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Battery Supplies
Green Bean Battery, an LKQ CompanyThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Green Bean Battery, an LKQ Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
3.52/5 stars
Average of 77 Customer Reviews
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Review fromEric W
Date: 07/05/2025
1 starWRNTY00071307 Im beyond frustrated with Green Bean Battery. This is now the second time Ive had to file a warranty claim due to a failed battery in my 2004 ****** Prius and the experience this time has been completely *************** most recent claim was approved on May 19, 2025, and as of today (July 5), Ive gotten a text stating theyre doing every thing they can. With my first battery failure, they replaced it within a week. But this time, Ive been left in the dark for nearly two months. Ive called multiple times, waited on hold for hours including one time for over 2.5 hours, only to be told the office was closed. Emails responses take forever, and theres no way to reach anyone who can actually help.Green Bean advertises use to offer a lifetime warranty, but what good is a warranty if they refuse to honor it or even communicate? Im stuck without a working car and completely ignored despite doing everything right on my end.This is not just poor customer service its negligence. Do not trust this company to stand by their product or treat customers fairly. I feel taken advantage of, and unless this is resolved immediately, Ill be pursuing further action. Dont buy a refurb. Purchase a new cell battery by ******. Or from a hybrid guy with new cells.Review fromShannon L
Date: 06/24/2025
1 starSo upset with this company is an understatement. In 2023 my hybrid battery went out so I took it to *****. ***** put me up in a rental car for a month while they went through Green Bean Battery for a new battery which turns out isnt new. Green Bean Battery remade my failed hybrid battery. Fast forward to today, two years later my hybrid battery failed again. I have called several times and each time have waited on hold for 40 mins minimum. Not to mention you cannot speak to anyone in the warranty department because their phones are turned off so you HAVE to speak to sales which cant help with the warranty aspect of anything. Submitted my claim exactly one week ago, got an automated email response stating someone would reach out within 72 hours. Well, its been a week and no word from a single person. I had to spend $400 for a rental vehicle out of my own pocket since I do not have a back up vehicle, thinking a week would be plenty of time for my hybrid battery to be ***laced. Wrong! Still waiting. This is the absolute worst company I have ever had to deal with! ***** has even tried to reach out to Green Bean Battery on my behalf and waited on hold for 2 hours and never got anyone to answer. This is unacceptable for so many reasons! A sales *** with Green Bean Battery stated there are only 5 sales ***s and the warranty department shut down their phones because theyre training new hires. Also that they get swamped every summer for warranty calls. Something needs to change! I dont even know how this company is still in business!! Also, I would never give this company any stars but in order to move on, I have to give at least one. They deserve zero!!!Review fromSarah N
Date: 06/20/2025
1 starOur initial experience with Green Bean battery in 2023 was great. The young man who came to our house and installed the battery in our Prius was very knowledgeable and professional.Unfortunately, we now have a warranty claim (ticket #WRTY00072260) that we have filed and the customer service has been very poor. Our car has been sitting for over a month, waiting for a tech to schedule the replacement in our area.Seems to be fairly common experience for other customers. We have discussed our options with an attorney if this company fails to honor their product warranty.Review fromJohanna A
Date: 06/10/2025
1 starI've called green bean to replace my battery several times and have given them the information they needed to replace it. No one picks up, my emails have not been returned, an automated machine comes on saying their closed during during normal business hours. Now I'm wondering how I'm going to get my money backReview fromStefanus S
Date: 05/15/2025
1 starStefanus S
Date: 05/15/2025
I have a warranty claim for a replacement hybrid battery for my Prius #WRNTY00070939. I bought a hybrid battery from them in 2022 and its still under the 3 year warranty. Its been a week since the approval and I have heard no response from them about scheduling an appt to replace the hybrid battery. When I texted the other phone number (910 area code) from the website, they texted back saying I could get a new replacement battery in 2-3 days for a new customer. Why does it take weeks for all the warranty people to get their replacement hybrid batteries and new customers can get theirs in 2-3 days? That is not right and poor customer service. My wife and I have had to adjust our work schedules to coordinate with my oldest daughter's school and her activities because she can't drive her Prius. The Prius has been sitting in front of the house for almost 2 weeks and ****** manual says we shouldn't drive it it with the check hybrid system error message on. It shouldn't matter whether I'm a new customer or not. If there is a ********************** available, it should be going to the next person waiting whether it's for someone under warranty or if it's a new customer. This type of service is unacceptable. My daughter and I are fed up. I will never tell my friends to buy a hybrid battery from you guys ever again. They are the worst and no one answers by phone from the warranty ***** They do everything by emails which is so frustrating. Don't buy any hybrid batteries from them.Green Bean Battery, an LKQ Company
Date: 05/22/2025
Hello Stefanus -Thank you for taking the time to share your experience though were truly sorry to hear its been such a frustrating one.First and foremost, we sincerely apologize for the delay in scheduling your warranty replacement and the impact it has had on your family. You're absolutely right it shouldnt feel like warranty customers are treated with less urgency than new ones. If a battery is available, it should go to the next person waiting, regardless of whether theyre a new or existing customer.Our intention has never been to prioritize new installs over warranty cases. In some instances, delays can be caused by installer availability or routing logistics, especially across different regions but we fully recognize that this doesnt excuse the lack of timely communication or updates youve received.Weve flagged your warranty case (#WRNTY00070939) for immediate attention and have asked our scheduling team to prioritize getting you on the calendar as soon as possible. You will receive a direct follow-up shortly with the earliest available appointment time.We understand your trust in our service has been affected, and we are committed to making things right and restoring that trust moving forward.If you need further assistance, you can always reach us at ********************************************************* were here to help.Sincerely,The Green Bean Battery TeamReview fromJohnnie W
Date: 04/02/2025
1 starJohnnie W
Date: 04/02/2025
I had this company recommended to me by a friend who owned a prius and used them to replace their dead battery. Initially, everything was great. I wouldn't complain at all about the original experience. They handled it quickly, came out and installed the battery. I purchased the lifetime warranty with this battery just in case of a future problem. Lo and behold, that problem finally came in the form of loads of dash lights. I read the codes with an OBD and sent them to the *** warranty department. I quickly received an email stating that my warranty request was approved and someone would be reaching out to me shortly about scheduling a replacement. Almost a month later - I haven't received another word from GBB. I've sent them multiple emails, called any number I could find on the internet, and not a single word from the company. It's as if they've been intentionally ignoring me when all I ask for is a timeframe. I need this Prius for work, it's my business vehicle. I would like them to give me a timeframe so I can make a decision on whether I need to wait or file a lawsuit to recover the money I gave them for a service they refused to honor.Green Bean Battery, an LKQ Company
Date: 05/22/2025
******* Thank you for your honest feedback we genuinely appreciate you sharing your full experience, and were very sorry for the frustration and silence you've encountered.Were glad to hear the original installation met expectations, but we fully recognize that a warranty is only as good as the support behind it and in your case, weve clearly fallen short. You should never have to chase down updates or wonder where your claim stands, especially when your vehicle is essential to your livelihood.Your warranty request deserves urgent attention, and we want to fix this. Weve flagged your case for immediate follow-up and have asked our warranty team to provide a clear timeframe for your replacement. You will be hearing directly from us shortly.This is not the level of service we strive to provide and were committed to making it right. If you'd prefer a direct line of communication, please email us at ********************************************************* and well ensure this gets prioritized immediately.Sincerely,The Green Bean Battery TeamReview fromAnnette L
Date: 03/04/2025
5 starsAnnette L
Date: 03/04/2025
So grateful to Green Bean for fixing our Prius! Got it fixed in about an hour and they came to the house to do it! So glad they are in business! My husband got his Camry hybrid fixed by them 5 years ago and its still running strong!! Thank you!!Green Bean Battery, an LKQ Company
Date: 03/27/2025
Hi *******,Thank you so much for the kind words and for trusting Green Bean Battery not once, but twice! Were thrilled to hear your Prius is back on the road and that your husbands Camry is still going strong after five yearsthats exactly the long-term reliability we aim to provide. Our mobile installation service is designed to make things easy and convenient, and were glad that made a difference for you. Your support truly means a lot to our team. Thanks again for being a loyal client!Review fromMark H
Date: 02/09/2025
5 starsMark H
Date: 02/09/2025
Everything was great, from good communication, shipping to a quick installation of EV battery. I would definitely recommend them to anyone.Green Bean Battery, an LKQ Company
Date: 03/27/2025
Hi ****,Thank you for taking the time to share your experience! We're so glad to hear everything from communication to installation went smoothly and met your expectations. It's great to know our team delivered the kind of service we aim to provide every day. We truly appreciate your recommendation and your trust in Green Bean Battery.Green Bean Battery, an LKQ Company
Date: 03/27/2025
Hi ****,Thank you for taking the time to share your experience! We're so glad to hear everything from communication to installation went smoothly and met your expectations. It's great to know our team delivered the kind of service we aim to provide every day. We truly appreciate your recommendation and your trust in Green Bean Battery.Review fromJonathan E
Date: 01/28/2025
5 starsJonathan E
Date: 01/28/2025
So far its been a great experience,nice service rep.,the installation tech was on time and did a great job.I would definitely use or recommend green bean battery in the future.Green Bean Battery, an LKQ Company
Date: 01/30/2025
Thank you for your kind words and for sharing your experience! We're thrilled to hear that our service representative and installation technician provided you with great service and a seamless installation. Your recommendation means the world to us, and we truly appreciate your support. If you ever need anything in the future, dont hesitate to reach out. Drive with confidence, and thank you for choosing Green Bean Battery!Review fromJeff W
Date: 01/27/2025
5 starsJeff W
Date: 01/27/2025
The employees went above and beyond after a communication snafu. They kept me informed as to the status of my order. Initial contact was lacking however they apparently sent in the A team to take care of me, communication is key and they upped their game. *******, the installer was on time, professional and patient with all of my questions-explaining the process. Overall a positive experience so I guess well see how the new batteries hold out and shout out to the customer service personnel.Green Bean Battery, an LKQ Company
Date: 01/29/2025
Thank you for taking the time to share your experience! We truly appreciate your patience and understanding as we worked through the initial communication challenge. Our team is committed to delivering top-notch service, and we're glad to hear that our A team stepped in to ensure you were well taken care of.A special shout-out to ******* for his professionalism and dedicationour installers take pride in providing a seamless and informative experience. Were thrilled to hear that overall, you had a positive experience, and we appreciate your trust in us. If you ever have any questions or need assistance in the future, dont hesitate to reach out. Enjoy your new battery, and thanks again for choosing Green Bean Battery! Green Bean Battery Team ????
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