We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tools

Senix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tools.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Received a combo set of X6 series tools as a gift on 5/31/2023. Kit includes a leaf blower, garden cultivator, weed eater, and hedge trimmer, all powered by a single 56 volt battery . Upon 1st use I noticed a burning smell from both the battery and the charger, Both items were hot to the touch and I unplugged them to prevent a fire. Later I tried again and had a friend who is an electrition smell the items and he agreed something was burning. I went ahead and charged the battery and used it in the weed eater. Having cycled the battery 3 times now the smell is still there and both the battery and the charger continue to get very hot, Calling the support number I was told the entire X6 line was discontinued in 2021 and there was no support or parts available. Thus the 2 year warrantee is worthless. This battery and charger are a fire hazard and should be replaced. You should not have a burning smell coming from any appliance, especially one that plugs into the mains AC power, I will be looking into legal matters as to the legality of selling items like this with no UL approval or rating. These chinese manufactured products should meet the same safety standards other brands do if offered for sale in America. I also noted that the owner of "senixtools.com" is located in Rekjavic Iceland. Strange for a chinese manufactured product being marketed by a company in Iceland. Perhaps it's to avoid legal issues in this country if sued....

Senix is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.