Reviews

This profile includes reviews for Trane's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Trane has 17 locations, listed below.

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  Trane

  800 Beaty St STE E Davidson, NC 28036-6924

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  Trane Technologies

  2701 Wilma Rudolph Blvd Clarksville, TN 37040

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  Trane

  10947 Golden West Dr Suite 100 Hunt Valley, MD 21031-1341

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  Trane

  445 Bryant St Ste 5 Denver, CO 80204-4800

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  Trane

  775 Vandalia St Saint Paul, MN 55114-1304

Review Details

• Review fromFreddie N

  Date: 07/16/2025

  1 star
  I have a trane residential unit with a micro channel evap coils that's leaking it's under warranty and the dealer that installed it say they cant get one for 5 tos 6 weeks now it's 90 degrees in my house I will never buy another trane

• Review fromRoss H

  Date: 07/15/2025

  1 star
  6 year old central ac unit broken down. Needs 2 different parts where both back ordered. Think theres a problem with this model?

• Review fromTony T

  Date: 06/24/2025

  1 star
  "Nothing stops more frequently than a Trane". I have an American Standard unit that has a leaking evap coil. My AC technician said the part was back ordered. Fortunately the unit was still working after adding more refrigerant because it took 3 weeks to get a replacement part! So we replaced it and everything was fine, right? Wrong! The new evaporator coil also had a leak and it was worse! My ******* had taken a working unit offline to do this repair and couldn't bring it back up without a working coil so my 2 year olds room was without AC in 116 degree AZ heat!!! Is that the end of it? NO! I had also bought a brand new 5 ton single stage Trane unit to replace our other AC at the same time we scheduled the repair. The thermal expansion valve was bad on that unit which caused the condenser to short cycle every morning! Trane said the replacement part was back ordered but somehow we got a replacement part a few days later. Trane never provided tracking numbers for the shipments and we felt helpless the entire time.Overall I think Trane needs some major quality correction. I will never buy another Trane product ever again!

• Review fromJenni R

  Date: 05/13/2025

  1 star
  AVOID AT ALL COST!!! Their Warranty is bogus. I purchased my ** because of the 10yr part warranty. I have had my ** serviced twice a year since I have owned it, changing my filter monthly, everything I am supposed to do. When my ** began to leak from the coils, they turnaround and inform me that it is not covered because the coils are dirty. I explained I have the ** serviced since I purchased it, no one ever mentioned the coils to me and I do not know every piece of an ** and what needs to be done, as a consumer I trust the companies and products I purchase and the consumer should be informed of what could potentially happen. Apparently one needs to be an expert on everything because it is all about the $$$$$$$. Now they want to charge me more than half of what I had paid for this unit. It is all a SCAM!!!

• Review fromRita M

  Date: 05/01/2025

  1 star
  I had the coil to my outdoor A/C unit replaced in August 2021 and not even four years later the coil has to be replaced again due to a leak. In 2021, on separate occasions the capacitor and coil had to be replaced. This was on a new American Standard/Trane Air Conditioning unit that I had purchased and installed in November 2017. As a loyal customer, I reached out to *********************************************/ ******************** on April 2, 2025 and addressed my concerns and was told my case would be submitted for review and assistance upon receipt of the diagnostic repair invoice which was promptly submitted.After not hearing back from American Standard/Trane and after multiple attempts to get an updated status, I was advised that my case was submitted to the escalation manager for approval. Nearly three weeks later after my initial contact with American Standard/ Trane I received an email from the case manager Surayya indicating that my case was being reviewed only to be followed by another email a few minutes later declining my case in spite of being told otherwise by another representative at American Standard/ Trane.I called to discuss my case with Surayya only to experience her rude behavior. Her lack of response and unanswered inquiries reflects badly on American Standard/ Trane. Furthermore, American Standard/ Trane builds parts that are low quality and poorly made. Leaks in these coils from American Standard/ Trane are a known manufacturer issue that is a common failure. They are not reliable and American Standard/ Trane cannot be trusted. American Standard does not care about their customers. Had I been advised and given the option to register my unit under an extended warranty I would have done so particularly when these poorly built and defective units continuously break down.

• Review fromLauren L

  Date: 03/21/2025

  1 star
  On February 28, we purchased a new Trane unit, and within a week of installation, it began producing loud, bizarre sounds. We contacted ---, the company that installed the unit, and they discovered the capacitor had failed. It was deeply disappointingand infuriatingto encounter issues with a brand-new system. This immediately made us question the quality of our Trane purchase. Thankfully, ---- replaced the heat pump at no cost.However, within a week of the new heat pump installation, problems arose again. The unit was making strange, loud noises, leaking a significant amount of fluid, and the fan wasnt working. Even after turning it off and back on, the issues persisted. At this point, we were beyond frustrated, regretting our purchase entirely and feeling like we had wasted a significant amount of money. We went without heat and air for 36 hours until --- identified a broken fan motor, which they replaced two days later. This was our second defective system in just two weeks.On March 12, I filed a claim with Trane seeking compensation. As of today, March 21, Ive been informed that the claim has only now been escalated for analysisnearly 10 days later! No timeline was provided for a resolution. This lack of urgency and transparency is unacceptable.I strongly discourage anyone from purchasing Trane systems. Their products are poorly manufactured, and their customer service is appallingly inadequate. This experience has been a total nightmare, and we are completely dissatisfied.

• Review fromDeborah P

  Date: 03/05/2025

  1 star
  Purchased 3.5 Ton Trane AC for $11,873.00. Installed 02/24/2025. Quit working on 03/03/2025. Sure didn't last long. Sensor went out. Should have looked on here before spending $11,873.00 for this piece of junk.

• Review fromDebbie P

  Date: 03/04/2025

  1 star
  Had Trane ********* installed on 02/26/2025. Quit working on 03/03/25. ********** came out on on 03/04/25. Said Trane is closed at 4PM. Said it depends on Trane when they will send a sensor to repair it. Hope it will get fixed on 03/05/25. I just got rid of a heat pump because it was a piece of junk. Now look like I just paid $11,873.00 for another piece of junk.

• Review fromSolomon B

  Date: 12/01/2024

  1 star
  Very bad brand! Very pure quality and customer service.Baught 2.5 **** unit in ******** year and 10 days later 2023 coil started to leak.Had to pay $ 1400 for labor **************** year and few months later in November 2024 coil leaked again.Have to pay another $ 1400 for a new coil.Trane customer service offers very small amount irrelevant to the cost that I had to pay. Very bad quality company. Never buy Trane air conditioner again!!!****** has no motivation to persue Trane and get reimbursementfrom them when their quality is bad. It is a constant flow of work for them- bad equipment means a lot of expensive repaires for them.

• Review fromEd S

  Date: 11/22/2024

  1 star
  I'm a **** contractor, ordered a part 10 days ago. Originally supposed to be shipped here within days only to find out 5 days later that it would be 2 to 3 more days. I called today to track shipment, it never left Trane. Now reordered with someone else. Ridiculous!!!!!!