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Business Profile

Laboratory Research

Velocity Clinical Research

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Research.

Complaints

This profile includes complaints for Velocity Clinical Research's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 69 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did work for ************* was paid out they void my payments

      Business Response

      Date: 01/25/2024

      Dear *********, 

      Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.

      If you have any further questions or concerns, please contact our customer support team at ***************************************************

      Once again, we apologize for any disruption.
      Thank you for your interest in clinical research.

      Best regards,
      Velocity Clinical Research
      ***************************************************

    • Initial Complaint

      Date:01/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never got paid for my referrals and also signing up

      Business Response

      Date: 01/20/2024

      Dear ******,


      Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.


      If you have any further questions or concerns, please contact our customer support team at ***************************************************


      Once again, we apologize for any disruption.
      Thank you for your interest in clinical research.


      Best regards,
      Velocity Clinical Research
      ***************************************************

    • Initial Complaint

      Date:01/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vision engage has not paid me my $270 for referring! When I first started, I was told payments were delayed due to alot of people doing this application! Once a few weeks came about, they picked who they wanted to pay and basically voided all my earnings! They havent wrote me back, *** wrote them over 20 times! All I want is my money that I earned $100 legitimately! They still havent wrote me back and chooses not too. I just want my money before I do legal action! If they cant pay people, they shouldnt even be doing a referral program!

      Business Response

      Date: 01/25/2024

      Dear ********,

      We are reaching out to inform you that the delayed payment associated with your account has been successfully processed.

      We sincerely apologize for any inconvenience the delay may have caused and greatly appreciate your patience and understanding throughout this process. Our team has worked diligently to resolve the issues promptly, and we are pleased to confirm that your payment is completed.

      If you have any further questions or concerns regarding your payment or any other matter, please don't hesitate to reach out to our customer support team at **************************************************** We are here to assist you.

      Once again, we apologize for any inconvenience caused by the delay and appreciate your continued trust in our services.
      Thank you for your understanding.


      Best regards,
      Velocity Clinical Research
      ***************************************************

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this company has not paid what they said they would for referrals at all, been waiting since december 29 2023 they had my payment as void until todays date, for absolutely no reason but the fact that they dont want to pay.

      Business Response

      Date: 01/24/2024

      Dear Savannah,

      We are reaching out to inform you that the delayed payment associated with your account has been successfully processed.

      We sincerely apologize for any inconvenience the delay may have caused and greatly appreciate your patience and understanding throughout this process. Our team has worked diligently to resolve the issues promptly, and we are pleased to confirm that your payment is completed.

      If you have any further questions or concerns regarding your payment or any other matter, please don't hesitate to reach out to our customer support team at **************************************************** We are here to assist you.

      Once again, we apologize for any inconvenience caused by the delay and appreciate your continued trust in our services.
      Thank you for your understanding.


      Best regards,
      Velocity Clinical Research
      ***************************************************

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wasnt ever paid from this company says paid, I never recieved.

      Business Response

      Date: 01/25/2024

      Dear ******,

      Thank you for reaching out.

      We have verified in our systems and confirm that $5 was credited to your Virtual Card on 30-Dec. We request you to verify your transactions on the Card and contact us at *************************************************** if you have any further concerns.

      Best regards,
      Velocity Clinical Research
      ***************************************************

       

       

       

    • Initial Complaint

      Date:01/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reffered and joined the program also but I didn't get the bonus as they stated

      Business Response

      Date: 01/20/2024

      Dear ****,

      We have you enrolled on to Vision Engage app as on 3 Jan **** with the following contact details: Phone: **************, E-mail: ****************** .We do not have any records of referrals made from your account who have onboarded on to the app. 

      Please note that the app referral incentive program ran for two days between the ***** December 2023. If you have made any referrals during this time period, please email further details or proofs to *************************************************** so we can investigate further and resolve the issue. 

      Best regards,
      Velocity Clinical Research
      ***************************************************

    • Initial Complaint

      Date:01/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was interested in completing their research work and signed up. I was offered a bonus for signing up as well as bonuses offered to have more people sign up and never received compensation.

      Business Response

      Date: 01/20/2024

      Dear *********,


      Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.


      If you have any further questions or concerns, please contact our customer support team at ***************************************************


      Once again, we apologize for any disruption.
      Thank you for your interest in clinical research.


      Best regards,
      Velocity Clinical Research
      ***************************************************

    • Initial Complaint

      Date:01/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up as a referral it had a promo saying $5 upon application completion and nothing after I finished all steps and it's been 3 weeks of me reaching out with no response please help

      Business Response

      Date: 01/20/2024

      Dear ******,

      We have you enrolled on to Vision Engage app as on 1 Jan **** with the following contact details: Phone: **************, E-mail: ************************* do not have any records of referrals made from your account who have onboarded on to the app. 

      Please note that the app referral incentive program ran for two days between the ***** December 2023. If you have made any referrals during this time period, please email further details or proofs to *************************************************** so we can investigate further and resolve the issue. 

      Best regards,
      Velocity Clinical Research
      ***************************************************

    • Initial Complaint

      Date:01/18/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pay was promised never received it they void out after o did work

      Business Response

      Date: 01/20/2024

      Der *******,

      Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.

      If you have any further questions or concerns, please contact our customer support team at ***************************************************

      Once again, we apologize for any disruption.
      Thank you for your interest in clinical research.

      Best regards,
      Velocity Clinical Research
      ***************************************************

    • Initial Complaint

      Date:01/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They owe me $30 and they said my money was safe then they voided my payments!!!

      Business Response

      Date: 01/20/2024

      Dear ******,

      Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.

      If you have any further questions or concerns, please contact our customer support team at ***************************************************

      Once again, we apologize for any disruption.
      Thank you for your interest in clinical research.

      Best regards,
      Velocity Clinical Research
      ***************************************************

      Customer Answer

      Date: 01/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Velocity Clinical Research is NOT a BBB Accredited Business.

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