Complaints

This profile includes complaints for Insight Pest Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Insight Pest Solutions, LLC has 14 locations, listed below.

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  Insight Pest Solutions, LLC

  1214 Copeland Oaks Dr Morrisville, NC 27560-6614

  
• 

  Insight Pest Solutions

  14929 Bogle Dr Chantilly, VA 20151-1727

• 

  Insight Pest Solutions Maine, LLC

  60 Gray Rd Ste 2 Unit 13 Falmouth, ME 04105

• 

  Insight Pest Solutions, LLC

  5954 W 71st Street Indianapolis, IN 46268-1728

  
• 

  Insight Pest Solutions

  158 1999 Savage Rd Richmond, BC V6V 0A4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022 a sale rep from this company came to my door. He told me his company is offering the first treatment for $200 and then its $49 every three months after. I told him me regular pest control company was cheaper at $150 for the initial treatment and $50 every 3 months. He said he could get it done the next day, so I decide to have him do it. He gave me his tablet to sign it and said he would send me an email copy of the agreement. What he told me verbally and what he had me sign was totally different. I notice in July 2022 that I was charged $49 by this company and wondered why they were charging me again so soon. I checked my bank account and saw that they only charged me $49 in June. I plan to call them fo clear up the issue buy forgot until today (16 August 2022) when the charged me $49 again. I called and they said I am signed up for a monthly charge of $49 for one year for a total obligation of $588. This is not what I agreed to. I asked him to cancel my account and stop billing my bank account. He said he did not have the authority to do that. I asked to speak to the owner or a manager with the authority to decide on my account. He said he could change my service to a one-time service provided I am willing to pay the full price for their one-time service of $349. I told him his sales rep lied to me and now I’m supposed to pay more than I would have normally paid in a year for a one-time service. However, I agree to the $349. I told him to go ahead and take the $202 which would make the total payments to them $349 now because I am going to block them from taking any more money after today. Soon after I said that the rep hung up the phone.
  1. I want the company to charge me only the $200 the sales rep told me they charge for an initial service with the “discount.”
  2. I want to cancel my account with them and stop the monthly $49 debiting of my bank account.

  

  Business Response

  Date: 09/15/2022

  Hi *******! We're happy we were able to resolve this issue and we hope you reach out again if anything comes out.

• Initial Complaint

  Date:08/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/27/22, we had a young man on a ****** came up to our porch. I thought that was a fun way to visit, so a went out to talk with the man. We joked about his entrance and then he presented his business, (verbally), and stated that his company will be doing some pest control in our neighborhood.
  We are a 55 and older community.
  He said we could use his service and receive a promotional discount of $320.00 for yearly pest control. I asked how many services a year, which he stated 4 times a year at $59.00. I asked if the $59.00 was with each service. He let me believe it was. In my mind it would cost us around $236.00 a year. I said great. He had a tablet that he was holding and then proceeded to let me know that if we cancelled before our year was up, we would have to pay the 'promotional discount of $320.00. I signed on his tablet, gave him our bank info, and was looking forward to having our home pest free.
  One spray was done in late June, and it was deducted from our bank at $64.61. Then we got hit again for another $64.61.
  So I printed off the contract to see why, and I see that I had signed up for this service at a monthly rate of the above amount. I immediately (8/1/22) called the company to cancel our subscription and was told I would have to pay the promo discount of $415.01. ?
  I told the customer service person that I wanted a refund on my monthly charges, because I realize it was my own fault. I told her I would be blasting this on all social media platforms. We ended up paying $350.40 to cancel a service that we had only had for one month.
  As I realize now why the young man was riding into our neighborhood on a ******, at our entrance to our community is a sign posted NO SOLICITING!
  This company is scamming older people and its a sad way to run a business!

  

  Business Response

  Date: 08/09/2022

  *****, thank you for your feedback, and we apologize for the experience you had.

  We strive to hire and train respectful representatives that provide you with all necessary information, and your experience is a rare occurrence.

  Unfortunately, I could not locate your account as your location is serviced by one of our independently and privately owned branches. I reached out to them on your behalf and they will contact you shortly. In case you wanted to reach out to them as well, please do so at ***** ******** or *************************

  Thank you for your feedback again and have a great day!

• Initial Complaint

  Date:08/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee knocked on my door and offered discounted services for pest control. I checked the business online looking for negative reviews and/or warnings, but the business came highly rated. I was asked about specific pest problems around my home and he "adjusted" the service. He said I paid up front, which I did, and the technician would be there in a few days. He swiped my card on his iPad and had me sign for the transaction. He said they would return quarterly for treatment for a year, thus 4 treatments a year. What he failed to mention was that my signature was not for the transaction but for a contract that I was not informed about until afterwards. The contract says that the fee I was charged will reoccur monthly for the next 12 months and that if I choose to cancel, it will be a $100 fee. In addition to the $100 fee, they will charge the remainder of the promo rate for each month you've already been charged. By the time you realize you're in this, you've been charged twice. The fee then becomes $100 plus $250 per month making it $600 to cancel that will automatically be charged to the card. I reached out to the company but received no response. This salesperson went to every single house in my neighborhood soliciting the same scam. The technician did show up once and there was a reduction in the bugs. At no point did their employee inform me about a reoccurring monthly fee or that my signature was actually for a contract versus just a receipt. The attached document has the information that was provided AFTER payment but not before.

  

  Business Response

  Date: 08/04/2022

  Good afternoon ********,

  I apologize for the experience you had. Unfortunately, I was not able to pull up your account as your location is serviced by one of our independently and privately owned branches. I emailed them on your behalf, and they should reach out to you soon. In case you wanted to reach out to them as well, please do so at ***** ******** or [email protected]

  Please let me know if you have any other questions or concerns.

  Have a good day!

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insight told me that they would deal with the mice in my basement. They sold me a yearly plan that would be paid for monthly. WHen the men came over to do their first treatment they told me that none of the things I'd been told and that had been written in the contract were something that they even do... but they still charging me and nobody will call me back.

  

  Business Response

  Date: 08/03/2022

  *********, thank you for sharing your feedback with us. I apologize for the experience you had and miscommunication that took place in this situation.
  
  Unfortunately, I was not able to find your account, as your location is serviced by one of our independently and privately owned branches. Please contact your local Maine branch at ***** ********. 
  
  Please let me know if you have any other questions or concerns. Have a good day!

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2022 a door to door saleman from Insight Pest Solutions stopped by our house to offer pest service with four quarterly visits for $50.00 per visit. We were told all about the visits and the price was an introductory special as the company was trying to expand into Lexington from their Cincinnati office. On July 7, 2022 the service tech arrived sprayed outside of the house, inside where we once had ants (but we had already fixed that issue), but sprayed to stop future issues and sprayed under a kitchen cabinet where a mouse had been. He spent approximately 20 minutes to complete the job. We had no issues with this service, however other another problem began today as we received a bill for $50.00. I thought I paid by credit card on the date of service so I called the Springdale, Ohio office and discovered the credit card number was incorrectly written down, so I gave the clerk the correct number and as I was ready to hang up she said for next payment of $40.00 will be in August. THAT'S where the BIG TROUBLE began. The door to door salesman NEVER said we had eight $40 payments ($320.00) on top of the original $200.00 agreement.for the 4 times agreed to as agreed that the salesman told us about. We signed the contract for four future treatments, no mention of payments for any other months. Our mistake was trusting this salesman for not telling us we needed to pay each month. After telling this all to the clerk that we wanted to pay our $50.00 bill and discontinue service. She said we could still stop service but she was going to take the hidden $320.00 from our credit card. My wife and I were very upset so she put us on hold for about 20 minutes to talk to her supervisor. I stated I was going to notify the Better Business Bureau. She relayed his response that service would be stopped we had no chice but be pay the service fee. After more arguing the only thing we could due to end this matter was to pay $250.00. Help us get our $200.00 back.

  

  Business Response

  Date: 07/28/2022

  Hi, 

  I am so sorry to hear about the frustration you have experienced. It sounds like there was a miscommunication with the sales rep that gave you the impression that your recurring rate was a quarterly charge, not a monthly charge. We offer a premium home service that is priced according to the size of your home and the specific pest concerns that you are having. Our monthly payment plan breaks down those quarterly visit charges into monthly payments. It sounds like this is what you signed up for with the sales rep that came to your door. However, based on your complaint, it sounds like you were not fully aware of what you were signing up for. We apologize for that miscommunication. I attempted to get in touch with you by phone today, but unfortunately was unable to reach you. Please give me a call back when you are available-- we would love to get some clarification about your situation and work towards a resolution.

  Customer Answer

  Date: 07/29/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *** ******* ******

• Initial Complaint

  Date:07/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 4 Quarterly treatments with this company that were completed with no issues. When I signed up, the salesman assured me I would only receive the 4 treatments and I would be contacted to see if I wanted to continue the service after the last treatment. The 4th treatment was completed in March 2022. I received a phone call that I was unable to answer leaving a voicemail stating that a treatment was scheduled for June 22, 2022. I tried repeatedly to call the number they left back with no answer on any of my calls. On the 3rd attempt I left a voice message cancelling the appointment and asking for any future treatments to be cancelled. No one followed up with me and I did not receive and more calls until I started receiving numerous automated calls from billing about my unpaid bill. No one answers the phone they provide for questions and that voice mailbox is full. I received a paper bill in the mail about 10 days after the automated calls started, which is attached.
  I do not know if a treatment was applied to the property or not.

  

  Business Response

  Date: 07/28/2022

  Hi *******, 

  Thank you for reaching out. I apologize for the difficulty you have experienced with trying to get in touch with someone from our company. I was able to locate your account, but I am unable to locate the calls that you made in our records. I called the number attached to your complaint this afternoon, but unfortunately was unable to reach you. If you don't mind, please give me a call back when you are available. I'd love to get in touch with you to get some clarification on your situation in hopes of providing a resolution to your problem. 

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/13/2022 a salesman from Insight came to my door unsolicited by us - stated his company was doing a special that month & for $59 he could send a tech the next day to spray my yard & home. Which was done. Being in military I asked to ensure it was for 1 time only due to my reassignment & salesman stated yes no contract - just a one time pymnt of $59 and my info would not be stored to use again. He filled out all info and I signed the pad for the confirmation of a one time fee of $59 and he input my email to have my receipt emailed to me. Then 07/14/2022 I saw I had $59 removed from my account from Insight. I clearly had a receipt stating no more money needed for the 6/13/2022 service. I called the company and you could only leave a vm / red flag then send a text and I did - another red flag. Then this morning finally figured out all the details in the website and see I have a contract for a 12 month contract for $59/month where my signature was clearly taken from the debit signature & used for all the signatures & my initials were clearly typed and not correct in a manner I would ever sign a contract or legal document. I would never agree to a contract and very clearly asked and it was answered. The contract clearly states it will basically not let anyone out of said contract with out paying the full amount of what they will charge you to get out of said contract. But I NEVER agreed to a contract. I’m trying to get a refund & guarantee they have closed this account I never agreed to. Now seeing over 209 confirmed complaints I am wondering how they are still able to do business in this manner - it’s clearly a scam and fraud. I clearly asked all the questions to ensure this was a one time service & would ONLY owe $59 one time and was clearly lied to & now the company does not care to take any complaints seriously as it needs to stop it’s incorrect advertising & sending salesperson to door to door unsolicited business practice where they use fraudulent practices.

  

  Business Response

  Date: 07/25/2022

  Hi ******, 

  I am so sorry to hear about your experience. Thanks for reaching out and giving us the opportunity to resolve your concern. Most of our services are sold as a yearly contract, but it sounds like you specifically clarified that you were only agreeing to purchase a one-time service. I'm not sure where the miscommunication happened, but I want to make sure that we can get this resolved for you. Based on the address attached to your complaint, it looks like you were serviced by one of our independently owned and operated franchises. Because of this, I am unable to pull up your account or make any changes myself. However-- I contacted your local franchise branch, shared your complaint with them, and requested that an account specialist reach out to you with a resolution. If you do not hear from them within your desired time frame, you can give them a call to follow up. I'm not sure if this is the number that you mentioned you already called, but their team of customer care professionals can be reached at ************* Again, I am deeply sorry for the miscommunication and the inconvenience this has caused you. 

  Customer Answer

  Date: 07/30/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022, a sales person for Insight came to my home to talk about pest control solutions. After addressing my concerns they employee told me what services can be provided. We have had our home sprayed and they told us to give it two weeks and that we should no longer see any of the pests that were in our home. Since the spraying we’ve had more bugs inside of our home than prior to having the service conducted by the technician. I’ve seen more ants, spiders, earwigs, and roaches in my home than before the service occurred. I’ve tried calling the Savannah, GA location 15+ times and the voice mail box is always full. I also have tried sending messages through the website a handful of times and each time I get the message that states +1 *** *** ****
  We received your message.
  Our team will be texting you back from the number above. I have yet to receive a response to my concerns. I was told by the tech that if we need someone to come out and spray again that I can call and they would come by free of charge to resorts. I would like for someone to come out to our home and resolve this issue. I’m not going to continue paying for a service that isn’t working.

  

  Business Response

  Date: 07/22/2022

  Good morning *******,

  I apologize for the experience you had. I see on your account that you worked out a resolution with one of our account specialists. We will take your feedback on board as we are always working on improving our quality of service.

  If you have any other questions or concerns, please reach out to us at (**** ******** or ***********************

  Have a great day!

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business had a salesperson going door to door in our neighborhood. This person told us the services would include a mosquito spray within the price. He also told us we could cancel at anytime for any reason without any penalties. My husband knowing that I wanted a mosquito service agreed to try them out. When the lady came to spray and I asked her about the mosquito services she told me that they do not do that. I told my husband I wanted to cancel and we will just keep using Yates but when we tried to cancel they want to charge us close to $400 just to cancel. So the $400 plus the two payments of $59 they drafted for the monthly fee I was going to have to pay over $600 for this company to have sprayed our house 1 time. I feel the salesperson misrepresented the services and the pricing and contract terms. I called the company to explain my displeasure and all they can do is offer a free granulation of my yard. I have voiced my concerns on a local neighborhood page and have received many messages about this same company and their salespeople being out and lying about the services. A couple people have told me they have also been told they could opt out at any time only to find out they are now trapped after being lied to by their salesperson. The company has been less than helpful in fixing the issues and everyone who has called their customer services including us says that they are less than accommodating. It is wrong for the company to be out misrepresenting what their company will do and having us sign up for something that we were not told the truth about. I feel like something needs to be done. The customer service person told me he cannot do anything about what the salespeople said to us but in my opinion the salespeople should not be out lying to potential customers to garner business!

  

  Business Response

  Date: 07/29/2022

  Hi *******, 

  Thanks for reaching out. I apologize for the confusion regarding how our service plans work. I was able to pull up your account, however I would love to talk with you to gain some clarity on your situation. I attempted to call you today around 3:45 PM at the number that you listed with your complaint, but unfortunately I was not able to reach you or leave a voicemail. Please let me know if there is a time that you are available for a quick call, or feel free to give me a call back when you have a moment. I would love to work with you to come to an understanding and find a resolution. 

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with insight pest solutions on May `11, 2022. Since that date they have came out one time to do service to my residence. I have called them repeatedly and left a message on their answering service at the number ************. I am still getting charged for service that has not been rendered. I explicitly stated in the voicemail that if they can not come out and do the job they represented that I want my service cancelled. Looking up online I find that there is a cancellation fee of 100 dollars that I am more than willing to pay. They once again charged my account today for a service they never did.

  

  Business Response

  Date: 07/21/2022

  Good morning ******,
  
  Insight Pest Solutions offers seasonal (spring, summer, fall, winter) treatments to make sure we build the protective barrier around your home. I can see that you had your initial service on May 11, and your next service is set to be on August 28. As for your payment, we do offer monthly payments, so our customers have an opportunity to pay smaller amounts instead of a bigger lump sum every quarter. I apologize if this information was not directly communicated to you. Please let me know if you would want to switch to quarterly payments, this way you will pay a bigger amount every time after our technician finishes their treatment.
  
  Please let me know if you have any other questions or concerns. You can contact us at ***** ******** or ***********************
  
  Have a great day!

  Customer Answer

  Date: 07/21/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this was not initially relayed to me. Otherwise I wouldn't have accepted the service. You come out one month I pay for almost three months of no action then apparently you come out again. There was no documentation stating my next visit if any at all. I still have the original door hanger left by your techs. And it says nothing about another date. But yet now you state there is one. I'm just supposed to take your word this was always the case? No thank you. I've tried calling to resolve this issue before it got to this point with no reply at all. I want to cancel the service. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 07/22/2022

  Good morning ******,
  
  I apologize for this miscommunication. It’s an uncommon occurrence, and we will take your feedback on board as we are always working on improving our quality of service. One of our account specialists reached out to you and left a voicemail. Please give us a call back at ***** ******** and use the extension provided in the voicemail. We want to work out a resolution for your problem as soon as possible.
  
  Have a great day!