Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lowe's Home Centers, LLC has 1430 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

• 

  Lowe's Home Centers, LLC

  1000 Gallery Blvd Scarbrough, ME 04074

• 

  Lowe's Companies, Incorporated

  630 Cowpath Rd Upper Gwynedd, PA 19446-1585

• 

  Lowe's Region 6 Office

  360 East Main Street Hendersonville, TN 37075

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a door from the company and it arrived without the mortised openings for the hinges and the wrong dimensions vs. what was originally ordered.I worked with someone by the name of ***** and then ***** to reorder the door using their contractors to ensure the proper size was ordered.This order was supposed to take about 6 weeks. The order was delayed multiple times for some unknown reasons. I was told that due to the delay, I would receive compensation when the door arrived. I was also told that due to the delay of getting the replacement door, I would be able to return the original door for full credit after the normal 90 return period because of these delays. I was assured of this on multiple occasions by both ***** and ***** and their manager at the time who apparently is no longer at the store.At the time of the measurement, I made sure this included getting the door installed and was assured it would.The door apparently has now arrived at the store, 4 months later than promised. I have spoken with the new manager who has absolutely no knowledge of this order issue. He has stated that there is no documentation regarding the install nor the promise that it would be ok to return the original door for full credit.He is now telling me I need to pay for the install and offered to do so at 1/2 off the normal price. Due to my inconvenience, I am requesting Lowes pay for the entire installation and return of the original door to the store for full credit.

  Business Response

  Date: 10/30/2023

  Date: 10/30/2023
  
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: ***************************
  RE: Case #: 20788049
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 8/28/23 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased cabinets from Lowes Store in *********, **. on July 11, 2023. We paid ********* for cabinets in full per policy. As of this date, 10/26/23, we are still waiting for our cabinets to be finished. There were cabinets broken upon delivery, and had to be reordered. That was over 6weeks ago. We just received the replacement and there was a 3 inch measuring mistake also, so Lowes had to reorder 2 new cabinets. These cabinets were supposed to be delivered on the 20th, they pushed it to the 25th, they were supposed to be delivered today, my husband got a message saying delivery changed to November 2. Now its pushed to November 17th. My husband went into the store today 10/26 and the cabinets are not at the store. Lowes contacted ******************** to see what is going on and ********** said the cabinets had to be reordered as the delivery drivers lost the cabinets. They did all of this reordering without contacting Lowes or us. I am in tears, I will not be able to host a holiday, as I wont have kitchen This is ridiculous and unacceptable! This has been going on since my old cabinets were removed 1st week of September and Im still waiting on cabinets to be installed and for a completion of my kitchen.Per the contract, work was to commence upon availability of a contractor and the cabinets sat in my living room for 2-3 weeks. Per the contract, estimated completion date is September 11, 2023.I am beyond disappointed, and distressed and feel there is nowhere to turn. Please help. You are all we have left before a legal battle with Lowes, and possibly KraftsMaid Cabinets. We need to be a priority for KraftsMaid Cabinets and Lowes.I have pictures, my husband has all the messages, and here we sit until they can get things together. I wouldnt recommend my worst enemy to Lowes or KraftsMaid Cabinets.Thank you for hearing me out and please direct me as to what I need to do next to get this rectified.Thank you so much,*********************************

  Business Response

  Date: 10/30/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/30/2023 correspondence regarding a complaint that has been filed by **********************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  **********************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Lowes on 9-7-23, it is now 10-25-23, and still no refund or resolution to my problem. So when you order online and get it delivered the items do NOT come from Lowes, they come from a Lowes warehouse. The warehouse delivery drivers were hired by a third party, and they arrived with some items, and brought in the stove and one microwave, as I opened the door for them, one of the delivery drivers made sexual remarks, and also went to the restroom (later I found drug residue) I immediately asked them to leave, and contacted my local Lowes store to report it. I cancelled all other items and only have the stove and one microwave. I am owed a total of ******** and have not received anything from Lowes. I have been told there is no way to reach Lowes corporate, and I find that to be deplorable since technically I was sexually harassed, and now robbed by the store since I cancelled all other items! No one will help me, and I keep being told that it is my banks job. It is not! I live in a small town, and my bank has made it clear they cant cover it, and Lowes should handle it, so no one is helping me after everything that happened to me! As a single parent, or just because it is right, Lowes should refund the money I am owed because I cancelled the entire order. So here I am still owed well over ***** and it is shameful of Lowes not to deal with these issues quickly. I have shopped with Lowes often but always went into the store. After this, I will not be shopping at Lowes again. Im just simply waiting for them to do the right thing and give me a refund! It is not my fault that the delivery driver became sexual with me and I did not feel comfortable, If I cancelled the order, I should get a refund, and honestly it shouldnt come to me writing this to the BBB to get it accomplished!!

  Business Response

  Date: 10/30/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/30/2023 correspondence regarding a complaint that has been filed by ********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27,2023 I purchased a Graco paint sprayer from Lowes in ********** **. I purchased an extended warranty for the sprayer (I have the receipt, warranty receipt and box). On October 23rd the sprayer stopped working. I contacted Lowes warranty line that day and they offered no assistance. I contacted the store I purchased the sprayer at and management was of no assistance. I contacted the manufacturer. They informed me that the product I bought at Lowes shows in their system as not sold to Lowes so they will not honor the warranty. I have contacted *** at corporate who is giving me the run around. I am coming up on almost a week of dealing with this broken product that nobody is willing to honor the warranties ( one that I paid additional money for) and now has brought my project to a halt.

  Business Response

  Date: 10/30/2023

  Date: 10/30/2023
  
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: *************************
  RE: Case #: 20786699
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 8/28/23 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  **********
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/24/23 I purchased craftsman lawnmower online. Item arrived defective, and doesn't work. I have tried multiple times to return in store, and have been denied multiple times.

  Business Response

  Date: 10/30/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/30/2023 correspondence regarding a complaint that has been filed by ********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and financed a refrigerator from/through Lowe's in January of 2022 that was never delivered. Originally, Lowe's claimed that this product was on back-order and could be a few months before it was shipped to my residence. After 18 months, the fridge has still not been delivered. On numerous occasions, Lowe's called and stated that the fridge was on a truck and would be delivered that day, only to call back later saying they made a mistake and my item could not be found. Twice, a delivery truck arrived at my house to deliver the fridge only to discover it wasn't even on the truck. After 18 months of this, I called for a refund - Lowe's did refund the original cost of the item, but never provided a refund on the interest I paid over the 18 month period, which they never even mentioned. I have called to request the interest I paid on the fridge I never received be refunded, and each time they've said my request was completed but I still have not received a refund from them. The original cost of the fridge was ~$2,100 and I believe that I wound up paying ~$800 in interest. I'm on the phone with them again, trying to rectify this issue, but their customer service **** has been transferring my call all morning. I can only imagine how much money Lowe's has made by scamming people who have financed through them and are not being reimbursed for the interest they've paid on items they never received, or on orders that were never completed. I cannot stress how inconvenient Lowe's has made it to even contact them, let alone get a resolution. PLEASE HELP - I am desperate for them to reimburse me the money I'm owed, money I paid in interest for a fridge that I never received. Please contact me if you need any additional information.

  Business Response

  Date: 10/30/2023

  Date: 10/30/2023
  
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: *****************************
  RE: Case #: 20785013
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 8/28/23 correspondence regarding a complaint that has been filed by ******************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ***************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought Frigidaire refrigerator on October 1, 2023 and was delivered October 2, 2023. Let refrigerator set 48 hours as instructed. Plugged in October 4, 2023. Refrigerator quit working on October 12, 2023. Called Frigidaire and was told to call Lowe's in **********, **, where it was purchased. Was told they have a 48 hour return policy on large appliances and they couldn't help. Seems kind of strange since we couldn't even try it for over 72 per their instructions. We called Frigidaire again and was given name of their certified technician and was told they didn't work on Frigidaire refrigerators. Called again and was given name of the other certified technician. He came and told us compressor was bad but he couldn't repair it. Lowes says it can't be returned unless ********** gives us a return authorization number. We've called Frigidaire well over 25 times and have been told they can't give us return authorization number until another technician verifies it can't be repaired. ********** says they will contact me with another technician within 48 hours. I've been told this ***** times with no response. We've been told the complaint has been "escalated" whatever that means but doesn't seem to help. Called Lowe's several times asking for assistance but they say there's nothing they can do. I understand Lowe's didn't manufacture this unit but you would think they would want to help since we did buy it from them. It's now to the point of filing complaint with BBB, filing a dispute with ***** and contacting the Attorney General in ******** to file a fraud complaint.

  Business Response

  Date: 10/30/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/30/2023 correspondence regarding a complaint that has been filed by ********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this Quickstep (toasted chestnut flooring) product from Lowes. It claimed to be spill repel. Turns out it's false advertised with the words "spill repel" and a picture of wet boots and water all over the flooring. Mine has been soaking up the water, notice in pictures there is no space that water is seeping through its being absorbed right through the vinyl. I can place a drop of water and watch it just disappear into the board through the vinyl and after enough drops it begins to bubble.I called Lowes to figure out what to do, customer support couldn't help. 1st the automated answer says I need to contact the manufacturer of product. The support rep gave the same info. I contacted quickstep (Lowes address, but quicksteps info). They told me they can't do anything and I need to file a complaint at Lowes. I went into the store talked with the front desk, they have never had to do this "Lowes is required to file the complaint with quickstep" Quicksteps response to my problem. I went to the contractors desk, they informed me to contact the manufacturer directly. So now I'm stuck because the company I bought it from won't return it because it's used (boards cut because its been floored) and telling me to contact the manufacturer, the manufacturer who made it gave the I'm sorry contact Lowes. I need this resolved and not ran around as they point fingers at each other and leave me with the problem.

  Business Response

  Date: 10/30/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/30/2023 correspondence regarding a complaint that has been filed by ********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom-made garden window from Lowes in February 2023. After it was installed I was informed the window would not open because it was ordered incorrectly and the * channel around the outside of the window is blocking it from opening, I have been trying to get a resolution from Lowes for 3 months. I have reached out to the sales person I worked with when placing the order as well as management at the store but have received no response from anyone other than their Installation Support Team which are not able to provide a resolution. I have requested a new window or compensation on the price due to the window being defective.

  Business Response

  Date: 10/27/2023

  10/27/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: *********************
  RE: Case #:20784792
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/27/23 correspondence regarding a complaint that has been filed by **********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ********************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/ 20/2023 I purchased a stove, cord and a dishwasher. I had someone pick up the dishwasher. They had him wait for an hour because they could not find it. I asked to have the stove delivered on 10/25/2023. They came well after the delivery time. When they came there was not a cord for the stove that I paid for. The next day ****** from the store called me to say they would be bringing the cord out sometime today but he could not give me a time. Ten or ********************************************* to say they are at the house. This is the second time they did not give me a 30 minute heads up that they were delivering my merchandise. I called lowes to speak to the delivery supervisor and she refuses to call me. I have left messages in the past for her to call me about delivery issues and she has never called. I feel that some of the money that I have paid should be refunded to me due to the inconvenience. To them it does not matter. The driver did not want to wait 20 min for me to get to the house when I had to wait 2 hours after the delivery window for him the day before. I will not shop at Lowes anymore. A couple of weeks before they delivered damaged merchandise to a property and did not wait for us to come and inspecte and did not call 30 mins before. They left the merchandise with people working in the house. Then when they deliver the new refrigerator, tell my daughter they knew it was damaged when they delivered it. Now who does that. I can take my business to Park supply or to *********** They can look up the other receipts

  Business Response

  Date: 10/27/2023

  10/27/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: ***************************
  RE: Case #:20784716
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/27/23 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************