Reviews

This profile includes reviews for Lenovo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lenovo

  8001 Development Drive Morrisville, NC 27560

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  Lenovo United States

  3753 Spicebush Dr Frederick, MD 21704-7879

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  Lenovo

  7100 Highlands Pkwy SE Smyrna, GA 30082-4859

• 

  Lenovo Group Limited

  1 Manhattanville Road Purchase, NY 10577-2100

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  Lenovo

  520 1st Ave Pittsburgh, PA 15219

Review Details

• Review fromMary B

  Date: 07/07/2025

  1 star
  We bought the desk top 12/24/24 - total computer went 5/15/25. Called Lenovo and they were to send me a box to ship it back. We never got it. They are affiliated with ************* took it to them to do a back up and they offered to send it to Lenovo plant. Took 2.5 months to get the machine back. On follow up they were always getting parts. Worst customer service I ever experienced. They avoid trying to right by the customer. Never will buy another product of theirs. ***************** desk top machine and the assistance Lenovo has to "help"? stinks. Will never recommend it to anyone. We ended up buying an ** and are very happy with that. Do not trust any of their products.

• Review fromSean V

  Date: 07/04/2025

  1 star

  Sean V

  Date: 07/04/2025

  Lenovo has a known issue with their laptops touch screen not working. they silence customers on their forums for issues that are massively spread across the customer base.

  Lenovo

  Date: 07/10/2025

  7/10/2025
  
  The Better Business Bureau
  *************************************************************************************
  
  Lenovo
  *******************************************************************
  
  Dear Madame / Sir
  
  We are in receipt of a copy of the review filed on 7/4/2025. We have reached out to the customer via email and awaiting their response.
  Sincerely,
  Lyne
  Case Manager

• Review fromFelix B

  Date: 07/01/2025

  1 star

  Felix B

  Date: 07/01/2025

  I placed an order directly with Lenovo, expecting a smooth process from such a well-known brand. My package shipped from ***** and has been stuck in UPSs **********, ** warehouse for several days with no clear resolution. The tracking status reads pending clearance or resolution, yet Lenovo has been completely unresponsive and has not provided any proactive updates or ************* the shipper, Lenovo is responsible for ensuring customs paperwork is correct and resolving shipment issues but theyve left me in the dark. For a company that claims to be global, their customer service has been anything but. I regret placing my order directly with them and will think twice before doing so again.

  Lenovo

  Date: 07/10/2025

  7/10/2025
  
  The Better Business Bureau
  *************************************************************************************
  
  Lenovo
  *******************************************************************
  
  Dear Madame / Sir
  
  We are in receipt of a copy of the review filed on 7/1/2025. We have reached out to the customer via email and awaiting their response.
  Sincerely,
  Lyne
  Case Manager

• Review fromMehdi F

  Date: 06/17/2025

  1 star
  My Lenovo All-in-one is broken for over 3 weeks and they are not fixing it.First it was the ethernet card. After several conversation they asked me to send it to their depot for repair. The computer came back in about ****************************** the third day (after I spent so much time setting up the ** and my own s/w). This time a blue screen came up and asked for "Bitlocker". Tech support of Lenovo was not able to fix the problem, so they send a part and a technician came to replace the card. The technician told me that they sent a new ***; after replacing the *** he said there is no operating system on it and they have to send an **** containing the operating system. He was surprised why they didn't send the **** along with the ***. Now I am waiting for 6 days for the **** and nobody is telling me where this part is and why nobody is coming to fix my computer. In the meantime they have closed my case pre-maturely and Lenovo correspondent is confused as why the case has been closed before job being done.I am stuck and Lenovo is not offering any reasonable solution and work around.

• Review fromRyan O

  Date: 06/16/2025

  1 star

  Ryan O

  Date: 06/16/2025

  I purchased a Lenovo Legion 5 about a year ago. This computer has had constant issues since its purchase. After months of working with IT to solve the problems, I was asked to ship the computer back due to BSOD errors. After a month of waiting for it to be returned, Lenovo returned to computer after determining the motherboard was defective. Unfortunately, the repair team neglected to follow protocol, and the computer was sent back to me unusable due to them wiping my operating system and BitLocker. I spent another week trying to get some help with getting the operating system restored to which took another week to have a *** delivered to me. The *** looked as though it had been run over by a car a few times.I was able to get the *** to work, but after a few hours of reinstalling the *** the computer couldn't connect to the internet. After a few days of troubleshooting, Lenovo told me my internet card is most likely defective from the motherboard exchange and asked me to send the computer back yet again.I have asked 3 different managers to issue a refund at this point, but they continue to deny my requests because they want to fix it. The negligence and poor customer service have been astounding. My warranty expires in two weeks, which is why I believe I keep getting denied any compensation, because they know it will all go away. I have lost over a month of income, as my personal computer is vital to my work. This is completely unacceptable and should not be happening for how expensive this computer is. All I'm asking is for a refund on this computer as I've barely been able to use it since purchase.

  Lenovo

  Date: 06/18/2025

  Lenovo contacted the customer to address his concerns. We are working with him to resolve the issue.

• Review fromDawn D

  Date: 06/07/2025

  1 star

  Dawn D

  Date: 06/07/2025

  I purchased the Lenovo IdeaPad Pro 5i laptop during the Memorial Day sale. I was expecting to receive it within a few days. The order shipped quickly, but a day later I noticed the tracking said Delivery Exception/Return to Sender, and I never received the laptop. At first, I thought that maybe the package was damaged during transit and needed to be returned to Lenovo, but after further investigation (many phone calls to Lenovo and **** I found out that Lenovo requested the laptop to be returned. Since there was no package damage I was very confused by this. I have never had any trouble with previous orders, and my credit card was charged with no issues. I still wanted the laptop, so I called Lenovo to ask if they can ship me the laptop I paid for, but I was told I had to wait until the laptop was received by their warehouse. Once it was received, I called back and was told I had to wait 24-48hrs so that they can verify the computer was received in good condition. I then asked to speak with a supervisor, but there was no one available. I was assured if I waited 24-48hrs they would be able to ship me out another laptop. I called back after 48 hours and was told to wait another 24-48hrs, I asked to speak with a supervisor, waited on hold for a long time, but no supervisor was available. Since I never got any explanation or answers on why Lenovo interrupted my order, and why they were not able to just ship me out another laptop it became a frustrating situation for me. I was basically forced to cancel the order for the laptop that I spent many hours researching, had gotten a great deal on, and was excited to receive. This transaction was just a big disappointment for me. The Lenovo **************** people are not able to resolve any issues; they just keep repeating the same narrative with no solutions. I wonder why Lenovo couldn't just ship me the laptop I ordered and paid for???

  Lenovo

  Date: 06/09/2025

  6/9/2025 We are in receipt of a copy of the review filed by **** ********.We have contacted the customer and apologized for their experience. We have provided resolution options. Sincerely, ********************** Manager

• Review fromPatricia S

  Date: 05/24/2025

  1 star

  Patricia S

  Date: 05/24/2025

  I purchased a laptop on 05/21/2025 via the Lenovo website. I did complete research on this computer and was excited as I started to create content. I heard this laptop was one of the best for that. On 05/23/25, I got an email alerting me that my order was cancelled per my request. This was surprising to me, so I call the customer service line where I spoke an agent and explained to him that order was cancelled but I never requested it cancelled. he said I did I told him I didn't, then said I was not going to argue with him and I need my money back. I just want to say this company's customer service is terrible, the agent did not offer any explanation why my order was canceled. I am very disappointed and WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN!!!!!

  Lenovo

  Date: 05/30/2025

  5/30/2025
  
  The Better Business Bureau
  ***********************************
  ****************
  
  Lenovo
  *******************************************************************
  
  Dear Madame / Sir
  
  We are in receipt of a copy of the review filed on 5/24/2025.We have reached out to the customer via email and offered a concession.

  
  Sincerely,
  Lyne
  Case Manager

• Review fromEmma K

  Date: 05/15/2025

  1 star

  Emma K

  Date: 05/15/2025

  Literally the WORST laptop i have ever used in my life, there's ALWAYS an issue withe them. Like always, first I couldn't login using my finger prints, every time they would fix that issue, it would stop working again a few days later. Now the volume keeps going low or in and out. I called them and someone fixed it for me but it has been happening again and now when I call everyone is useless. I'm literally going to blast them everywhere online, they have some nerve charging 800 plus for their laptops, that are low quality and very s***** I'm SO livid right now because it looks like i'm going to have to buy a new laptop again. I will go back to **, lenovo is trash

  Lenovo

  Date: 05/20/2025

  5/20/2025 We are in receipt of a copy of the review filed by **** ******.We have contacted the customer and apologized for their experience. We have offered further technical assistance. Sincerely, ********************** Manager

• Review fromTom

  Date: 05/14/2025

  1 star

  Tom

  Date: 05/14/2025

  I purchased a L16 *** 1 laptop in October of 2024. Within two months of having the laptop I started having an issue with the laptop not waking up from sleep mode, requiring me to do a hard reboot. Fast forward six months and the issue is still unresolved despite having spent additional money for hours of enhanced distance support and sending the laptop to a repair depot. I called Lenovo stating that all their troubleshooting/repair efforts had been unsuccessful and that I wanted a new computer. They told me I was not eligible even though the laptop is still under warranty. The Lenovo tech support is now telling me to do the same troubleshooting steps I have already done several times. I'm convinced their objective is to just keep giving me the run around until I finally give up and leave them alone.This is the first Lenovo laptop I have ever purchased and will also be the last. ******** customer experience/service

  Lenovo

  Date: 05/20/2025

  5/20/2025 The Better Business Bureau *********************************************************************************************************************************************************************************************************** Dear Madame / Sir ** are in receipt of a copy of the review filed on 5/14/2025. ** have contacted the customer and offered a replacement.Sincerely, Maya **** Manager

  Tom

  Date: 05/26/2025

  Update from customer 5/26/25: I can confirm that ********************** did finally provide me with a replacement laptop. It was frustrating that it took this long but once the executive customer service reached out to me, they were very easy and pleasant to deal with.

• Review fromCarol D

  Date: 04/25/2025

  1 star

  Carol D

  Date: 04/25/2025

  I mistakenly trusted Lenovo based on product reputation and my past experience with a Lenovo desktop. Now, I do not trust their warranty support. I ordered a ******** from the Lenovo website 12/21/24; it was a new, custom laptop from the outlet section (someone had canceled their custom order because it took too long to receiveshould have been my first clue). Received laptop 12/26/24. On 12/30/24, when I tried to set the laptop up, I immediately got an error message. Based on the error message, Lenovo tech support recommended device replacement, and a replacement order was created. I sent the laptop back, but Lenovo still had my money. For months, I reached out via Lenovos slow chat. Chat **** assured me a replacement was in process even when I reminded them it was a custom device from the outlet; they said it didnt matter, and outlet purchases were handled by the same warranty department as regular purchases. Still, they gave no ***. I kept saying I would want to know **** if there would be no replacement because I needed a laptop. Example of a Lenovo email response: 1/6/25, The replacement order is been work on, as this is a customized model it does take longer for the replacement to be ready, as the machine was to be build, as soon is ready the Visibility Portal will be updated. Finally, I got an email from Lenovo 3/26/25 stating Unfortunately, this product is no longer available so we will not be able to send your order. I got a full refund 4/8/25, but I did not appreciate the slow and poor communication; the lack of updates except for efforts on my part; the false assurances that replacement of a custom order was supported; and, in the end, not so much as a one-cent coupon or decent apology for months of inconvenience. Im only glad the warranty issue did not happen further into device use because ********************** would have left me hanging for way too long without a working device or loaner.

  Lenovo

  Date: 05/02/2025

  The Better Business Bureau
  ***********************************
  ********** 27612
  
  Lenovo
  *******************
  *********************
  
  Dear Madame / Sir
  
  We are in receipt of a copy of the review filed on 4/25/2025. We have reached out to the customer and confirmed the refund. We offered a rebate on a new order. 
  
  Sincerely,
  Terry 

  Carol D

  Date: 05/04/2025

  A Lenovo representative called in response to my BBB complaint and offered a kind apology and a $200 discount on a future purchase. Although I appreciated the new effort, I made it clear that the only acceptable solution was for Lenovo to provide a replacement (or comparable device) at no additional cost to me--this is what Lenovo promised at the time of sale, again when I agreed to return the defective device for replacement, and every other time that I reached out via chat to ask for an *** on my replacement device. ********************** kept my money for an unnecessarily long time while falsely promising that they were working on a replacement. Lenovo still has not given a clear reason why they did not ultimately honor the replacement; I never canceled my end of the purchase agreement.