Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lowe's Home Centers, LLC has 1430 locations, listed below.

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  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

• 

  Lowe's Home Centers, LLC

  1000 Gallery Blvd Scarbrough, ME 04074

• 

  Lowe's Companies, Inc.

  500 Executive Blvd Southington, CT 06489-6011

• 

  Lowe's Companies, Incorporated

  630 Cowpath Rd Upper Gwynedd, PA 19446-1585

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I tried to get a resolution to a damaged KitchenAid refrigerator that Lowe's tried to deliver twice to my home. Currently the fridge is sitting in my garage and the delivery guys refuse to take back the fridge. This fridge was purchased 8 months ago while it was on back order but was scheduled to be delivered once my home was completed. The price of the fridge is $3099.The first delivery attempt on July 14th, the delivery guys showed me that the fridge was damaged and that they will report the damage and request a replacement for me. Lowe's customer care offered a 10 percent discount to accept the fridge and they will deliver the fridge to my kitchen. I accepted an offer of $500 off the cost of the fridge and they complete the delivery of the fridge to my kitchen. A second delivery date was set for July 17th. On July 17th the delivery guys came to my home to move the fridge from my garage to deliver to my kitchen. However, the delivery guys stated that they must remove the doors on the fridge to complete the delivery, but they are unable to do so because the screws on the doors are stripped and they are unable to remove the doors to complete the delivery. I called Lowe's customer care to determine what is next course of action. I was informed that the model fridge was out of stock by the vendor and will not be available until August 31st. Lowe's customer care stated the best course of action is to back to the store where I made the purchase and locate a comparable KitchenAid fridge to be exchanged. The comparable fridge that has the same or similar specs cost is $4049. After reciting all the details that has transpired to the assistant store manager, stated to me that I would have to pay a $1000 difference in order to complete the exchange. How can a company penalize a customer for a damaged fridge they attempted to deliver to me twice. As a loyal customer I feel disrespected & overlooked. The customer service at this ********************** location is subpar at best.

  Business Response

  Date: 07/19/2022

  07/19/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  ***************************************************************************** 28105
  
  Name: ***************************
  RE: Case #: 17580571
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/19/2022 correspondence regarding a complaint that has been filed by ***************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our side-by-side fridge was delivered 4-6-2018; we purchased a 5 year protection plan. Jan. 2022, I called to get it fixed, not cooling, ice maker not working, & LOUD motor "humming". ******* ********* repair came 2-10-2022; stopped the "hum", said need to order parts. Continued monthly to call ******* repair; he came 5-5-2022, still no parts & set it higher to see if it will cool. My ******** have ALREADY called "Lowe's Protection" 18 times (4 times just this month), because it is DYING!!!! EVERY time we call, they say we have NEVER called before; even talking to 3 Supervisors. ******* repairman has been in the hospital 3 times since March (high blood pressure, ************ heart problems, so he is "out" on medical). The fridge is barely cooling on #7 (neither side; go higher & it flashes HOT, & we keep 20# of ice in the freezer part to keep the fridge part cold), motor "humming" again, ice maker (inside & on door) still NOT working, water continues to drain on the floor (left front & right side; we change towels out every day that collects the ******* ***** it is "throwing" the breaker in our electric breaker box (we keep a fire extinguisher on the table). The last 4 times we called, we said it needs to be condemed (even ******* said this), but we were told to pay for another repair company & send them the report.. We actually called a few places, but they will not "touch" it, due to ******* already working on it 2 times. PLEASE HELP US get a refund, so we can go to ***** or ********** to buy a fridge that will work! Thank you!

  Business Response

  Date: 07/20/2022

  7/20/22022
  
  Better Business Bureau of Southern Piedmont and Western **************
  9719 *****************, Suite 300
  ********, ** 28105
  
  Name: Ronald *******
  RE: Case #: 17579517
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 7/20/2022 correspondence regarding a complaint that has been filed by Ronald *******.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with Ronald ******* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kitchen cabinets were ordered in April through Lowe's, designer who works for Lowe's suggested a contractor that he deals with regularly. Call was made to contractor one week before cabinets arrival and contractor advised to call when cabinets arrived so he could assess for damage. When cabinets arrived on 6/7/22 attempts were made to reach out and there was no response for 3 weeks. When contact was finally made contractor advised that he was on another job and wouldn't be over for another week. He states that he has COVID but never responded to any phone calls for 3 weeks. Contractor left after being at the house for 20mins and said he would be back the next day on 6/29/22 with help. When contractor started to install cabinets he found that measurements were incorrect. Lowe's was contacted and notified about the mistakes made and was aware of cabinets needing to be reordered. Contractor stated he does not work for Lowe's but has dealings with Lowe's. After talking back and forth with the designer who works for Lowe's he stated "I am sick of you" and was very rude. Contractor attempted to collect money on 7/15/22 for demo when 1/3 of kitchen was done by son in law and quote from contractor all of the sudden was higher than quoted previously. I stated that I would not be paying until the project was completed. Contractor said he would not continue working on project because there was no payment made. There was no agreement to make any payment ahead of time.

  Business Response

  Date: 07/19/2022

  07/19/2022
  
  Better Business Bureau of Southern Piedmont and Western **************
  ***************************************************************************** 28105
  
  Name: *****************************
  RE: Case #: 17577909
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 07/19/2022 correspondence regarding a complaint that has been filed by *****************************.
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ***************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************