Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  650 Turner St Auburn, ME 04210

• 

  Lowe's Companies, Inc.

  500 Executive Blvd Southington, CT 06489-6011

• 

  Lowe's Companies, Incorporated

  1204 Blakeslee Boulevard Dr E Weissport, PA 18235-8756

• 

  Lowe's Companies, Incorporated

  630 Cowpath Rd Upper Gwynedd, PA 19446-1585

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer online. I was charged for delivery, installation, and removal of old unit. The b******* came and were rude to my wife and condescending. Unaware she spoke Spanish, the two idiots were making comments how it is not their job to clean behind my units. Their job is to connect and go. They refused to give their names. I have the number for the delivery team, but they are not responding when I ask for their names. They first claimed they could not turn the water off. then they did and removed the pipe a there was water coming from the spicket, not the pipe and this b****** said my pipes were corroded and leaking. I have images and there is no water damage. The wear of the pipes are normal. They face timed their dispatcher and told them my wife had cups there to stop a heavy leak beforehand. That is a f****** lie if I ever heard one. It was from the mouth of the spicket. They left the old unit after I was charged and left the new unit in the driveway and then demanded it be placed somewhere. One guy called my wife a liar when she told me he said he was not going to connect it. I want this matter fixed. I will file a small claims suit if necessary if this is not rectified and this a****** of a company does not fix the leak. The leak happened after the b****** stripped the valve and claim it was already leaking. I have no moisture on my walls at all. They did a half-ass job and trying to blame me the homeowner. I demand a phone call asap or there will be h*** to pay. This company sent guys who after using their language to manipulate my wife and she announced she speaks Spanish, they tried to order me to speak Spanish over the phone. I have images and had a plumber come and turn the nozzles on and off. There is no issue. The customer service rep call me saying the pipes look corroded but she can send a link to a form for Lowe's to pay the plumbing. Why would they want to pay the plumbing if my pipes were leaking. These idiots have no customer service and try to demean women. I will not have it. Call me ASAP!

  Business Response

  Date: 10/27/2023

  10/27/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20783554
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/27/2023 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *July 10, 2023 *$5234.58 *Lowes was to supply a new front door including installation. *The door is warped and will not seal. The installer showed it to me after he installed it.*Lowes has been working on the problem for 4 months. We have talked with the store manager 7 times, asst. **** 9 times. We have talked to Lowes ******* Services over 10 times. We have 6 typed pages of all our ************************ all to no avail. They have gone between just replacing the door to replacing the whole job. We have furnished the manufacture everything they have requested. The manufacture has acknowledged the problem. Lowes has also acknowledged the problem. We have even had a scorpion in the house first time in 30 years. Every time we have a meeting they say they will call but never do. We requested a refund and were given two options. Keep the door we have now and get a refund of 50% and they will get a new door only or we get a full refund and we order a new door. This offer was conveyed to us after the store manager sent us to see a employee to give her more information. I asked the store manager if the girl she sent us to see could make any decisions to which she said no, I have the final say. The employee went down to see the manager and said she would call back in 2 hours. Much to our surprise we got a call back in 10minutes with the managers offer. The call came to our car and over the car speakers so all 3 of us heard the offer which the employee said was from the store manager. Yesterday 10/23/23 we had a meeting with the store manager and the asst. **** The asst **** came out first and said the manager never made such an offer. We had had a meeting in front of 6 people weeks earlier which I explained why I took that offer because it was months faster than ordering a new door. The manager never denied what I said. At yesterdays meeting the **** said she notified the district **** he'll call. If you need to see the 6 pages we would be glad to supply them to you.

  Business Response

  Date: 10/27/2023

  10/27/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20778394
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/27/2023 correspondence regarding a complaint that has been filed by ************************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, we have a fridge purchased from Lowe's of ***** still under warranty---Lowe's currently has a preventative maintenance program/plan on appliances. The fridge uses water filters--there plan includes if you purchase 2 filters you get a store credit of 60 bucks/dollars back on a gift card on 1 filter purchased proof was sent of the purchase during the apply of the store credit I believe the Lowe's 's plan is called a preventative maintenance plan.They used to mail the gift cards to your home which back then was a mess. Now Lowes---is doing this so-called outsourcing of this ***** and now being held/worked over seas such as in ***** and PAKASTAN. We purchased 2 filters----the documentation is provided on the up-load for the BBB----------Now with this outsourcing project plan that Lowe's is currently doing they are now doing the store credit on the 2nd water filter to the fridge --via---e-mail----I assume your supposed to print ///copy what they e-mail to you and take to the store for a store credit on your next purchase 2 water filters purchased Sept 29---2023----information is attached as well as information e-mails with that *****To this date we have received nothing to my email ************************** is now 10/25/23 These folks dont seem to care nor do a follow up if your store credit has arrived.This is a huge dis-service to Lowe's customers who or whom participate in this preventative maintenance program.---------If Lowe's is not going to honor this program then ---Lowe's should not make it avail to it's customers.This and I mean this is a huge example of why---future purchases of these water filters for this fridge will now be purchased at ********** or on line thru AMAZON included with this explanation are various emails with this so called preventative maint group and to this day has no resolution in sight--Just LQQKING to get our 60 dollars in store credit back to us and after this were totally done with Lowes Thank you ***

  Business Response

  Date: 10/26/2023

  10/26/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *****************************
  RE: Case #: 20781194
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/26/2023 correspondence regarding a complaint that has been filed by ******************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ***************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased maytag dryer from lowes and issues with loud noise after three weeks ,purchase on September 23 of 2023 paid $578 ,they wouldn't exchange it,sent out a repair man,who took pictures and reported it was assembled wrong with the drum and is on back order for several weeks,I should be able to receive a new one to replace the that is faulty, and not have to wait longer it already has taken a week on the repair person,this is terrible customer service. I appreciate help in this matter. If they won't replace it,than at least a refund so I my purchase another,for I have a child and do laundry daily. This is some contacts *********** and *********** and ***********, my husband has reached out to lowes to which he was hung up on several times.

  Business Response

  Date: 10/26/2023

  
  10/26/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *******************************
  RE: Case #: 20781133
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/26/23 correspondence regarding a complaint that has been filed by ********************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ******************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  Casi W.
  Lowes Executive Customer Relations
  **************
  
  

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd 2023 I purchased kitchen cabinets with a newly opened Lowes credit account with a promotion of 0% APR for 24 months. Cabinets were delivered late August 2023 (2 months later) with tons of production issues. Literally ever cabinet door or draw was not aligned. despite given the exact measurements for my kitchen, the corner hidden cabinet had to be pulled 6" away from the wall otherwise we couldn't open it which ended up pushing the rest of the cabinets into my living room. After multiple attempts to get this resolved with no returned calls or emails from Lowes about our complaint, I finally stopped in. The Lowes agent submitted a change order for 5 cabinets, 1 draw and one glass door. It's now October 25th 2023 and we still have not received the ************* I look at my Lowes credit account and I'm being charged interest on an account I opened with a promotional 0%APR. I will never ever recommend Lowes for any home improvements. This has been nothing but a disaster from the very beginning.

  Business Response

  Date: 10/26/2023

  10/26/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *********************
  RE: Case #: 20780487
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/26/2023 correspondence regarding a complaint that has been filed by **********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ********
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/15/20 I purchased a GE UltraFresh Washer GFW850SPNRS from Lowe's #**** in ********** **. I purchased the Protection Plan along with it for peace of mind. The washer worked great for about 2.5 years. Around 3/1/23 I started noticing a few drops on the floor in front of the washer. A few weeks went by and the puddle grew in size after running a wash cycle. I reached out to Lowes Protection Plan via the website & filed a claim. That company never showed up and closed the claim. The following week I filed another claim, that company took 2 months & 8 vacation days to finally replace a part that had no bearing on the leak whatsoever - thru constant no-show appointments, numerous 5 minute visits to "verify" part numbers & finally one 15 minute visit to replace a ring. It leaked in front of the ********** response was "you need to open another claim". This last company (the 5th service company overall) sounded promising - the tech spoke intelligently about the unit, told me what he felt the problem was. He ordered the part, showed up a week later to install & tested it for a minute to verify. However, the unit still leaks - and now it squeals horribly when it runs. The long & short of this is Lowe's does not stand behind their services - I've reached out via ************* numerous times. No one calls back, when I do get a response via email, it directs me back to where I started with filing a claim. This washer has been leaking for 8 months; there is no doubt long-term internal rust & damage. No amount of repairs will be able to fix what the actual issues are now. The amount of work I've missed to be available for "service appointments" - I could've purchased 2 more new Washers. It's deception, it's not ok ********************************* will not take any accountability for it. I've tried local stores, they direct me to Assurant who owns the insurance policy - but Lowe's sold it, so it's on them to verify who they collaborate with is holding to their standards.

  Business Response

  Date: 10/26/2023

  10/26/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20780481
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/26/23 correspondence regarding a complaint that has been filed by ****************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Lowe's to install flooring in a house that we had purchase at ****************************************************************** They contract with ****'s flooring to install. I had originally told ****'s flooring that I wanted them to remove carpet, padding and staples from 3 bedrooms, 2 bathrooms, a living room and hallway. Also they were to remove and dispose of said carpet. We in turn removed all the carpet and staples and disposed of the carpet and ****'s told Lowe's that we had did this ourselves. When I contacted Lowe's about a refund for this work I was told my refund would be $7.72.

  Business Response

  Date: 10/26/2023

  10/26/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20780419
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/26/23 correspondence regarding a complaint that has been filed by ************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to complain about a fraudulent activity on my lowes card and even stop by the store ****. They refused to give me a copy of the transactions and even when I called the police they refused to show is the video footage. Why are they protecting a theft are don't know. They raised my credit limit and charged $17207.23 when my card has a block on it. Please help me look into this matter as this has affected my credit. My credit drops over 50 points..

  Business Response

  Date: 10/26/2023

  10/26/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20779869
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/26/2023 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a stand up freezer in April of 2022. After 2 months we started seeing ice build up inside. After calling the store and them telling me they couldn't help me, I called Kenmore-which is who it was made by. They told me they would start a case. 3 months went by-----crickets. I called back, they said they escalated my case and I didn't need to make payments until it was resolved. 3 more months.....nothing. I have a freezer I can't use, reports on my credit for non payment and I'm out money. Kenmore has all the pictures and information on file-good luck getting ahold of them.

  Business Response

  Date: 10/26/2023

  10/26/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *********************
  RE: Case #: 20778964
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/26/23 correspondence regarding a complaint that has been filed by **********************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ********************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  Lane P.
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for fencing for $6400.00 with Lowes around 10 weeks ago. Part of the fencing was installed about 6 weeks ago. The installer was short a corner post and could not finish the project. He said that he would return the next day. He did not. I have called ************* and installation services numerous times over the last 6 weeks to get this resolved. Every time I call they lie to me and say that someone will reach out in two business days. I have not heard from anyone, at all, this entire time. I want my fence completed. I don't understand why they keep giving me the runaround. I simply need a corner post. At this point it's obvious that they aren't going to complete their contractual obligation to finish the installation. But they could at least send me the post so that I cam hire someone else to complete the work.

  Business Response

  Date: 10/26/2023

  10/26/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: ***************************
  RE: Case #:20778482
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/26/23 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************