We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wheels

Tirebuyer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheels.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered ONE SINGLE TIRE at the beginning of the month, still have yet to see my refund after attempting to cancel this order 3-4 different times!

    Business Response

    Date: 09/19/2022

    Hi,

     

    Yo can't cancel a processed order, so it is a return and refund, and it was refunded yesterday 09/18/2022 as follows:

    Sep 18 2022 11:42:30 AM PDT ********* ****** USD ********************** Success Credit Card Credit
    Success Credit Card Credit Authorization.

     

     

    Many thanks.

     

    ****************

     

  • Initial Complaint

    Date:09/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/4/22 i order 4 tires from Tire Buyer order number *********, after numerous calls emails and communication on ******* with Tire Buyer, Finally, on 9/13 3 of the 4 tires were delivered to the installer, however the 4th tire has yet to be delivered, it was promised by the end of the day yesterday and then today. As of 5pm today no delivery.Tire Buyer's customer service has a lot to be desired as they really cannot provide details and dive into resolving problems, there is no path to escalate any issues.i would just like to get a straight honest answer on the delivery, here i am 10 days after i placed the order and it was suppossed to be delivery on Tuesday September 6th.

    Business Response

    Date: 09/16/2022

    Hi,

    The distribution center that this order was assigned to ship from did not have any more of this tire in stock.   We have found another location with stock, and the tire has shipped.   I have  called and  left a voice mail, and I emailed the customer as well with tracking and estimated delivery date of 09/19/2022.  Also, we have refunded him $100.00 to his Pay Pal account  for the delay.

     

    https://www.fedex.com/fedextrack/?trknbr=278027039709&trkqual=245983

    ESTIMATED DELIVERY DATE
    Monday:  9/19/2022 before 4:30 pm
    DELIVERY STATUS
    Label Created
    Get Status Updates
    TRACKING ID
    ************
    FROM: ******, ** **

     

    Many thanks.

    ****************

    Customer Answer

    Date: 09/19/2022

     
    Complaint: 18027430

    I am rejecting this response because: The tire shipment that Tire Buyer claims to have found and shipped, simply did not happen. They provdied a FEDX tracking number on 9/16 however the shipment never moved,didn't happen, the status remains as 'label printed".

    For background the original order was placed on 9/4/22.  

    Sincerely,

    ***************************

    Business Response

    Date: 09/22/2022

    Hi,

     

    An new order was place, and it was received, and below is the proof of delivery:

     

    DELIVERED
    Tuesday9/20/2022 at 12:34 pmSigned for by: MLUIS






    How was your delivery?






    DELIVERY STATUS
    Delivered


    Get Status Updates

    Manage Delivery



    TRACKING ID
    ************



    FROM



    *********, ** **

    Label Created
    9/19/2022 1:42 PM

    PACKAGE RECEIVED BY FEDEX
    ********, **
    9/19/2022 4:02 PM

    IN TRANSIT

    *********, **
    9/20/2022 5:18 AM

    OUT FOR DELIVERY


    DELIVERED



    ******, ** **

    DELIVERED
    9/20/2022 at 12:34 PM

    View travel history

    Shipment facts
    Shipment overview
    TRACKING NUMBER 278143920266
    SHIP DATE  9/19/22
    STANDARD TRANSIT  9/20/22
    ACTUAL DELIVERY  9/20/22 at 12:34 pm
    Services
    SERVICE ***** Ground
    TERMS Shipper
    Package details
    WEIGHT 30 lbs / ***** kgs
    TOTAL PIECES 1
    PACKAGING Package
    Back to top
    Travel history
     AscendingDescendingSORT BY DATE/TIME
    Local Scan TimeOriginOthersTIME ZONE


    Travel History
    Date Time, Status and Location
    Monday, 9/19/2022 1:42 PM

    Shipment information sent to *****

    4:02 PM

    Picked up
    ********, **
    6:00 PM

    Arrived at ***** location
    ********, **
    7:39 PM

    Shipment arriving On-Time
    ********, **
    9:08 PM

    Left ***** origin facility
    ********, **
    10:58 PM

    Arrived at ***** location
    LONG ISLAND CITY, **
    Tuesday, 9/20/2022 2:57 AM

    Departed ***** location
    LONG ISLAND CITY, **
    5:18 AM

    At local ***** facility
    *********, **
    12:34 PM

    Delivered
    **********
    Back to to

Tirebuyer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.