Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** are not allowing me to cancel a trial period to use their legal templates, they said it's only $1 for 7 days but what they didn't say is that it automatically enrolls you in a $50 subscription monthly. There is no way to cancel their service.

  

  Business Response

  Date: 06/30/2025

  Hi *******,
  
  
  Thank you so much for reaching out to Legal Templates! I'm happy to assist you with your question today.
  
  It looks like the account associated with the ************************************ email address wasn't billed for the monthly fee, as it's currently marked as canceled due to a payment issue (please see the attached screenshot for reference).
  
  As long as the account remains canceled, no additional charges will apply. If you decide to reactivate, your credit card will be billed as usual.
  
  If you have any other questions, dont hesitate to reach out. Thanks again for your time, and were here to help!
  
  
  
  Best,

  *****

  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* subscription in April. However, I am still being charged due to another email used at the time being linked to the account. I asked for a refund because I was told that my account was cancelled and my card was removed from the system. Well here it is June. I noticed today that I was still being charged. I reached out to them and they tell me its because there was another email uses and that they cant refund me anything money because its after the trail date. This is information that Im sure they had access to from the very start. All Im asking for is my money back.

  

  Business Response

  Date: 06/26/2025

  Hello,

  Thank you so much for reaching out. I’m truly sorry for any confusion or inconvenience you’ve experienced with your recent membership.

  
  After reviewing your account, I can confirm that the trial subscription you signed up for provides full access to our personal and business legal forms. It is designed to automatically renew unless canceled within the trial period, and we do our best to make that policy clear on both our pricing and checkout pages.

  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated Customer Service representatives during business hours.

  
  That said, we understand that sometimes things get missed, and we're here to help. I’ve spoken with our accounting team, and although our system cannot process refunds for charges older than 60 days, we are able to issue a refund for the most recent two months as a gesture of goodwill. 

  
  If this works for you, just let us know and we will move forward with processing the refund right away.

  
  Thanks again for your understanding and for giving us the opportunity to make this right. We look forward to hearing back from you.

   

  Warm regards,
  
  Betty K.
  https://legaltemplates.net
  [email protected]

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23522190, and I accept it.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently signed up on June 18, 2025 for a free trial with ************************** with an intention to cancel before the trial ended. I ended up cancelling the trial on the same date I created my account. I followed their online process and was certain I canceled on June 18th, well within the free trial period. They did not send me a confirmation that my account had been canceled despite the fact I carefully followed their directions for cancelling my account (I reviewed all of my email folders to confirm they did not send anything). Today, I realized I was charged $49.95 on June 26, 2025 for an additional months membership. I immediately contacted customer service to ask that they reverse the charge because I had cancelled my account during the free trial period and have no plans on using their service moving forward. I was shocked when they responded with a boilerplate email that said they could not issue a refund and that my cancellation had occurred after the trial period ended. I was even more shocked when I researched online that this company has a pattern of this exact situation occurring repeatedly with customers. This practice is completely unacceptable and misleading at best, but I am more so concerned that this company is committing an unfair business practice/fraud to obtain payments from customers who they know are using their service only during the free trial. I know the $49.95 is a small amount, but I am more concerned for that this company is doing this to many other consumers. I am contemplating reporting this to the **************** for an investigation pursuant to Chapter 93A, our consumer protection statute.

  

  Business Response

  Date: 06/26/2025

  Hello,

  Thank you so much for reaching out. I’m truly sorry for any confusion or inconvenience you’ve experienced with your recent membership.

  
  After reviewing your account, I can confirm that the trial subscription you signed up for provides full access to our personal and business legal forms. It is designed to automatically renew unless canceled within the trial period, and we do our best to make that policy clear on both our pricing and checkout pages.

  I’m happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesn’t appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please don’t hesitate to reach out if you have any other questions. I’m here to help!
  
  Best,

  Betty
  https://legaltemplates.net 
  [email protected] 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23522123, and I accept it.  They have a pattern of doing this with consumers and I hope other users of their service do not simply accept their initial refusal to refund the charge.  

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $39.95 by ************************** (**********************************) for a service I never signed up for and never used. I have never heard of this sight, and have never needed legal documents. I was camping in ******* in the week leading up to my charge, where I had almost no internet access. I have never been to their website and did not sign up for any trials.I went to the website listed that I got charged from, and it's just a page defending the fact that they aren't a scam, which clearly shows a lot of people get unknowingly charged by the.I already submitted a dispute with my credit card company and am requesting a full refund and cancellation of any account associated with my card.

  

  Business Response

  Date: 06/26/2025

  Hi Nathaniel,

  
  Thank you so much for reaching out. I’m truly sorry for any confusion or inconvenience you’ve experienced with your recent membership.

  I was able to locate an account under your name, and the email address associated with it is [email protected]. Could you please confirm if you recognize this email?

  Just to clarify, our membership provides full access to a wide range of personal and business legal forms. It is designed to automatically renew unless canceled within the 7 day trial period, and we do our best to make that policy clear on both our pricing and checkout pages.

  
  Once we hear back from you, we’ll be happy to assist further and ensure everything is resolved.

  
  Warm regards,
  

  Betty
  LegalTemplates.net
  [email protected]
  

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use this website for legal documents and accepted the free 7-day trial to see if those were ones I was looking for and needed, but the services they offered were not what I needed. I never expected they would be charging me for a month's service more than they announced on their website. This is what the website announces: " After the trial ends, it renews at $39.95/month. Pay-as-you-go service, cancel anytime, but this business charged me $49.95.I talked to someone in the chat, a representative who seems to understand that I need to cancel the free trial and not be charged on my card, but instead of that, he began bargaining with me about the price, ranging from $49.95 to as low as $7.95. He explained other ways I can use the website services, but I explained to him I am not interested. I called the day the trial expired. The representative sounds mad and said, Well, I am sorry, but nothing I can do. We charged you already, because you accepted the free trial. I told him he should not charge me for a service that the company did not provide, and also because it was illegal, they are overcharging the amount compared to what they announced on their website. At the end, this company charged me $49.95, and no service was provided. I made contact one day before the trial expired and explained that it was not the service I was looking for, the representative neither offered a future credit nor made an effort to solve the problem, just disconnected the chat. This individual closed my account on 04/08/25, the same day I called. I felt that this company promotes the Free trial to make people provide their credit card, and then it is common for anyone to forget about it, but what it is worse is that although you call and ask for not be charged due to not received the service they tried to keeping you and when you say NO, a no service was provided the company charged you anyway. They have the power because they already have your information.

  

  Business Response

  Date: 06/26/2025

  Hello,

  Thank you for your detailed email and for sharing your concerns with us.

  In accordance with our refund policy, all refund requests must be submitted within 30 days of the purchase or charge. Unfortunately, this period has already passed since your initial request, as your sign-up date was on 03/31/2025 10:02PM EST. As a result, the refund is no longer eligible.

  
  We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
  
  Best,
  
  Betty
  https://legaltemplates.net 
  [email protected] 

  Customer Answer

  Date: 06/26/2025

   I am rejecting this response because:

  Thank you for your response, Melisa, but as a you explained, I chat with a representative of your business withing one day after being charged (04/08/2025) the entirely monthly subscription. Please see the screenshot of my account dashboard. In that case you canceled my subscription without my authorization. 

  I stated to him do not wants to keep this service because it is not wanted and need to cancel, and after been bargaining the price from your representative from $49.95 to low $7.00. Then I asked him to leave the charge at least to $7.00, then he stated: NO, I do not issue any refund and the account is canceled, he disconnected the Chat.

  As you can see no service was received the account was canceled by your representative and you are keeping a money for a serviced not provide. 

  You can do better, you know that the way the business is behaving is not right, other companies if you call and tell them not interested on the service they prompt refund you the money with no questions ask, because they care about what people can say about them, this is not the case, It is really sad that some business need to use these tactics to make money. 
  
  
  
  
  

  
  

  

  Business Response

  Date: 06/26/2025

  Hi Elizabeth,
  
  Thank you for reaching out, and I’m truly sorry for the frustration you’ve experienced regarding the refund. We understand how disappointing this situation must be, and we sincerely apologize for any inconvenience caused.
  
  
  Although our system cannot issue refunds for transactions older than 60 days, we genuinely want to make things right. As a gesture of goodwill, we’d be happy to offer you one month of free access to our full platform.
  
  
  This includes over 400 legal form templates you can download and save for future use, along with access to our newest tools such as PDF editing, file conversion, and e-signature features. You’re also welcome to share your account with family or friends so they can benefit from these resources as well.
  
  
  Would this solution be acceptable to you? We truly value your experience and hope to have the opportunity to make it better.
  
  
  Looking forward to your response.
  
  
  Best,
  
  
  Betty
  https://legaltemplates.net 
  [email protected] 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 06/27/2025

   I am rejecting this response because:

  Hi Betty, thank you for trying to resolve the complaint. However, I do not plan to use any services from this business, as they are not useful to me. My request is to get a full refund for this subscription. The honest way to fix this problem is to reimburse a client for a service not provided. Thank you for your help. 
  
  
  
  
  

  
  

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged ***** monthly beginning Feb. 18. I just now caught it. I called the phone number my bank found for them ************** where the recording says to do an online chat and then disconnects. I filled out the chat form but have not heard back. I have no emails showing we registered for an account. Actually in doing so I somehow registered for a free account that I also cannot cancel.

  

  Business Response

  Date: 06/21/2025

  Hello,

   

  Thank you for reaching out to Legal Templates.
  
  We’ve received your message, but it seems the email address you provided isn’t associated with any of our accounts.
  
  To help us assist you more effectively, could you please provide the email address you used when you registered your Legal Templates account?
  
  
  If you have an active subscription, could you kindly provide the last four digits of the credit card used, along with the cardholder’s name and a bank statement showing the charge? This information will help me locate your account more quickly.
  
  If there’s anything else you need, feel free to reach out—I’m here to help!
  
  
  Get instant support 24/7, 365 via our Help Center
  
  Best,
  https://legaltemplates.net 
  [email protected] 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 06/24/2025

   I am rejecting this response because:

   

  The last four of my card being charged is 2811
  
  
  
  
  

  
  

  

  Business Response

  Date: 06/25/2025

  Hi Lisa,
  
  I wanted to check in and let you know that I found an account associated with the email address [email protected] under the name Chris Boulay. Could you please confirm if you recognize this email or if it’s linked to your request?

  
  Looking forward to your response so we can assist you further.

  
  Best regards,

  
  Betty Ko
  [email protected]
  

  Customer Answer

  Date: 06/25/2025

   I am rejecting this response because:

   

  yes that is my husband Chris' email
  
  
  
  
  

  
  

  

  Business Response

  Date: 06/25/2025

  Hello Lisa,

  Thank you so much for reaching out. I’m truly sorry for any confusion or inconvenience you’ve experienced with your recent membership.

  After reviewing your husband's account, I can confirm that the trial subscription signed up for provides full access to our personal and business legal forms. It is designed to automatically renew unless canceled within the trial period, and we do our best to make that policy clear on both our pricing and checkout pages.

  That said, we understand that sometimes things get missed, and we're here to help. I’ve spoken with our accounting team, and although our system cannot process refunds for charges older than 60 days, we are able to issue a refund for the most recent two months as a gesture of goodwill. The account has been canceled and will not be charged again.

  If this works for you, just let us know and we will move forward with processing the refund right away.

  Thanks again for your understanding and for giving us the opportunity to make this right. We look forward to hearing back from you.

  Warm regards,

  
  Betty K.
  https://legaltemplates.net
  [email protected]

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23493341, and I accept it. Thank you. 

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial with ************************** with the clear intention to cancel before the trial ended. I followed the cancellation process on their website and am 100% confident I canceled before the trial expired. However, I was still charged for a full membership, with no warning, no receipt, and no confirmation that the account had been canceled or renewed.The only email I have ever received from ************************** was a thank you for signing up confirmation at the start of the trial. I have searched extensively through my inbox, spam, promotions, archived, and deleted folders for any other communication from the company including renewal notices, cancellation confirmations, or payment receipts and found absolutely nothing.When I contacted customer service to resolve this, I was told they could not issue a refund and that the cancellation happened after the trial period ended. However, they provided no proof of when they believe the cancellation occurred, and they dismissed my explanation entirely. I find this unacceptable and misleading. A lack of communication on their part should not result in a customer being financially ************ be charged without any confirmation or warning feels deceptive. Their system does not send cancellation confirmations, does not warn users before charging them, and offers no leniency when users like myself act in good faith but are failed by the platforms lack of transparency

  

  Business Response

  Date: 06/21/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used the trial program, attempted a cancelation a few days later apparently it never stuck because I was charged about $50. I canceled again and it didn't take they charged me again and refused to issue a refund. I told them that I'm a senior citizen and on a limited budget but they didn't care and again refused to issue any refund. This company is crooked and has absolutely no concern about their customer's well-being.

  

  Business Response

  Date: 06/17/2025

  Hello,

   

  Thank you for reaching out to Legal Templates.
  
  I’m happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 business days. If it doesn’t appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please don’t hesitate to reach out if you have any other questions. I’m here to help!
  
  
  Get instant support 24/7, 365 via our Help Center
  
  Best,
  https://legaltemplates.net 
  [email protected] 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:06/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7 day trial for legal templates in December 2024. I sent an email to cancel the subscription after I realized the 7 day free trial had expired and my account was charged ************ several emails from their company saying that my subscription has been cancelled and my account will no longer be charged, they continue to charge my account and have done so for the past 6 months.I feel like they will continue to charge the account and do not plan to ever cancel the subscription. I would like to receive a refund for the monthly billing that is beyond the notification of my request to cancel. My only recourse seems to be to have a new debit card issued so they can no longer charge the account that I used. Please advise if there is any other recourse to take.Thank you,******** ******* ************

  

  Business Response

  Date: 06/16/2025

  Hello,

  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives during business hours.

  In accordance with our refund policy, all refund requests must be submitted within 30 days of the purchase or charge. Unfortunately, this period has already passed since your initial request, as your sign-up date was on 10/07/2023 10:44PM EST. As a result, the refund is no longer eligible.

  
  We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

  Warm regards,

  
  *****
  **********************************
  ************************************************************
  
  
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the trial subscription during the the free trial subscription but Ive been charged twice during the last two months. Ive attempted to speak with customer service representatives thru their chat service but no live person ever answers the chat only the auto bot. Please get my money back as I can not contact anyone at Lefaltemplates.

  

  Business Response

  Date: 06/13/2025

  Hello,

  
  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.