Complaints

This profile includes complaints for Green Bean Battery, an LKQ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Bean Battery, an LKQ Company

  1245 Thompson St Pittsboro, NC 27312-5632

• 

  Green Bean Battery, an LKQ Company

  905 J R Industrial Dr Sanford, NC 27332-9733

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Prius battery from Green Bean four years ago, with a lifetime warranty. Three weeks ago, the battery malfunctioned, with an error code specifically mentioned in our warranty as covered, so we contacted Green Bean. That was 15 days ago. At the time, we were told that warranty service would be completed within ***** days, already an extremely long time for our only car to be nonfunctional. Now, it's been 15 days and counting with no communication.Green Bean have told us by email that there "isn't a way to track" how long it may be before we have the working car which we paid them a great deal of money for, and they aren't available by phone at all; their phone number leads into a broken phone tree, which asks if you'd like to hold for an agent but then simply repeats that prompt without ever actually connecting to any phone queuethe prompt loops indefinitely, making it completely impossible to actually reach anyone.This is completely unacceptable treatment considering the price we paid for the battery and its warranty. We paid for a working battery, including the guarantee it would continue working, and clearly we do not have what we paid for: our battery is not working and is not being replaced. We are promptly owed either a working battery or our money back.

  Business Response

  Date: 05/15/2025

  Hi ****** Geoffrion ********,

  
  Thank you for sharing the details of your experience we sincerely apologize for the delay and the lack of communication youve experienced throughout this process. We fully understand how frustrating it must be to be without your vehicle and to feel left without clear updates.
  This is not the service standard we hold ourselves to, and were actively working to improve our responsiveness and scheduling systems to prevent issues like this from recurring.

  
  You will be contacted shortly by a member of our warranty scheduling team to confirm and get your installation appointment officially on the calendar. We are prioritizing your case to ensure this is resolved as quickly as possible.
  We truly appreciate your patience and are committed to making this right. If you have any further questions or concerns, please dont hesitate to contact us at *************************************************************************************************************.

  
  Thank you again,
  
  Green Bean Battery Customer Support

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23330234
  
  Green ****** text response to this complaint was perfectly polite and made promises which, if they had made good on them, would have been a very satisfactory resolution. However, it's now the end of the 5-day response window and we still have not heard from them other than that response. Their BBB response only said they would contact us "shortly," without giving an actual timeframe, and even that message only said they would contact us to _schedule_ our  further appointment, without any promise that the appointment would actually happen soon; and then they failed to follow through on even those minimal assurances.

  We first contacted Green Bean on April 28th, meaning we're now approaching a full month without ever even being given a _timeline_ for actual replacement of our battery. That is, frankly, a completely unacceptable amount of time. If Green Bean cannot provide us with a working installed battery by May 28th then we would like our money back from our original battery purchase.
  
  Sincerely,
  
  ****** Geoffrion ********

  Business Response

  Date: 05/20/2025

  Good afternoon -

  Thank you again for your continued patience and for holding us to the standard we promise we sincerely regret that we've fallen short in delivering timely service and clear communication.

  You're absolutely right: we assured you of a resolution, and the fact that you've yet to receive a confirmed appointment especially after nearly a month without your vehicle is not acceptable. We take full responsibility for the delay and understand the significant inconvenience this has caused.

  Can you please email ********************************************************* with all the account details? I personally will make sure this gets addressed.

  Our team will then escalate your case to the highest priority level. 

  We truly appreciate your patience, and we're committed to earning back your trust by delivering on what we promised.
  

  Sincerely,

  Green Bean Battery

  Customer Answer

  Date: 05/25/2025

   
  Complaint: 23330234
  
  I am rejecting this response because:

  Despite my prompt message to the info@ email address given in Green ****** last response to this complaint, my five-day reply window has expired with absolutely no further answer from them, much less any chance to schedule an appointment for battery replacement.

  As there is no longer any time left in which Green Bean could realistically complete the battery replacement I am forced to demand an immediate refund of our original battery purchase.
  
  Sincerely,
  
  ****** Geoffrion ********

  Business Response

  Date: 06/02/2025

  Thank you for bringing this to our attention. I want to sincerely apologize for the frustration and inconvenience you've experiencedespecially with your only vehicle out of service. This is not the level of support we aim to provide, and I completely understand your disappointment.
  We take our lifetime warranty commitments very seriously, and Im truly sorry that your experience has not reflected that. Delays in communication and service, especially without clear timelines or updates, are unacceptable and not representative of the standards we hold ourselves to.
  Please reach out to me directly at ********************************************************* with your order details (including the warranty number). I will personally investigate your case, prioritize it, and ensure you receive a resolution as quickly as possible. We also appreciate your feedback about the phone systemthis will be escalated to our technical team immediately.
  We are committed to making this right and restoring your confidence in both our product and our company.
  Best regards,
  Green Bean Battery

  Customer Answer

  Date: 06/07/2025

   
  Complaint: 23330234
  
  I am rejecting this response because:

  This message is simply a copy-paste of the previous one, containing instructions to contact Green Bean's info@ email address, a step I had already taken. We still have not received _any_ reply to the several emails sent to that account.

  We _did_ receive a text from green bean regarding scheduling an appointment, which made no reference to our complaint or even any apology. We are expecting green bean on the 11th. However I certainly do not trust them to actually arrive on that date, considering how unreliable they've been so far, let alone am I confident they will fully resolve the issue at that time.

  _If_ they do, then that will still not represent a satisfactory resolution, since no restitution will still have been made for the over forty days during which we were without a working vehicle. Accordingly I am not considering the complaint resolved at this time, and possibly will not even after the appointment, depending on the contents of that appointment.
  
  Sincerely,
  
  ****** Geoffrion ********

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23330234
  

  The replacement appointment which we had scheduled for today did not occur. Green ****** operator told us that it will not happen today and gave no details of any replacement date. We will accordingly be engaging legal representation to secure a refund in light of Green Bean's utter failure to meet its warranty obligations.
  
  ****** Geoffrion ********

  Business Response

  Date: 06/13/2025

  Thank you for reaching out and bringing this to our attention. I sincerely apologize for the frustration and inconvenience this situation has caused. I understand how critical it is to have your vehicle functioning, especially with the extended wait youve already experienced.
  Firstly, I want to apologize for the delay in our communication. This is not the standard of service we strive to provide, and I can fully appreciate how disruptive this must be to you. The delay in receiving the warranty service within the ***** day window was unacceptable, and we take full responsibility for this lapse in customer support.
  I also want to acknowledge your concerns regarding our phone system. I understand that this experience has made it difficult for you to reach us, and we are actively addressing this issue to ensure our phone system is working properly. This, along with the delay in service, is absolutely not how we want to treat our valued customers.
  We are currently reviewing the status of your battery replacement and I will personally ensure that your case is escalated to the highest priority. I understand the importance of resolving this as quickly as possible, and we are committed to providing either a replacement battery or a full refund, whichever best meets your needs.
  To help resolve this as quickly as possible, I am escalating your case and will be in touch directly with a clear update on the next steps. In the meantime, please feel free to contact us via email at ********************************************************** or if necessary, I can personally coordinate a time to speak with you directly.
  We truly appreciate your patience, and once again, I sincerely apologize for the inconvenience this has caused. Rest assured, we are committed to making this right as quickly as possible.
  Thank you for your understanding.
  Best regards,
  Green Bean Battery

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23330234
  
  I am rejecting this response because:

  This is just a copy/paste of their previous response. We've been emailing the given address for weeks with no answer. They're not even trying at this point.

  The battery has been replaced by another company and our filing in small claims court will arrive shortly.

  Accordingly, there is no response which green bean could give now which could solve the problem, so rather than further back-and-forth this complaint should be closed and recorded as a failure on Green Bean's part.
  
  Sincerely,
  
  ****** Geoffrion ********

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a Prius and the battery that I bought from green bean battery has died for the third time in 3 years. The warranty department stated on April 18th that the battery would be made and tested then I would be contacted for scheduling. I contacted them last week and they said normally 2-3 weeks for all of this to take place. May 7th I emailed them asking for any kind of update. May 8th I called and the sales department said all the warranty people are busy and they would send a message to see if they could get an update. Today is may 9th. It is a little frustrating to not hear back when your only car is broken down. ******************* is always busy but sales department is available in less than 5 minutes.

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Good afternoon. I had a complaint against a company that I would like to withdraw from. They are making it right 

   

  Sincerely,

  ***** *****

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The end of March 2025, our 2008 Prius began to have driving issues with warning lights coming on. We took to our mechanic who did a scan and showed that our battery (originally purchased with Green Bean Battery and having a lifetime warranty) needed to be replaced. At the time, our car was drivable, but a few days later, it was not longer driving correctly or safely. We send all of our paperwork in and was told that the warranty **** usually responds within 72 hours. We waited a few weeks and finally were told on April 14 that our claim was approved. We have tried numerous times to get a clear answer on when to expect the replacement battery and have received some cryptic emails, and few of our emails and none of our phone messages have been returned. Today I spoke to **** who could not give me any more information (now, over 5 weeks after our submission) and was very dismissive, saying all the information was in the emails. I read him one of our recent emails and he had not record of that. We have been without access to our car for over 5 weeks with no clear understanding of when a resolution will be done. We are at their mercy as we don't want to buy a new battery (at over $5,000) but have no assurance when we will get the replacement as promised via the warranty.

  Business Response

  Date: 05/16/2025

  Hello *** & ******* -

  Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience this situation has caused. We understand how important reliable transportation is, and we regret that youve been without your Prius for so long during this process.
  Your feedback has been shared with our warranty and customer support teams to ensure this issue is thoroughly reviewed and addressed. We recognize that communication could have been clearer, and were taking steps internally to improve response times and ensure that updates are accurate and timely.
  Please know that honoring our lifetime warranty is something we take seriously, and while supply chain challenges or scheduling issues may occasionally cause delays, your case deserves proper attention and resolution.
  If you're willing, please email us directly at ********************************************************* with your case number and any recent correspondence so we can personally follow up and escalate this matter for faster resolution.
  We appreciate your patience and the opportunity to make things right.
  The Green Bean Battery Team

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green bean battery is one of the worst battery services thst you can use.. they charged me their $1300 cost for a lifetime battery with the ability to transfer it once to a new owner. When I got my 1st battery it died in 5 days...... the second took 2 weeks to install because they were too stupid to realize that they need more than one installation tech. 3rd battery same thing except it took 3 weeks. And the final battery took almost a month.... wonder if they can go a month without transportation. Then when I sold the car to my niece they told me they can transfer the warranty because I didn't tell them I sold the car to her prior. Critical detail that should have been explained..... However that would require giving a s*** I want my money back... or i want them to honor their warranty transfer...

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty on my cars hybrid battery. ****** Prius 2004 . Which I purchased from Green Bean battery. The battery died and I submitted a claim. It was approved, they claimed the battery was built and needed to be scheduled for an install. They come to your house . That was 2 months ago. I spoke to ****** who said he would bring the matter up at a meeting and he would call me back the next day. He never called back. I have called numerous times and have gotten nowhere.Please help me, this is a hybrid battery, the car is not drivable.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the very beginning they were fantastic and we referred them to everyone. We run a fleet of about 300 hybrid vehicles and we went to Green Bean for all of our hybrid needs. As time went on they got bought out by ***. We assumed they would only get better since LKQ is a huge nation wide company, it has been quite the opposite. **************** and responsiveness has taken a drastic dive. Back in 2020 they were always within 24 hours for warranty work and new installs. Now we are lucky to get any response at all within a 7+ days. We have spent well over a few hundred thousand dollars and we are the ones who are getting screwed, almost daily. As of the time of this review we have 11 vehicles that need to have warranty work done and there is no sign of that number dwindling any time soon. Highly disappointing in all aspects. Would not recommend them to anyone now.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previously Purchased hybrid Battery from Green Bean Battery with life time warranty failed. Open a claim with them on 3/3/2025. Claim approved on 3/4/25 # WRNTY00069592. I called them after about week or so for status. They informed me, my replacemnt Battery in shipment and I will here soon from scheduler soon to make appointment to install. Didn't hear back called again ***** apologize and said it missed will be in next shipment. No news, called back on 3/21. Said he sent message to Mgrs. To reach me. Didn't hear back called and spoke with ******* on 3/25. Said good news the battery recived in my area the night of 3/24. I should hear back Tuesday 25 from scheduler for installation. Since Didn't receive any call , I called again today, ***** is not sure if the batter shipped yet. Every time I ask them for a sup. Or Mgr. Name or number they are refusing to give them out. No matter how I try can't speak with any one except these tow which always giving me wrong incorrect information. My Hands are tight I had to return the rental car as was very expensive. It's close to a month that I don't have a car. "Not drivable due to hybrid battery failure " I had a really good experience with this company. 2 years ago. But extremely unpleasant this time. I appreciate what you can help me with. This is probably my 1st BBB complaint I'm filling. Thank you so much. **** *****.

  Business Response

  Date: 04/03/2025

  Good afternoon,

   

  I looked into this issue and I do see that the hybrid battery was replaced in ****** vehicle yesterday, April 2nd.

  I researched why it took them so long to get a battery and determined that this, specifically, was due to one of the shipping companies that was not delivering the shipment to our installer. I personally had to call the terminal and ask them what was holding up the delivery (for 13 days). They told us that they had to contract out some of their deliveries and ours was one of them. Once I spoke with the manager at the terminal, he sent someone that day to deliver the batteries. This is information that the warranty representatives do not have access to. I deeply apologize to **** for having to wait this long. I am happy to see that he has already had his replacement. 

  Please let me know if there is anything additional that you need from me. 

   

  Thank you,

  ***** ******

  Customer Service Manager

  ******************** Bean ********************

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/2024, our new Hybrid battery order was delivered along with the battery module. After installing the Hybrid battery and module (*** Module), the *** module failed to communicate with our diagnostic scan tool. We tried multiple diagnostic tools and performed a "Hard Reset" on the module and still no communication with the included *** module. In addition, on 6/21/24 at 8am, we made several attempts to communicate with the warranty and sales department via telephone and email and were unsuccessful. The emails sent to ***************************** and ************************* would bounce back due to being "undeliverable". At approximately 3:30 pm on 6/21/24, I called the sales number at Bumblee Battery and **** answered the phone and I explained the situation. **** suggested performing a "Hard Reset" on the Battery module and retest. **** said to email him the pictures of the results at *************************** After the unsuccessful result, I emailed **** the images at the suggested email address and once again, the email was "undeliverable".As you can see, we were concerned with the lack of support and difficulty in reaching the support staff on this issue. We were now concerned with the possibility of warranty events arising in the future and having the same support issues. The battery and the module were removed from the vehicle and repacked for return shipment. Also, after reinstalling the original Battery Module (*** Module), the diagnostic tool was able to communicate with the module as before. This is clear indication that the new battery module that was included with the battery was defective.The battery new battery and module were picked up by ***** 8/15/24 and delivered to Green Bean Battery/ LKQ on 8/20/24, ***** Tracking # ************. Green Bean Battery refused to refund the original payment of $2,010.96 and has failed to provide us a replacement battery and module. Green Bean Battery has kept our money and product.

  Business Response

  Date: 01/29/2025

  Dear Ms. **** *********,
  

  Thank you for reaching out and for your patience as we reviewed your concerns. We sincerely regret any frustration this situation may have caused and appreciate the opportunity to clarify the matter.

  
  Addressing Communication Concerns
  We understand that you attempted to contact us via email at ******************************* and ***************************** However, Bumblebee Batteries was acquired by Green Bean Battery several years ago, and those email domains are no longer active. Our current and fully operational support channel is ************************************ We apologize for any confusion this may have caused and will ensure clearer communication regarding our contact information moving forward.

  
  Product & Warranty Review
  After reviewing our email correspondence, we see that you initially requested a refund due to your diagnostic scan tool not communicating with the vehicle after installing the new battery and IMA module. When you reinstalled your original battery, the diagnostic tool was able to retrieve codes, leading you to believe the issue was with the new module.
  

  Our customer support team initially determined that a refund was not eligible under our contract terms because no diagnostic trouble codes (DTCs) were provided, making it difficult to verify a product defect. Instead, our team attempted to send you a replacement unit as a resolution.

  
  Final Resolution: Full Refund
  We understand that this experience did not meet your expectations, and we want to make things right. Given the circumstances, we will process a full refund of $2,010.96 as soon as possible. You will receive confirmation once the refund has been initiated.

  We value your feedback and appreciate your patience throughout this process. If you have any further questions, please dont hesitate to contact our team at *********************************** or to our Customer Support Manager, ***** ****** at *******************************

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******* Vega *********

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22871374
  
  I am rejecting this response because:

  
  Dear Better Business Bureau, 

  
  

  As of this email, the business has not performed with the refund. I have contacted the business via email and have not responded. I would like to reopen the unresolved dispute. 

  
  

  Thank you,

  ******* *********

  Business Response

  Date: 03/05/2025

  Good morning. The check for this should be mailed out tomorrow by our accounting department. It will be addressed to ***** ******* Vega *********. It will be sent to ****************************************************. I am so sorry for the delay in getting this check sent out. 

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I would like to keep complaint ID ******** open until the check is received.
  
  Sincerely,
  
  ***** ******* Vega *********

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS A SCAM. I would not recommend this company. I have a small dealership. Have an 07 Camry Hybrid; dealer diagnosed it as needing a new battery. I am signed up with *** as I frequently buy parts with them. They sold me a GREEN BEAN battery. It was installed, and nothing- however, it's likely simply an installation error and I'm sure there is a simple fix if I could speak with someone at this company. However, they refuse to even look at my issue. They are hiding behind *** (their "sister company" I assume) and acting like they know nothing about Green Bean batteries? I don't understand. They are saying they can't even speak about it because we didn't purchase off their website (I'd been happy to do so? And PAID for their install!)- Let me ask- If **** sells their shoes through ********* , but someone has a simple question about the **** shoes they purchased, wouldn't **** simply speak with them? EVERYONE sells their stuff through third parties (LIKE GREEN BEAN CHOOSES TO DO!") But you should never slap your label/ logo on something you have no intentions of standing behind. Super disappointed and would NEVER recommend anyone use this company. And will warn all of my dealer friends (who primarily use hybrids) of the same. I understand GB may think one bad review does not have any repercussions, but unfortunately, it will.

  Business Response

  Date: 01/21/2025

  Thank you for taking the time to share your experience. At Green Bean Battery, we genuinely value all feedback and are committed to resolving any issues our customers encounter. I want to personally address your concerns and assure you that we are taking steps to make this right.
  
  First and foremost, I want to apologize for any frustration or confusion this situation has caused. Your satisfaction is extremely important to us, and we are here to ensure that your Green Bean Battery performs as expected.
  
  Id like to let you know that one of our customer service agents reached out to you via email earlier this morning to address your concerns directly. Additionally, we are dispatching one of our professional installers to your location to assess the previous installation and ensure it was completed correctly. If any issues are found during this inspection, our installer will handle and resolve them on-site immediately to get your vehicle back on the road as quickly as possible.
  
  While its true that Green Bean Battery products are sold through trusted distributors like LKQ, we always strive to support all customers using our products, regardless of the purchase channel. We regret that you experienced any difficulty when trying to reach us, and we will be reviewing our communication processes with third-party partners to prevent similar situations in the future.
  
  Your feedback about standing behind our brand is well taken. It is our firm commitment to ensure that every product bearing the Green Bean Battery name meets the highest standards, and we are dedicated to ensuring you feel supported throughout your experience with us.
  
  Thank you for giving us the opportunity to address this situation. Please dont hesitate to reach out to us directly at *********************************** if you have any further questions or need additional support.
  
  We appreciate your patience and look forward to resolving this matter to your satisfaction.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 11-4-24 quote for 2011 Prius reconditioned hybrid battery, including installation and 3-year warranty, $1,799.00 - 11-12-24, attempted to make an appointment for battery installation: company now claims cost will be $2,599.00 - Company claims that prices were changed on 11-1-24. However, quote for $1,799.00, including installation and 3-year warranty, was given to me o n 11-4-24. I have included a copy of the chat in the Explanation box - As of now, company has refused to honor their quote of $1,799.00, dated 11-4-24

  Business Response

  Date: 01/21/2025

  Dear Ms. ****************** you for bringing this matter to our attention. We understand how important it is to receive accurate information and pricing, and we sincerely apologize for any confusion or frustration youve experienced.
  After thoroughly reviewing your case, we were unable to locate a record of the quote you referenced for $1,799, including installation and a 3-year warranty, in our system. Our records indicate the following pricing for a reconditioned hybrid battery for a 2011 Prius in November 2024:
  

  * Reconditioned Hybrid Battery with a 1-Year Warranty: $1,449, including installation.
  * Reconditioned Hybrid Battery with a 3-Year Warranty (New Modules): $2,599, including installation.
  

  We believe there may have been a misunderstanding or a mix-up with a different company. The price of $1,799 with a 3-year warranty does not align with our historical or current pricing structure.
  

  Resolution Options:
  To assist you, we are happy to offer the following options:
  * A reconditioned hybrid battery with a 1-year warranty for $1,449, which has been our consistent price for this product.
  * A reconditioned hybrid battery with a 3-year warranty (new modules) for $2,599.
  

  We want to ensure that you receive the product and service that best fits your needs. If you believe this issue relates to another business, we encourage you to reach out to them for clarification. However, if you choose Green Bean Battery, we are committed to providing you with exceptional service and support.
  

  If you have any additional questions or require further assistance, please do not hesitate to contact **** ********, Sales Manager, at *********************************.

  
  Thank you for giving us the opportunity to clarify this matter. We appreciate your understanding and look forward to assisting you.