Reviews
This profile includes reviews for Replacements, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 43 Customer Reviews
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Review fromSTEPHANIE M
Date: 04/30/2024
1 starSTEPHANIE M
Date: 04/30/2024
I sent a set of ******* to this company that they agreed to buy. They said the items all broke and that 1. I could not file a claim with ***** IF I were to ship the broken items back to myself. This was a lie ***** said. 2. I got my items back and a piece was MISSING and they said IT SOLD. So they are claiming your items are broken and that you CAN'T GET THEM BACK IF YOU WANT TO FILE A CLAIM and then SELLING THEM. I have receipts and everything in writing to this end. It has taken a tremendous amount of my time up catch them in this and they flippantly venmo d me $12 to cover it up.
Replacements, Ltd.
Date: 05/10/2024
Dear ******************,
Our goal is to earn the trust of our selling customers, and we regret any situation leaving a customer dissatisfied. We have provided to the BBB the email correspondence between us and this customer. Based on the emails exchanged between us, we understand that we have treated the customer fairly and as agreed to in the Terms and Conditions of our Offer to Purchase. Among other things, our terms state that merchandise you ship or deliver to us is at your own risk, and there is no guarantee of purchase by Replacements, Ltd., that if your merchandise arrives at Replacements, Ltd. after being damaged in transit, we will notify you and hold the merchandise for 60 days, during which time you may file a claim with the carrier and/or you may send a carrier to pick up the merchandise and return it to you at your expense, that offered prices are for mint condition pieces (items with no damages), that we do not file claims with carriers, and that ANY CLAIM FILED WITH A THIRD PARTY CARRIER IS A CLAIM BETWEEN YOU AND THE CARRIER. Again, we strive to serve each selling customer fairly and regret any customers inconvenience.
Sincerely,
********************
Review fromAnastasia M
Date: 03/30/2024
1 starAnastasia M
Date: 03/30/2024
I sold a dinnerware set to you folks and received a check in the mail about 4weeks later which was great. However, I sent another set of dinnerware and received a receipt for it via email and about 3 weeks later I got some of the plates back which you folks did not purchase. Im giving this company a 1 star because it has been 4 months now and I still havent received my check for the second set. *** contacted the company over half a dozen times and they keep telling me theyve reissued the check. However I still havent received it and Its taken a lot of my time. Ive been trying to get a hold of you folks and everyone Ive spoke with keeps promising my check is coming. Its been 4 months and Im still waiting. Its very frustrating and disappointing. I will not be selling any more of my china going forward.Replacements, Ltd.
Date: 04/01/2024
Dear ********************,We spoke with your on Friday 3/29/24 regarding this order and a new check is being mailed to you today to be delivered at your PO Box. The prior check was returned to us as it was sent to your physical address, where US Mail does not deliver. Thank ************************** ******** Care SupervisorReview fromGeoff H
Date: 02/29/2024
1 starGeoff H
Date: 02/29/2024
Paid a large premium to get two out of production coffee cups. Eyes wide open, accepted the cost. Items were very well packed and appeared brand new.But...one of the cups was cracked, apparently an internal manufacturing defect.Replacements.com refused to replace the item.Apparently I paid for full risk, as-is products.Better service from strangers on eBay.Never again.Replacements, Ltd.
Date: 03/01/2024
Dear ************,Actually, we are replacing the order for you. It will be shipped today or Monday. We do ask that issues with any product be reported within one month of purchase. This order was placed 12/2/23 and reported to us as an issue on 2/29/24. We hope you enjoy the replacement mug.***** L *************Review fromEnjae O
Date: 02/09/2024
1 starEnjae O
Date: 02/09/2024
Terrible company.
Raises prices to a ridiculous level.
Sends the wrong item.
Doesn't refund shipping costs paid by customer.
Worst company I've ever dealt with.Replacements, Ltd.
Date: 02/13/2024
Dear *****,
We are sorry you didn't have a pleasant shopping experience with us. We see that you inadvertently ordered the incorrect fork. We are quick to refund shipping or replace items when we make a mistake; however, if we sent what was ordered, we do ask the customer to absorb the shipping and handling cost, as we correctly delivered what was ordered. We apologize for any confusion.
Sincerely,
Jamie L
Customer CareReview fromAmy S
Date: 02/07/2024
1 starAmy S
Date: 02/07/2024
Replacements Ltd is a rip off and very dishonest. They will tell you, without providing supportive documentation or pictures, that never-used crystal, and china used less than a handful of times, has excessive scratches and cracks. They will try to buy the items from you for at least 25% less than the originally quoted price due to the excessive scratches and cracks. Again without providing documentation or pictures to support their claims. I would stay away from this company, very dishonest.Replacements, Ltd.
Date: 02/09/2024
Dear Ms. *****,
We regret the experience did not meet your expectations. We are returning all of your crystal, as you requested. The scratches in crystal typically do not show up well in pictures. Our inspection takes place under very bright lighting. We purchased all of the china pieces and paid for the damaged china, since it was below our claims processing threshold. We do not take pictures of items when we pay for them, since we are not processing them as a claim. Again, we are sorry if your experience was not a positive one.
Sincerely,
Jamie L
Customer CareReview fromJoshua M
Date: 01/30/2024
1 starJoshua M
Date: 01/30/2024
They have Wedgewood Gourmet mugs listed for $199 per mug. Look for yourself online. They currently sell for $58-70 from private vendors. This company is way overpriced.Replacements, Ltd.
Date: 01/31/2024
Dear Mr. *********,
We appreciate your feedback. We would like to point out that the $199 mugs are for the MUGLG (large mug), as opposed to $159.00 for the regular size MUG (mug) in Wedgwood's Grand Gourmet, discontinued in 2006 and increasingly difficult to find. In Wedgwood Gourmet (a completely different pattern), MUG (mugs) is $59.99, which is likely the pattern to which you are comparing online pricing.
Sincerely,
Jamie L
Customer Care SupervisorJoshua M
Date: 01/31/2024
This is the kind of typical gaslight comment from this company. I have been in this business for over 30 years. The Wedgewood large mugs they sell used for $199 can be bought online for $58. Period. This company’s business model preys upon those who have lost, broken, or chipped items in their collection and then charges a nearly 500% markup. Seriously, this company is bad news.Review fromshane d
Date: 01/21/2024
5 starsshane d
Date: 01/21/2024
I have used this company twice in the last few years and on both occasions I received exactly what I wanted. Both times Replacements, ltd was the only place where I was able to find an old china pattern from my grandmother. The ease of searching, ordering, and shipping, Replacements, ltd once again did a great job.Replacements, Ltd.
Date: 01/23/2024
Dear *****,
Thank you so much for your kind review! We do our absolute best to provide an extraordinary shopping experience for our customers every single time, and we are ecstatic you have enjoyed yours. We look forward to serving you in the future!
Sincerely,
Jamie L
Customer Service SupervisorReview fromCarolyn R
Date: 01/05/2024
1 starCarolyn R
Date: 01/05/2024
Ordered two salad plates that have such serious flaws I would be embarrassed to serve food on them. They are not minor imperfections but serious flaws. Won't be using this company ever again.Replacements, Ltd.
Date: 01/08/2024
Dear Ms. *****,
We are sorry you are disappointed with your order. Looking at your account, it appears our Customer Service team has made every effort to assist. Please keep in mind that you ordered discounted pieces. If you are not pleased with them, you have 30 days to return them, at your expense. We are unable to provide free returns on discounted pieces. Again, we are sorry you are not happy with your order.
Sincerely,
Jamie L
Customer CareReview fromKaren V
Date: 12/19/2023
1 starKaren V
Date: 12/19/2023
I ordered a five liece place setting with a 6 inch teaspoon. When it was delivered I was sick with covid so didnt check my order which would have entailed me measuring the teaspoons to see their error. I have been a loyal customer for years and bought numerous things. With covid entertaining was minimal, so no use to pull out the set. When i did a couple years later, i found replacements had subbed in the 5 1/2 teaspoon for the six inch. They will not exchange it. I paid $67 for it, and their response was they would buy it back from me for $9!!!! What a bunch of crooks!!! Buyers BEWARE!!!!Replacements, Ltd.
Date: 12/20/2023
Dear Ms. *********,
As we discussed previously, your order was from December 24, 2020, so a total of three years ago. Our return policy is 30 days. We could grant some grace around 30 days, We do make every effort to correct our mistakes, within a reasonable amount of time. As for pricing: Our purchase prices are based on supply and demand, as well as current pricing of sterling silver, in this case.
Sincerely,
Jamie L
Customer Care SpecialistReview fromM. S.
Date: 11/17/2023
1 starM. S.
Date: 11/17/2023
Purchased a set of 4 sugar spoons and 4 tablespoons on 11/7/23 for 17.99 and $23.99 respectively. Received only 1 each. These would match my set of silverware which I purchased from a box store company for the same price as what they are charging PER PIECE. They used false advertising to show that I was getting a 4-piece set on each, and when I contacted them to make it right, they told me to ship them back and I’d have to pay for shipping to do so.
This company is a scam and when I gave them an opportunity to correct the false advertising for one customer, they chose to stick with the scam. They are gouging prices and if nothing else, making money off returns for their false advertising.Replacements, Ltd.
Date: 11/20/2023
Dear Ms. *********,
We are very sorry you were disappointed with your shopping experience with us. Upon reviewing the order you placed online, it seems you were viewing the “Quantity Available” amount of 4 for each piece you ordered as what you were receiving, when in reality, you only placed an order for one of each item. As we sent what was ordered, that’s why we asked you to be responsible for return shipping. We are sorry this confusion marred your purchase with us. We wanted to explain what you were seeing. As for our pricing, please understand Aquarius is discontinued, and our pricing is based on age and availability. We are a credible company and work very hard to maintain our reputation with our customers. Again, we are sorry for any confusion.
Sincerely,
Jamie L
Customer Care SupervisorM. S.
Date: 11/20/2023
Thank you for the response. I want to clarify that this model is not discontinued and can be purchased as a 25 piece set including every portion to the dinnerware placement for $50 at Macys and other retailers. Charging $17-24 per sugar spoon and tablespoon is ridiculous and misleading. I’m just trying to ensure potential customers are forwarned. I did reach out to the company for a resolution before public this experience and they did not assist in a reasonable resolution. I’d already paid shipping once and paying it again when the website is carelessly formatted in a way that makes it seem like the quantity included is 4 (which might make sense for 4 sugar spoons at $17 or 4 tablespoons at $24) is pointless.
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