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Business Profile

Tools

Senix

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 
    icating that the problem isn't one of my having missed a message.

    Business Response

    Date: 06/30/2025

    Dear BBB Representative,
    Thank you for bringing this matter to our attention.
    We would like to inform you that the replacement unit referenced in the complaint filed by Mr. ******** ******* has already been sent to him. We are attaching a copy of the email confirmation for your reference.
    We appreciate the opportunity to resolve this concern and are committed to ensuring a positive experience for our customers. Please let us know if any additional information is needed to close this case.
    Sincerely,
    SENIX ************************ Team

  • Initial Complaint

    Date:06/20/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Business Response

    Date: 06/29/2025

    Thank you for notifying us regarding the complaint submitted by Mr. ******* ********.
    We would like to confirm that the missing parts have already been sent to the customer. Please find attached the email confirmation for your reference. The shipment is being handled via **** and the tracking number is: 1ZA8G0150302066470.
    We sincerely apologize for any inconvenience this situation may have caused Mr. ******** and appreciate the opportunity to resolve it promptly. Please let us know if any further details are needed to close this case.
    Best regards,
    ******************************start="688" data-end="691"> SENIX Tools

  • Initial Complaint

    Date:05/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the SENIX 58 Volt Max* 15-********************** Lawn Mower with *************** (Model LPPX5-L, battery and charger included) on September 20, 2023. Serial Number: ***********************. Purchase price: $237.15 The mower is less than two years old, it stopped working, and is still under warranty.For days, *** attempted to contact SENIX through every available channel phone, email, and their website and Ive received absolutely no response. This complete lack of communication is unacceptable.Its incredibly frustrating that a company can sell a product, advertise a warranty, and then disappear when customers actually need support. This goes beyond poor service its unprofessional and shows a total disregard for customers.

    Business Response

    Date: 05/30/2025

    Hello *******,

    Thank you so much for your patience, and we sincerely apologize for the delay in our response.

    Weve gone ahead and created your replacement order for the SENIX Lawn Mower model LPPX5-L, and it is currently being processed. Well be providing you with the *** tracking details this coming Monday, so youll be able to follow your package right to your doorstep.

    As a quick reminder, dont forget to register your new tool at ****************************************************************** to keep your warranty up to date.

    If you have any questions or need further assistance, just reply to this emailwere always happy to help!

    Thanks again for choosing SENIX Tools. We cant wait for you to receive your new mower!

    Best regards, ****
    SENIX ******************* Team

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Business Response

    Date: 05/30/2025

    Hello ******,


    We hope you're doing well. We apologize for the delay in getting back to you. We're currently receiving a high number of inquiries and are working hard to respond quickly.


    Were glad to let you know that a refund has been issued for$349.00, please allow 5 to 7 business days for it to be reflected back in your payment method. Do not worry, you do not need to return the ***** you may dispose of it as you see fit.


    Thanks for your trust in us. If you have any additional questions or require further assistance, please feel free to contact us at ************** or simply reply to this email.


    Best regards, ****
    SENIX ******************* Team

    Customer Answer

    Date: 07/07/2025

     
    I am rejecting this response because:

    The above referenced complaint was originally submitted to the BBB regarding Senix Tools on 05/19/25.  The company responded that a refund of $349 would be credited back to my original form of payment.  To date, we still have not received the refund and I have contacted the company three (3) additional times on 05/31/25; 06/12/25 and 06/25/25 and still have not received the promised refund.

     

  • Initial Complaint

    Date:05/02/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Business Response

    Date: 05/29/2025

    Dear BBB Representative,

    Thank you for bringing this to our attention.

    We would like to clarify that on May 21, we issued a return authorization to ******* ****** so that she could return the product to the retailer for a full refund. We remain committed to ensuring a smooth and fair resolution for the customer and are happy to provide any additional assistance required to close this matter.

    Please let us know if further documentation or clarification is needed.

    Best regards,
    SENIX ******************* Team

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. They have shipped me a replacement lawn mower which I tested over the weekend and so far worked fine. 

    Thank you. 

    ******** *******

    ************


    have been trying to get customer support. I have records of emails showing all my complaints with pictures, including a receipt from Lowes. Please let me know how to proceed so I can resolve this and not spend money mowing my lawn. I have tried their customer service line and not going through through.

    Business Response

    Date: 04/29/2025

    We sincerely apologize for any inconvenience and frustration Mr. ******* experienced. Upon reviewing the case, we can confirm that a replacement lawn mower was processed and shipped to the customer. Delivery was successfully completed, and Mr. ******* confirmed receipt of the replacement on Thursday, April 24, 2025.

     

    We strive to provide a positive experience for all our customers and regret any delays encountered during the resolution process. We are pleased that we were ultimately able to fulfill the customer's needs.

     

    If there is any additional information required to close this case, please feel free to let us know. We appreciate your assistance and the opportunity to address the customer's concerns.

     

    Best regards,

    SENIX ******************* Team

  • Initial Complaint

    Date:07/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    They randomly sent an email that they had shipped out a replacement unit. Thank you for reaching out.


    **** phone numbers they had with no result - just indefinite ringing). They submitted an internal ticket to customer relations who then came back to me saying Senix was supposed to reach out to me by end of day today, according to tractor supply.This has not happened.I have been trying for weeks to get ahold of the company for warranty service they confirmed I was registered for on my product with no result, even with prompting from their business partner tractor supply.I simply need my trimmer refunded, ***laced or fixed as I have only owned it for 2 months and it has failed.I have no confidence Senix will do as they say and require assistance and what oversight is possible to resolve this issue.Order Number from Tractor Supply: Order #: ********** Order Date: May 11, 2024 Tracking number: UPSN(Ground)1ZA8GO1503021 *****

    Business Response

    Date: 08/20/2024

    Thank you for reaching out regarding Mr. ************************* case. We're including the email chain showing we sent a replacement unit on July 25, 2024. Please note that his first claim on the warranty started on July 15 and we replied several times without response until July 24 when he sent the requested information. On August 1, ****, our representative spoke with ************ by phone as it seemed he had not read our last two emails, ************ appreciated our tool replacement and mentioned he would call you to drop the complaint.

    If you have any additional questions or require further assistance, please feel free to contact us at ************** or simply reply to this email.

    Thank you for your patience and understanding.

    Best regards,

    SENIX ******************* Team

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Senix 22" mower via the Lowes.com website on 5/14/23. Was very pleased initially, but in the fall of 2023, the self propelled feature stopped working. I put the mower in storage for the winter and forgot about it. Went to use the mower again this spring, self propelled still doesn't work but the mower started smoking heavily. Since I purchased the Lowes extended warranty, I called ****** since Senix seems sketchy, and ****** said to bring the unit in to the local store- 30 miles away, which i did on 4/20/24. I got a call today on 4/29 that ****** repair service won't service this mower. Junk item.

    Business Response

    Date: 05/17/2024

    I hope this message finds you well. I am writing to express our deepest apologies for the experience you recently had with SENIX Tools. We regret that we did not meet your expectations and provide the level of service you deserve.

    At SENIX Tools, our mission is to ensure that every customer is 100% satisfied with our products and services. We recently received a BBB complaint regarding the poor follow-up on your case, and we take this matter very seriously.

    We sincerely apologize for any inconvenience this may have caused you. We have attempted to reach you by phone several times without success, and we want to ensure we address your concerns as soon as possible. To make amends, we would like to offer you a new replacement unit. We hope this will demonstrate our commitment to your satisfaction and our dedication to resolving the issue to your utmost satisfaction.

    Please let us know the best way to arrange the delivery of the new unit. You can contact us at *************** or simply respond to this email. If there is anything else we can do to address your concerns, please do not hesitate to reach out. Your satisfaction is our top priority, and we are here to assist you in any way possible.

    Thank you for your understanding and for giving us the opportunity to make things right.

    Best regards,

    SENIX ******************* Team


  • Initial Complaint

    Date:03/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

    Senix sent a replacement mower, thank you.   Rather than Senix customer service number, call ************, call is answered and employees are very helpful and quick to respond.


    Business Response

    Date: 03/21/2024

    New **************** Rep took call from customer, didn't get all the required information.  They tried contacting the customer by phone and email with no response.  We are sending a new unit to the customer today.

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