Complaints

This profile includes complaints for Green Bean Battery, an LKQ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Green Bean Battery, an LKQ Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Green Bean Battery, an LKQ Company

  1245 Thompson St Pittsboro, NC 27312-5632

• 

  Green Bean Battery, an LKQ Company

  905 J R Industrial Dr Sanford, NC 27332-9733

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty claim that was approved for a main battery for a 2006 ****** Prius on April 20, 2025 per this email. I have been unable to receive service since this time, and the company is unresponsive. I am at a loss as to how to get service without your assistance.-------- Forwarded Message --------Subject:Re: VA ****** Prius ********* (G2P) #WRNTY00068848 Date:Wed, 30 Apr 2025 00:07:59 +0000 From:Warranty <*******************************************************************************>Reply-To:Warranty <*******************************************************************************>To:******************************************************************** New reply for the ticket #WRNTY00068848 Thank you for taking the time to get all the relevant information over to us, your warranty claim has been approved. The battery will go into production then be tested. Next the inventory team will arrange for the battery to be shipped out to your local installer, once verified that it has arrived the scheduling team will reach out to setup the install appointment. This process can take estimated ***** working days from the approval date but we are working to have it done sooner. ******* Greenfield #WRNTY00068848 Warranty This will be appended to all your emails.The due date passed three times without resolution. There are too many emails to include for your form, but suffice it to say all has been fruitless. All I get when I can reach someone are excuses.I called the warranty department and they said they could not help me and referred me to the scheduling team, which has not responded to my emails, and has been unavailable to reach by phone. I just want them to honor their warranty.

  Business Response

  Date: 06/18/2025

  Dear Mr. *************** you for your patience, and we sincerely apologize for the delay and lack of communication regarding your approved warranty claim (#WRNTY00068848) for your 2006 ****** Prius.
  We recognize that your approval was granted on April 20, and we understand how frustrating it must be to have received no meaningful follow-up since then. Please know that this experience does not reflect the level of service we strive to provide, and we take your concerns seriously.
  The delays youve encounteredmissed timelines, unreturned emails, and referral without resolutionare unacceptable. We regret that youve been left without a clear path forward, and we are committed to resolving this promptly.
  To expedite your case, we are escalating this internally to both our warranty and scheduling teams to confirm:
  The production and shipping status of your battery
  The local installer logistics
  Immediate appointment scheduling
  You will receive a personal follow-up at [your provided email] within 2 business days, if not sooner. If you prefer, you can also reach us at ********************************************************* with the subject line "ATTN: Escalation WRNTY00068848" to ensure immediate routing to the escalation desk.
  Again, we truly apologize for the frustration this has caused. We appreciate your persistence and the opportunity to make this right.
  Sincerely,
  The Green Bean Battery Team

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is in process. The business has called me to schedule the installation, and assuming they follow through this will be satisfactory.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a battery for our hybrid vehicle in July, 2022. Service was fast, installation was completed within the week. We purchased the Lifetime Warranty on that battery. Battery has now gone bad. We submitted our claim for a replacement battery on May 7, 2025. Our claim was approved and we have been waiting since then to hear from the company as to when we would have our battery. Per their email, you are not allowed to communicate with them by email as it will send your claim to the end of the queue????? After numerous attempts to reach this company by phone which they don't answer, leave you on hold for up to an hour and forty-five minutes, you get no answers or information from them. This is my husbands daily driver and it is putting a hardship on us as well as costing us extra money trying to have a vehicle for him as he uses this vehicle for his job.

  Business Response

  Date: 06/10/2025

  Thank you for sharing your experience, and we sincerely apologize for the frustration and hardship this situation has caused.
  We appreciate your patience and understand how critical it is for your husband to have reliable transportation, especially for work. We also want to clarify our communication policy: while email is an important channel, we encourage phone contact for urgent matters to help prioritize claimshowever, we regret if this caused confusion or delays.
  We are actively working to improve our phone support to reduce wait times and provide clearer updates. Your approved claim is important to us, and we are committed to coordinating your replacement battery installation as swiftly as possible.
  If you havent yet, please send your claim details to ********************************************************* so we can personally ensure your case is prioritized and you receive timely updates.
  Thank you again for your patiencewe are dedicated to resolving this and appreciate the opportunity to make this right.
  Green Bean Battery Customer Support

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is: 6/9/2025 (6:23pm)In July of 2023 the battery of my 2013 Prius went out. I called Green Bean Battery and selected their battery with a lifetime replacement. They were quick and battery was installed with no problems. In April of 2025 I had problems with their battery and submitted a claim.April 29th, 2025: I received an e-mail letting me know that my claim has been approved.May 7th, I sent them an e-mail requesting when work might begin and I got a generic answer back saying they are processing it.Around May 28th, I sent them another e-mail following up on when I might get a replacement battery and they replied that they are working hard to respond to every e-mail.June 8th, I requested an update and now I'm being ignored.

  Business Response

  Date: 06/10/2025

  Thank you for reaching out and sharing your experience. Were sorry to hear about the delay and understand how frustrating this must be.
  To help resolve this as quickly as possible, please email ********************************************************* with the specific details of your original order and any warranty information you have available. This will help our team locate your claim and expedite the process.
  We appreciate your patience and are committed to ensuring your issue is resolved promptly.
  Best regards,
  The Green Bean Battery Team

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm waiting to hear back from the ******************* for 5 days. I submitted an email as instructed, though was not told what I needed to submit at first. I'm afraid to have any other mechanic look at my car until Green Bean comes and rechecks the hybrid because of the long list of things that can void my warranty that they list. I need my car. I have to figure out what is exactly wrong and can't do that until they check the hybrid battery they just put in 2 weeks ago. I tried calling today and they are closed?? But they say they should be open. An email response they sent, said they'd take 72 hours to get back to me and that was Monday.

  Business Response

  Date: 06/10/2025

  Thank you for bringing this to our attention, and we sincerely apologize for the delay and the inconvenience youve experienced.
  We understand how critical it is to have your vehicle running reliably, especially after a recent hybrid battery replacement. We also appreciate your concern about adhering to the warranty terms and your hesitation in seeking outside diagnostic workyour caution is completely valid.
  Please know that our Warranty team is actively reviewing your case, and we're working to provide you with the next steps as quickly as possible. In the meantime, if you haven't already, please send any relevant warranty details, including your name, vehicle information, and a brief description of the issue, to ********************************************************* so we can ensure your request is properly documented and prioritized.
  We strive to respond to all warranty inquiries within 72 business hours, and we regret that in this case, that timeframe was exceeded. We're taking steps internally to prevent delays like this going forward and to better communicate expectations around required documentation.
  Thank you for your patiencewe are committed to resolving this for you as quickly and thoroughly as possible.
  Green Bean Battery Customer Support

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were amazing before being bought out. Got a battery from them in 2021 it failed almost immediately but there were super responsive and had a new battery installed with in 48 hours. Its apparently all gone down hill and they don't communicate when it comes to there "life time warranty". Its been over a week since my initial claim was made and its been radio silence. I've tried to call the warranty number and I just goes to the automated line saying there close and to call during there business hours (it was with in there business hours). A warranty means nothing if you can't fulfill it in a reasonable amount of time or at a bare minimum communicate with your customers. To make it worse if you call there sale line they say the can get you a battery with in 5 day, but if you need a warranty good luck you don't matter. I would stay away from this company.

  Business Response

  Date: 06/03/2025

  Hi *****:

  Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration and lack of communication you've encounteredthis isnt the level of service we aim to provide, especially when it comes to honoring our lifetime warranty.
  Youre absolutely right: responsiveness and follow-through are critical, and we sincerely apologize for the delays and any confusion with our phone system. Were currently addressing these issues to ensure customers like you receive timely support moving forward.
  We want to make this right. Please reach out directly to ********************************************************* with your name and warranty claim details so we can immediately prioritize your case.
  Thank you again for your previous trust in uswed appreciate the opportunity to restore it.
  Best regards,
  The Green Bean Battery Team

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a battery with a three-year warantee from GreenBean. They said they would cover a replacement battery after the battery failed, but we have been waiting for weeks for a replacement and they say they will call to schedule but never do. We have made multiple attempts to resolve this directly with them.

  Business Response

  Date: 05/29/2025

  Hi *****:

  **** you for reaching out, and I sincerely apologize for the delay and frustration you've experienced. This is not the level of service we strive to provide, and I appreciate you bringing it to our attention.
  We absolutely want to make this right and get your replacement battery scheduled as soon as possible. Please email me directly at ********************************************************* with your order number or the name and phone number on the account so I can personally escalate this and ensure it's handled without further delay.
  Thank you for your patience, and againIm truly sorry for the inconvenience this has caused.
  Best regards,
  Green Bean Battery

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a hybrid battery with warranty from Green Bean Battery in November 2024. Although there were a few issues with the installation appointment, the process of purchase and installation was completed within about a week and a half. This year, the replacement battery failed. I submitted the warranty claim on 5/9/25. The claim number is #WRNTY00071242. I provided the information that was asked for, as well as the diagnostic scan, on 5/15/25. I received a response from M****** from the warranty department on 5/16/25 with more questions, which I answered. I did not hear from Green Bean Battery and sent a follow up email on 5/18/25. No message again, so another follow up email was sent 5/21/25. Still nothing, so I sent a 3rd email on 5/25/25. I finally received a response on 5/28/25, telling me the same thing from the 5/16/25 email from Green Bean Battery. I keep getting the run around and cannot get an answer on whether or not the warranty will be honored. Based on everything, I WOULD NOT and COULD NOT, recommend making a purchase from Green Bean Battery. I have tried to go through the proper channels, and am still hopeful for a resolution to my problem but I am quickly losing faith.

  Business Response

  Date: 06/10/2025

  Thank you for taking the time to share your experience, and we sincerely apologize for the delay, confusion, and frustration youve encountered with your warranty claim.
  We understand how important it is to get clear, timely communicationespecially when your vehicles reliability is at stake. While were glad to hear that the initial purchase and installation process went relatively smoothly, we recognize that the recent communication gaps have fallen short of expectations.
  Weve reviewed your case, including claim #WRNTY00071242, and have flagged it for immediate follow-up with our Warranty team to ensure the next steps are clearly communicated and that your concerns are addressed without further delay. We are committed to honoring valid warranty claims and sincerely regret that your experience has not reflected the standard we aim to provide.
  If you havent already, you can send any additional documents or details directly to ********************************************************* to ensure everything is properly logged and expedited.
  Thank you again for your patiencewe truly value your feedback and are working toward a resolution that restores your confidence in our service.
  Green Bean Battery Customer Support

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My hybrid battery, which is currently under warranty, is malfunctioning and my Prius is not drivable.Following the warranty instructions that stated I had to call to initiate a warranty claim, I called to start a claim by phone. No one answered my initial calls, but eventually I received a recorded message when calling after hours that allowed me to leave my contact information. The following day, I received a text instructing me to email to initiate the warranty claim. I followed these instructions with documentation of the appropriate codes and was told (1) I would receive a response within 72 hours, and (2) that any further contact attempts would push my claim to the back of the queue. I find this policy to be deeply concerning from a customer service ************* has now been more than two weeks with no further response. Despite their warning about contacting them, I have since attempted to follow up, but have not been able to reach ********* the meantime, this unresolved issue is causing real hardship and expense. We are renting a car for work and to transport our children to their summer activities. We had trusted that this matter would be resolved by now.This experience is especially disappointing because, until now, we have been happy with Green ************** and products. The original battery installation was fast, professional, and well-communicated. We have even referred Green Bean to others! Im not sure whats going on in this situation, but am hopeful that it can be handled in the same responsive, professional way as our initial experience. I see that the company is under new management, and I want to believe that they are taking steps to stand behind the products and service many of us once trusted. If your team is able to respond, Id appreciate a prompt resolution and confirmation of next steps.

  Business Response

  Date: 05/28/2025

  Hi ***** -

  Thank you for taking the time to share your experience and I sincerely apologize for the delay and frustration youve encountered. We understand how disruptive it is to be without a working vehicle, especially when it affects your familys daily life.
  Youre absolutely right to expect better communication and support from us, especially after the positive experience you initially had with our team. We deeply regret that this situation hasnt met those same standards.
  Id like to personally make sure your warranty claim is prioritized and resolved as quickly as possible. Could you please email me directly at ********************************************************* with your original claim details and any recent follow-ups? I will escalate this internally and make sure we get this back on track no more automated queues or delays.
  We're currently working hard to improve our systems and response times under new management, and your feedback is a vital part of that process. Thank you for your patience and for previously recommending Green Bean Battery we do not take that lightly and were committed to restoring your trust.
  Looking forward to resolving this for you quickly.

  
  Warm regards,
  *********************************start="1430" data-end="1433"> Green Bean Battery

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After qualifying for a battery replacement under warranty I can no longer contact this company They will not return my calls or emails. They never answer the phone.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a hybrid battery and lifetime warranty from Green Bean in January 2023. The entire process of purchase and installation was completed within a week.This year, the replacement battery failed. I submitted the warranty claim on 4/8, and it was approved on 4/14. On 4/17 I asked for an updated on my claim and was told that there was a ***** day wait. During this time, I was told, a battery would be manufactured, tested, and then shipped to me. I called once for an update and was told that the longer wait time was due to new regulations and policies to improve customer service. On 5/5, I received notification that the battery was being shipped to me, and that I would be able to schedule the installation after it arrived.The battery was delivered on 5/9, and I contacted Green Bean to schedule the installation and was offered a 5/14 appointment. I said that I was available, but asked if they were able to come any sooner. Instead of receiving a reply, I was again offered the 5/14 time and was asked to confirm my address. I responded again with my availability and address.The day before the appointment, I asked for confirmation of the appointment and did not receive a reply. On the day of the appointment, I asked again for confirmation and did not receive a reply. I called the customer service line and waited on hold for 20 minutes before leaving a voicemail. When no one showed up at the appointment time I was offered, I called again and waited on hold for 30 minutes before leaving a voicemail.I have been without my car for over a month now, and have the battery just sitting in my house. I need Green Bean to communicate with me and to install the battery in a timely manner.

  Business Response

  Date: 05/15/2025

  Hello ****** - 

  Thank you for taking the time to share the full details of your experience we sincerely apologize for the extended delay and lack of communication youve encountered. This is not the level of service we aim to provide, and we understand the frustration of being without your vehicle for this long.
  We recognize the importance of resolving this quickly and have escalated your case to our scheduling team.

  
  A warranty scheduling agent will be calling you to confirm a new installation appointment and get it on the calendar. Were committed to making this right and ensuring that your battery is installed as soon as possible.

  
  We also appreciate your patience and persistence in reaching out. Your feedback is helping us identify where our internal processes need urgent improvement especially around appointment confirmations and communication follow-up.

  
  If you have any further questions in the meantime, please dont hesitate contact us at *************************************************************************************************************.

  Sincerely,

  Green Bean Battery

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Green Bean Battery contacted me this morning in response to your action and scheduled the installation for this afternoon. A technician is here now installing the battery.
  

  Thank you so much!
  Sincerely,
  
  ****** ******