Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

• 

  Lowe's Home Centers, LLC

  1000 Gallery Blvd Scarbrough, ME 04074

• 

  Lowe's Companies, Inc.

  500 Executive Blvd Southington, CT 06489-6011

• 

  Lowe's Companies, Incorporated

  3207 Route 940 Mount Pocono, PA 18344-1150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday October 9, 2023 I went to the Lowes Improvement store in ********, *************. I made a payment of $1700 in CASH. I was told by the employee that the cash payment would be applied to my account immediately. The date for my credit file to be updated was October 10, 2023. Not only is my credit file not updated but my account at ********************** ************** is still stating I own the full balance. The information given to me by the employee was false. I need my credit file updated as I'm looking to refinance my mortgage and with a 99% usage my score is much lower than it should be.

  Business Response

  Date: 10/13/2023

  10/13/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************
  RE: Case #: 20725536
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/13/23 correspondence regarding a complaint that has been filed by ********************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ******************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  Lane P.
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I t chased an Amana Dryer from Lowes **************************************************************** Phone ************ on January 30 2023. They delivered and set it up. In September it stopped working. The service technician came under warranty on found that when Lowes delivery men set up the Dryer they broke off the head of the bolt to the 220 volt electrical connection. They just slipped the loose wire in a slot.Over time the loose connection burned up the part and wire. I don't need to tell you how dangerous a loose 220 volt connection can be. The warranty tech had to order the part. The warranty company made two visits plus the cost of the part and I was without a Dryer for two weeks. I have the burnt wire and part. I called to tell the delivery people and they don't see a problem. We only guarantee our service for ten days. You got your Dryer repaired free missing the whole point of time, safety and expense. The purpose of my complaint is an effort to notify upper management of what I call faulty delivery service and the warranty Company should be reimbursed. I also should receive some form of acknowledge to my complaint. I have bought several appliances from Lowes in the past but, no more. ********** just got a new customer

  Business Response

  Date: 10/13/2023

  10/13/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *****************
  RE: Case #: 20725428
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/13/23 correspondence regarding a complaint that has been filed by ******************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ***************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ********************
  Lowes Executive Customer Relations
  **************
  
  

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never been so upset. I went online to request a quote to have my vanity top replaced. It took almost 2 1/2 weeks fro someone to call me back, ********** called me within a day. The rep from Lowes gave me a quote for labor and set me up with the company that will come to do measurements. The company scheduled the appointment and cancelled the day of due to call outs. The next day they came out measured and everything went down hill from there. No one from Lowes contacted me. I called and was put on hold, disconnected, transferred between the store and the 800 number for days and hours. No one had a clue what I needed and who to send me to. They kept telling me the no longer offered the service. I went into the store and could not get help, The Manager **** was useless. The Assistant didn't care he didn't even ask what I needed because I was complaining he referred me to the 800 number. Finally I went into another store and demanded help. ** was an assistant there, there was no manager. I would not leave without an answer. He calls the original store and I finally got someone named ******** who said my request was just sitting someone because no one knew they brought the service back. No apology or anything. Just asked me what I wanted. I cannot believe how terrible the service is and how horrible the employees treat customers. These people can care less about your customers and I am going to close my account. I have never felt so unappreciated as a customer. I cannot even put it into words. The Hammer Lane store needs new management. I asked **** who the district manager was and he said he didn't know and I would have to call customer service. Totally unbelievable. I took screen shots of all my calls and the hours my phone showed that I spent on the phone only to have not gotten a resolution

  Business Response

  Date: 10/13/2023

  10/13/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *****************************
  RE: Case #: 20728647
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/13/2023 correspondence regarding a complaint that has been filed by ******************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ***************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************ 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 garage doors were purchased for installation on July 20, 2023 by ***** ****** by **** in that specific department at Lowe's. I believe ********* was also present that was helpful in the transaction. Receipt attached, but not the original receipt from that day. Approximately 4 to 5 weeks later the installer came to the house to measure. After that appearance, no one from Lowe's knows where the doors are, if manufactured, or where in the process they are to be installed. Since July, many, many calls, in person meetings with associates and/or supervisors, even to the ************************** have been inconsistent with advising us of the installation and/or location of the doors. Sometime in August, ********* happened to be in the department when my husband again visited the department. She did a deep dive and advised the original transaction was cancelled by **** due to an additional charge by the installer for $524.00. She re-ordered the 2 ***** ****** garage doors minus the $524.00 extra charge as a courtesy for the confusion and told us to use the attached receipt when inquiring. No one can locate the doors other than to say they were delivered. They were not, unless the installer has them, but no one knows. Again, on October 7, 2023, my husband went to Lowe's and ********************* at the store made several inquiries and again related the doors were delivered to our residence. Because of no definitive answer **** informed by husband, *******************************, that he would receive a call from the corporate office. Never received a call from corporate. My husband made another trip to the store and **** was not in and we never received a call from corporate as advised. My husband and I have no idea the status of this purchase where the doors are or when they will arrive to be installed. I was not given a contract and if this cannot be installed/or delivered, then a refund is requested. Cell for ******************************* to contact ************

  Business Response

  Date: 10/16/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/16/2023 correspondence regarding a complaint that has been filed by **********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  **********
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a second hand defective clothes dryer machine and it almost caused a fire in our house this morning 10-10-2023. Our house was smoking this morning and it was blowing out of our basement windows. Lowes will not refund our money and take back the defective dryer. They told us (me and my husband) to contact the manufacturer Maytag and Maytag happened to tell us what the history of this particular dryer was. We're afraid our house will catch on fire while the dryer is waiting to be taken out of our house. Plus we didn't know that the dryer had a previous owner who returned it back to Lowes. The dryer was not on discount so it looked like it was brand new. Please have Lowes or Maytag take the dryer out of our house and refund our money. We don't want to switch for the same dryer because it may burn too.

  Business Response

  Date: 10/16/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/16/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18th I purchased Pergo vinyl laminate from Lowes at ******************************************************. I had installed by a local installer.After installation was completed I noticed imperfections that appeared to be finger like prints with a pinkish tint plus other imperfections. I called a tech at Mohawk Pergo. ***************** ************ on the 31 of January. I was told by her that the Lowes store would initiate a claim for Pergo.I went to Lowes same day and showed my sales receipts and a picture of my problem. Lowes didnt file the claim. I called on 3/24 to Mohawk ************* again. She held a three talk between Lowes flooring manager and myself . He admitted that they had my information and was told that he would have to initiate a claim. Nothing happened. I called Mohawk again and was told to call upper management. I could not contact anyone there on the numbers I was given. I wrote to the ******* ************************ and was given names of a few agencies that could help me . I had to buy two batches of this material from two ********** Lowes , because the one store did not have enough of the flooring that I needed.I think it was around $3500 that I spent on the vinyl flooring. The other Lowes on ************** in ********** refused to even talk to me about it . They told me it wasnt their problem.****** Pergo claims that their contract with Lowes makes it mandatory to go through the stores to initiate any claim for warranty . Mohawk Pergo refuses to act , because of this contract with Lowes .Lowes doesnt want to do anything for the warranty.Maybe the reason is I didnt use their installers ? My house was in Hurricane *** and needed a lot of work before I was able to live in it .Sincerely,***************

  Business Response

  Date: 10/12/2023

  10/12/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************
  RE: Case #: 20724447
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/12/2023 correspondence regarding a complaint that has been filed by ****************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The installer that they sent out installed a broken door, he further broke the foundation of my home by installing the 2nd door which has cracked my flooring and threshold. The third door he put a s**** through the door damaging it. This was done by their contractor who they have since fired. They refuse to change out the doors that he damaged & installed. The fence was installed incorrectly and they have refused to fix the fence. I did not get the caps I paid for in the contract and the wood fence and metal fence were installed damaged and incorrectly. They had someone call and delay this for months to be told that everything is installed correctly and they refuse to exchange the doors or repair the damage they did to home. They refuse to fix fence that was damaged by their contractor. They have delayed this almost two years now and refuse to honor the products that they installed incorrectly and damaged, Their contractor urinated on my halloween decorations and they continued to send him back out after I told them I didnt want him. They sent out a supply clerk that I was told was a manager. They are doing fraudulent activities and writing reports that say my items were installed correctly and lying on the reports. I have photo proof of all their deceitful tactics and there refusal to fix what they damaged,

  Business Response

  Date: 10/12/2023

  10/12/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************************: Case #: 20724023
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/12/23 correspondence regarding a complaint that has been filed by ****************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/20 I ordered 8 windows from Lowes in ********. This was my 3rd order with them. I spent a Total of ********* with Lowes on windows from the beginning of August 2019 through 10/15/2020. The final 8 windows I purchased from them. All the sizes were measured incorrectly and had to be reordered. The original subcontractor did not even speak English. That whole process to get the correct sizes took approximately 1 year. The original windows I ordered were discontinued. I had to accept a lower grade window. The second contractor on the job broke his foot and I waited approximately 1 year for him to recoup and install the last 8 windows. He installed them from the inside of my house. One is not even correctly installed and will not even lock. He no longer works for Lowes. He never completed the installation from the outside. The windows all have gaps and no exterior trim. The third contractor was to complete the job. He came out in May of 2022. He has scheduled with me to complete the job and not shown up 12 times since December of 2022. He told me he made arrangements with Lowes to trim out all the windows I had purchased with them because of the inconvenience and long wait! Not just the final 8. He did trim a few windows on the first level of the home. But has not touched the second or third story. This whole situation has taken THREE years. I have been nothing but patient with Lowes, not to mention the hours I have spent on the phone trying to get this situation resolved. At this point I just want the last 8 windows I purchased to be COMPLETED! Which is not too much to ask. I purchased Pella windows from Lowes because it was a large company and I wasnt worried about them standing behind product and service. Boy was I wrong. PLEASE Help me resolve this issue with Lowes. My heating bills are outrageous in the winter, thats why I replaced the windows to begin with. Not to mention the ************ in my home because they are not sealed.

  Business Response

  Date: 10/12/2023

  10/12/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *********************
  RE: Case #: 20723997
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/12/2023 correspondence regarding a complaint that has been filed by **********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ********************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife bought a Craftsman shed while I was on deployment, she paid somewhere around $1,440 + tax for it (originally around $1,600) because she got a 10% military discount. She no longer has the receipt. So far weve moved twice over time the bindings on the side have completely failed. We understand if theyre opened past 180 degrees the wrong way they can break, but its the opening/closing of the doors that doomed the front. The rear left has split and the rear right is on its way. She had taped the corners shut but after a while that comes off. Also, the roof leaked at some point and I couldnt find where from, so I covered it with a white pop up canopy waterproof cloth. Also, she taped the floor on an edge because the corners were leaking and thought that would help. So after contacting ********* asking for replacement corners, they sent me over to Suncast, who refuses to stand behind their product because we do not have a receipt from a little over 3 years ago. I went to Lowes to get a receipt and they do not retain records back that far.This is the last email I received from Suncast (shortened with no lost context). Please note they say "...these ("repair methods") are the only techniques we have tested". So they KNOW that they have an absolutely terrible product, going so far as they're "testing" bootleg repairs and instead of sending me back to Lowes, they want me to go to my local hardware store. "Hi *****,As an alternative to replacing corner panels on your shed, we suggest applying an industrial strength tape designed to patch and seal the area. Please note these are the only techniques we have tested you may consult your local hardware store for more suggestions.We recommend trying one of the following: Gorilla Tape OR Flex Shot. I would be willing to provide you with a tube of Flex Shot but at this time this would be everything I can offer due to absence of dated sales receipt.Sincerely, ********************* Team"

  Business Response

  Date: 10/12/2023

  10/12/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20723148
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/12/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  Austin R. 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what I thought were quality whirlpool products, I was told I had a 30 day replacement period and 1 year warranty today when I went in to the store I was told since I paid in cash I lost my 30 day replacement window, you only get that if you use a Lowes card, nowhere does my paperwork say that, why would I buy somewhere if it penalized me because I paid in cash, nowhere in any of the paperwork I received does it say anything about that, I spent over $2,000 IN CASH for a quality washer and dryer, my dryer is not working right and all I want is for it to be replaced

  Business Response

  Date: 10/12/2023

  10/12/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20721678
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/12/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************** 
  Lowes Executive Customer Relations
  **************