Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

• 

  Lowe's Home Centers, LLC

  1000 Gallery Blvd Scarbrough, ME 04074

• 

  Lowe's Companies, Inc.

  500 Executive Blvd Southington, CT 06489-6011

• 

  Lowe's Home Centers, LLC

  1830 NW Chipman Rd Lees Summit, MO 64081-3938

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** lawn mower from the Lowes store indicated, 5/24/2023 and used it once. Two weeks later, I thought I would start it for lubrication reasons, and it snapped back hard on the recoil, I contacted Lowes, and described my complaint and they're response was that they no longer handle ***** mowers. Never offered a refund,exchange only that I would need to obtain warranty service. I contacted *****, and was directed too a service center, the service center is **************** in *********,**., they've not been able too obtain parts necessary for my mower from *****. They've indicated that a ETA for repairs wouldn't occur until December 2023. I have reached out too Lowes several times trying too get help, and received a cold shoulder, there's nothing they'll do for me. I paid $908.00, for a mower I cannot use, help

  Business Response

  Date: 10/12/2023

  10/12/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************
  RE: Case #: 20718855
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/12/2023 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  Casi W. 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 29, 2023 I went to Lowes in ****** to purchase a new dryer. A sales lady was showing me the dryers. She said she had some on sale. I liked the **** brand which was marked 20% off. She also said if I would get a Lowes credit card and put on the card I could get an additional 20% off. I said that would be great. While doing the billing it would not give me the additional 20% off. I said then I will just use my **** card. I also purchased the extended 5 year warranty. The sales lady then told me that this was an out of stock item at the moment. She said they could sale me the display model, if I liked. Being in need of a dryer today I agreed to purchase the display model. She explained that it had a one year manufacture warranty. She also mentioned if there were any issues with the display model that **** would repair up to 4 times, after which they would replace the item. She also said that once the one year warranty expired that then the 5 year would cover any issues. I installed the dryer in my home the following morning. At the time of removing the plastic wrapping they covered the dryer with I noticed it had a substantial dent on the lower right corner toward the back. The dent appeared to only be cosmetic. Not an issue for my wife. On Sunday, Oct. 1st we loaded the dryer for use, for the first time. Once we started the dryer it was making a loud bumping noise as it tumbled the clothing. It seemed the thumping noise was in the area that was dented. We stopped the drying process and I contacted the distributer (Lowes) on Tuesday Oct. 3rd. I was put on hold several time and also hung up on once. I was told by an associate in customer service that the store had a 48 hour return policy and that the item could not be returned. They informed me that I would have to call **** I contacted **** and they researched the make and model and informed me that the dryer was a 4 year old dryer and their manufacture warrant had expired. I once again called Lowes and spoke with *** (appliance manager) he informed that the extended warranty would not cover the repairs until the one year anniversary date of the purchase. Basically NO manufacture warrant and not eligible for extended coverage until Sept. 29, ****. My issue is I need a working dryer, which I believed I had purchased. Now I am being told the manufacture is lying and also that the distributer is lying. Lowes will not allow me to return it for a refund for a functioning dryer and the manufacturer will only cover a one time repair. Which mean if I have a problem for the next 11 months I will not be cover by either of them. *** ( appliance manager) said if I would get a Return Authorization Number RA# then they could return the dryer back to the manufacture and refund my purchase, plus the extended warranty cost. I again called **** and explained what the appliance manager (***) told me about a RA#. **** stated that if they did that then Lowes would be double dipping, what ever that *** means. **** explained that this dryer is about 4 years old and it is up to Lowes to compensate the consumer. My only desire and only satisfactory solution to this is I need a working appliance, which I have worked and paid for. I do not require the dryer to be a **** product, although I do have faith in ****, I just need a working dryer. I need a resolution to this issue as soon as possible. Any help is deeply appreciated. My desired outcome is a full refund of the clothes dryer and extended warranty of $627.76.*******,*************************

  Business Response

  Date: 10/11/2023

  10/11/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*************************
  RE: Case #:20713696
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/11/23 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased carpet from ****,s on October 20, 2022, for $3978.24. I was told it would be delivered and installed before Thanksgiving. The carpet was not received or installed in November. The store told me it would be delivered before Christmas. That never happened. Again the store told me the carpet was waiting to be shipped to the store. The carpet was scheduled to be installed on January 3. The installers came to my house and started installing the carpet and realized the carpet was not the right dimensions that were ordered. The installers called Lowes to tell them they did not get the correct carpet. The width was only 12 feet and not 15 feet width. The store told the installers to just piece the carpet together and they would order new carpet. We had no choice but to live with this carpet put together like a puzzle. The carpet was reordered and reinstalled on February 26, 2022. This carpet was still not what we ordered. It was the wrong dimensions and a cheaper grade and density. We started the same thing over again, being told the correct carpet would be ordered. It is now October 10, 2023 a full year since we originally ordered and paid $3978.24 for the carpet. We have been lied to and have not been compensated for our time or patience for allowing Lowes to not refund our money. This has been a nightmare since the day we paid for our purchase. I think Lowes should refund our money and compensate us for all the time and trouble we have gone through. This has been a terrible experience and it is not even over yet.

  Business Response

  Date: 10/12/2023

  10/12/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20716453
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/12/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

  Business Response

  Date: 10/12/2023

  10/12/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20716453
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/12/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My hoa at Plantation Place Condos in ********* hired and payed Lowes to install new siding. The installers quit before the job was completed, and Lowes has not pursued any sort of completion and won't refund the money. Several condo building have exposed plastic and my daughter was almost hit with falling siding a few months ago. This has been going for over 8 months now.

  Business Response

  Date: 10/10/2023

  10/10/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20713622
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/23 correspondence regarding a complaint that has been filed by ****************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ******************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* care have no patience at all. I need a valid invoice, but they said they wont give it.

  Business Response

  Date: 10/10/2023

  10/10/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *****************
  RE: Case #: 20713534
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/2023 correspondence regarding a complaint that has been filed by ******************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ***************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ********************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered " EGO POWER+ Z6 42-in ******************** Riding Lawn Mower" on August 29, 2023, Order # *********, on the Labor Day sale price of $4,499 (Original price was $4,599). Additionally, I used a Lowe's provided 10% discount coupon on the sale price. So, the total price for the product was $4,403.40 including tax, and I paid the balance with Lowe's credit card and a delivery date was scheduled for September 2, 2023. I was very pleased with the price and eagerly waiting for the product. However, unfortunately, Lowe's cancelled the order without any apparent reason and refunded the money later. I was very disappointed that Lowe's actually cancelled the order and did not honor the price although they always had the product in stock when they cancelled my order. I reached to Lowe's customer service and explained the situation to the customer service representative and the representative thought this should have not happened to me and Lowe's never should have cancelled the order without replacing the order with exactly same product. The representative promised me that they will reach out to me to resolve the unfortunate issue, however, I never head back from them since then. Lowe's should not do this to any consumer, and should be held accountable for their unprofessional and dishonest business practice. Desired resolution: The Store should provide me the product on the advertisement price or give me a store credit of the similar amount ($1,449.50) so I can buy a similar product from Lowe's.

  Business Response

  Date: 10/10/2023

  10/10/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: Md Byrul Islam
  RE: Case #: 20712390
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/2023 correspondence regarding a complaint that has been filed by Md Byrul Islam.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with Md Byrul Islam to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract for Lowe's to complete windows and siding was signed in Feb2023. Lowe's had a third party installer come to the home to remove siding in preparation for the delivery of the supplies. The house was exposed with no siding when the contractor realized the siding was ordered in three different colors and windows in incorrect sizes (per contractor), the siding and windows was re-ordered and was "expedited". There was no proper communication between Lowe's and the contractor. Our family was the middle man for communication, making phone calls almost daily to ensure the siding was delivered timely. We waited almost four months for the siding to be delivered, with multiple inaccurate dates given to us throughout. We were still waiting for the windows, per Lowe's ******* store the windows were delivered to the installer and per Lowe's installed services team, they were delivered to the ******* store. These windows are still missing to this day, Lowe's store was never able to tell us who signed the windows out. While we were waiting for the windows, I finally had the contractor come out to the property to see what we had to start some sort of progress on the home, this is September at this point. Per contractor, the second shipment of siding was partially damaged and missing crucial components to start the job and was short 12 boxes. We were told by Lowe's installed services that a store consultant will contact us to see the items on the property to start ordering the correct parts. No one has contacted us to see our property but apparently someone placed an order on Oct 7th for the parts...with an estimate delivery of Nov 20th. Meanwhile, the home has partially installed windows which have leaked water and damaged walls and floors. And interior of home is covered in plastic in hopes of the project to be completed. The home is still exposed without siding. Colder months are coming and with no guarantee this project will be completed in time. Original estimateJuly

  Business Response

  Date: 10/11/2023

  10/11/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*************************
  RE: Case #:20713768
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/11/23 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12/2012 I purchased a Frigidaire refrigerator, model Model # LFTR1835VF5 from Lowes with a warranty that was still valid. Unfortunately, the refrigerator stopped cooling food properly, rendering it unusable. Concerned about food safety, On August 28,2023 I immediately contacted Lowes customer service ************** who stated the refrigerator was still under the manufacturer warranty they cannot help me and referred me to contact Frigidaire's customer service **************. I contacted ********** on 8/28/2023 who sent a technician that could not fix the problem as the parts needed were not available. Over the course of several calls, I spent numerous hours speaking with various service representatives, including their managers. I provided all the necessary details and documentation regarding my purchase and the refrigerator's malfunction. While they keep telling me parts should be available in 7 to 10 business days it has now been ****************************************************************************** resolutions from Frigidaire. I asked ********** for a replacement or authorization code for Lowes to reimbursed me however they stated they have no obligation to do so as the money transaction was between me and Lowes Given the urgency of the situation and my inability to go without refrigerated food for an extended period, I had no choice but to purchase a new refrigerator from another brand. This unexpected expense has placed a significant financial burden on me, and I believe that Lowes should be held accountable for the faulty product they sold me.

  Business Response

  Date: 10/10/2023

  10/10/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *********************
  RE: Case #: 20712377
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/2023 correspondence regarding a complaint that has been filed by **********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a dishwasher purchased a year ago with an extended warranty and lowes keeps saying that cannot locate this warranty.

  Business Response

  Date: 10/10/2023

  10/10/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *********************************
  RE: Case #: 20712192
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/2023 correspondence regarding a complaint that has been filed by **********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **********************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a refrigerator from Lowe's on September 14, 2023. Upon installation the next day, it leaked, causing damage to our wood floors. The water and ice features were non-functional due to a punctured tube during setup. Both Lowe's and ******* technicians couldn't fix the issue.I was asked to return the malfunctioning fridge for a replacement, causing inconvenience for my family and work. Lowe's offered a $250 discount, which didn't cover the damages and inconvenience. The promised delivery for the replacement wasn't executed as planned. ***** from Lowe's tried assisting, but I'm still awaiting a resolution. Currently, my temporary fridge isn't sufficient, risking more food spoilage.Due to this, I've suffered flooring damage, financial losses, spoiled food, and a non-functional fridge. I urge Lowe's to cover the damages, including repair costs and other losses. This experience has negatively impacted my trust in Lowe's.Please reach out promptly to address this.Regards,***********************

  Business Response

  Date: 10/10/2023

  10/10/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20712171
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************