Reviews

Review Details

• Review fromYuridia M

  Date: 07/06/2023

  1 star

  Yuridia M

  Date: 07/06/2023

  
  My experience with Go Green Plumbing was highly disappointing. Not only did they take an exceptionally long time to resolve the problem at hand, but their service charges were exorbitant. The delayed response and excessive fees left me feeling frustrated and dissatisfied. I would caution others to explore alternative options before considering Go Green Plumbing. The problem I had was outside with my sewer. I initially told Go Green that. Instead, the rep came into my home and started checking my toilets persuading me to change them out to save money on my water bill. All the toilets were replaced that day but my sewer problem outside was not. Go Green came out to my home an additional 2 times after and finally repaired my initial problem. I’m a first time home buyer and I had no idea what to do and the Go Green rep had no problem persuading me to fix something that was not broken.
  

  Go Green Plumbing, Heating, Air & Electrical

  Date: 09/14/2023

  This work in question was completed 6/29/2022 and the customer accepted/signed the option she chose to go with as we provide many options and explain each. There was an issue with getting the sewer line cleared the first time but we did send out 2 different technicians at no additional charge to get the line cleared correctly after finding there was sticks and wood debris in close to her clean out area. This visit was resolved and the customer was happy per our recorded phone conversations. We received an email from the financing company on 6/1/2023 stating that the customer was disputing the charges due to being overcharged. On 6/21/2023 the customer returned our call about the request and she stated that she disputed it as she has ran into an issue with funds and was not able to pay on her financing loan any longer and asked if we could help her out. We directed her to GreenSky financing as that is who her loan is with and she would need to make an agreement with them. There has not been any other communication with this customer since.

• Review fromB. G.

  Date: 09/13/2022

  1 star

  B. G.

  Date: 09/13/2022

  My experience with Go Green Plumbing was anything but positive. I hired them to find an invisible water leak under the slab foundation of my home. The did a "leak location" which turned out to be way off the mark, under the kitchen floor, not in the hall bath. They then began a repair based on that location and quickly discovered they hadn't found the leaking pipe. I was charged full price for both the leak detection and the estimate for a repair that they couldn't move forward with, a cost of over $2,500, and had to start over with a company who DID accurately locate the leak within inches. My calls to the manager to request some compensation were not returned. I finally went in person and was offered only an $850 refund. I was told they had already "credited" back to me the cost of the leak detection ($558) in the estimate cost to begin the repair, a credit that they didn't show on the pdf estimate I had received and signed off on to begin work. They told me the check for $850 would be sent within 7-10 business days. Six weeks later no check had come. When I called about it, they claimed the check had been issued to me on the day of my visit. Not true. Only after I threatened action against them did a check for $850 come. My written request for a refund of the $558 for a "leak detection" which their equipment or expertise was inadequate to do was never answered. I would not recommend a company that behaves in this manner to ANYONE. Zero stars.
  

  Go Green Plumbing, Heating, Air & Electrical

  Date: 10/11/2022

  Go Green was called out to the home on 5/9 for a water leak location call on a concrete slab home. After completing a evaluation we found that the home does not have a conventional setup and the customer chose to go ahead with our leak detection device that locates a leak within 5 ft. of the leak location. The leak detection pricing comes off any repairs chosen. We provided 3 options to Mrs. ****** along with letting her know that we could also add on isolation valves to the manifold so we can isolate the leaking section in order to possibly reroute just one line. The 3 options consisted on a permanent solution, spot repair and an exploratory option. The customer chose to go with the exploratory option which was an extensive diagnostic. While our professional install team was completing the diagnostic, the manifold was not in the assumed location. Our install team talked with Mrs. ****** about the failed attempt and let her know that if she decides to have a spot repair completed, she will need to call American Leak Detectors so that they can verify the leak location to have a 2nd set of eyes. Mrs. ****** stated that she will give them a call and we asked her to keep us in the loop so that we know when ALD is done and we can schedule a return visit for the repair and the diagnostic charges will be taken off the repair option chosen at that time. The insurance agent working with ******* called in and spoke with one of our managers about the original leak detection charge being returned. We sent him the option that was chosen showing the return of that charge and he apologized for the call. Mrs. ****** then called in to talk with our Install Manager on 5/23 at 4:04pm in which he was at another customers home for the evening and we let her know that we will have him to check his schedule in order to schedule a meeting with her. On 6/03, Mrs. ****** showed up at our facility asking to have a meeting with the manager and the Office Manager sat down and went over all the details with her. She expressed that she never received the $489 leak detection price back in which it was stated on our second visit invoice (we showed it to her from the paperwork she had in a folder), She expressed to us that she did have ALD out to locate the leak and then called another company out for an additional repair estimate which was cheaper than our option. After talking it over and showing her the invoice, a $850 refund check was provided that same day in hand via our finance department since she had the work completed via another company. We expressed with her that we really wished she had kept us in the loop with her decisions as this confusion would have been cleared up before now. Then on 7/15 we received a call from Mrs. ****** that she never received the $850 refund check. The finance manager spoke with her and let her know that the check was provided the day that she came in to our facility (shows in our Quick Books) but we see that the check was never cashed and will issue her a new check in the mail 5-10 business days.

  B. G.

  Date: 10/20/2022

  Wow! No way I can accept their version of events! Customer beware!!!