Complaints

This profile includes complaints for Green Bean Battery, an LKQ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green Bean Battery, an LKQ Company

  1245 Thompson St Pittsboro, NC 27312-5632

• 

  Green Bean Battery, an LKQ Company

  905 J R Industrial Dr Sanford, NC 27332-9733

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HYBRID BATTERIES:Nissan Altima 2007-2011 (G1C) HBR $2,074.00T ($2,225 total with tax)
  Nissan Altima 2007-2011 (G1C) HBR + 12V Battery, Lifetime Warranty Upgrade with Free Mobile Installation Service - June 8, 2022, 2:30pm. Almost immediately after installation I noticed the high voltage meter on my car always empty and would only charge 1/4 the way up then go to fully discharged this would happen multiple times during a 15 minute drive. Then all my 12 volt bulbs like the turn signals starting breaking, cracking and catching on fire. Went to the dealshiping for a diagnostic report and they simply said "It's the wrong 12 volt battery, It's not a "Gel Battery" the car uses a gel battery and that's the wrong 12 volt battery installed"
  
  I called Warranty support and yelled at them for almost catching my car on fire and burning down the neighborhood and that somehow "voided" the lifetime warranty by filling a warranty complaint through email. Panasonic Gel 12 volt battery that has a lifespan of 10-20 years and that's only made in Japan was most likely still fully functional and replaced it with a different kind of 12 volt battery. Then all my 12 volt lights starting burning out and exploding literally catching fire and melting the light bulb housing. I called Green Bean warranty informing they installed they wrong 12 volt battery while taking out the correct battery and they just repeatedly said "It's the correct battery" while my turn signals are literally catching on fire after they installed their 12 volt battery. ***** from warranty support said they didn't "steal" the panasonic battery or the high voltage battery that I signed says "no refunds" . Then they voided my "lifetime warranty" after 3 months and said "Do not engage with us again". I Paid $2,225 and have to replace everything they sold me with another company because they "voided" the lifetime warranty complaining after 3 months about my light bulbs on my car catching fire .

  Business Response

  Date: 05/15/2023

  Thank you for bringing your concerns to our attention regarding the issues you experienced following the installation of the hybrid battery by Green Bean Battery. We apologize for any inconvenience and distress caused by the subsequent problems with the high voltage meter, the 12-volt bulbs, and the response you received from our warranty support team.
  
  Ensuring the safety and satisfaction of our customers is our utmost priority, and we deeply regret any incidents of bulbs malfunctioning or catching fire that you experienced. We take such matters seriously and understand your frustration and concern.
  
  Regarding the 12-volt battery, we apologize for any confusion or miscommunication that *** have occurred. Our intention is to provide the appropriate battery for your vehicle's needs, and we regret any inconvenience caused by the installation of an incorrect battery. We appreciate you bringing this to our attention, and we will thoroughly investigate the situation to understand what *** have contributed to the issue.
  
  We understand your dissatisfaction with the response from our warranty support team, and we apologize for any frustration or disappointment caused. Our intention is to provide exceptional customer service and address any concerns promptly and effectively. We will review the handling of your warranty complaint to ensure that appropriate measures are taken to prevent similar experiences in the future.

   

  We appreciate your patience and cooperation as we work towards a resolution. If you have any additional information or further concerns, please do not hesitate to contact our customer service department at [contact number] or [email address]. We value your feedback and are committed to addressing your concerns appropriately.
  Thank you for bringing this matter to our attention, and we apologize for any inconvenience you have experienced. We remain dedicated to resolving this issue and regaining your trust in our company.

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying the $250 to get them out they said “wow your green bean battery is only 10 months old” however they still refused to do a free warranty replacement. I want my money back now since I feel mislead since they convinced me they would do a warranty refund if I paid on the spot and they won’t even give a refund at all whatsoever and I don’t even want this sun part refurbished battery in my car anymore (that doesn’t improve my mpg at all) and it hasn’t even been a week
  
  I want either a refund because I was misled and them take this battery back or I want a refund and I’ll dispose of this battery on my own since before I paid the installer said “pay with a credit card so you can dispute because you deserve a free battery and this company is very strict and will likely give a hard time” a 10 month old battery when I purchased the car within less than a week is pure dishonest behavior

  Business Response

  Date: 05/15/2023

  We apologize for any miscommunication or inconvenience you have experienced with your recent purchase of a Green Bean Battery. We understand your frustration and concerns regarding the warranty and the age of the battery.
  
  Our warranty policy is designed to provide coverage for a specified period of time, and unfortunately, it appears that the 10-month-old battery you received is still within the warranty period. We apologize if there was any confusion or misunderstanding during the initial conversation about a potential refund. The issue lie in you were not the original purchaser of the product, and had not followed the process of our warranty transfer policy. For those reasons, and the fact, we could not help you locate the original purchase, our ******************* had to deny the transfer.
  
  While we are unable to offer a refund at this time, we are committed to addressing your concerns and finding a satisfactory resolution. We value your satisfaction as a customer and want to ensure that you have a positive experience with our products and services. We are open to finding a solution that meets your expectations and addresses your concerns.
  
  Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your business and the opportunity to address your concerns. If you have any further information or questions, please feel free to contact our customer service department at ************** or ************************************ We are here to assist you and find a resolution that meets your satisfaction.
  
  Thank you for your understanding, and we look forward to resolving this matter in a satisfactory manner.

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 3, 2022 Green Bean Battery came out to my house to replace my hybrid battery for my 2009 ****** Prius. There was nothing wrong with it, however I replaced the 12 volt battery 2 years prior and was going on a long road trip. They took the original hybrid battery in exchange Three days later, the red triangle came on and I drove it to the ****** dealer. They replaced the converter water pump for $900xx dollars.
  I proceeded on my trip and through ******* the red triangle came on again along with the brake light. I drove it to the friend I was staying at, parked it, turned it off and all kinds of dash lights came on when I turned it on again: the emergency brake red light, red triangle, check engine, anti skid, brake light with the exclamation point. It would not go into drive. I had it towed into Northside ****** on Monday, July 4. The next day the dealer was diagnosing the car and **** the service advisor asked if I had changed the hybrid battery. I told him I had about a month before. The dealer service rep **** said I shouldn't have done that because the original hybrid batteries are synced to the car and you **** get all kinds of erroneous dash readings. They also stated that they've recently had 3 Prius'' in from the same Green Bean Battery company with the same issues and that the Green Bean Battery company should not be refurbishing those batteries, they should be recycled. A factory ****** Hybrid battery would be $5000.00 and take 3 to 6 months to get... If I could get one, as there are about 100 Prius' around the country that are waiting for ****** factory batteries. The dealer basically said the car was junk, I ended up buying another vehicle and they were going to wholesale it.

  Business Response

  Date: 05/15/2023

  Thank you for bringing this matter to our attention and sharing your experience regarding the replacement of the hybrid battery for your 2009 ****** Prius by Green Bean Battery. We apologize for any inconveniences and frustrations you have encountered during your road trip.
  
  At Green Bean Battery, our goal is to provide reliable and high-quality hybrid battery solutions. We deeply regret any issues you experienced following the replacement, including the recurring dash lights and subsequent diagnosis at the ****** dealer.
  
  We take your concerns seriously, and we would like to investigate the situation thoroughly to better understand what may have contributed to the erroneous dash readings and the dealer's assessment. Our customer service team will reach out to you directly to gather additional details and work towards finding a satisfactory resolution.
  
  Regarding the compatibility of hybrid batteries, we understand the importance of proper synchronization between the battery and the vehicle. While our refurbished batteries undergo a comprehensive reconditioning process, it is possible that certain issues could arise due to factors beyond our control. These batteries are plug-and-play and do not require any programming after installation.
  
  We apologize for any inconvenience caused by the diagnostic and repair expenses you incurred at the ****** dealer. It is regrettable that you felt compelled to purchase another vehicle due to the situation. We understand your frustration and regret any disappointment or financial burden this may have caused.
  
  Once we have gathered more information, we will explore appropriate solutions to address the concerns raised by both the ****** dealer and yourself. Our aim is to find a resolution that satisfies your expectations and helps restore your confidence in our products and services.
  
  We appreciate your patience and cooperation as we work towards resolving this matter. If you have any additional information or further concerns, please do not hesitate to contact our customer service department at ************** or ************************************ We value your feedback and are committed to providing a resolution that meets your satisfaction.
  
  Thank you for bringing this to our attention, and we look forward to the opportunity to rectify the situation and restore your faith in our company.

  Customer Answer

  Date: 05/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It’s been a few months and Greenbean has made 4 or 5 visits and replaced the battery more than once.
  
  We still get a warning light that says “check hybrid system” and a song and dance from Greenbean.
  
  It’s time they made things right

  Business Response

  Date: 05/15/2023

  Thank you for reaching out and sharing your concerns regarding the repeated "check hybrid system" warning light and the ongoing visits and battery replacements from Green Bean Battery. We apologize for the inconvenience and frustration this situation has caused you. At Green Bean Battery, we strive to provide reliable and efficient solutions for our customers' hybrid battery needs. We deeply regret that despite the visits and battery replacements, you are still experiencing the same warning light and ongoing issues with your hybrid system. We understand your frustration and the desire for a resolution, however, the diagnostic trouble codes are not related to a hybrid battery problem. We would like to thoroughly investigate the situation and work with you to find a satisfactory solution. Our customer service team will reach out to you directly to discuss the details of your case and explore appropriate steps to address the ongoing issue. Please be assured that we take your concerns seriously and are committed to making things right. We appreciate your patience and cooperation as we work towards resolving the problem and restoring your confidence in our products and services. If you have any additional information or further concerns you would like to share, please do not hesitate to contact our customer service department at ************** or ************************************ We value your business and are dedicated to ensuring your satisfaction. Once again, we apologize for any inconvenience you have experienced. Thank you for bringing this matter to our attention, and we look forward to working with you to find a resolution.