Complaints

This profile includes complaints for LT17 Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LT17 Services

  7100 Lawyers Rd Mint Hill, NC 28227-3906

• 

  LT17 Services

  5601 Executive Center Dr Ste 204 Charlotte, NC 28212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Lt17 services on June 30th, 2023. The lady I spoke with informed me that they had been trying to locate me so the sheriff could come serve me with court papers from an online loan I received for $500. In April of 2019 and had not paid back. She said that I was looking at being charged with fraud and being suicide for $5,000. I informed her that I have a brain injury from 2018 and I would never commit fraud, I told her I don't recall ever applying for or being approved for a $500. loan online. I also informed her that I am on disability and I couldn't not afford to pay it in full but would be willing to set up payment arrangement. My anxiety was so high by then I was crying and so distraught at that point I agreed to $100. Payment initially and $100. Payments every month until November. It wasn't until the beginning of August when I didn't receive a call reminding me of my payment do date that I went and looked over the documents that I signed. I was looking for a contact number to call them. Once I actually seen the documents and what I had signed I realized I had been scammed.

  Business Response

  Date: 09/07/2023

  Hello

  A refund of $100.00 was processed on 9/7/2023.  Within 5 business days with will reflect on ****************************** statement. 

  Transaction ID: ***********
  Payment Method: XXXX1462
  Amount: USD (100.00)
  Customer Name: AMBER NIEDERKLOPFER

  Customer Answer

  Date: 09/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 

  The card  that they are trying to deposit the money on is no longer active. The card that can be used now is ****************

  
  

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive a call stating the I had a payday loan in 2016 which I dont recall. They stated they was going to take me court and have judgement against m. I gave them my credit card information and they said they will take ****** off my card for 6 payments. They then said the will email me the do u sign which I never received but they took the money out my account without me even signing the form which I still havent received yet. I would like them to refund me money back until I receive some type of paper work which they couldnt provide me. If I have to get an attorney for this that what I will I do

  Business Response

  Date: 08/15/2023

  A refund has been issued for ***************************** as of 8/15/2023.  Transaction ID: ***********
  Payment Method: XXXX5286
  Amount: USD (237.50)
  Customer Name: *****************************

• Initial Complaint

  Date:07/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I was contacted by LT 17 services Group and they stated that I owed ***** dollars for a pay day loan back in 2016. I'm sure that I don't owe this. But 2016 was a long time ago, which in my state the statute of limitations is 5 years. They had my personal information and said that i must pay them that day or a judgement would be put against me. I started asking questions and never got a straight answer. I paid $50 out of my bank account and they said I had to pay $150 in 3 installments. In my heart I felt like this was a scam, but they was good in convincing me otherwise. I will be contacting my local police department and well as the attorney general's office and have them investigated.

  Business Response

  Date: 07/26/2023

  Hello

  We have issued a refund of the payment on 7/24/2023 of $50.00.  Document of transaction was send to the email address on file.  All future arrangements have been canceled. 

   

  Transaction ID: ***********
  Payment Method: XXXX9864
  Amount: USD (50.00)
  Customer Name: ***********;********

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I as well as my husband have been contacted repeatedly by LT Services Group, they leave voicemail after voicemail stating that I will be served paperwork, and my wages will be garnished if I do not call them back in 48 hours. They claim I had a payday loan through Cashnet USA in 2016 or 2017. I do not recall ever having this loan, so I requested copies of the original paperwork. I was told today 6/15/2023 that they can not send something in the mail because they are "eco friendly". I politely told them until I can verify the debt I would not be paying anything. They original representative told me she was transferring me to the lead attorney, when the next representative ******, got on the line, I asked her what her job title was and she admitted she was only a mediator. She then proceeded to tell me that if I did not comply and make payment today, that I would be denied on all future finance purchases, along with my license being effected. When I questioned that she got rude with me and said she was sending the requested documents immediately... Which again, I informed her I was not accepting electronic proof of the debt. After researching, I want them to have no further contact with myself or husband. I have made every effort possible to resolve this, but it is obviously a scam with how many refunds they claim to have issued to others who have filed complaints.

  Business Response

  Date: 06/30/2023

  We have closed the file within our office and have removed all forms of contact with this client in the office. We Ill no longer reach out to this client. 

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Advanced Mediation (a LT 17 Services affiliate). I spoke with ****** ***** (case manager). She informed me of a debt they were trying to settle. It was regarding a pay day loan "breach of contract" originating from approx 2007. She did not have an exact date from the pay day loan. I informed her that during that time period, I was a victim of identity theft and that this loan, although it had my name tied to it, I did NOT apply for. She informed me that if the account was not settled today (5/23) that a judgement would be made against me. I asked to call my husband in order to discuss the situation because she requested $2000 to settle the $2575.36 debt. She said if I hung up with her, that my case would automatically be sent to judgement. I stayed on the phone and provided my credit card number. She sent me a receipt via email, and then requested I sign a document via dropbox authorizing the payment. This is when I started asking more questions. I informed her several times that I would need documentation of the debt in order to go after the person that did this. She informed me that all she had was what she had "verbally" told me regarding my account, along with the emailed receipt and dropbox document. I asked for validation of the debt and she said they were NOT a debt collector but a MEDIATOR and did not have that. I asked to speak to a manager or supervisor numerous times, but she said there was no one I could speak to about the documents. I asked if my attorney could call her and she said there would be an additional cost of "several thousand" dollars in order to make that happen. I do not believe this company has the legal authority to do what they claim. They charged my card, despite NOT signing the authorization form. I called my credit card company to take action. I also called the ************************* and was told I had enough to file a complaint. I will be doing that next. This company uses harassment tactics, do your homework!

  Business Response

  Date: 05/24/2023

  A Validation of Debt was sent to the email address on file provided by ***************************** on 5/24/2023.  ********** spoke with ***************************** on a recorded line to verify and process a transaction of $2,000.00 on 5/23/2023 on card ending in 0583.  Electronic documents for this arrangement were sent to the email address on file.  Once they are signed electronically there are copies emails back to ******************************  The arrangement and paid in full letters were email along with the receipt.   

  Customer Answer

  Date: 05/24/2023

  
  I am rejecting this response because:
  I do not have the adequate information necessary to validate this debt. As a victim of identity theft, I need the necessary information to protect myself as well as being able to take the necessary legal action. Your response does not address any of my concerns or questions. Below are the specific answers I am entitled to by law
  The name and address of the creditor to whom the debt is currently owed, the account number used by that creditor, and the amount owed. If this debt started with a different creditor, provide the name and address of the original creditor, the account number used by that creditor, and the amount owed to that creditor at the time it was transferred. 
  Provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the current creditor. For example, can you provide a copy of the written agreement that created my original requirement to pay? 

  Tell me when the creditor claims this debt became due as well as delinquent. 
  Identify the date of the last payment made on this account. 
  Have you made a determination that this debt is within the statute of limitations applicable to it? Tell me when you think the statute of limitations expires for this debt, and how you determined that. 
  Details about your authority to collect this debt:
  I would like more information about your firm before I discuss the debt with you. Does your firm have a debt collection license from my state? If not, say why not. If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license. 
  If you are contacting me from a place outside my state, does your firm have a debt collection license from that place? If so, provide the date of the license, the name on the license, the license number, and the name, address and telephone number of the state agency issuing the license. 
  
  

  Business Response

  Date: 05/25/2023

  The information we provided on 5/24/2023 was the validation of debt letter with all the information my company has at this time.  Our office is the current owner of this debt.  We will honor a refund due to our 30 day refund policy.  Refund will process within 5 business days as of 5/25/2023.  Emailed the transaction receipt to *****************.  Called the number on file to inform of the refund.

  Transaction ID: ***********
  Payment Method: XXXX0583
  Amount: USD (2,000.00)
  Customer Name: WHITNEY ******

• Initial Complaint

  Date:05/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ had called me on March 13, 2023 and had informed me that the debt I owed on my car need to be resolved. She stated that I only owed ******** left and that ally financial made a deal that they would settle for $1,000 that day and my debt would be resolved and I would have my title within 90 days. She then emailed me the receipt and a document. I have not received my title yet. I also have another debt collector stating that I still owe $16,109 left and I call lt17 service to let them know the second collector was calling me and she then stated that I need to tell them cease and de-sist. I did that like she told me and the second collector stated that I got scammed by lt17 service. I want to report lt17 service for scamming and I would like to get my money back. Will you help me?

  Business Response

  Date: 05/22/2023

  Reached out to *********************** to process a refund of $1,000.00.  Refund will take up to 5 business to process.  Refund transaction details were sent via email to the email address on file provided by ***********************. 

   

  Transaction ID: ***********
  Payment Method: XXXX6966
  Amount: USD (1,000.00)
  Customer Name: **** M ******

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from LT17 services stating I owe around $900 for a cash loan thru cash net in 2016. I never received a cash loan for that amount. I have requested paperwork regarding this information, and the lady was being rude and asking if my address and my personal info is correct. Something is sketchy about this. They said cash net would take me to court and I would have to owe $3500 to them. I never did a loan thru them. If I had owe this amount. Why isnt it in the credit report?

  Business Response

  Date: 05/25/2023

  Called ******************************* to confirm she received her electronic copy of her documents she signed on 5/10/2023 that we sent to the email address on file.  Left a voicemail with ******************************* to call back if she has additional questions.  Signed copies of the documents were sent via email to the email address on file 5/25/2023.

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was contacted by this company stating I owe a debt from 2017 from a payday loan totaling $1400 and if I didn't pay immediately my license would be revoked and I would be taken to court. Payed the amount that they said I owed but was never provided with the required paperwork and after dozens of attempts to contact someone I am contacting my bank and disputing the transaction.

  Business Response

  Date: 04/28/2023

  Spoke to ******************** on 4/28/2023 to process a refund for the amount of $1400.00.  This will process within the next 3 to 5 business days.  Documents for this transaction were sent to ********************.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A debt collector called my moms at trying to get in contact with me. THEY STATED that legal action would be taken and for me to call ************. they stated I had gotten a payday loan and it went into collections but could not tell me who the loan was through. I never received a letter or nothing not even a phone call before this. I was flustered and at the zoo with my kids when I called them and they stated I owe 900 and something dollars but we could settle on 700 that day 03/29/2023. While on the phone another number a compliance officer called me from ************ to make sure I was complying. That call ended and proceeded with the original call. They knew my social security number the county I live in. Threatened to take me to court and said I would owe **** and something in court costs. I paid the $700 with my credit cards and got an email. With the following information: stating I got on online mycashnow loan which I know for a fact I never did and while on the phone the lady could not tell me specifically which payday loan company I supposedly got the loan through. The letter required my signature stating that I am release from any further actions on this account. I know now after researching I should not have paid them but as stated I was flustered by the call. The company is LTS17 services with phone number ************. After researching today 03/30/2023 and looking over all my past bank statements starting from 2008 I never received a mycashnow payday loan or any loan from an online entity. I also checked my credit history on experian to see if I had any pending debts and there was none. I know it was a scam as there was no legitimate paperwork provided that stated when the loan was obtained or any in depth information about it. I called them on 03/30/2023 and 03/31/2023 for them to provide me with an verification of debt letter. I never received it instead i received a signature request. This is very unprofessional and reeks of fraud. As they also did not give me the option to dispute the so called debt as they wanted the money right then and in that moment of legal action would be taken. I have contacted the consumer financial protection bureau. To investigate further. I have been in contact with my lawyer and are in the process of building a case. As this company went about this whole process very illegally. I do not want this to happen to anyone else.

  Business Response

  Date: 04/14/2023

  Hello

  On 4/6/2023 we received a notification from our financial merchant that there was a chargeback initiated by ****************** financial institution to reverse the funds $200.00.  As of today 4/14/2023 we have process a refund for the transaction of $200.00 and sent an email to the email address on file for *******************  Transaction ID: ***********
  Payment Method: XXXX4945
  Amount: USD (200.00)
  Customer Name: *********;*******

  Customer Answer

  Date: 04/14/2023

   
  I am rejecting this response because:
  They still owe me $499 that was charged on my other credit card. Also I never received an email from them stating they refunded my money for the $200 that they mentioned. 

   

  ***********************

• Initial Complaint

  Date:01/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been called in multiple occasions by LT Services group for a debt that i did not apply for from a North Star Advance. This group has now changed their address to *********************************************************. I have been called by this group claiming I owe a debt with interest in the sum of $1,200+. I was told, as others have also been told, that a settlement of $500+ would suffice.I have gone to my respesentative at the bank who dates back to transactions in 2019. No such advance or any loan was received. When I told the representative this she answered that bank information can remove transactions like this after a certain period of time. This was the reason why I had not seen the loan. BY LAW no financial institution can remove documented transactions from ANYONE'S account. My family has plenty of lawyers so I know what CAN and CAN'T be done in the ***********************. I have no documentation representing the information this lady on the other end of the phone was relaying. When told this she preceeded to harassment to which I did not take well. I was told that a my SSN had been sent to my county. I suppose to file a judgment against me. There were many threats that were used. I asked for paperwork to be sent to which the response was they are an "eco-friendly" group. They do not send notices. I was told that since my information was already sent off that it was now out of LT ******* Group's hands. I was then told I should get in contact with North Star Advance. When I asked for contact information for North Star Advance I was told a website. I had been given this website before and there is no website for this said Advance. Every number I tried was not in service. I asked if LT ******* Group had a phone number or email. To which the representative said it was a simple ****** search and she was not going to hold my hand on finding this company. There were no phone number or emails to call.

  Business Response

  Date: 01/26/2023

  We have called the client to inform her that her was removed form out system.  Moving forward we will no longer reach out.