Complaints

This profile includes complaints for Green Bean Battery, an LKQ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Green Bean Battery, an LKQ Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Green Bean Battery, an LKQ Company

  1245 Thompson St Pittsboro, NC 27312-5632

• 

  Green Bean Battery, an LKQ Company

  905 J R Industrial Dr Sanford, NC 27332-9733

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2009 ****** prius, I have the life time warranty before the company made some changes. In the last month I had the hybrid battery changed 3 times due to it failing two to three days after the installation. It take over a week to get hear anything back and another week to get the installation scheduled. It frustrating because have my car down hinders my business as well. Ive called and emailed and have yet to receive a call or response. The company isn't what it was before, I used to feel confident that if something was wrong with the hybrid battery that green been would have it covered. I even recommend the company to other prius owners as well. Now im not sure

  Business Response

  Date: 10/17/2023

  We have looked into this issue and found the following. ************************* contacted the warranty department on July 31, 2023, and unfortunately it took until August 6, 2023 for the claim to be resolved. This was due primarily because of issues with battery availability and short staffing in the warranty department. 

  On August 13, 2023, one of our installers, *****, went out to replace the battery and found engine codes of P0A80 (replace hybrid battery pack) and a history code of P0A0F (Engine Fail to Start). He replaced the hybrid battery and found no further issues after testing, including a test drive.
  
  On August 18, 2023, the customer contacted the warranty department again, and there were different codes. Because of continued staffing issues, the claim was not approved until August 28, 2023, with an appointment set for August 31, 2023. When the car was tested, the codes provided were different than the previous install, but were still a result of a bad battery. After replacement, everything tested good, and there have been no issues since. 
  

  The short staffing in the warranty department caused the customer to wait longer than necessary on the last two hybrid battery replacements, and those issues have now been resolved, so there should not be any additional delays. 

  
  

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concerns, My name is *******************, on August 2nd, 2021 I have contacted Green Bean Battery LLC to purchased their hybrid battery for my ****** Prius 2010. They came out and installed the new battery with the cost of $1,823.81. A few months after they installed the battery, my car had some problems concern about the battery, we had contacted them to report about it, and we also done every things they asked us to send in for them to determine if the battery is the problem. They keep saying that its not the battery. After a while, the car stop completely so we brought it to the ****** dealership to continue to diagnose, the dealer confirmed to us and to green bean battery warranty department that its the battery is no good. Ignore all the problems that weve been going through for over a year, they still denied and not coming out to replace the battery at all. Weve tried to contacted them via phone with no success, the car still at the dealership for months. The dealership themselves had contacted them also with no luck. I really need you to help us to get their attention to resolve the problem. The battery is lifetime warranty and they did not doing what they supposed to do with their warranty promises. They saying that because the car was not driving for a while so it affected the battery. If they come out to check when we first contacted them, the battery not has been dead. We had been battling with them for over a year without any luck, please help us. Im a single mom with 4 children and now my daughter needs the car for her college. Im counting on BBB for getting our problems resolve.

  Business Response

  Date: 09/15/2023

  We have looked into ********************* claim, and, as she states, she contacted us on 8/21/2021 and we had her battery replaced on 8/5/2021. When she reached out again several months later about her warranty claim, we ended up denying the claim. Per our warranty requirements, we need diagnostic codes to show that the hybrid battery has gone bad in order to replace it. ******************* got the diagnostic codes done, but they were not related to the hybrid battery. The codes she sent us were:
  P0401 EGR Insufficient Flow
  P0420 Catalyst System Efficiency Below Threshold
  P261B Coolant Pump Performance (Water Pump)
  P0117 Engine Coolant Temperature Circuit Low Input.

  
  We sent an email to the customer explaining these codes dont relate to the hybrid battery but can damage the hybrid battery. Specifically the P261B Water Pump code. We also asked the customer to get the ****************************** checked. The customer responded saying they reset everything and the lights came back on. They did not send over a picture of current codes and did not get the 12-volt battery checked.
  

  We responded to the customer that we could not view the file sent. After looking at the file it only showed the dash. The customer has still not sent us over any codes that relate to the hybrid battery and is not following our warranty process. If we receive verification that the hybrid battery is at fault for the issues, we will replace the battery at no charge. 
  

  We recently received new communication from *******************, and we agreed to replace the hybrid battery for a fee of $375 since we still had not received the information we needed for the warranty. On September 8, 2023 we charged the customer $375 plus tax and scheduled the appointment for September 9th at 2:30 PM. When ****** arrived the 12-volt battery was dead. He found no codes. He replaced the hybrid battery and the customer said she would get her ****************************** fixed as ****** did not have a 12-volt battery.
  

  We have not received any further communication from the customer. As stated before, if we receive diagnostic codes indicating that the hybrid battery is at fault, we will replace it at no cost to the customer as per our warranty policy.
  

  
  

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 3 months ago I purchased a replacement battery and installation from Green Bean Battery (for 2010 ****** Prius). They came out within two days of reaching out for their service. Service was great and the car ran well for 1 month. After a month the Hybrid warring lights appeared. As I did not have time to quickly get the car towed to the shop, I did so after about 2 months, I had the car towed to a ****** dealer for diagnostics (as required by Green Bean Warranty). I emailed, the information as required by the Green Bean Battery warranty to their warranty email address. No response, I re-emailed again two weeks later. No response. I tried calling, no way to leave a message for warranty claims. I chatted with a Green Bean representative through their site who could not assist me with my problem but promised to pass my information to the Warranty team. No response. I'm not sure what other recourse to take, other then contacting my ******************* to reverse payment.

  Business Response

  Date: 09/15/2023

  We have looked into ************************ claim, and have found the following information. Charles  had the hybrid battery replaced on May 21, 2023. He stated he started having issues and parked it for 2 months before eventually getting it diagnosed at a ************** center. He sent in the claim information to Green Bean Battery on August 15th, 2023.

  
  However, the ****** report he sent in did not include the Diagnostic Trouble Codes. We responded on August 18th that the trouble codes were not included and are required. To date, we still have not received a response from *******. We followed up with another email today, September 15th 2023.
  

  If he sends in a copy of the diagnostic trouble codes, we will verify the codes relate to the hybrid battery, and then we can move forward with his claim. If the codes show that the issue is related to the hybrid battery, we will replace it free of charge. 
  

  
  

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a battery from Green Bean Battery for a 2011 RX450h. Waited over a month for the installation date. On Aug 29, 2023 a technician came and replaced the hybrid battery. However, my car is still not operating nor is it drivable. After addressing this issue with the technician, he informs me the 12 Volt Battery is bad and offers to sale me one for $269.00. I told him the 12 Volt Battery was still under warranty so I would go swap it out. Since my car was not working still, I asked the technician to wait until I came back with a new battery. The technician replied that my car should be working fine once I replaced the 12 Volt Battery, if not to call the service department and they will schedule a time for me to come back out and check it.Well I have reached out several times and have received NO satisfactory response. As of now, I am being told that the technician is reporting there are additional diagnostic codes and those issues will need to be fixed before they will come back out to see if their battery they sold to me is bad!My car was fully inspected in July 2023 prior to purchasing this hybrid battery from Green Bean Battery. At that rime, the diagnostic code report indicated the HYBRID BATTERY NEEDS REPLACING. That was it!While the technician was here in person at my house, he NEVER once told me there are other problems with my car nor discussed anything with me regarding anything other than the need to replaced the 12 V Battery. The technician was fully aware my car was not operating when he left my house. I immediately reached out to the service department at Green Bean Battery and they offered NO SUPPORT! Told me to drive my car and get a new diagnostic test run!They do not UNDERSTAND my car will not even crank! They left it in this condition. It worked before they replaced the hybrid. I could at least drive it! They received money for services that were not rendered! I am seeking a refund and if necessary, will retain an attorney.

  Business Response

  Date: 09/14/2023

  We looked into ************* claim and found several issues. When the installer first arrived, the car would not start and the 12-volt battery was extremely low. After replacing the hybrid battery and jump-starting the 12-volt to test drive the vehicle, the lights came back on and he found the following codes: P0A0F Engine Fail to Start and P3190 Engine Poor Performance. Both codes should have been communicated to ***, but were not. The installer informed the customer that he needed to get the ****************************** fixed but did not inform him of the codes P0A0F and P3190. This is unacceptable and has been addressed with the installer. 
  

  *** had the 12-volt battery replaced, but this did not resolve the issue because of the Engine Fail to Start and Engine Poor Performance codes. *** and his wife were understandably upset by this, but in their phone calls they verbally harassed the operators, making it difficult to work with them on a resolution. In order to rectify the issue, we need *** to have the other codes involving the engine to be diagnosed and resolved as they do not involve the hybrid battery. 
  

  If the hybrid battery has an issue after the other codes are resolved, we will replace it free of charge. 
  

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Green Bean Battery install a new (refurbished probably) battery in my ****** Prius Feb. 16, 2023 (about five months ago). The battery comes with a 3 year warranty, and I purchased a lifetime warranty for several hundred dollars more. The total was just over $2,000. About a month ago, the battery started showing signs of decline. I contacted Green Bean Battery and they said that in order to replace the battery I would need to get a code proving it was the battery they installed and not another issue. Their 'company jingle' included instruction to take cars to O'Rileys for the code, and I did that but O'Rileys said they don't do code reading. (When I spoke to someone at Green Bean later, they said no, take it Advanced Auto Parts.) I tried to get a code reading on my car using a mobile reader since the car was unsafe to drive, and was unsuccessful. I then called and emailed Green Bean Battery several times over the next week and they just repeated the same thing about needing a code. It's impossible to get a code on a car with a dead battery, the car can't be driven to an auto parts store. The company has not been responding to my calls or emails with a resolution. If I call their company and choose sales, I get a live person right away. But support is much harder to get, and I've been given the runaround each time I call. Someone named *** admitted to me over the phone that it was clearly the hybrid battery, but said he doesn't have the authority to bypass their rules about needing a code to put the warranty into effect.To have paid over $2000 five months ago for an expensive battery and when it dies less than half a year later for them to be unresponsive is not an ethical business practice. I have seen many similar complaints online and hope you can help. I have been without the use of my car for close to two weeks now. The warranty claim number they gave me is #WRNTY00046599.

  Business Response

  Date: 09/14/2023

  We looked into ******* claim and found a few things, but the most important detail is that we were able to work with her to determine that the issue was the hybrid battery, and got the battery replaced at no cost to ******. We also want to acknowledge that our warranty department was short-staffed between August 8th-14th, which led to some of the communication issues with ******. We have rectified this, and were able to resolve the issue for her shortly after that window on August 15th when we were able to get the appropriate codes. 

  
  Along with the issues with staffing, we were also delayed in assisting ****** because we didnt have the codes to determine what the issue was and whether it was the hybrid battery, the 12v battery, or something else entirely. In the warranty documentation that is sent out to all customers, we state Warranty claims cannot be processed until ALL required information is received. Failure to send any of the required information will create a delay. Warranty claims can only be initiated by a current Green Bean Battery customer. Without the proper codes, the warranty process can be delayed significantly. 

  
  We sent out an installer to her on August 20th and he was able to replace the hybrid battery, clear the codes, and make sure everything was running properly. Because of the warranty, there was no cost to ******. We apologize for the delays and inconvenience to her and are working to make sure they do not happen again. 
  

  
  

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needing the hybrid battery replaced in our 2006 Prius, we contacted Green Bean Battery to schedule a service. Payment was made by credit card on 2/28/2023 in the amount of $1812.58 which was the cost of the battery plus the installation (Authorization ID ****************, Invoice #*****). The installation service was rendered the next day, but the car still did not start. On March 10th, we had the car towed to **************. Upon inspection, the diagnosis was that the hybrid battery had been improperly installed (see details on attached documents). ************** corrected the problem, giving the car no other services except properly installing the hybrid battery, and now the vehicle runs as it should.We contacted a representative at Green Bean to inform them of the issue and sent them the same documentation to serve as proof of improper service. After an email and two phone calls, Green Bean Battery is not accepting responsibility and is offering no solution. In order to make this right, it is reasonable to be reimbursed for the amount of the bill from ************** (********). This bill adjustment would make us responsible for paying $686 which is more than sufficient to cover the cost of the hybrid battery.

  Business Response

  Date: 05/15/2023

  Thank you for bringing this matter to our attention and providing detailed information regarding your experience with Green Bean Battery. We sincerely apologize for the inconvenience and frustration you have encountered.
  We understand that after the installation of the hybrid battery, your vehicle did not start and required further inspection and service at **************. We have reviewed the attached documentation outlining the diagnosis from **************, which indicates that the issue was a result of improper installation.
  We take full responsibility for the improper installation and the subsequent inconvenience you faced. We apologize for the inconvenience and the need for additional repairs at **************. We understand your request for reimbursement of the bill from ************** in the amount of $1,126.59. We will thoroughly review your case and work towards an appropriate resolution.
  Our customer service team will reach out to you directly to discuss your specific situation and work towards a satisfactory resolution. We are committed to rectifying the situation and ensuring your satisfaction as a customer. Our goal is to address your concerns promptly and provide an appropriate resolution.
  Once again, we apologize for the inconvenience you have experienced, and we appreciate your patience and understanding. We value your business and the opportunity to make this right. If you have any further information or questions, please feel free to contact our customer service department at ************** or ************************************ We are here to assist you and find a resolution that meets your expectations.
  Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a hybrid battery $2,476.38 and decided to purchase a lifetime warranty for an additional $275. Happy with the promptness of the install. However, it turned out to not be the hybrid battery that was bad. It was the engine had ceased up and the hybrid battery got depleted due to this. The battery was replaced by Green Bean battery and the electric motor started. However the gas engine would not start. I took the vehicle to a mechanic and the crankshaft was locked up, needs a new motor. It is for a 2007 ****** Camry hybrid which books $3,500. Greenbean would not refund the battery, the tech would not leave until we agreed to sign paperwork. I was at work and my wife was at home and she didn't feel comfortable having the tech stay they until I agreed to sign. I asked if they could just remove the battery and charge me a trip and install charge but they refused and said I had to buy the battery. I asked if they could at lease refund the lifetime warranty but they also refused to refund the lifetime warranty which is not transferable if it is taken out of the car. I would like to get a refund for the battery and lifetime warranty.

  Business Response

  Date: 05/15/2023

  Thank you for reaching out to us regarding the recent issues you encountered with the hybrid battery and engine of your 2007 ****** Camry hybrid. We apologize for any inconvenience and frustration this situation has caused you.
  We understand that there was a misdiagnosis of the problem, which resulted in the replacement of the hybrid battery when the actual issue was a locked-up engine. We sincerely apologize for any confusion or inconvenience caused by this error. We strive to provide accurate assessments and solutions for our customers, and we regret that we did not meet your expectations in this instance.
  Regarding the request for a refund for the battery and lifetime warranty, we would like to clarify our policies. Our warranty terms explicitly state that once a battery is installed, it is non-refundable. We apologize if this was not adequately communicated during your interaction with our technician. Additionally, our lifetime warranty is non-transferable if the battery is removed from the vehicle. Therefore, a refund for the warranty is not applicable in this situation.
  We understand your concerns and frustrations, and we would like to work towards a resolution that satisfies you. Our customer service team will reach out to you directly to discuss your specific case and explore possible options for assistance. We value your satisfaction as a customer and want to ensure that we address your concerns to the best of our ability.
  We apologize for any inconvenience caused during the installation process, including the request for a signature on the paperwork. We will address this matter internally to ensure that our procedures are followed with sensitivity and consideration for our customers' needs.
  Thank you for bringing this matter to our attention. We appreciate your feedback, and we are committed to working towards a resolution that meets your expectations. If you have any additional information or further questions, please feel free to contact our customer service department at ************** or ************************************ We are here to assist you and find a satisfactory resolution.
  Once again, we apologize for any inconvenience you have experienced. We value your business and appreciate the opportunity to address your concerns. We look forward to working with you to find a resolution.

  Customer Answer

  Date: 05/16/2023

   
  Complaint: 19535842
  
  I am rejecting this response because:
  I have not been contacted by Green Bean Battery. Please contact me at my email ********************** If th battery can not be refunded I would settle for a refund of the extra warranty I purchased which will never be used as the car was sold for scrap value.
  Sincerely,
  
  *********************

  Business Response

  Date: 05/16/2023

  Thank you for reaching out to us with your concerns. We apologize for any inconvenience caused by the lack of contact from Green Bean Battery. Your feedback is important to **, and we appreciate your patience.
  
  We have taken note of your email address, *********************.
  
  Regarding your request for a refund, we understand your situation and sympathize with the fact that the car was sold for scrap value. We will review your purchase history and the warranty terms to determine if a refund for the extra warranty can be provided. Our team will thoroughly assess the details and communicate with you directly about the available options.
  
  Once again, we apologize for any inconvenience you have experienced and assure you that we are committed to resolving this matter to your satisfaction. We value your business and appreciate your feedback.
  
  If you have any additional questions or concerns in the meantime, please feel free to reach out to **. We are here to assist you.

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 19535842
  
  I am rejecting this response because: It has been two days and I have not yet heard fro Green Bean.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/22/2023

  We appreciate the time you took to voice your concerns about our business. The Better Business Bureau has forwarded your complaint to ** for review and response. After careful consideration, we have thoroughly examined the details provided and taken your feedback into account.
  
  We understand that you are dissatisfied with your recent experience with our company. However, we would like to inform you that we have thoroughly investigated the matter and have found no evidence to support your allegations. Our team has followed all established policies and procedures diligently throughout our interaction with you.
  
  As a business, we strive to provide exceptional customer service and ensure customer satisfaction. While we value your feedback, we believe that further interaction may not be productive or conducive to resolving the issues you have raised. Therefore, we have made the decision to conclude our correspondence regarding this matter.
  
  We regret any inconvenience or frustration this situation may have caused you. Please understand that this decision is based on careful consideration and is not indicative of our general approach towards customer concerns.
  
  If you have any non-related inquiries or require assistance with other matters, please feel free to contact our customer service team, who will be more than happy to assist you.
  
  Thank you for bringing your concerns to our attention. We appreciate your understanding in this matter.

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 19535842
  
  I am rejecting this response because:
  
  The response resolved nothing. Green **** said they would look into refunding at least the lifetime warranty and this was not pursued as explained. I will never recommend Green Bean and issue buyer beware notices on consumer review sites.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022, I purchased a vehicle from a private seller who had a Green Bean battery installed April of this year. He gave the invoice from the install and warranty paperwork to transfer the lifetime warranty over to my name. I submitted everything I had within the 7 day time frame, the only thing I didnt have that they require was the prior owners registration, which I would have never thought to ask for or do I even know how to get, so I submitted photos and proof that the vehicle I purchased was indeed the same vehicle. I kept getting a run around from Green Bean and eventually was ghosted. Fast forward to a couple weeks ago, my car throws a p0a80, meaning the hybrid battery is bad. I contact Green Bean to find out whats up. I was eventually contacted by **** who told me the battery isnt covered because it was installed by a shop and not by them. Sounded a little sketch, but ok. I asked if there was anything they could do to help me and back their product since it is still theirs and only 8 months old and was told there wasnt because it *** not even be theirs. I decided to just have an OEM ****** battery installed for right at $1,000 more because I have no faith in their product now, but was told it could be over a month to get it in stock. So I reluctantly had a Green Bean put in again. The guy installing it was very nice and basically told me their story is not true, that Green Bean installed the battery at the shop I have the invoice for and it is absolutely one of theirs and only 8 months old. He said their inventory system shows them everything about the battery so he was pretty shocked that they would take that stance. It is very frustrating to have to pay nearly $2,000 for another battery that *** go out in 8 months, all because one document I sent in wasnt the exact one they were asking for even though it proves it is the same car and battery like they are wanting to see. Initial contact was made within 7 days per their guidelines.

  Business Response

  Date: 05/15/2023

  Thank you for bringing your concerns to our attention regarding the transfer of the lifetime warranty for the Green Bean battery installed in the vehicle you purchased. We apologize for any confusion and frustration you have experienced during this process.
  We understand your disappointment in not being able to transfer the warranty due to missing the prior owner's registration. We strive to ensure a smooth and efficient warranty transfer process, and we apologize if our requirements were not adequately communicated or if you encountered difficulties in obtaining the necessary documentation.
  Upon reviewing your case, we regret any miscommunication or inconsistencies in our previous interactions. We value your trust and satisfaction as a customer, and we would like to make it right. Our customer service team will reach out to you directly to further discuss your situation and explore possible solutions to address your concerns.
  We appreciate your decision to install another Green Bean battery, despite your reservations. We assure you that our batteries are thoroughly inspected and reconditioned to meet our quality standards. However, we understand your apprehension given the previous challenges you encountered. Rest assured that we take your feedback seriously and are continuously working to improve our processes and customer experience.
  Thank you for your patience and understanding throughout this matter. We apologize for any inconvenience caused and remain committed to resolving your concerns. If you have any additional information or further questions, please do not hesitate to contact our customer service department at ************** or *********************************** We are here to assist you and restore your faith in our product and services.
  Once again, we apologize for any inconvenience you have experienced. We appreciate your feedback and the opportunity to address your concerns. We look forward to resolving this matter to your satisfaction.

• Initial Complaint

  Date:11/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/9/22 I paid $1723,53 to have a reconditioned hybrid battery installed in my Toyota Prius C. A warranty was issued on the battery & installation at time of payment.
  In October (3 months later) while on a road trip, in a remote area, my Hybrid System warning came on. I immediately contacted my mechanic & Green Bean for assistance.
  
  Due to the circumstances - a rural/remote area & no services for my type of vehicle - I ended up having my vehicle towed 70 miles at the cost of $800, to the nearest Toyota dealership for diagnosis, $180. They discovered a huge wad of hair & dirt completely clogging the hybrid vent & removed it, which corrected the problem. !!! A simple problem, which could have been easily prevented by *cleaning the vent* at the time of installation.
  
  My mechanic assures me that cleaning the vent is the appropriate procedure when installing a hybrid battery, as proper venting is crucial to operation.
  Green Bean insists it is not necessary, & is not done at installation, unless the client *specifically requests* it. … I did not request it, as I was, a) unaware it was so important - not a mechanic! & b) unaware it is not routinely done as part of the installation.
  
  I have contacted Green Bean multiple times, yet they have refused to accept any responsibility for this situation. They have claimed I should have known the vent needed to be cleaned, as “a technical bulletin has been issued on the topic.” They also claim that this problem/situation is not covered by their warranty.
  
  I ended up paying $980 to correct a (simple) problem that could have been easily prevented, by means that should be standard in an installation.
  
  This seems, at best, shoddy work; at worst, deceptive practices.
  
  (I have attached photos of the clog, & invoices for towing & repair.)

  Business Response

  Date: 05/15/2023

  Thank you for reaching out to us and providing details of your experience following the installation of a reconditioned hybrid battery in your ****** Prius ** We apologize for any inconvenience and frustration caused by the subsequent issue with the clogged hybrid vent and the resulting expenses you incurred.

  
  At Green Bean Battery, we strive to provide high-quality products and services to our customers. We deeply regret any misunderstanding regarding the cleaning of the hybrid vent during the installation process. While cleaning the vent is not typically included as a standard procedure during installation, we acknowledge that proper venting is crucial to the operation of the hybrid battery.

  
  We apologize for any confusion caused by our communication regarding the importance of cleaning the vent. We understand that as a customer, you rely on our expertise to ensure the proper functioning of your vehicle. In light of this incident, we will review our procedures and consider implementing additional measures to emphasize the importance of vent maintenance during installation.

  
  Regarding your expenses for towing and repair, we understand your frustration. We value your satisfaction and would like to address your concerns. We will work together to find a suitable resolution and ensure your satisfaction.

  
  We apologize for any inconvenience caused and appreciate your patience as we address this matter. If you have any additional information or further concerns, please do not hesitate to contact our customer service department at **************** ************************************ We are committed to resolving this issue and regaining your trust in our company.

  
  Thank you for bringing this matter to our attention, and we apologize for any inconvenience you have experienced. We remain dedicated to addressing your concerns and taking appropriate measures to prevent similar incidents in the future.

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although *nothing* has been suggested or offered to compensate me for the large expenses incurred, I will assume that working together implies good faith. I am hoping that some significant offer will be made, to balance the stress, disappointment, & expense caused by their business actions.

  Re: the offer to work together, I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a replacement battery for my 2006 Prius from Green Bean six years ago. They couldn't have been more prompt, professional at a reasonable price. They advertise and provided me a copy of their lifetime warranty. The battery has been perfect for six years, unfortunately it has failed. I have sent daily emails to Green Bean for the past six days, filled out their warranty form on line, chatted on line with their agents, basically all available forms of communication. I fulfilled every requirement requested for warranty repair that included screen shots from Toyota's Techstream diagnostic tool, all indicating battery failure. The diagnostic codes are the exact same as the original battery failure.
  To date Green Bean has made zero effort to contact me, return my calls, answer my text or respond to my emails and online warranty claim form. They have not denied replacement but have simply ignored any effort for resolution. The lifetime warranty seemed like a no brainer and is fairly conclusive indicating they guarantee their product, unfortunately it's been a futile effort considering they ignore any request for warranty service.