Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

• 

  Lowe's Home Centers, LLC

  1000 Gallery Blvd Scarbrough, ME 04074

• 

  Lowe's Companies, Inc.

  500 Executive Blvd Southington, CT 06489-6011

• 

  Lowe's Companies, Incorporated

  630 Cowpath Rd Upper Gwynedd, PA 19446-1585

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE refrigerator from Lowes. It was delivered 4/21/22. It stopped working on 6/19/22. GE could not provide a service technician until 6/24/22. The tech determined that the compressor was blown, it was improperly charged at assembly. On July 8 the tech returned only to discover that a suction line had been flattened/crimped. Again poor assembly. The technician was unable to source the part. In addition this crimped suction line needs to be soldered/brazed. The Isobutane used as refrigerant is flammable. This is not safe for the technician and I do not feel safe having this done in my home. In addition having found two problems with the refrigerator, what else can be wrong ? We are two senior citizens who have been living with a dorm fridge for almost a month now. I have been dealing unsuccessfully with *************************** Via email and customer service phone calls, we just want and need a working refrigerator. The refrigerator along with a service plan cost $2183.39. It was purchased by ********************************* on 4/4/22 to his Lowes credit card. GE Model#GNE25JYKEFFS Serial #********. Our GE service confirmation number was# *********. I have also contacted the ***********. Attorney **************** just looking for some direction. Thank you for your assistance. *****************

  Business Response

  Date: 07/19/2022

  07/19/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  ***************************************************************************** 28105
  
  Name: *************************
  RE: Case #: 17575078
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/19/2022 correspondence regarding a complaint that has been filed by *************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************
  

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for months to get someone from Lowes to come out and look at the gate they installed. There is a piece of dog eared fencing that is completely split and needs replaced so I can stain/finish the gate. I've have placed call after call to the store and been told repeatedly that tickets have been opened and someone will call. No one calls. I have gone into the store and managers/the people I've been speaking with on the phone are never available. This is 1 gate that needs looked at.

  Business Response

  Date: 07/19/2022

  07/19/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  ***************************************************************************** 28105
  
  Name: *************************
  RE: Case #: 17575030
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/19/2022 correspondence regarding a complaint that has been filed by *************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  Austin F.
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2021, I purchased a dishwasher online from Lowe's, located at ************************************************************************. A couple of weeks later on May 13, 2021, I purchased the Lowe's Protection Plan to cover any future repair for that dishwasher since the Manufacturer's Warranty is only for a year and the Lowe's Protection Plan is good for three Years. Supposedly, my plan is active until May 13, ****. On July 6th of this year, 2022, I made my first call to customer service requesting a repair to my dishwasher due to leaks that can be dangerous, most likely caused by a break or a technical issue in the door. Since that date, I have made over 20 calls to customer service and no one was helpful, stating that there is an issue with my protection plan and I can't use it. I talked to multiple agents and some of them said the opposite and that the plan is active and I should be able to use it to repair my dishwasher. Whereas other agents continue to say it is not. This is completely unprofessional as they are not being consistent. When I bought the protection plan, the purpose was to use it for future repair or replacement, not for them to take the money and not fulfill their promise to fix and repair any issue that comes up with my appliance. I filed a complaint on their website via the feedback section and no one has gotten back to me since. Today, 7/15/2022, I went to the store in-person and spoke with a couple of customer service staff and they claimed that they have nothing to do with it and I should call the number that I already called over 20 times and gotten nowhere with them. This is completely unacceptable and therefore, I demand a refund or a replacement for my dishwasher.

  Business Response

  Date: 07/19/2022

  07/19/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  ***************************************************************************** 28105
  
  Name: ***********************
  RE: Case #: 17575010
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/19/2022 correspondence regarding a complaint that has been filed by ***********************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for there credit card which allows 20percent off first percent. My credit score is 820 with no outstanding bills with No mortgage and over 100k income. They denied it even though the same bank is trying to get me to get a card directly with them. Dishonest advertizing

  Business Response

  Date: 07/19/2022

  07/19/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  ***************************************************************************** 28105
  
  Name: ***********************************
  RE: Case #: 17574829
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/19/2022 correspondence regarding a complaint that has been filed by ***********************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  **************************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* Bespoke refrigerator on 5/21/22 from Lowes as result of a July4th sale and rebate special to receive the refrigerator door panels at no additional cost. I opened a Lowes credit card for this purchase to receive additional marketed savings. Ten days later Lowes cancelled my order claiming the counter depth could not be provided because the manufacturer, *******, was "out of parts". I immediately called ******* and visited ********** and did not receive the same message. They could both get me the refrigerator in 1-2 days (WITH PANELS). I returned to Lowe's on 6/3/22 and ordered the refrigerator again (Transaction ********) through another store clerk and was told I would receive a call from Lowes in 2-3 weeks on the receipt of the door panels from the rebate. When that didn't happen I called and was escalated to a Tier 2 team. I still have not received the panels and when I called today, 7/15/22, I was told their is no ETA of when I will receive them. It appears I have purchased a refrigerator from Lowes under a false rebate. Lowes has sold me a partially assembled appliance with no ETA of when I will receive the parts, while ********** and ******* continue to ship out panels within a 1-2 day window.

  Business Response

  Date: 07/19/2022

  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/19/2022 correspondence regarding a complaint that has been filed by ****************************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with **************************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get this resolved starting 3/12/2020. I purchased appliances from Lowes when I bought my new home in 2018. With all the appliances that I bought Stove, dishwasher, microwave, ************** I got the extended protection plan on top of the purchase price. I started having problems with the dishwasher and microwave starting on 3/12/19, 3/27/19, 3/30/20, 4/6/20, 11/6/21 (Microwave) 3/21/19, 3/28/19, 4/19/19, 11/6/2021 (Dishwasher). I have been working with these people you see for sometime. According to the protection plan after 3-4 times it should have been replaced. Well of course they gave me a hard time and sent a repair person each time. I today had enough and called my own repair person, so this time I was not told it was jus a hose that was loose. He stated the drum was cracked and leaking water under my dishwasher and he stated it was more money to fix, it would be better to just buy a new microwave and dishwasher. I then when in to Lowes and they pointed their finger in the direction of the warranty company and I called the warranty company again and of course the consumer gets their is nothing I can do. That is what I am dealing with, I requested to speak to a supervisor and she stated she was transferring me and hung up. Nobody has called me back. I have been dealing with this all day on my day off. I don't understand why they just don't honor what I paid for, that why people just don't pay extra for warranties because big box stores like these rip off the little guy who uses every ***** to take care of their family and now this comes along. I am so tired of just going ahead and taking it. I WANT NEW APPLIANCES AND THAT IS THE ONLY THING I WANT. I PAID FOR THE WARRANTY FOR THIS SITUATION AND THEY NEVER HONORED IT, OTHER THAN SENDING SOMEONE TO PUT A BANDAID ON WHAT THEY KNOW THEY SHOULD HAVE LONG REPLACED BEFORE IT EVEN GOT THIS FAR. I GUESS SINCE I AM JUST ONE OF FEW THEY CAN JUST TAKE MONEY AND NOT FULFILL THEIR END!!!!

  Business Response

  Date: 07/19/2022

  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/19/2022 correspondence regarding a complaint that has been filed by *************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ******************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE refrigerator from Lowes in ********* ************** on ***********************, on April 10, 2022. The first refrigerator they brought ** had a broken door. After loading all my food I had to wait another day or two for them to bring me a second refrigerator. I Had to wait another 24 hours for the refrigerator to cool down not being able to save some food AGAIN. Now this second refrigerator which is ONLY three month old had the compressor go out. I have been without a refrigerator for one week, it took several calls even get someone out here, I purchased an extended warranty, and now I have to wait who knows how long for a compressor to come in. I have young children in my house and I need my refrigerator. I want this refrigerator replaced and they are not willing to help us out. We should not have to replace food again because of faulty equipment in this brand new expensive refrigerator. Hundreds of dollars of food hs already been thrown out. We cannot function without a refrigerator!! This simply is not acceptable!

  Business Response

  Date: 07/19/2022

  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/19/2022 correspondence regarding a complaint that has been filed by *******************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ******************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ******************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought a screen door from Lowes it cost me over $200.00 and the door is coming apart between the storm window and the door. This is unacceptable for the money for the door. This should not have happened with any storm door . Especially for the price.

  Business Response

  Date: 07/20/2022

  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/20/2022 correspondence regarding a complaint that has been filed by *****************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ***************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gas stove on 28, 2022, stove delivered to my home on July 11, 2022 was an electric stove. I called the local Lowes to let the store manager (*****) Know the wrong strove was delieveried & I was told the elctric stove would be picked up & the gas stove deleivered on Thursday, July 14. On July 14th, the electric stove was not picked & gas stove not delivereid, I called again on Friday, July 15th spoke with another manager (******) about the **************** I was told the pick-up & the delivery of the stoves will be Sunday, July 17, 2022. So far no one has called & the electric stove continue to sit on my front ********** continue to wait for the gas stove I ordered & paid for to be deleiveried. As of today, Sunday July 17, 2022 I have not recieved the gas stove I paid for & the electric stove are still at my home.

  Business Response

  Date: 07/20/2022

  7/20/22022
  
  Better Business Bureau of Southern Piedmont and Western **************
  9719 *****************, Suite 300
  ********, ** 28105
  
  Name: *************************
  RE: Case #: 17579806
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 7/20/2022 correspondence regarding a complaint that has been filed by *************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I bought a washer and dryer from Lowes in *********** *********. We paid for the installation and everything. They came to install the units and such. Everything was fine. They made all electrical and water connections. Then turned it all on and ran it. The delivery people that lowes had come out, either forgot to the install the gasket in the hoses or they tighten the connnection down so much it made the gasket useless to stop leaks. So the water leaked out from my wall for about 10 days. It leaked all over the wall. Completely soaking the drywall that had to be torn out. Once the drywall was off the wall, we revealed there was mold all over the drywall behind and the studs for the wall. The insulation; drywall; and studs were soaked. The wall could not hold the water anymore causing it all to leak on the floor. Which then leaked to the sub floor and soaked it. Then the joist of the floor were soaked. Also the main resting beam of the house that sits on the actual foundation of the house was soaked. Also the kitchen on the other side of the laundry room come to find out had water leaking under the flooring and on the sub floor. So inside my cabinet underneath them is water damage. And the sun flooring in the kitchen is soaked. And all showing sides of mold growth. Right now I am out Time; material; my own out of pocket expenses to make this repair because lowes doesnt want to take the blame for the incident. We keep getting pushed from lowes to a third party for claims called xbt (the delivery contractor). Then being sent to their 3rd party for claims called retail direct. Then when I call to ask about the claim the number from isnt even the right information. On top of dealing with this, health concerns have been a big concern as I cant remove or repair this until they come out to confirm the damage. It has been 7 days of calling daily without answers and no way of knowing when someone will come.

  Business Response

  Date: 07/19/2022

  07/19/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  ***************************************************************************** 28105
  
  Name: *********************
  RE: Case #: 17574986
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/19/2022 correspondence regarding a complaint that has been filed by *********************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************