Complaints

This profile includes complaints for Insight Pest Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Insight Pest Solutions, LLC

  1214 Copeland Oaks Dr Morrisville, NC 27560-6614

  
• 

  Insight Pest Solutions LLC

  201 Moravian Valley Rd STE K Waunakee, WI 53597-2525

  
• 

  Insight Pest Solutions

  14929 Bogle Dr Chantilly, VA 20151-1727

• 

  Insight Pest Solutions

  1000 Business Center Dr STE 80 Savannah, GA 31405-1365

  
• 

  Insight Pest Solutions, LLC

  5954 W 71st Street Indianapolis, IN 46268-1728

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?On June 19, 2025, a door-to-door sales *** from Insight Pest Solutions visited my home in **********, ** and sold me what was presented as a one-time $49 pest control service. I agreed and gave my debit card, expecting documents to follow by email.Later, I discovered that my signature was used without consent to complete and populate a multi-page recurring service contract that I never saw, read, or agreed to. I immediately froze my card to prevent unauthorized charges and sent a formal dispute letter to Insight Pest Solutions on June 21, demanding cancellation and data deletion.This was a deceptive and unauthorized contract execution. I am not seeking a refund, as no charges have occurred yetI simply want confirmation that this fraudulent contract is void and my personal info removed from their ********* one from the company has responded as of today. If unresolved, I will escalate to the Alabama Attorney General and ***.

  

  Business Response

  Date: 06/24/2025

  Good morning, 

  We apologize for the miscommunication from the sales person when you signed up. We would be happy to fix any issues regarding your account, however it does look like you are part of our franchise location in Alabama. We do not have access to those accounts, so we cannot make any changes or cancel anything out but here is the number to that office and someone would be more then happy to assist you. 

  205-286-5778

  Thank you 

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23500002
  
  
  
  I am rejecting this response because: I don’t feel I should have to follow up with their people they know my name my account # they should close it erase any remnants of my identity and that’s it… these maybes and what ifs are not what clears this up. I’m busy I don’t have time to stop my work and fool with this issue that your people caused. This has alreaday caused enough problems for me. Please send email confirmation of any information regarding me my debit card any other personal info you may have. This is an inconvenience to me because of your people. Let her take care of it… Thanks 
  
  
  
  Sincerely,
  
  
  
  Robert Cobb

  

  Business Response

  Date: 06/25/2025

  Good morning, 
  

  We completely understand and again would love to help you resolve this today, however we would not be able to email any kind of information as we do not have access to your account. You are with our independently owned franchise. With that being said, we cannot check to see if the account is closed or not. We apologize sincerely and want to help in anyway possible but with them being independently owned we cannot access any accounts. 

   

  Thank you. 

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23500002
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Robert Cobb

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in April 2024, my husband called Insight Pest Solutions to return and deal with a rodent issue. They came in and set traps and once a month they came back to no avail. We still had mice. I then met the technician and he also told me what to do. Still had mice. When he came back in October, I pointed out a few area's in the garage and I was brushed off and told that it was not an issue. I finally had enough in February 2025 and called another company in as it was now worst and the mice were quite brave.Within one week, a huge difference in activity and the mice door was now under control and week after week we saw huge results. I called INSIGHT and asked them what had they done for me but basically fleeced us as there was no improvement at all but my husband had spent close to $600.00 and for what? They came back to me and requested their traps back which I boxed up and told me I was out of luck. I have told anyone that will listen to not use them and why. I have never had an issue with paying for a service but when I do, I expect results and to see a difference in why they were called in the first place. They ignored me when I pointed out any possible entry ways and the issue just got worst. They do offer a Satisfaction Guarantee but why would I ask them back if they ignore the signs of entry and don't solve the problem?

  

  Business Response

  Date: 06/16/2025

  Hi Leah, 
  
  First and foremost we want to apologize for the frustration you encountered, we would love to help you in anyway we can to resolve this, however it looks like you are a part of our franchise location, if you would like to call and discuss the situation, someone would be happy to help. Their direct contact is 855-489-3640

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/12/2025 9:05pm We had a door to door salesperson come to the house and ring the doorbell tonight at 9:05pm. This is entirely too late to be approaching a house for sales. Many people, including children, are in bed at this time. When I attempted to relay this to the salesperson they continued to speak over me. When I pointed out that we also have a no soliciting sign they continued their pitch. This is not an isolated incident as I was at a relatives house yesterday when a salesperson from a company also approach their house that had a visible no soliciting sign.

  

  Business Response

  Date: 06/13/2025

  Hi ***** , 
  
  First and foremost we want to apologize for the frustration you encountered from the salesperson, we would love to help you in anyway we can to resolve this, however it looks like you are a part of our franchise location, if you would like to call and discuss the situation, someone would be happy to help. Their direct contact is ************. 

   

  Thank you 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had them come out multiple times in the past few months and they have done almost nothing to help us with our problems. We had them come out to spray for ticks when the snow melted, they told us we would have to wait for their tick season to spray, in the mean time my dogs got multiple ticks. We had them come up to take care of wasps nest we had. They walked around said they didn't see any, dusted one wall of my house then left. The next day I, took care of two wasp nest that were near my kids playground. The final nail on the head was that we came home from a vacation, 3 days after they "serviced" and found 2 wasps nest on my garage doors that are very much active. This whole time we have had to pay a monthly membership which doesn't even provide us with their service, just provides us with a membership to get services. Which is absolutely ridiculous. I would like some sort of compensation since we have paid them for multiple years of service and had to hire and use other pest controls.

  

  Business Response

  Date: 06/09/2025

  Hi *****,
  
  Thank you for taking the time to share your feedback. Were genuinely sorry to hear that your experience with us didnt meet expectations. Providing reliable service and clear communication is something we take very seriously, and we regret any confusion or frustration caused during your time with us. We understand there were concerns regarding billing and contract terms. Were especially sorry that you didnt see the full results you were hoping for. Pest activity can be influenced by environmental conditions and seasonal patterns, but our service includes a satisfaction guarantee and retreatment options, which we strive to communicate clearly throughout the year. We appreciate your business and your candid feedback. This helps us improve! If theres anything that still feels unresolved, wed be happy to speak with you directly.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23440588
  
  I am rejecting this response because: You have screwed up multiple times and this is the final straw. The last "service" I got lasted less than 5 minutes and your technicians haven't been leave cards. So I have no idea what has actually been done. Your app doesn't work and any time we call in the person answering the phones is incredibly rude and insists we use the website/app that doesn't work. And once again we had a technician come out and less than 3 days later there were 2 wasp nest on the garage door, which were there before we left. So I would just like my money back and be done with your company. This is extremely unsatisfying and I will make sure anyone who wants pest control knows hows bad the service from you has been. So please do not offer any other services.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/10/2025

  Hi *****,
  
  Again we do apologize for all the frustrations you have gone through with us, it is in our best intrest to resolve any issues you are having. Taking a look at the account, it does look like we did send you or your partner a password recovery link to access updated online account, we apologize if the tech did not leave door hanger after service but we do email a copy of the report after each service is completed, regarding having on going issues of wasps, we do offer free warranty services in-between your quarterly services, if a tech went to service and missed a nest you can call us and we can send someone back out to take care of it at no charge. Hope this give a little more insight on the issue, and again If there's anything unresolved, we're happy to speak with you directly. 

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23440588
  
  I am rejecting this response because: 

  With all due respect, your technicians are extremely lazy and I don't want you or anyone else from your company doing anymore work on my house. The last "visit" we have the technician was here for 2 minutes and 46 seconds. Absolutely no one can do any job in that amount of time. This isn't the first time and I'm sure it won't be the last time. I do NOT want any services from you. I would like my money back or I will get the news involved. I work at **** so please give me something to write a store about. Once again I do NOT want any SERVICES.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/12/2025

  Hi *****, 
  
  Thank you for your patience. We tried contacting you yesterday but went to voice mail. If you could please call us to speak directly with you and resolve this situation that would be wonderful. You can try my extension at *****, thank you ! 
  
  

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23440588
  
  I am rejecting this response because: I work and I'm busy all day. That is why I contacted BBB. I choose to communicate through here and only here. So I would just like my money back and that is all that can be done at this point to make it right. I want no more services or anything from you company besides my money back. DO NOT CALL ME AGAIN, I never told you to call me to begin with and did not appreciate the phone call.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE INSIGHT PEST SOLUTIONS I canceled this service last year. I paid INSIGHT PEST SOLUTIONS completely for the service it did, despite that fact that the service it was unsatisfactory. I cancelled the service in 2024 many months in advance of any Spring 2025 treatment (which I never agreed to even do.).In March of 2025, the company emailed my a said I owed them $255.37 as a cancelation fee and since it has been threatening collections and interest and costs...This is a straight forward scam.There was no agreement or understanding between INSIGHT PEST SOLUTIONS and I that there was a cancelation fee.This demand of the company was so odd that I looked up INSIGHT PEST SOLUTIONS today. What I found was that this company is clearly a scam. I has been operating as a scam for some time.BBB please look into this company.Thank you,****** Insight Pest Solutions has received numerous complaints regarding deceptive sales practices, hidden fees, and poor customer service, leading many customers to label it as a scam.

  

  Business Response

  Date: 05/21/2025

  Good afternoon, we apologize for the frustration you have encountered and would love to help in anyway possible, however, it does look like you are part of our independently owned franchise in ******, we are located in the **** Here is the number to the Canada office, they would be able to assist you further, again we apologize and thank you for your patience. The number to ****** is ************

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23360535
  
  I am rejecting this response: (below)...

  "Good afternoon, we apologize for the frustration you have encountered and would love to help in anyway possible, however, it does look like you are part of our independently owned franchise in ******, we are located in the **** Here is the number to the Canada office, they would be able to assist you further, again we apologize and thank you for your patience. The number to Canada is ************"

  It is a non answer... I guess that the BBB contacted the US parent *** That US co stated that the Company is in ******* and that it is a independently owned franchise in *******  so, to date, the company did nothing to resolve or even address this matter. 

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/23/2025

  Hi *** ******, 

  Again we apologize and would love to help, but with Canada being a franchise, we do not have access to any of those accounts, so i would not even be able to pull up your account with **********************, i can reach out to someone from that office to contact you asap to help with your issue and come up with a resolution. 

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23360535
  
  I am rejecting this response because:

   

  Saying this *** that the *** is a US *** and therefore can not help. this Does NOT resolve the complaint.   It is the Canadian franchise of this US  *** in ****** that is operating poorly.  Does this BBB site not deal with Canadian companies and issues?  If it does than please note and contact the **************** about this matter. If not please direct me to the BBB site that does.

   

  thank you,

   

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 5th, my husband and I were interested in their services, and almost went through with their contract. Our sales *** ***** forgot to get our signatures to authorize the credit card payment and officiate the contract. He sent us a text asking if he could come back to get the authorization signature. We informed him we no longer wanted the service and told him to cancel the service. This text was sent on May 7th. ***** did not cancel the service and the company proceeded to charge my credit card without the authorization signature. Ive been trying to get a refund and no emails have been ***lied to, Ive spent too much time on hold, no one has called us back, they will not allow me to speak to management. They are now saying we may not be entitled to a refund because a service was performed (May 8) even though we cancelled it beforehand. After being transferred to different departments, it turns out our sales *** didn't close the account until May 12th - the same morning we texted him to ask about the service and charge, and the same morning we called insight to inquire about the charge on our credit card.

  

  Business Response

  Date: 05/16/2025

  Good afternoon, ****** *******,
  

  We are so sorry to hear the situation and would be more then happy to resolve this for you, the only thing is you are a part of our independently owned franchise in ******, we are located in the ************* location. If you like you can call this number, ************, which should connect you to your proper office in your area and they would be able to assist you further. The screen shots would be very helpful as well, so i would ask for a proper email to send those to once you connect with someone in the ****** office. Hope this helps and again very sorry for your frustration but we thank you for your patience. 

   

  Thank you, 

  ****

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding a highly misleading experience I encountered with Insight Pest Solutions, headquartered in ***********, **. The issue pertains to a pest control service agreement signed on February 22, 2025, under the customer name *******.A representative of ******************** *** ****** came to our home and clearly stated in person that we could cancel at any time without any cancellation fees. This verbal assurance was a critical factor in our decision to move forward with the service, especially as we were pressed for time and unable to thoroughly read through the full terms and conditions of the contract at that moment.However, upon later review of the contract and an attempt to cancel the service, we were shocked to discover that Insight requires:A $100 early termination fee, and The repayment of any promotional discounts applied, which in our case totals $334.00.This results in an unexpected and unreasonable $434.00 cancellation penalty a fee that was never communicated or disclosed during the sales interaction.This practice is highly deceptive and contradicts the verbal representation given by the companys representative. It appears to be a bait-and-switch tactic: using verbal promises to gain a customers signature, then enforcing hidden penalties under the guise of contractual terms. The contract vaguely lists termination fees, but does not make the true cost of cancellation clear or transparent at the point of sale.We believe this behavior violates consumer protection standards by:1.Engaging in false and misleading advertising,2.Failing to properly disclose material terms of the agreement, and 3.Creating unfair contractual obligations that the customer could not reasonably anticipate based on the verbal claims.We are requesting the following resolution:A review of Insight Pest Solutions sales and disclosure practices to prevent this from happening to other customers.

  

  Business Response

  Date: 04/24/2025

  Good morning ********, we apologize for the miscommunication  and the frustration you have encountered. We would love to help you resolve this, however, it does look like Texas is one of our independently owned franchises, we do not have any access to those accounts BUT if you would like to call that office directly, their is ************. Again we apologize and thank you for your patience. Hope this helps ! 

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of last year we contracted services of Insight, they claim to be a reptable insect service. Their service fell short of what they promised and when challenged there solution was to cancel the service and charge me a cancelation fee. This is a scam company and their business licences should be pulled. I have two dogs one dog got very sick from one of the treatment that was done from on our house from Insight and cost me about $250.00 in vet bills. Then they proceeded to put me in collections

  

  Business Response

  Date: 04/24/2025

  Good morning ***** , we are very sorry to hear that your dog got sick and we apologize for the frustration you have encountered. We would love to help you resolve this, however, it does look like Canada is one of our independently owned franchises, we do not have any access to those accounts BUT if you would like to call, their number is ************. Again we apologize and thank you for your patience. Hope this helps ! 

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased pest services from Insight Pest Solutions in the summer of 2024 and promptly asked for contract termination due to a lack of quality from services provided based on the price they asked for. An agreement had been signed. But, since I was not the home owner, the information they had to provide services and sign a contract with was incomplete. Therefore, I do not agree that further payments are necessary. It's my understanding that any contract can be null of void in ******* if the contract information is incomplete. As well, I had received months of spam emails from Insight Pest Solutions despite asking to cease all communication. I found them to be abusive and harmful as they continue to engage in such behaviour by forwarding their case to a collections agency.

  

  Business Response

  Date: 03/18/2025

  Good morning ****** ****, we are very sorry and understand your frustration. We will love to help you resolve any problems you are having at this moment, however it does look like you are part of one of our independently owned franchises in ******. The number for that office is ************, they will be happy to answer your questions and concerns. Thank you    
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came door to door in our neighborhood offering a MONTHLY service to our home for $99 a month. They came out and did our yard ONE time,and came back to do the inside ONE time. They kept taking payments from our bank account without ever coming back to treat any of our house and yard. When we wanted to cancel, they said our fees so we kept paying them the monthly amount with no service. As they are the one who broke contract, I do not understand why they took $401 from my account today with no phone, email or mail correspondence pertaining to this charge.

  

  Business Response

  Date: 03/17/2025

  Good morning ***** ******, we would first like to apologize for any frustrations you have and would love you resolve your issue as quickly as possible. It does look like you are part of our Florida franchise though and we do apologize but we do not have access to those accounts as that is one of our independently owned franchises, although if you call them directly at ************ i am sure someone in that office would be more then happy to assist you further. Thank you for reaching out and your patience.