Complaints

This profile includes complaints for Leonard Buildings & Truck Accessories's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leonard Buildings & Truck Accessories

  630 W Independence Blvd Ste 3 Mount Airy, NC 27030-3568

  
• 

  Leonard Buildings & Truck Accessories

  955 Peters Creek Pkwy Winston Salem, NC 27103-4551

  
• 

  Leonard Buildings & Truck Accessories

  580 N Andy Griffith Pkwy Mount Airy, NC 27030-2521

  
• 

  Leonard Buildings & Truck Accessories

  5226 Fayetteville Rd Raleigh, NC 27603-4132

• 

  Leonard Buildings & Truck Accessories

  228 Zeb Robinson Rd Henderson, NC 27537-8759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ARE truck cap from Leonards at ****************************************** on August 12th, 2022. Within 2 weeks I identified that the cap was leaking. After multiple attempts on 9/23, 11/15, 12/15/2022 and 4/6/23 by Leonards to repair including removing and reinstalling 2 windows it was determined that the cap should be returned to ARE. The cap was returned in October 2023. At that time, the then Leonard manager committed that if it still leaked after return from the manufacturer they would refund the price of the cap and installed accessories. Upon return from the manufacturer it was still leaking. Due to Leonards scheduling an my travel we agree that as soon as I returned in March, 2024 I would return the cap for a refund. During this interim period that manager was terminated and it appears my agreement was also terminated. I contacted Leonard and their solution is to return the cap to the manufacturer again. Now after multiple attempts, I am left waiting for at least a month without the use or the cap (again) an no alternative use my truck as intended. My desire is for Leonard to refund the purchase price to allow me to pursue an alternate solution.

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

  The business has responded to me and complaint has been resolved.  

• Initial Complaint

  Date:02/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid ***** dollars down to buy a building they changed it to rent to own with out telling me and I want my money back, last year they lost my information didn't take any payments for 3 months and I had to pay all at once or lose my building,

  Business Response

  Date: 06/26/2024

  See attached response.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Leonard USA Management,
  
  I am writing to express my profound disappointment and frustration regarding the mishandling of my recent order for a premium spray-in bed liner and truck bed cover for my new F150. My experience with your company has been a significant failure in terms of customer service, reliability, and professionalism.
  
  I placed an order for your top-of-the-line bed liner and bed cover, totaling nearly $3,000, with the expectation of receiving exceptional service. I dropped off my truck on 12/19, fully expecting the bed cover, which I was informed had arrived early, to be installed the same day. I was explicitly assured that all necessary components would be in stock and ready for installation by 12/20.
  
  To my disbelief, your company has failed to deliver on every promise made. As of now, my truck remains untouched, the bed liner uninstalled, and the truck bed cover is still not in stock, contrary to your assurances. Additionally, no estimate for the completion of this work has been provided, leaving me in complete uncertainty.
  
  This situation is unacceptable. Leonard USA has not only betrayed my trust but also caused me significant inconvenience and stress, disrupting my holiday plans. I will now have to rent a vehicle to accommodate my holiday items, incurring additional unexpected expenses.
  
  I am unwilling to accept this level of service from Leonard USA. I chose your company based on its reputation for professionalism, quality, and dependability, but this experience has been a departure from those standards.
  
  I implore Leonard USA to take immediate action to rectify this situation. I demand a resolution and fair compensation for the inconvenience, distress, and added expenses your company has caused. I expect a prompt response to discuss how we can remedy these failures and ensure that no other customer faces such an ordeal with Leonard USA in the future.
  
  I await your immediate attention to this matter.

  Business Response

  Date: 01/03/2024

  We have reach out to Mr. ******* addressed his concerns, needs, and have come to an agreement on how to move forward that the customer has accepted. 

• Initial Complaint

  Date:12/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Leonard Shed from the store in ********, ******** on July 14, 2023. It was delivered to our house on August 21, 2023. We had some minor damage with delivery and the Mt. Airy staff visited the site to check on the shed. They felt the shed needed to be releveled and more supports placed under the double wide door entrance. It took until November 29 for someone to come and correct the issue. Along with our numerous calls to the store, I reached out to their customer service section of their website trying to find out why they advertise their sheds as being a certain dimension, when in fact they are less that what is advertised. No one has reached out to me with an answer. We ordered our shed based on the dimension in their brochures, we customized our shed and added extras, based on a floor plan supplied by them online. Upon delivery of our 12 x 16 foot shed, we measured the outside dimensions which includes the width of siding on the shed, and the shed measures 11'-3" x 15'-9". We feel that they are misrepresenting their products not providing the square footage that is shown on the marketing brochures. We paid for a 12'x16' shed, which I assumed was the inside dimension, but it isn't even the outside dimension, we received something smaller. I just felt like the whole size of the shed was misrepresented.

  Customer Answer

  Date: 12/18/2023

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 06/26/2024

  See attached response.

  Customer Answer

  Date: 07/01/2024

   I am rejecting this response because:  We have contacted their customer service with no response and after contacting the BBB in December 2023, we received a response last week to contact their customer service so the issue can be resolved. I left all my contact information in the letter and with customer service portal. I feel this is an endless loop.  They don't give me a contact person only a generic customer service portal to which they do not respond.
  
  
  

  Business Response

  Date: 08/05/2024

  Formal Letter to Customer
  ********************************************* Outfitters
  *********************************************
  *********************************************
  **************
  July 22, 2024
  *******************************
  ****************
  ****************
  Dear ******************,
  Thank you for bringing your concerns regarding your recent Leonard Shed purchase to our attention. We sincerely apologize for any inconvenience caused by the issues you've experienced.
  After reviewing your complaint, we understand your frustration regarding the delays in resolution. We value your feedback and take your concerns seriously.
  To resolve this matter, we have provided you a receipt adjustment for the inconvenience caused by the delays in resolution.
  We are committed to ensuring your satisfaction with our products and services. A member of our team will be reaching out to you shortly to discuss the details of the adjustment and schedule the necessary service appointments.
  Thank you for your understanding and patience as we work to resolve this matter promptly.
  Leonard Truck Outfitters
  
  By accepting this compensation, you are agreeing to our liability waiver found below.
  Leonard Truck Outfitters General Liability Waiver
  By accepting the compensation amount provided by Leonard Truck Outfitters, the customer agrees to the following terms and conditions:
  Acceptance of Compensation: The customer acknowledges that the compensation amount offered by Leonard Truck Outfitters is fair and sufficient consideration for any claims or grievances the customer *** have had against the store.
  Release of Liability: The customer hereby releases, waives, and discharges Leonard Truck Outfitters, its owners, employees, and agents from any and all liabilities, claims, demands, or causes of action that *** arise from or are related to any incident, injury, or damage that occurred before the acceptance of this compensation.
  No Further Claims: The customer agrees not to file, pursue, or participate in any lawsuit or legal action against Leonard Truck Outfitters regarding any incidents, injuries, or damages that are covered by this waiver and for which compensation has been accepted.
  Full and Final Settlement: The customer understands and agrees that the acceptance of the compensation amount constitutes a full and final settlement of any and all claims, disputes, or grievances related to the incident in question.
  Indemnification: The customer agrees to indemnify and hold harmless Leonard Truck Outfitters, its owners, employees, and agents from any and all claims, actions, damages, costs, or expenses (including attorneys' fees) arising out of or related to any claims that are waived by this agreement.
  Voluntary Agreement: The customer affirms that they have read and understand this waiver, and that they are accepting the compensation and agreeing to the terms of this waiver voluntarily, without any coercion or undue influence.
  Governing Law: This waiver shall be governed by and construed in accordance with the laws of the state in which Leonard Truck Outfitters is located, without regard to its conflict of laws principles.

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trailer for my son to use in his business on May 2, 2023. On May 17, the tires blew while he was using it in Virginia. He purchased new tires for 1017.00 there. I went to the shop in Conway to find out that there had been a 30 day warranty. Both the manager (Curtis) and the assistant manager (Lindsey) assured me that we would be reimbursed for the tires if we sent them the invoice via email. There have been several assurances that "the check is on the way." We have not received any money as of yet. They did offer 400.00 or new tires, neither which fulfill their obligation. At this point we would just as soon sell the trailer back to them, but at the very least we expect them to honor their word and give us the complete reimbursement of 1017.00.

  Business Response

  Date: 12/15/2023

  We have spoken to the customer and have provided one of the two options based on their feedback: Leonard is willing to provide a $400 check OR give him 4 new tires and rims out of our inventory. Once the customer lets us know of his decision we will have accounting take care of the check or you can stop by the store and we will load 4 new tire and rims into your truck.  If the trailer is still in Virginia, we will direct you to the closest Leonard store.

  Customer Answer

  Date: 12/15/2023

   I am rejecting this response because:
  The amount  this business wants to pay is not correct. I am asking for the original amount of 1019.51, since that is the amount that was promised to us originally. I am  asking for this company to honor their word, instead of backing out and changing the terms.  I do not need new tires, since I paid for the new ones I have. 
  
  
  

  Business Response

  Date: 01/03/2024

  The customer has been reached out to by our staff and provided the following update: Leonard is willing to offer a refund in the cost of $400, which is the value of our trailer tires or a store credit for the full amount the customer is asking for reimbursement. 

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint relates to the Leonard Building and Truck Accessories in ****** **** ********. I purchased a Leer fiberglass cap (Item *********** ****** *********) from them which they installed on the bed of a Ram pickup on February 8, 2023. In May 2023, I returned to the shop and showed them that the cap windows leaked, the connections to the truck bed leaked and the gate locking mechanism was broken. They agreed to make repairs but since then have only advised me that the parts are on order from Leer. This seems like an inordinate amount of time. There is no dispute over the repairs needed.
  I paid $5000 for the cap and am only looking for timely repairs.

  Customer Answer

  Date: 10/31/2023

  I have not heard from the business in response to my complaint.  

  Complaint ********- On October 27 , Leonard Building and Truck Accessories of ****** **** ******** attempted to repair the leaking windows on the truck cap. It didn't work and they sent this note to LEER: "We replaced the windows on roger *******’s cap and they are still leaking we believe the window cut outs are to large serial number is ********. Unfortunately they are leaking worse now than before please let me know our options." I now believe a new cap is the only solution.

  **** **** ***** ******* *************************)

  
  

  Business Response

  Date: 11/06/2023

  This complaint is actually for LEER and not Leonard. The product was purchased from a Leonard store. After waiting 3 months for parts from LEER, which the customer was aware of the product was repaired at the Leonard store of purchase. During the repair the store realized there was a factory defect, which we have been working with the customer to resolve. We have contacted LEER directly to get this addressed immediately for Mr. ******* with the expectation this is resolved within the next 1-2 weeks. 

  Customer Answer

  Date: 11/08/2023

   I am rejecting this response because:

  The only choice BBB provides is to accept the response and close the BBB case or reject the response. So I must reject it until the situation is actually resolved.   I am pleased that Leonard anticipates resolving issues with their supplier ( Leer) within the next two weeks.  But I cannot yet agree to close the case. 
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******* ****** BOUGHT A TRAILER FROM LEONARD BUILDINGS IN ******** **. I WAS QUOTED A PURCHASE PRICE OF $3,689 AND APPLIED 761.39 DOWN. WAS THEN TOLD IT WOULD BE APPLIED TO THE PURCHASE PRICE OF THE TRAILER. MY BALANCE WAS TOLD TO BE $2,927.61. I CALLED THE FOLLOWING DAY FOR PAYOFF. I WAS TOLD THE PAYOFF AMOUNT WAS $3,910. I ASKED THE REPRESENTATIVE ABOUT MY DOWN PAYMENT NOT BEING APPLIED TO DECREASE THE TOTAL COST TO THE AMOUNT OF THE PURCHASE PRICE, AS I WAS TOLD UPON PURCHASE. THE REPRESENTATIVE AT LEONARD TOLD ME THAT I HAD BOUGHT THE TRAILER, THIS WAS MY PROBLEM, AND THAT I OWED WHAT WAS OWED!!

  Customer Answer

  Date: 09/03/2023

  I have not heard from the business in response to my complaint. I contacted the financial company and they said they wasn’t funding Leonard’s for the item and told me to take it back. So I took it back as they told me too. And Leonard’s told me they was not refunding me my money that I paid down. 

  Business Response

  Date: 09/25/2023

   

  Mr. ****** purchased the trailer through **, an RTO finance company we partner with. He then went home, and the next day requested a pay out from them. When he saw that there were additional fees, he became upset and called in to the store. The store manager Robert then explained to him that he got a discount but there were additional fees with RTO. He then called into corporate where they put our District Manager in contact with him. During their conversation I tried to explain to Mr. ****** that with RTO there are fees, and his down payment did go toward the trailer but the fees were added per his agreement with **. He became upset and when asked if he would just like to buy the trailer out right he hung up the phone. Somedays later he called the store and stated that he wanted to just return the trailer and ** told him he could per his conversation with the store. We reached out to **, and they informed me that he had told them we said it was ok. Mr. ****** brought the trailer to our lot late one evening and just dropped it off. Legally the customer is still liable for the trailer with **, which will be processed as a repo. This is a disagreement between the finance vendor and the customer.

  Customer Answer

  Date: 09/25/2023

   I am rejecting this response because:
  
  The statement provided by the district manager is not true! I informed the store manager when I dropped the trailer off after ** Rentals management team instructed me too cause they have a copy of the invoice which I provided of a different amount due then what ** provided. ** Rentals management team also informed me that Leonard’s would not be funded for the trailer and that’s when I was instructed by them to return the trailer. I also informed the store manager when I arrived at their store that I was returning the trailer per ** rentals. And I still have not to this day received my $761.39 after they received their property back!! I was told by their store manager that the $761.39 was towed the price of the trailer and it was not. And that’s when I contacted ** rentals. I also contacted ** Rentals today September 25, 2023 @3:37 pm ET to confirm what the district manager response was to this complaint. And she stated that the trailer was not counted as a repo toward me as Leonard’s was never funded for the trailer. And the account #***** was closed out. The ** Rentals agent that I spoke with was Tanya!! 
  
  
  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NNPRCC is where they delivered two building. They know how and where we are located. We have been trying to get them to come back and stop water from entering through the front door and rotting out the floor. So far they either can't fix it or never bother to come back. We have given up on this. If they can't fix it either say they can't or just exchange or pick it up and refund out money.

  Business Response

  Date: 09/25/2023

  ********

   

  Here are the details for the other complaint along with a supporting image that shows the issue has been resolved by our repairs team:

   

  The original complaint was that the threshold was cut wrong.  The Leonard repair team fixed the issue on 9/21/22 and internally is marked as Issue *****.

  We originally went to the customers location on 8/18/23 - Issue 13976, which did not resolve the issues. It was finally repaired on 9/21/23.

   

  Business Response

  Date: 09/26/2023

  ********

   

  I have included a picture from today that shows our repair team attempting to arrive and fix the final issue. The customer has refused to answer and access to the property is currently closed off.

   

  Thank you,

   

  German L******

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. He came, fixed the problem and we are glad it is finally over with.

• Initial Complaint

  Date:05/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2021 I purchased/ financed a shed through Leonard building at the M********* ** location. With the understanding that I had been approved & given my information on monthly amount due for 24 months I agreed to the purchase. I was given a receipt with purchase price of shed with additional items for shed & amount paid at date of purchase. The shed was delivered in about a weeks time. I received my first month invoice in which it gave me an option to set up auto pay, so I did. No other information was listed on the invoice but amount due, customer number and how to pay. Flash forward to April 2023. As I have gotten closer to my pay off date I decided that I would pay final amount off on shed early. I called to pay off remaining amount and was told I had signed a contract in which it would be rent to own and not financed, that it also was rent to own for 72 months and not financed for 24 months. Keep in mind no document I have ever received, receipt or monthly invoices, has ever indicated rent to own. I was then told I owed double what I had originally paid for shed. I asked the customer service rep to email me the said contract I signed. On receipt of contract by email I notice my name was electronically signed with date/time stamp with incorrect information listed. Best part was on the date and time I signed it I was also undergoing surgery with proof of time/date as well. When provided to local dealer, same guy who sold it, he couldn’t explain what had happened. Then I was told and given a general managers name who would call me, never called, called multiple managers with no return call until almost a full month later. Then I was told yeah I’m sorry but you signed the contract even though I provided a medical document showing I was intubated at the time of signing. To this day I have left messages for his boss and no reply! I’m over it! They must not know it’s a felony to forge a signature. Best part is I just want to pay off what I actually owe on it!

  Business Response

  Date: 05/25/2023

  Multiple Leonard team members have spoken to this customer. The documents she provided and signed with us clearly state it is a rent to own agreement and states it is a 72-month term. Our RTO department made a reduced pay off offer to her as well and she refused to accept. RTO has documentation of all of her dates of contact and can provide more information if needed. We have attempted to remedy this situation with the customer with no solution accepted so far. 
  
  

  Customer Answer

  Date: 05/30/2023

   I am rejecting this response because:
  Leonard Buildings has made no attempt at resolution as documents have been provided to prove contract was no signed or ever provided to me as I have proof that at the time of electronic signing as I was intubated (artificial tube in airway for breathing) at the same time the documents were time stamped. The resolution that leonard finally offered after I spent 4 weeks trying to contact and yes I have every date of attempted contact as well, Brian W********* offered a payoff amount that was accommodating to them, not me. It was no where near a reasonable amount. The original purchase agreement was 24 months same as cash. Brian states that was never an available offer however Jimmy the Morristown store manager had it posted on the shed we purchased (and additional sheds) and as we finalized payment in which we were told we were approved for financing and what monthly rate would be. I have owned the shed and made payments for 21 months with payments of over $200 monthly and owe less than $1,000.00 and agree to pay a pay off amount of close to $3,000. So they are correct I did refuse offer and asked to speak with his manager Jeff Howel who has yet to contact me and it’s been 2-3 weeks of repeat attempts to contact him through his assistant Alan. So a forged contract with a customers signature is not a legal agreement or contract. This is one of the most dishonest businesses I have ever purchased through. Even customer services reps that I have spoken with through Leonard while I attempted to contact the above listed associates have said very similar responses. Either they have accidentally merged to customers information together or your name was esigned but it wasn’t you. Now with that said Brian W********* is an intelligent man so I don’t appreciate the run around when I have documents that prove otherwise. Im to the point im ready to seek a lawyer and they will not be concerned about a payoff amount as they should be worried about the charges associated with forgery. Documents have been provided to company and my part has been done. I would like to pay my correct advertised and agreed amount off and be done with Leonard. 

  
  

  Business Response

  Date: 05/31/2023

  Mrs. ********* and our VP of Sales have spoken and come to a mutual agreement on the payoff amount. Per our team this issue has been resolved and the case will be closed once final payment is received. 

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4-8-23 ordered a leer truck cap 3,749.04$. I paid half to have it made. 5-16-23 paid remaining balance to have installed. The price included a ( leer 7 way harness int power) extra 129.99$ and a dome light was included in the package. I noticed that the dome light only came on when the vehicle was running. When I complained, I was told to fix the problem, that I would have to spend another 110.00$ to get the dome light to work like the rest of my truck lights do. I told the Leonard rep that it was not safe to unload cargo from the back of a running truck and he said to make sure that the truck was in park, very unprofessional when talking about life safety. For the amount of money I paid and the extra 7 way wire harness I purchased, the dome light should work just like the other lights that are in my cargo bed. I should not have to pay extra to have the light issue resolved. order# ********

  Business Response

  Date: 07/10/2023

  Our District Manager spoke with Mr. *** today. He is set to drop his truck off in the morning at 8:00 am EST for the work to be performed to correct the issue. Mr. *** is satisfied with our solution offered to him and this matter will be handled tomorrow by lunchtime pending the customer arriving at the set appointment. 
  
  

  Customer Answer

  Date: 07/14/2023

   I am rejecting this response because:  The company did try to fix my problem on the date mentioned in their response.  However, the work that was done did not fix the problem.   We have scheduled another appointment for Monday July 17, 2023 to try again to fix the issue.  If all issues are resolved at that time, I will close this case.