Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  650 Turner St Auburn, ME 04210

• 

  Lowe's Companies, Incorporated

  1204 Blakeslee Boulevard Dr E Weissport, PA 18235-8756

• 

  Lowe's Region 6 Office

  410 Genie Street Store 1626 Smyrna, TN 37167

• 

  Lowe's Home Centers

  801 E Rochambeau Dr Williamsburg, VA 23188-2109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/9/2023 I purchased solar path lights from Lowes for $108.01, in less than 6 months all of 20 plus lights have stopped working. I called Lowes for a refund and they advised it is past the time frame to do so. My bank also advised it is past time frame to submit a dispute. I have no resolution and am out with over 20 path lights that dont work and $108.01, I would like to be reimbursed for this matter.

  Business Response

  Date: 10/12/2023

  10/12/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20632760
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/12/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an Equator Super Combo All In One Washer and Dryer Modell # ****N from Lowes Home Improvement ***********, ** on August 7, 2023 Transaction # ********* from sales # s****spp in the amount of *******. We also purchased a 3 year Lowes Protection Plan for Laundry Reference # **********************. Store # **** Salesman *******. Transaction # *****. It was delivered on 8-11-2023 by ***** to our home. The unit has not worked since we bought it. We first went to Lowes they informed us we had a one year warranty with the company and they could not do anything until that warranty was up. They gave us the service number for equate. We immediately began calling. It took several days to get in touch with someone. We called ************ Equator Appliances, talked with ******************* and discussed the issues with him. They mailed out a fan and ask that *************. Of course we said no. They stated they would send a repairman out. After several weeks of none of the repairmen coming out finally a service man did come out. ************************* ************. He stated the control panel needed replacing, it was a poor design and they should give us our money back or send a new unit. It is now October 10,2023. we still do not have a working washer and dryer, we have had to take our clothes to the laundry mat and pay since August 11, miss hours from work waiting on repairmen that do not show up. I believe since we purchased the product from Lowes they should step in and either guve us our money back or replave the unit.

  Business Response

  Date: 10/12/2023

  10/12/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20719278
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/12/23 correspondence regarding a complaint that has been filed by ****************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rubbermaid / Lowes We purchased a 7x10 Rubbermaid storage shed at the presque isle ***** Lowes.The shed was setup per the directions and worked fine for abit,but winter came and the weight on the normal snowfall collapsed the roof and bent nearly all the parts.Since the Rubbermaid shed has a **************** Warranty on sheds. We contacted Rubbermaid thru their warranty ***** The warranty claim was denied as they Rubbermaid stated that the shed was not designed for the snow load in our area and further it should not have been sold by Lowes in that area and to contact Lowes for a refund due to this.We contacted Lowes customer service and received the run around for weeks and weeks. They refused to address the issue of them selling a product not suitable for the area but instead filed another warranty claim with Rubbermaid which was also denied. Lowes in ************ ***** routinely sells items that are not and will not survive in this area. One example we have seen them selling plants that are for zone 2 that will not survive in this area. We had an employee bring to our attention this fact. He stated lowes routinely sends up items that are not for our area in order to sell them and make more money without reguard for the customer.Since ********************** and ****************************** are selling this product (to defraud the customer) in an area that they know it is not designed for, knowing that it will not withstand the normal *******, we are expecting a full refund.(Lowes and Rubbermaid already have the receipt on file)

  Business Response

  Date: 10/11/2023

  10/11/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************
  RE: Case #: 20718177
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/11/23 correspondence regarding a complaint that has been filed by **************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************
  
  

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** for over ************************************************************************************* June 2023, I purchased a fence to be installed on my property. Lowes required 100% payment up front and I was advised that they could require that due to their outstanding reputation.Fence install began in July 2023. A month after the install began, the original contractors left without completing the install. ***** were never installed, boards were never placed over seams, wire was not attached to panels. Worst of all, they left huge piles of debris, trash, materials, glass, soda cans, etc at my home.Since that time, I have been reaching out to Lowes to get a resolution. Every time I call, ** told something different and am advised that an escalation will be submitted and Ill be contacted back in 2 business days. Here it is, middle of October and my fence still sits unfinished. Trash is still on my property (my animals have hurt themselves on the debris) and Lowes is still giving me the run around and weve escalated and youll be contacted back in 2 business days speal.Ive tried to ask for compensation so I can get the fence finished, that wasnt an option, Ive tried to speak to other managers, that wasnt helpful. Ive been offered absolutely nothing and have received absolutely awful customer service this entire time.I would like my fence completed that I paid for. I would like compensation for the delay, vet bills, and hassle. I would like all of the trash, debris and cut up material picked up. And I would like an apology.As a veteran, I am incredibly disappointed in the lack of care and urgency Ive received from lowes and their installation service team. 4 months is completely unacceptable and Im embarrassed by how my property looks and has looked during this time.

  Business Response

  Date: 10/11/2023

  10/11/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************
  RE: Case #: 20717104
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/11/23 correspondence regarding a complaint that has been filed by **************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ******************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED THE LOWE'S PROTECTION PLAN (PLAN#**********************) START DATE WAS 2/26/21 AND THE PLAN END DATE WAS 2/25/2023. THE PRODUCT WAS A WHIRLPOOL *************** PER THE PLAN IF THE WASN'T USED I WOULD BE REIMBURSED 3O PERCENT OF THE AMOUNT I PAID FOR HTE WARRANTY. I WAS ADVISED SEVERAL TIMES THAT SOMEONE WOULD CALL ME BACK, NO ONE EVER DID. TODAY I WROTE DOWN EVERY REPRESENTATIVE NAME I SPOKE WITH. THE 1ST CALL WHICH WAS 8:33AM THIS MORNING, I SPOKE WITH ********, SHE WAS UNABLE TO HELP ME SO I ASK FOR HER SUPERVISOR. SHE STATED THAT HER SUPERVISOR WAS ON THE CALL WITH ANOTHER CUSTOMER AND WOULD CALL ME BACK. AS IF ****** EST I STILL DIDNT RECEIVE A CALL FROM REVON (******** SUPERVISOR). SO I CALLED BACK AND IMMEDIATELY ASKED FOR A SUPERVISOR. I SPOKE WITH ***** (WHO STATED SHE WAS A SUPERVISOR). SHE ADVISED ME THAT I WAS TOO LATE TO FILE A CLAIM AND RECEIVE A REFUND. I ASKED FOR HER SUPERVISOR NAME & NUMBER-SHE REFUSED. I ASKED HER FOR THE EXECUTIVE OFFICE INFO-SHE REFUSED. SHE ACTUALLY TOLD ME IT WAS NONE OF MY BUSINESS. SHE THEN CONTINUED TO REMAIN ON THE ***** AND WOULD'NT ANSWER ANY OF MY QUESTIONS. I ASKED HER OVER AND OVER AGAIN FOR THE PERSON OVER HER SHE WOULD RESPOND, YET REMAINED ON THE ***** FOR OVER 30 MINUTES AND THEN DISCONNECTED THE CALL.....PLEASE RETRIEVE THE ***** CALL. I REQUESTING A REFUND AND A CALLBACK FROM THE EXECUTIVE OFFICE.

  Business Response

  Date: 10/11/2023

  10/11/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************
  RE: Case #: 20717056
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/11/23 correspondence regarding a complaint that has been filed by **************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **********
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a washing machine and paid for installation. I also paid for braided stainless steel lines.they installed plastic lines instead of the more expensive braided steel lines. I called the store where i purchased the washing machine and lines and they would not help me. They told me I needed to contact the subcontractor that does the deliveries.

  Business Response

  Date: 10/11/2023

  10/11/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *****************
  RE: Case #: 20716969
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/11/23 correspondence regarding a complaint that has been filed by ******************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ***************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already filed a claim based on the recent interaction we had with two delivery drivers that delivered the dryer to my house. My husband was home when they delivered the driver and they had to bring the dryer in through the back patio. They were extremely rude from the beginning On top of that, while bringing it up my husband told both drivers to watch their step when they came up with the dryer. They were able to get it into the house with no issue. The issue arose when the one driver was on his way out and stepped on the electrical equipment that leads to my hot tub. He then proceeded to say, I almost tripped. No he did not trip he stepped on my hot tub wires which proceeded to pull the wires out of the hot tub. This is a huge issue and it has yet to be resolved. Not one person wants to be held accountable. I now have to spend money for someone to come out to my house and fix my very expensive hot tub. I am very angry and will be escalating this to the Better Business Bureau. This is the type of service we have continued to receive from Lowes anytime we order from you online. I will never order from your company again. Not that you guys will care and Im sure I wont even receive a response back because I have already talked to more than one supervisor and not one person has even done anything to try and help me other than saying they will escalate this. I need someone to help me other than saying someone from the claim department will reach out to me in 5-7 business days. This has been by far the worst experience we have ever received from Lowes. I had to spend $650 on the dryer which is going to turn into thousands of dollars now trying to fix my hot tub that not one person wants to acknowledge that your staff was incompetent and ruined an extremely expensive item in my backyard. I except something to be done and I will not stop until someone can acknowledge what has been done incorrectly and compensate me accordingly.

  Business Response

  Date: 10/11/2023

  10/11/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************
  RE: Case #: 20716081
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/11/2023 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased major kitchen appliances from Lowe's on 5/14/2021 along with a 5yr 3 piece extended warranty. My oven has not been working for almost 2 weeks now. I called Lowe's to schedule a repair and they informed me that the appliance that I need repaired has not been registered but that the other 2 appliances are. They said that they are unable to schedule an appointment for repair until the appliance is registered. My first call to Lowe's was on 10/2 or 10/3 and was told that they are working on getting the item registered and I will be receiving an email. I received nothing so I called again on 10/5 and she said she was registering the item, and I should be getting an email to schedule service. I received an email on 10/5 saying that they needed proof of receipt. I sent them a copy of the receipt on 10/6. They emailed me again on 10/8 stating that they are unable to locate a Protection Plan. I emailed the receipt to them again on 10/9/23. I also called them on 10/9 and asked to speak to a manager and was told there was not one available and they would call me back and never called. On 10/9 I went into the Lowe's store where I purchased the items with my receipt, and they tried to call the service line and were hung up on. They spoke with the manager at the store, and he said he would look into it and get back to me.This is not the first item on this receipt that I have scheduled service for, so I do not understand what the issue is. I have done everything correctly on my end, but I am still unable to use or even schedule service for my appliance. I also noticed that they overcharged me on my protection plan. On the brochure that I was given with the protection plan information It states that it should have costed $294.97, and I was charged $396.91.

  Business Response

  Date: 10/11/2023

  10/11/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20715350
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/11/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wash machine and the warranty. It no longer works and it has been a month. They use an inadequate 3rd party repair service that will not respond or service the issue even though the claim has been accepted. The 3rd party will not provide any information and the store management over promises and under deliveries. I want a replacement wash machine since their service provider is not capable of fixing my wash machine. It has been a month 4 weeks since this whole process has started. Lowes needs to do what is right and replace my wash machine.

  Business Response

  Date: 10/11/2023

  10/11/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *********************************
  RE: Case #: 20715152
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/11/2023 correspondence regarding a complaint that has been filed by **********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased refrigerator connectors on 4/7/2023 in Lowes for a refrigerator I order on line through another company. My order for that appliance kept getting reschedule for delivery which finally got delivered 10/7/23. During delivery connectors was not needed per installation guy. With my receipt went to Lowes to return it (merchandise was never used in original box) customer service tells us they cant return it because of the 90 day policy and instructed us to call corporate office spoke with a manager (******) there stating he cant override the 90 day policy for me to make the return base on the information that I provided him through our conversation. Customer satisfaction means nothing to this company which should be first priority without your customers you will not be in positions of such or have jobs. Ive been in retail for 20+years myself in management enjoy working for the company I work for because they take good care of their customers. Companies have strayed away from customer satisfaction. If I had known that it would be this difficult to ask for a one time authorization/return I would have saved this call it was useless talking with manager ****** in corporate. In circumstance such as me having to wait for my refrigerator to be delivered because of back order/ reschedule there was nothing he could do to help me with $73.52 dollar return going back to their inventory/sales floor.

  Business Response

  Date: 10/11/2023

  10/11/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*************************
  RE: Case #:20715134
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/11/23 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************