Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of this service in November of 2024. I forgot to cancel and began getting charged. Understandably, this is my own fault. However, I did not receive any notice of the charges once through email or text or anything, and more than likely forgot about it because I had just gotten married a week after signing up for the trial. So now I'm realizing that I've been getting charged for the last 6 months, without having logged on or even touched the website since November. They are unable to refund me because I "Didn't cancel before the 7 day trial period". Again, I understand that was a mistake on my end but it's pretty sad that there's no wiggle room for this especially since I have cost the company $0 in the past 6 months. I will not be using this service again, and if you plan to make sure you don't have to deal with customer service. They are wildly unhelpful.

  

  Business Response

  Date: 06/09/2025

  Hello,

  Thank you for reaching out to Legal Templates.

  
  Im happy to let you know that our accounting team has processed your refund for three months. Depending on your financial institution, you should see the credit reflected in your account within 5 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Get instant support 24/7, 365 via our Help Center
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Unfair Billing Practices and Lack of Transparency I am filing a complaint regarding **************************. I was unknowingly charged $40 per month for several months for a service I never used and was not aware I had subscribed to. I only became aware of the charges after receiving a fraud alert and checking my account.After logging into the companys websitefor the first time after noticing the chargesI saw that it stated I was on a free trial. However, I never received any email notifications, billing reminders, or confirmation that a paid subscription had begun. This is highly unusual compared to most reputable companies, which typically notify users before charging after a trial period ends.I do not recall authorizing a paid subscription, and I certainly never used the service. When I disputed the charges with my bank, the merchant claimed no error occurred and presented compelling evidence, which I assume refers to the fine print in their terms. However, relying solely on small-print auto-renewal language without actively informing or engaging the customer is a deceptive business practice.This business model appears to take advantage of busy individuals by charging silently and avoiding reminders, banking on the fact that many wont notice right ******* requesting that the BBB investigate this companys billing practices and lack of transparency. I believe this pattern could affect many other consumers as well.

  

  Business Response

  Date: 06/07/2025

  Hello,

  Thank you for your detailed email and for sharing your concerns with us.

  
  In accordance with our refund policy, all refund requests must be submitted within 30 days of the purchase or charge. Unfortunately, this period has already passed since your initial request, as your sign-up date was on 11/15/2024 10:21AM EST. As a result, the refund is no longer eligible.

  
  We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
  
  Best,
  
  *****
  ***************************************;
  ************************************************************ 

  Customer Answer

  Date: 06/07/2025

  
  Hi *****,
  Thanks for your reply. Im writing to formally reject your response regarding the refund denial.
  While I understand your 30-day refund policy, the issue here goes beyond policythis is about being charged multiple times for a service I never used, never received reminders about, and never authorized beyond the free trial. I only discovered the charges after a fraud alert from my bank prompted me to look deeper.
  Your response doesnt address the lack of transparency, the absence of billing emails or renewal notifications, or the fact that I never accessed or used your service after signing up. If your system confirms there was no account activity, that alone should be a red flagand grounds for a refund.
  
  Im rejecting your response because:
  There was no informed consent to ongoing charges.
  No usage occurred after the trial began.
  No notifications were sent, unlike virtually every other reputable digital service.
  $40/month is excessive for a passive document tool, especially when theres no engagement or communication.
  
  Yeah, I get that you have a policy but policy doesnt override human decency. One day, you might sign up for something, forget about it during a busy month, and find out later youve been charged hundreds for something you never used. Youd hope the company on the other end wouldnt just hide behind fine print, but actually do the right thing. Thats all Im asking for here. Im not someone who normally pushes things this far honestly, I could care less about a few bucks. But this wasnt just a small mistake. Nearly $239 disappeared silently while I was busy working, raising my family, and trusting that companies wouldnt operate this way. Im not a rich man Im a working man in a busy country, and that money matters. If theres any integrity in how your company operates, I ask you to take a second look and make this right.
  
  
  Sincerely,
  ******** Thurmond 
  
  

  

  Business Response

  Date: 06/10/2025

  Hello,

  Thank you for your reply.

  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives during business hours.
  
  After consulting with our accounting team and I explained your situation, we can process a two-month refund to compensate for the inconvenience, We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account before the "free trial" period expired, but charges appeared anyway on bank debit statements. I called the company, they agreed to cancel and refund the charges. They did. But then, two months later the charges appeared four more times. This time, when I called, they said the account was never closed and would not give me a refund.I see similar complaints on ****** and Yelp.

  

  Business Response

  Date: 06/01/2025

  Hello ***,

  Thank you for reaching out to Legal Templates.
  
  Weve received your message, but it seems the email address you provided isnt associated with any of our accounts.
  
  To help us assist you more effectively, could you please provide the email address you used when you registered your Legal Templates account?
  
  
  If you have an been charged, could you kindly provide the last four digits of the credit card used, along with the cardholders name and a bank statement showing the charge? This information will help me locate your account more quickly.
  
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched to the $4.95 plan I want to keep that payment plan but I need the money that was taken $48.95 should only be $4.95 I want my refund of my money back all but the 4.95 plan that I have. Thank you

  

  Business Response

  Date: 06/01/2025

  Hello,

   

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund for $48.95. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sit in my notification of deactivating the account on May 26th at 4:20 a.m. and I also notified them that I didn't need the services anymore. I am unsure why they still proceeded to debit my account and it declined. And I thought that was all that was needed because I already submitted my cancellation within the purview and if the purview is discriminated by 20 to 40 minutes sorry to say I still want my full refund back I am currently homeless and I was using that money to pay my rental storage fee I'm holding on to my thing I did not permit them to go further and resubmit any other payment that I already said I did not want I contacted them and asked what I should do and I proceeded of doing that I'm not sure if they marked my account being canceled or customer asked and requested about how to cancel the account I went through the procedures that they did so I started canceling my account before that time it states

  

  Business Response

  Date: 05/31/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I did their free trial after not being able to find a template that would work for me. I canceled it. Never created the actual account with the password or anything. Just saw that they've been charging me for the last 3 months. And they said they can't do anything for me. Also did not send me an email letting me know my trial was up. You cannot call this company they send you to the email chatbot which takes you about an hour to get through and then it is tell you they're not going to pay you back. Pretty much like most people I've said about this company.

  

  Business Response

  Date: 05/29/2025

  Hello *****,

  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a one-month refund to compensate for the inconvenience, as our system cannot refund transactions past 30 days. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** for a "free" subscription, which i thought i had cancelled and even tried to go and check to make sure I had and it says its have "free membership" with ni way to cancel. I did not even use their template, nor downloaded it. I was not made aware I was getting charged or that the charge was happening, as I had said I was not interested in any membership or premium membership. I guess it didnt cancel correctly. There should be a clear and easy way to cancel for this. I want my money back as I have no intention in using this website. It did not give me the proper templates for the contract I needed. Fix this asap.

  

  Business Response

  Date: 05/28/2025

  Hello *****,

  Thank you for reaching out to Legal Templates.
  
  Weve received your message, but it seems the email address you provided isnt associated with any of our accounts.
  
  To help us assist you more effectively, could you please provide the email address you used when you registered your Legal Templates account?
  
  
  If you have an active subscription, could you kindly provide the last four digits of the credit card used, along with the cardholders name and a bank statement showing the charge? This information will help me locate your account more quickly.
  
  If theres anything else you need, feel free to reach outIm here to help!
  
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a $1.00 7 week trial and was charged $1.00. Now over a week later my credit card was charged $49.95 for a month. I did not want nor authorize a one mo subscription. They gave me option online to sign up for a month at $49.95 or 1 week trial for $1.00. I chose the $1.00 option. They deceptively mislead people into the trial with intention on tricking them and charging them for a month. Upon reaching out they refuse to cancel immediately and refund. I have now researched them on ****** to see: 1. Hidden Charges and Automatic Renewal:Many users report being charged a high monthly subscription fee after the free trial ends, without clear notification or consent.The advertised free trial may require a credit card, leading to automatic enrollment in a paid subscription after the trial period.Some users claim the billing policy and subscription details aren't transparent during the signup process. 2. Difficulty Cancelling and Obtaining Refunds:Users report difficulty canceling subscriptions, even when done within the trial period.Customer service has been criticized for being unhelpful, dismissive, and unresponsive to refund requests.Some users allege that Legal Templates uses "canned" or template responses to deny refunds. 3. Deceptive Advertising and Billing Practices:Some users feel misled by the advertised prices, later finding themselves charged more than initially expected.The company's billing practices are described as confusing and deceptive, with unexpected charges appearing on credit card statements. 4. Predatory Business Model:Many user reviews describe **********************' business model as predatory and designed to trap customers into unwanted **************** is apparent by myself and many others that they choose to continue to deceive patrons rather than adopt good business practices. When I chatted they refused to provide a supervisor when requested.

  

  Business Response

  Date: 05/26/2025

  Hi ********,
  
  
  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  
  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 10, 2025 got on to ************************** to find leasing documents that required i enter personal and financial information for a "free 7 day trial". Gave the requested information and began searching the sight. Nothing of use for me needs so canceled the trial period the same day before leaving the ************ forward to may 20, 2025 an I notice my bank account has a pending $49.95 for legaltemplates.net.Contacted them via a chat because they don't provide an actual number to speak directly to a human.Was told I didn't cancel when I know I did. Then after a back and forth I was told by "****" that he reached out to the accounting department and was approved a refund for 2 of the 3 monthly payments they took from me. This is a complete scam and they are STEALING money from people. They took $49.95 from me 3 months in a row and think returning 2 of those payments makes me whole. I want ALL money taken from me returned not just 2 payments!

  

  Business Response

  Date: 05/20/2025

  Hello,

  Thank you for your detailed email and for taking the time to share your concerns with us.

  
  As per our refund policy, all refund requests must be submitted within 30 days of the original purchase or charge. Weve already processed a two-month courtesy refund, and unfortunately, were unable to issue a full refund beyond that.

  
  We appreciate your understanding and are here if you have any further questions.
  
  
  Best,

  ***************************************;

   ************************************************************ 

  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a 7 day free trial, but I didn't cancel within that time period. It was a few days after. I clearly did not use their service and will not use it, but they charged me almost $50 anyway. Why wouldn't they refund me my money when I clearly did not use their service.

  

  Business Response

  Date: 05/20/2025

  Hello,

   

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.

   

  Best,
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.