Reviews
This profile includes reviews for Insight Pest Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 277 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBonnie A
Date: 07/28/2022
1 starBonnie A
Date: 07/28/2022
Salesman came to my door May 2022 and talked to me about their services. Unfortunately, he got me at a weak moment as just an hour before one of my kids got stung by a wasp. So, when he said they can help with that I as all in.
The service tech same out a few days later, set traps, sprayed some stuff, and wiped the outside of the house with a broom. However, that is where it turned for the bad. I saw them come the first time but never again. I get emails saying I have an outstanding balance that needs to be paid but pay for what they didn't come again. I did pay the initial fee of $99, however I am not paying the $49 monthly fee, for no service. I don’t want any more of their services and I want out of this contract, that was misrepresented to me without paying the ridiculous cancellation fee.
Insight Pest Solutions, LLC
Date: 08/05/2022
Hi ******,
Thanks for reaching out. After looking into your account, it appears that you are on a monthly payment plan for quarterly services. This means that you receive one service per season. Instead of paying for that service all at once after receiving it, you signed up for the monthly payment plan that breaks those payments (for the quarterly services) down into smaller monthly payments. With this plan, you don't receive services every month, however you are welcome to call us to request a free warranty treatment if you are still seeing pests between your scheduled quarterly services. I apologize for the confusion regarding this plan!
I understand that you would like out of your contract. One of our account specialists will be reaching out to you today by phone to ensure that your request is addressed in a timely manner. Again, I apologize for your frustration. We take customer satisfaction very satisfactory. Please reach back out if you have any more concerns. Thank you!Review fromNancy S
Date: 07/25/2022
1 starNancy S
Date: 07/25/2022
I don’t love a cold call at my door, but I’m especially put off by one where the “boy” immediately starts in with compliments and questions about my dog and telling me about his dog. “Hello?? Who are you and why are you here?” I explained to him that we use a different service and we were all set. He downgraded the company we chose and claimed my neighbors were using him. Ummmm, no. I know my neighbors. I wanted a business card or a pamphlet, thinking it could be worth looking into, but he had neither, so I found out more by seeing the complaints here. I am not a fan of the sales tactics used.Insight Pest Solutions, LLC
Date: 08/03/2022
*****, I am so sorry about the experience you had. This type of behavior from our door-to-door sales team is rare and completely unacceptable. We wish we lived up to your expectations. Thank you so much for taking the time to share this with us-- we really appreciate feedback like this as we are always working towards improving.Review fromBrandee G.
Date: 07/25/2022
2 starsBrandee G.
Date: 07/25/2022
This review relates to the San Antonio branch located at **** ********* **** *** ******** ** *****. There is no branch listed in BBB for San Antonio so I am adding it here. I have also submitted an online request to contact someone at headquarters but there is no option on the Insight Pest Solutions website to select the San Antonio location.
The sales rep., technician, and phone representatives are kind and seem like they care. However, each time I have called with questions or issues with them overcharging my account before service was even provided, which is a breach of contract, the CSR does not have the information needed to resolve my issues/questions. I called several days ago and finally asked for a call back from a supervisor. That was five days ago, no one has refunded the over charge, and no one has called back. I called to check the status of my requested call back on 7/22 and this morning, 7/25 and no one is able to provide any information. When I spoke to the CSR on 7/22, he stated that he has no way to escalate customer issues to a supervisor. This appears to be the case as well when I called on 7/20 since no one has called me. Each time, I have called on a business day and during business hours. This is in addition to issues I have had with asking basic questions about my service and schedule. On a different occasion when I asked for clarification on whether I needed to leave my home post treatment (contract states I have to leave but sales rep. stated I didn't), the CSR stated she did not know and she did not have anyone available to ask. She stated she would call me back ASAP. This was on a Saturday so I understand resources are limited. However, I did not get a call back until after my treatment was almost complete to provide more conflicting information. I am still unsure of their processes and expectations and their employees seem to be in this same boat.Insight Pest Solutions, LLC
Date: 08/04/2022
Good afternoon, *******. I apologize for the experience you had. As the San Antonio location is serviced by our independently and privately owned branch, I contacted them on your behalf. They should contact you shortly. In case you want to reach out to them, please do so at ***** ******** ** *********************************Review fromLarry M
Date: 07/22/2022
1 starLarry M
Date: 07/22/2022
Today I had a text message sent to me form my bank of unusable activity on my account. went online to view and saw 3 charges all on 7/22 for $49.99 each form insight pest solutions in Reno NV. So I called the Reno office to ask why. I spoke to a rep named **** he said he pulled up my account and saw the 3 charges and said he would put me in contact with his accounts people, when I asked to be transferred to them he said they would contact me maybe today when I asked for their direct number he said he did not know the number, so I asked to speak to a manager he put me on hold then came back moments later and said his manager was busy and could not speak to me, so I asked for the managers name he replied ***** and asked for a last name for ***** he said he did not feel comfortable giving that to me. When I asked why he hung up the phone. This company does not know the meaning of customer service and because of this I would not recommend them to anyone. That is why I am leaving a review rating of 0 stars. The review service is saying I have to provide a star rating so I will give 1 star but its actually 0.
**Insight Pest Solutions, LLC
Date: 08/03/2022
*****, I am so sorry for the experience you had. This type of behavior from our customer service team is a rare occurrence, but completely unacceptable. You deserve better. We really appreciate the feedback you gave us, and we are always working towards improving. As Reno branch is independently and privately owned, I reached out to them on your behalf and informed them of the issue. They should contact you shortly to fix this issue; however, here is their contact information in case you wanted to contact them as well at ************************* ** ***** *********Review fromMichelle N
Date: 07/20/2022
1 starMichelle N
Date: 07/20/2022
I want to warn anyone from doing business with this company. The salesperson never explained their early termination fees. Provided a one page laminated paper of the services they provided and guarantee they will take care of but never leave anything with you when they leave but tell you it will come via email. And then after taking your credit card they ask you to sign on a little iPad what you agree to from the conversation which didn't include anything about the early termination. The small print would have been impossible to see on the iPad. Then tried to call the company twice to share concerns and the customer service was AWFUL!!!Insight Pest Solutions, LLC
Date: 08/03/2022
Hi, ********. Thank you for your feedback, and we apologize for the experience you had. We strive to hire and train respectful representatives that provide you with all necessary information. We will take your feedback on board as we work to improve our marketing efforts.
We strive to hire and train respectful representatives.Review fromPam Z
Date: 07/20/2022
4 starsPam Z
Date: 07/20/2022
*** recently came to our home to perform pest control services. *** arrived promptly at his scheduled time. He was professional, polite, and knowledgeable of the insects in and around or home. *** was diligent in the performance of his duties and was open to any questions that arose. I would highly recommend Insight Pest Solutions for your pest control!Insight Pest Solutions, LLC
Date: 07/25/2022
Hi ***,
We are happy to hear that about your positive experience with your technician and the services rendered on your home. We greatly appreciate you taking the time to leave your feedback! We love hearing from our customers; please do not hesitate to reach out if you need anything before your next scheduled service.Review fromCharles K
Date: 07/18/2022
5 starsCharles K
Date: 07/18/2022
Awesome Job and super friendly! Couldn’t be happier with the service.Insight Pest Solutions, LLC
Date: 07/25/2022
*******,
Thank you so much for the kind words! We are so happy to hear that you are satisfied with the services we provide. We love hearing from our customers; please do not hesitate to reach out if you need anything before your next scheduled service.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.