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Business Profile

Exercise Programs

NourishingFinds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got charged $39.95 for no reasons by i company *** never heard of. I want my money back

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction is 8/29/24. I received this charge on my card even though I did not order anything from this company. I have never even heard of this company. This is a fraudulent charge!!!

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered any products from this company. However I ordered a tshirt from a different company on the same day. I have to assume the companies are the same and tried to add a hidden reoccurring charge on my credit card. There are other incidents on the internet of similar circumstances. This company should be investigated to make sure this is not a regular business practice.

    Business Response

    Date: 04/15/2024

    We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge, however we cannot find an account with the information given in order to process a refund. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. . This can happen, and because of that, we make sure to stick to the no questions asked refund policy.

    Please email ********************************** so that we can get the details of your information so that we can cancel your account and issue a refund of the charges according to our 90 day rend policy.

  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received two charges of $39.95 on my credit card statement - one on 12/22/2023 and another on 1/10/2024. I have no idea what or who Nourishing Finds is or does. I see in previous messages here the company stating that it is a free trial subscription and after a period of time if not cancelled then it becomes a paid subscription. I do not sign up for free trials just for this reason, it's a complete scam. Please change your policy and send a note of reminder to people before just charging peoples credit cards - I'm assuming with the trail subscription you do require their email addresses. With the high rate of CC fraud this one simple step could save us all valuable time! I've disputed the charges with my CC company so I'm hopeful to get my $$$ back soon.

    Business Response

    Date: 01/29/2024

    We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of re-billing. You will not see a charge from us again. 

  • Initial Complaint

    Date:12/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for Nourishing Finds, I have no clue what it is or how they got my banking information. I am requesting a full refund.

    Business Response

    Date: 12/27/2023

    We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of re-billing. You will not see a charge from us again. 

    Customer Answer

    Date: 12/28/2023

     
    Complaint: 21049653

    I am rejecting this response because: If that is the case I would of used a credit card to complete the transaction. I would have also gotten an email from this site stating that I made a purchase online and what is included. I never use my debit card online because of fraud. I have reviewed everything I have bought with in the last 30 days and I have nothing that even comes close to what I was charged for. This is an on going problem online that needs to stop.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for any subscriptions or services with this company, Nourishing Finds. I have been charged 9 times since June 1st.

    Business Response

    Date: 11/14/2023

    We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded 3 of your charges electronically. the remaining ones will be refunded by check. Please give 2 weeks to see the check show up at your address that we have on file. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

    Customer Answer

    Date: 11/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just noticed this charge on my bank account. Don't know anything about this nourishing find or anything like it.

    Business Response

    Date: 11/06/2023

    We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

    Customer Answer

    Date: 11/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/31/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 30, 2023 I noticed a charge on my statement for $39.95 to a company named "Nourishing Finds".I have never heard of this company nor have I ordered from this company.When I called to dispute this charge I couldn't hear/understand what ******* was saying. I called back and spoke with "****" who was more interested in giving me a sales pitch than resolving their fraudulent charge.Because of their fraud I've had to cancel my card and file a dispute with my bank.

    Business Response

    Date: 08/31/2023

    We apologize for any inconvenience this has caused you. This is why we have a 90 day no questions asked refund policy. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

    Customer Answer

    Date: 08/31/2023

     
    Complaint: 20543517

    I am rejecting this response because:
    Your canned response, the same response that you relay to the MANY people who have been fraudulently charged by your charlatan company makes absolutely no mention of returning the $39.95 that you stole from me, only that you won't fraudulently charge me again.  Return my money!

    I DID NOT make a phone, internet or in-person purchase from you.  I've solely been in possession of my card and no one made this purchase without my knowledge or on by behalf.

    Again, RETURN MY MONEY!!


    Sincerely,

    *********************

    Business Response

    Date: 09/01/2023

    Our response didn't mention the return of your money because when you called on August 28, 2023. We already confirmed that your refund was processed and on it's way to your account. Please wait 3-5 business days from that original refund date to see that show on your account. It may already be in the account that was used for the charge.

    Customer Answer

    Date: 09/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    However, given the large amount of fraudulent charges that they're generating they obviously are conducting business in a very dubious way.

    For every person filing a fraudulent charge complaint, there are probably a hundred that don't.

    Sincerely,

    *********************

  • Initial Complaint

    Date:08/30/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a charge for $39.95 from this company - although the merchant info was a phone number ************ *****************************************************. I did not order anything and do not know of this company and would like my money back.

    Business Response

    Date: 08/31/2023

    We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

    Customer Answer

    Date: 08/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   However,  we did not place a call nor have we visited website as I am the only person in the house that uses internet.  We have cancelled the card that was used.  This response is the generic response as I see this type of problem happens slot with this company.  Is anyone researching to see why?

    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/29/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been getting charged by you guys a good 3 or 4 times now latest being today 8/28/2023 with no recollection of signing up for this or even visiting your guys website i dont care about the other times ive been charged i would just like the money back from today and to be put off your guys billing list please and thank you

    Business Response

    Date: 08/31/2023

    We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

    Customer Answer

    Date: 09/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

NourishingFinds is NOT a BBB Accredited Business.

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