Reviews
This profile includes reviews for Berico's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 65 Customer Reviews
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Review fromPat C
Date: 07/04/2025
5 starsBerico was recommended to me by my neighbor who used them at her past and present home. We received a quote from another company and decided to go with Berico because we felt they had the best solution and also the best value. The installation took less time than I expected. All team members were courteous, professional and respectful. When checking the thermostat inside the house a couple times they always put on shoe covers, even if it was just for a few seconds. They also swept and cleaned up around their work area. Highly recommend.Review fromWalter L S
Date: 05/07/2025
5 starsWalter L S
Date: 05/07/2025
They were efficient, competent, and courteous. Wish we'd found them earlier!
Berico
Date: 05/08/2025
Thank you so much for the time to give us a review. We look forward to sharing with our team!Review fromKenneth J B
Date: 04/03/2025
5 starsKenneth J B
Date: 04/03/2025
We scheduled annual maintenance of our HVAC system with Berico. Service Technician ***** ******** inspected the unit and found two issues with the system. ***** returned within two days and performed the repairs. We sincerely appreciate the excellent service provided by Berico. We specifically want to thank ***** for his professionalism and attention to detail.Berico
Date: 04/07/2025
Thank you so much for the time to send us a review. We look forward to sharing with our team and greatly appreciate your business.Review fromAnn C
Date: 02/12/2025
5 starsAnn C
Date: 02/12/2025
Berico to the rescue! Pleasant to work with and employees who know and do their jobs well. I recommend Berico any chance I get.Berico
Date: 02/13/2025
Thank you so much for the time to give us a review. We love hearing from our customers.Review fromSusan B
Date: 02/04/2025
5 starsSusan B
Date: 02/04/2025
Super nice folks - always on time. I have always had good experiences with BericoBerico
Date: 02/05/2025
Thank you so much for your time to give us a review. We look forward to sharing with our team.Review fromLisa B
Date: 01/21/2025
5 starsLisa B
Date: 01/21/2025
On these coldest days in January 2025, Berico was there for me. They said they were very busy but were able to work me in quickly. They even texted me when it was done. Thanks BericoBerico
Date: 01/22/2025
Thank you so much for your time to give us a review. Our team loves hearing from our customers and it drives us to provide great service.Review fromJim O
Date: 11/07/2024
5 starsJim O
Date: 11/07/2024
We needed to replace a gas package unit in our home. We obtained several estimates from three different local companies. We decided to go with Berico because of they offered a competitive price on a highly rated unit. They arrived on time and did exactly what they said they would do. The installation went smoothly, and they explained every detail of the operation of the new thermostat. It's been a month now and everything is functioning as advertised. I'm very impressed by all of the people who I came in contact with at Berico.Berico
Date: 11/08/2024
Thank you so much for the feedback. We love hearing from our customers and appreciate your business.Review fromManfred Y
Date: 10/09/2024
4 starsManfred Y
Date: 10/09/2024
Expect the up-sell. . The wed recommend this or that addition to your system schtick. Essentially a brand new AC system now needs surge protection. and the technician says, I installed them at my mothers place.Being a Berico customer for nearly 20 years, I would have expected this you gotta have it addition to have been included on the install.Berico
Date: 10/10/2024
Thank you so much for your feedback. Good or bad we always grow when we hear from our customers. We apologize if our recommendations were received as an upsell. I took a moment to review our recommendations of a surge protector, hard start, and condenser cover. Similar to visiting with the doctor, we want to ensure our customers know how they can enhance the air quality, comfort and longevity of their equipment and home. In the end, our recommendations are left for the customer to choose from, or not. Alternatively, if we did not provide recommendations to help a customer with the comfort and operation of their HVAC equipment, we would not be providing the full value of our technicians expertise. Additionally, as our community grows we have seen a strain the electrical grid and its negative on HVAC equipment with power surges. Some of these trends are new, which is why both a surge protector and hard start may have not been top of mind at the top on your installation. In the end, we want all recommendations to be your choice and apologize if it was perceived as anything else. We are extremely grateful for your loyalty and trust for all these years and hope to continue that well into the future.Review fromJean G S
Date: 08/14/2024
5 starsJean G S
Date: 08/14/2024
My family and I have been Berico loyal customers for over 60 years total. We prefer working with local business owners such as the Berrys and Fuquays. We have purchased several HVAC systems, service contracts, oil delivery, etc. We have received service calls response promptly. Only one time, on Christmas Day , we did not get emergency services due to call volumes. We were very disappointed after having been such a loyal customer. All techs have been very professional and completed our service satisfactory.The office staff have been very professional and helpful in person as well as on the phone.We hope Berico will remain a local business giving excellent service.We have recommended family and friends to use Berico for their HVAC service.Berico
Date: 08/15/2024
Thank you so much for your kind words. We certainly do our best and appreciate all of our customers. Furthermore, as we celebrate our 100th year as a family owned company, we have all intentions to continue forward this way for generations to come. Thank you so much for your loyalty and support.Review fromBruce W
Date: 08/08/2024
5 starsBruce W
Date: 08/08/2024
Had to contact the Eden ********************** this morning and I have to say that ****** helped me through what needed to be done over the phone. She was so nice and so helpful. Actually all the people that have serviced my AC and delivered my fuel have been exceptional. Thank you **** **********************.Berico
Date: 08/09/2024
Thank you so much for your kind feedback. We have a truly special team and we look forward to sharing this with them. Thank you for your business!
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