Reviews
This profile includes reviews for Berico's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 65 Customer Reviews
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Review fromkaren S
Date: 06/19/2024
5 starskaren S
Date: 06/19/2024
*** was my technician and he was fabulous, thorough, personable and took his time to inspect and service my hvac unit appropriately. I am a HUGE Mr. *** fan and he is my go to for service. he deserves 100 stars and i deeply appreciate his professional and kind, relatable disposition. hes the most awesome tech and hes been with the company since he was a teenager. his dad also worked for Berico and its a beautiful legacy hes been a part of. Berico is very blessed to have such an individual. Cheers for Mr. ***!
Berico
Date: 06/20/2024
Thank you so much for your kind review. We are lucky to have *** and I look forward to sharing this with our team.Review fromRonnie M
Date: 06/18/2024
5 starsRonnie M
Date: 06/18/2024
Great customer service and technicians. I would recommend them to anyone looking for a replacement system.Berico
Date: 06/19/2024
Thank you so much for your time to give us a review. We love hearing from our customers and look forward to sharing with our team!Review fromSharlot O
Date: 06/12/2024
5 starsSharlot O
Date: 06/12/2024
******* Is very prompt and professional. **** was the best. **** was very knowledgeable, professional and courteous. It was so refreshing to get a technician of ***** expertise. I would definitely tell everyone and anybody to use Berico. If I could leave 10 stars I wouldBerico
Date: 06/13/2024
Thank you so much for taking the time to give us a review. We love hearing from our customers and look forward to sharing with our team.Review fromFlotillo W
Date: 03/12/2024
5 starsFlotillo W
Date: 03/12/2024
SURPRISE...Long business relationship, greater than 10 yrs ALWAYS top notch.....expert advice, business process, customer service, excellent staff, quality products, responsive delivery, even high level marketing.Hard to find small businesses of this quality today.Seems that other customers agree......5 stars KUDOS to the Berico TeamBerico
Date: 04/18/2024
Wow, what a special review. Thank you so much for the time to recognize our team. We appreciate your business.Review fromCandie H
Date: 02/15/2024
5 starsWe haven't been using Berico but for a short period of time. Their customer service is outstanding and the technicians that have been sent out are very knowledgeable. If I didn't understand somethng as far as biling or service work, they were all so helpful in explaining.Review fromAdriana K
Date: 02/09/2024
5 starsAdriana K
Date: 02/09/2024
Berico has been taking care of my boiler and AC for years. I trust their boiler technician, Juan A*****, and highly recommend him. June who sometimes answers the phone when I call to request an oil delivery is a delight to talk to and conveys warmth over the phone; a rare quality these days and worth a million bucks in my opinion.Berico
Date: 02/10/2024
Thank you so much for your kind words. We look forward to sharing this with our team and thank you for your business!Review fromMitchell T
Date: 01/09/2024
5 starsMitchell T
Date: 01/09/2024
Berico has been my fuel and heating system go to company for 50 plus years. Never a problem with my equipment or fuel service. Several years I switched to them for my propane needs. That too has been just fine. Thank you.Berico
Date: 01/10/2024
Thank you so much for your time to send a review. We are very lucky to have such loyal customers!Review fromDon W
Date: 01/09/2024
5 starsDon W
Date: 01/09/2024
Berico staff and office personnel are great to work with. They are always kind and professional. Highly recommend the company because of the hard-working employees!Berico
Date: 01/10/2024
Thank you so much for your kind words. We truly appreciate your business!Review fromJeannie P
Date: 12/18/2023
1 starJeannie P
Date: 12/18/2023
In 2022 Berico filled my tank to $1600. My father had passed away and I knew nothing of the autofill. I called the Eden store and spoke with Teresa. She assured me that I would not be on autofill. I got the bill paid. Berico wanted to check my equipment for the coming winter and made an appointment with me to come to the house at 8 am. No one ever showed and I was late for work. They made another appointment and was late but a storm had come thru and it made the driver late. October 2023 I was contacted by Berico again thru text message. I again said no auto fill and wanted enough to get me thru winter. They filled for $800 which was promptly paid. December 15 they deliver $800 more that I did not ask for. I called Greensboro and I admit I was extremely upset. Monday Becky from Eden store called to let me know she had communicated with me in October and I requested autofill. I am sure I didn’t. After speaking with Becky she became rude and told me they could come come and pull the tank off and would not owe anything. I have not sign any paper saying I did not want autofill. I would like to have Becky’s supervisor number to discuss the matter furtherBerico
Date: 12/29/2023
Dear Ms. ******,
I hope this letter finds you well. We appreciate your detailed account of the issues you've encountered with our propane delivery services, and I sincerely apologize for any inconvenience and frustration caused. We understand the importance of addressing your concerns promptly and working towards a resolution.
First and foremost, I want to express my condolences for the loss of your father. I can only imagine the additional stress that unexpected matters, such as propane delivery concerns, can bring during a difficult time.
We enjoyed speaking with you on the phone and we take responsibility for your feedback. We have met internally about your situation to ensure it does not happen again. We have identified our error and have confirmed your account is updated per your requests. Furthermore we apologize for all the frustration and stress this has caused as we never want a customer to have this experience.
Your satisfaction is our top priority, and our goal will be to restore your faith in Berico as we move forward. Thank you for bringing this matter to our attention as we become better when we hear from our customers.
Sincerely,
Lenny H***
EVP of Fuel OperationsReview fromHenry S
Date: 12/14/2023
5 starsHenry S
Date: 12/14/2023
Very competent and knowledgeable crew members, which are also respectful and well spoken. Will recommend this company and it’s crew 100 % .Berico
Date: 12/18/2023
Thank you so much for the time to give us a review! We love hearing from our customers and look forward to sharing with our team.
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