Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  650 Turner St Auburn, ME 04210

• 

  Lowe's Companies, Inc.

  500 Executive Blvd Southington, CT 06489-6011

• 

  Lowe's Region 6 Office

  410 Genie Street Store 1626 Smyrna, TN 37167

• 

  Lowe's Home Centers

  300 Chatham Dr Newport News, VA 23602-4382

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got back from the ************, ** store on 10-08-2023 @ approx. 1:30 PM, and my problem with the customer service employee (I think her name was *******-Her hair was partially blocking her name) was the worst experience that I have ever received from a Lowes employee. I asked her about an online pickup charge that I had gotton for some products. She didn't greet me or say anything. I wasn't sure she heard me so I asked her if she had indeed heard me. She seemed angry, and I asked her what she was angry about. She said that she didn't appreciate someone who showed disrespect to her. She also mentioned some other angry things, and then told another employee to take me. I don't appreciate the treatment, and if this is the best Lowes can offer, I will have to think tweice about going there again.I did not treat her disrespectful.

  Business Response

  Date: 10/10/2023

  10/10/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************
  RE: Case #: 20711320
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/23 correspondence regarding a complaint that has been filed by ********************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ******************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Did not build an actual picket fence, instead they cut a 6ft privacy fence down to 4ft fence. This is against HOA tenants/by-laws (I do have pictures, however, this site only allows a 5MB file/upload. I will provide these if you send me an email address). I told the contractor that this was not acceptable and he stated, " I have other jobs to get to", and continued to build it anyway.2. Left concrete on the grass in, multiple places, which has hardened and killed the grass.3. Left dirt, 3-5 inches high, along the entire/interior fence line - once it rains this will no doubt begin to rot the lower part of the fence.4. The fence that surrounds the fire hydrant on 3 sides is unprofessionally constructed. They incorrectly measured the support/concrete pole (wooden) locations so they had to use unsightly extensions in order to rig the fence.5. Uneven board cuts (rushed) with some wood one-half inch lopsided. Some of the boards have sharp/jagged edges which is a safety issue/concern.6. The entire front driveway is permanently marked by heavy equipment tired tread - starting/stopping abruptly when delivering/removing supplies.7. White marked flags (they are inserted to mark fence line) are permanently jammed beneath the fence because they built directly on top of them - I attempted to remove them to no avail.8. Only capped the 4ft. non-picket fence and never capped the 6ft privacy fence.9. Uneven fence bottom - ******* through the job.

  Business Response

  Date: 10/10/2023

  10/10/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************************
  RE: Case #: 20710969
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/2023 correspondence regarding a complaint that has been filed by ********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original order number : ********* I have ordered doors on lowes website, waited 5 weeks and finally doors were delivered to the store (**************************************************************************************************); I went to the store and paid home delivery service to deliver those doors . Should be delivered same week Friday , the day of expected delivery nothing was delivered; called store several times -and several times after asking for help simply was hanged up. Then went to the store to find out what is going on - manager said that delivery order was created but not assigned to anything ( to no product ) ; ok, thats fine , I asked to assign paid delivery to the doors I have ordered . He said yes , and promised that doors would be delivered on Monday 10/9. Also, he could not provide any proof of delivery scheduled or whatsoever. All I have is CC transaction. Today , 10/7 I received the email with final reminder that doors should be picked up today or would be canceled . I have called to the store to find out if my order would be delivered( moreover , my phone number again is not assigned with any delivery according to automatic system ) after I called the store to find out whats going on I was placed on hold for 30 minutes and disconnected again. This store customer service is a joke , managers are just clowns , nobody knows what to do . Just horrible experience and I feel hopeless.

  Business Response

  Date: 10/10/2023

  10/10/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************
  RE: Case #: 20709290
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/23 correspondence regarding a complaint that has been filed by ********************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ******************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********* Reference Number: ******** Regarding: Item #******* Model #LW108CCFG I tried everything I could to resolve the situation with this company and avoid coming here to BBB, but Lowes really left me no other option, so here we are. On Sept 16, 2023, I placed an order for a shed and recommended materials for the installation. When a reasonable timeframe passed for the delivery of the shed and it still hadn't arrived, I went on the Lowes website and was shocked and confused when it showed it as delivered. But clearly that wasn't the case as I had looked everywhere around my house and found no package containing the shed I had ordered. So then for first of many times, I contacted Lowes and got in touch with an agent about this issue. After explaining the situation, he informed me that it was the carrier ***** that had shipped my order and that he would ensure they would get back to me within at least 3 days.What made this even more confusing for me though is that I when I initially made the order, I was assured that the delivery of the shed would be signature required, but ***** or Lowes clearly didn't follow that requirement. When I brought that up with the agent, he was unable to answer.After more than 3 days had passed without word from *****, I contacted Lowes AGAIN to see if there was any update on the situation, but the next agent I talked to kinda just shrugged his shoulders and advised me to inquire directly with *****. Unsurprisingly, ***** was just as unhelpful and were not forthcoming with any information. Instead they just pointed their finger back to Lowes and advised me to try speaking with them again - So now Lowes and ***** are just passing me back and forth in an endless circle with no resolution in sight.After going back to Lowes for the last time and explaining this terrible experience to the next agent, I was advised to wait 24 hours before someone senior from Lowes would get in touch.And unsurprisingly again, that didn't happen.

  Business Response

  Date: 10/10/2023

  10/10/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************
  RE: Case #: 20709060
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/2023 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store details:****************** Lowe's **************************************************************** Store #**** Store Manager: *********************** ************ This Lowe's store knowingly sold me a gas cooktop that wouldn't fit in my kitchen island cutout. Lowe's sales and installation representatives handled this purchase end to end - from evaluating the fit before purchase (and receiving that assessment report), to ordering the gas cooktop, and then finally arranging for its installation.When it was clear that the appliance would not fit they refused to put back my cooktop and left the new one unsafely and poorly installed with a gaping hole at one end.Multiple weeks were spent while they gave my wife and me the runaround, repeatedly sending us to different departments to essentially plead our case. After multiple trips to the store, they came up with options that would either mean more money out of my pocket or be left with an unsightly hole in the kitchen island where the old cooktop was once installed.I am looking for the store to replace the non-fitting cooktop with one that fits. This should be without me having me pay the difference because my buying decision was based on a certain price point and they had me pay for a pre-purchase assessment to ensure they ordered a cooktop that would fit.

  Business Response

  Date: 10/10/2023

  10/10/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************
  RE: Case #: 20708825
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/2023 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ******* electric stove from the above mentioned Lowes in Feb 2023. My dog some how was able to turn on one of the burners to high while I wasnt home causing a significant fire hazard. In addition three of the k**** have broken off. I went to the store to receive assistance with these problems and had a conversation with **** who stated he is the store manager, who informed me that this was not Lowes problem and he would not assist me or rectify this problem, thst I must deal with *******. These problems are well known to Lowes and ******* regarding these issues and present a significant safety issue. I called *******, the number that Lowes provided to me, I spoke to someone whose English was difficult to understand, I was on the phone with him for 30 minutes, although he was polite, I have now been referred to a second number.

  Business Response

  Date: 10/10/2023

  10/10/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *****************************
  RE: Case #: 20708442
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/2023 correspondence regarding a complaint that has been filed by ******************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ***************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8//29/23 Ordered fridge w assc. in store w delivery date between 9/12-9/14.9/13 Received delivery call for 9/14, 12-4pm 9/14 Received call from warehouse canceling delivery, shipment had not arrived despite showing in warehouse. No new delivery date given.9/21 Went to Lowes, ******* said delivery set for 9/28 9/28 Delivery of fridge, noticed @ setup fridge larger than expected. Delivery said likely due to water line not set into wall. Told to call warehouse. Husband measured, found the fridge was not counter depth nor Bespoke fridge we ordered. Opened doors to adjust shelves, glass shattered with injury to my left foot. Called customer care (Glass shattered when on phone with CS, was asked if ok, stated I had been injured). Was told CS couldn't help, call warehouse Called warehouse, asked for correct fridge. Was told to schedule pickup first and full refund would be given and to call CS again, asking them to reorder and ship correct fridge.9/30 spoke w CS, they offered a $15 dollar mailed gift card or 5% off next fridge, I declined both bc I had bought on sale and price match. Correct fridge was on sale for $2500, cs & in store asst ******* (******) said best offers $50 disc, told to pay re-order, pay full difference, no resolution. 10/6 CS said open case # would be given to store ******* w contact in ***** hours. No call came.10/6 Received call from Lowes stating no refund would be given (They took fridge) bc 30 days had passed since purchase, regardless I had only just received fridge. Was given number to call to dispute.10/7 Received refund for fridge/hose, no refund for purchased warranty.Visited store several times, purchased dorm fridge from them for family of 6 until order arrived, suffered foot injury from shattered shelf (shelf doesn't adjust as it should), high food waste, spent numerous hours with their *************** Lowes has horrendous CS follow through from store *******, asst *******s and customer care.

  Business Response

  Date: 10/10/2023

  10/10/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20710136
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/2023 correspondence regarding a complaint that has been filed by ***************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a refrigerator. Upon delivery was told it was broken. I needed to call lowes and get a new one. It was delivered Sept 25th. I was told a new one would be delivered Sept 27th. They brought a new one on the truck but didn't bring it inside because they said they could fix the original.It's not fixed, food inside is sweating leaving water on the shelves. It's not getting cold enough. After speaking to several people at the local and corporate level I was told I am out of the 48 hour warranty time frame, which doesn't make sense since I called them the same day it was delivered. They're willing to send a whirlpool repair person out but have no openings until October 25th..I paid $849. I am disabled and unable to go to the store every day for cold food. Please help me.Order # ********* My phone number ************.Thank you for any help

  Business Response

  Date: 10/10/2023

  10/10/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20708326
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/23 correspondence regarding a complaint that has been filed by ************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my friend went to Lowes to purchase items needed to finish my attic in my new house. Upon finding all items we proceeded to go to check out. I picked up the scanner and the associate **** SNATCHED the scanner out of my hand and started scanning my items herself. Did not ask, did not even say here let me do this for you. It was unprofessional, rude, and disrespectful. She couldnt find the tag on something and proceeded to put the scanner down. So I picked it up and finished scanning my items. I was going to purchase 10 medium sz heavy duty totes that were on a pallet in the middle of the store on clearance for $3.98. When looking at my items I noticed they had rung up for $13.98 so I proceeded to tell **** that. She needed to see where they were so my friend took her over there and showed her we in fact were not lying and upon returning said that they had been mis-tagged. That is not my fault it wasnt tagged correctly and I told **** that so she said she needed to get her manager to come do it because she couldnt. So her manager ***** comes over and I explain the situation and he as well needs to go see it. So **** takes him to go see it well he then returns and states he will not be honoring that price because the correct price was on display. Might I add that there were 2 different totes on that pallet and the $13.98 ones were the other set of totes and the only tags above the ones I was trying to purchase stated $3.98. They should have honored that price. Respect and professionalism go a long way with customer service and ********************** failed miserably

  Business Response

  Date: 10/10/2023

  10/10/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20708235
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/23 correspondence regarding a complaint that has been filed by ************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about June 14, 2023 ******************* and Lowe's signed contract agreement to build a shed in his backyard. On July 21, 2023 it was schedule for Backyard Products (the Installer) to build the shed which did not happen on that date. Also it was schedule once again for August 17, 2023 that was cancel by the Installer due to the City of Warrensville Heights **** ******************* denied their Building Permit Application because they failed to submit specification requirements of ********************************** Pad. Due to the Installer failure to submit the concrete pad and specification with the Building Permit Application dated on July 31, 2023 Lowe's terminated ****************** Signed Contract Agreement without any notice.

  Business Response

  Date: 10/10/2023

  10/10/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************
  RE: Case #: 20706690
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/10/23 correspondence regarding a complaint that has been filed by ********************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ******************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************