Battery Supplies
Green Bean Battery, an LKQ CompanyThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Green Bean Battery, an LKQ Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 77 Customer Reviews
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Review fromJeanie P
Date: 01/26/2025
5 starsJeanie P
Date: 01/26/2025
I needed a battery. The car was dead, in the driveway. What was my best solution as a 62 year old woman . . . Green Bean Battery. I made the decision, made the call, and had an appointment within 2 days. The guy came out, had the battery replaced IN AN HOUR, and I was mobile once again!!! I dont know of another option that would have been any easier. Great experience!!Green Bean Battery, an LKQ Company
Date: 01/28/2025
Hi ******,Thank you so much for taking the time to share your experience with Green Bean Battery! Were thrilled to hear that we could provide a fast and seamless solution to get you back on the road. Knowing that our service made things easier for you, especially in such a challenging moment, is exactly why we do what we do.Well be sure to share your kind words with the technician who assisted youtheyll be delighted to know they made a difference! If you ever need anything else or have questions down the road, dont hesitate to reach out.Wishing you safe and happy travels!Warm regards,The Green Bean Battery TeamReview fromHANNAH C
Date: 01/21/2025
1 starHANNAH C
Date: 01/21/2025
THIS COMPANY IS A SCAM. I would not recommend this company. I have a small dealership. Have an 07 Camry Hybrid; dealer diagnosed it as needing a new battery. I am signed up with *** as I frequently buy parts with them. They sold me a GREEN BEAN battery. It was installed, and nothing- however, it's likely simply an installation error and I'm sure there is a simple fix if I could speak with someone at this company. However, they refuse to even look at my issue. They are hiding behind *** (their "sister company" I assume) and acting like they know nothing about Green Bean batteries? I don't understand. They are saying they can't even speak about it because we didn't purchase off their website (I'd been happy to do so? And PAID for their install!)- Let me ask- If **** sells their shoes through ********* , but someone has a simple question about the **** shoes they purchased, wouldn't **** simply speak with them? EVERYONE sells their stuff through third parties (LIKE GREEN BEAN CHOOSES TO DO!") But you should never slap your label/ logo on something you have no intentions of standing behind. Super disappointed and would NEVER recommend anyone use this company. And will warn all of my dealer friends (who primarily use hybrids) of the same. I understand GB may think one bad review does not have any repercussions, but unfortunately, it will.Green Bean Battery, an LKQ Company
Date: 01/21/2025
Thank you for taking the time to share your experience. At Green Bean Battery, we genuinely value all feedback and are committed to resolving any issues our customers encounter. I want to personally address your concerns and assure you that we are taking steps to make this right.
First and foremost, I want to apologize for any frustration or confusion this situation has caused. Your satisfaction is extremely important to us, and we are here to ensure that your Green Bean Battery performs as expected.
Id like to let you know that one of our customer service agents reached out to you via email earlier this morning to address your concerns directly. Additionally, we are dispatching one of our professional installers to your location to assess the previous installation and ensure it was completed correctly. If any issues are found during this inspection, our installer will handle and resolve them on-site immediately to get your vehicle back on the road as quickly as possible.
While its true that Green Bean Battery products are sold through trusted distributors like LKQ, we always strive to support all customers using our products, regardless of the purchase channel. We regret that you experienced any difficulty when trying to reach us, and we will be reviewing our communication processes with third-party partners to prevent similar situations in the future.
Your feedback about standing behind our brand is well taken. It is our firm commitment to ensure that every product bearing the Green Bean Battery name meets the highest standards, and we are dedicated to ensuring you feel supported throughout your experience with us.
Thank you for giving us the opportunity to address this situation. Please dont hesitate to reach out to us directly at [customer service contact information] if you have any further questions or need additional support.
We appreciate your patience and look forward to resolving this matter to your satisfaction.Review fromKevin K
Date: 12/20/2024
1 starKevin K
Date: 12/20/2024
They used to be good a few years ago but now the company is pure garbage and like a lot of these companies out there today, they are denying legit repairs due wanting to make more profits.Green Bean Battery, an LKQ Company
Date: 01/20/2025
Were sorry to hear about your experience and appreciate you bringing this to our attention. At Green Bean Battery, we take all feedback seriously and are dedicated to improving our products and services.
Under new leadership since December 2024, **** implemented significant changes to address past challenges, including enhanced quality control, improved customer support, and operational upgrades. If there was an issue with your warranty or service, wed like the opportunity to make things right.
Please contact our customer support team directly so we can better understand and resolve the matter. We value your trust and hope to restore your confidence in us. Thank you for your feedback.Review fromJohn K
Date: 10/31/2024
1 starJohn K
Date: 10/31/2024
Do not use this company. I would not recommend this company because of their after sale response. The installer connected our battery backwards and blew fuses the vehicle would not do anything. It took a week to get in touch with some one to figure out what to do. in the meanwhile our vehicle sat dead with the windows down. when we finally got communications we then were told that we needed to take the vehicle to the dealer and have it fixed and they would reimburse the cost. when we asked about rental car. they said " we don't pay for rentals, but you can send the receipts if we wanted to". We are still waiting on reimbursement of the wrecker tow to the dealer and the overpriced cost of the dealer to fix it. Hope we don't ever have to do a warranty claim.Green Bean Battery, an LKQ Company
Date: 01/20/2025
We deeply regret the experience you had and sincerely apologize for the inconvenience caused. At Green Bean Battery, customer satisfaction is a top priority, and we strive to address any issues quickly and fairly.
Under new leadership as of December 2024, we have made significant changes to improve our operations, including faster response times, better communication protocols, and enhanced accountability for service errors. The situation you described does not reflect the standards we are committed to upholding.
We would like the opportunity to review your case and ensure any outstanding reimbursements are processed promptly. Please contact us directly at your earliest convenience so we can resolve this matter and regain your trust.
Thank you for bringing this to our attention, and we are working hard to ensure situations like this do not happen again.Review fromB. M.
Date: 10/12/2024
1 starB. M.
Date: 10/12/2024
I was recommended to this company by my brother in law who also owned a Prius and used them to replace his dead battery. As far as the initial purchase, hands down a great experience. I also purchased the lifetime warranty just in case there was a problem in the future. Well that problem came in the form of a red triangle and a load of other dash lights. I went and got the codes read and sent to the company so they can honor the warranty. I was quickly sent an email stating my claim was approved and someone would be reaching out to me to schedule a replacement as soon as they have the product available. As time went on I tried calling and emailing them for a timeline because I need my vehicle to work but they will not give me anything but lip service. They continue to tell me they are out of stock and will schedule me as soon as they get the batteries in. I would like them to give me a timeframe so I can make a decision on whether I need to wait or file a lawsuit to recover the money I gave them for a service they refused to honor.Green Bean Battery, an LKQ Company
Date: 01/20/2025
We sincerely apologize for the frustration and inconvenience youve experienced. At Green Bean Battery, we value our customers and are committed to honoring our warranties and providing clear communication throughout the process.
Since December 2024, under new leadership, we have been implementing changes to improve our inventory management and customer support systems to prevent delays like this. Your feedback highlights an area where we fell short, and we are taking it seriously.
Please reach out to our team directly so we can prioritize your case and provide a clear update. Our goal is to resolve this issue promptly and restore your trust in our company. Thank you for bringing this to our attention, and we are committed to ensuring a better experience moving forward.B. M.
Date: 01/23/2025
After placing this first review, the company quickly got back to me and scheduled a battery replacement. Unfortunately a few months later I had the same code come up on the replacement battery and I was dreading the process of filling another claim. To my complete surprise, after submitting my claim, I was quickly given an email from the company letting me know they had received my request and were able to replace my battery without a matter of days. They also informed me that since my first replacement, they have worked on better supply chain and internal changes to make the process more efficient. I couldnt agree more and am glad to be able to give this positive review of the company. Thank you!!Review fromJoban J
Date: 09/23/2024
1 starJoban J
Date: 09/23/2024
Absolute scum-bags! When you call sales (as in trying to buy a battery from them) you get a human response immediately. Once you've bought their service and you call to get a your "under warranty" battery from them fixed, you never ever hear back again!I'm currently speaking with an attorney to have a case brought. Do Not Use Them.Green Bean Battery, an LKQ Company
Date: 01/20/2025
We deeply regret the negative experience youve had and sincerely apologize for the frustration caused. At Green Bean Battery, we are committed to providing exceptional service both before and after the sale, and we recognize that we fell short in your case.
Since December 2024, under new leadership, we have been making significant improvements to our warranty support process, communication systems, and customer service response times. The concerns youve raised are exactly the kind of issues we are working to eliminate.
We would like the opportunity to address your case and resolve the matter promptly. Please contact us directly so we can prioritize your situation. Your feedback is valuable, and we are committed to earning back your trust through meaningful action. Thank you for bringing this to our attention.Review fromJack L
Date: 09/09/2024
1 starJack L
Date: 09/09/2024
This company is not good. We got a hybrid from my brother-in-law after he said that he had a lifetime warranty on the battery. Well, the battery was diagnosed as bad so we started the claim process. They had me collect all of the information that I could, only missing the original sales receipt, and fill out the warranty transfer form. Then, nothing. I don't even get the auto response email. No calls, emails, or texts. Nothing. Even if they were going to deny the claim for some reason, just answer. No answer is cowardly and shady.Green Bean Battery, an LKQ Company
Date: 01/20/2025
We are truly sorry to hear about your experience and understand how frustrating it must have been to not receive communication during your warranty transfer process. At Green Bean Battery, we are committed to treating every customer with respect and transparency, and we deeply regret falling short in your case.
Under new leadership as of December 2024, we are addressing these issues by improving our communication systems, streamlining our warranty claim process, and ensuring every customer inquiry is handled promptly. Lack of response is unacceptable, and we are taking steps to ensure this does not happen in the future.
We would like to review your case and work towards a resolution. Please reach out to our team directly so we can assist you. Thank you for bringing this to our attention, and we are committed to making things right.Review fromJohn H
Date: 08/22/2024
1 starJohn H
Date: 08/22/2024
I purchased a green bean battery a few years back had it repaired under warranty after about two years and ***** miles. I am at that point again two years and another ******************************************************************************************************************************* line and they will get to me. I started this journey on Saturday morning so you can even say Monday morning, its Thursday and I still havent heard back from this company. Not the same customer service at all its terrible nowGreen Bean Battery, an LKQ Company
Date: 01/20/2025
We sincerely apologize for the inconvenience and delays youve experienced. At Green Bean Battery, we understand how important timely service is, especially when your vehicle is impacted, and we regret that we did not meet your expectations this time.
Under new leadership since December 2024, we are working to improve our warranty service response times and customer communication. Your feedback highlights areas where we need to do better, and we are actively implementing changes to ensure a more seamless and responsive process for all warranty claims.
Please reach out to us directly so we can prioritize your case and provide an update. We appreciate your patience and the opportunity to address your concerns. Thank you for bringing this to our attention as we continue working to improve.Review fromAllen H
Date: 08/19/2024
1 starAllen H
Date: 08/19/2024
Hi. I originally bout the battery back in april 2021. Cost was around 1500 came with a lifetime warrant for my 06 ****** *****. He came out a few days later and installed. All was good till summer 2023. Red triangle came on and we'll did the process and be came out in a week and got it replaced. No biggie. Figured the batter was a ******... now a year later. Red triangle again.. need another battery.Now I know these batteries are worthless. Email warranty and was approved Aug 6th... now it's Aug 19th n I still haven't gotten another battery from them to replace their other poorly remainufactured one . Remember I have a lifetime warranty I paid for. Basically from what I researched they only replace the bad cells. So they replace the max 4 of the 48 cells in your hybrid battery then resale it to someone. But they are also taking your old battery as a core so they can spend 100 to fix and resale for 1500 plus. I wouldn't recommend this company unless ur bored and have nothing better to do. Maybe I'll walk to work tomorrow. Good timesGreen Bean Battery, an LKQ Company
Date: 01/20/2025
We sincerely apologize for the repeated issues youve experienced and the delay in fulfilling your warranty replacement. At Green Bean Battery, we are committed to providing reliable products and timely service, and we regret that we did not meet those standards in your case.
Under new leadership as of December 2024, we are making significant changes to improve the quality of our remanufactured batteries and to streamline the warranty process. This includes enhanced quality control, better communication, and faster resolution times for warranty claims. Your feedback about your experience and concerns with our process is invaluable, and we take it very seriously.
Please contact us directly so we can prioritize your replacement and address your concerns. We appreciate your patience as we work to make things right and rebuild your trust. Thank you for sharing your experience and helping us identify areas for improvement.Review fromAngelica H
Date: 08/16/2024
1 starAngelica H
Date: 08/16/2024
This company was VERY HAPPY to take almost $5,000 from me to replace the hybrid battery in my 2012 Hybrid Tahoe. I also had to have other work done by other shops which caused the battery to need recharged and only they can do it so this vehicle has not been drivable for alllll this time. We sent our claim information nearly 10 MONTHS AGO!! We have received the same email 4 times stating they will get back to us within 72hours and NOTHING. Multiple phone calls, voicemails, emails and absolutely no correspondence from them whatsoever. VERY UNPROFESSIONAL, AND COMPLETELY UNACCEPTABLEGreen Bean Battery, an LKQ Company
Date: 01/20/2025
We deeply apologize for the experience youve had and the frustration caused by the delays in addressing your warranty claim. At Green Bean Battery, we value every customer and are committed to ensuring that issues like this are resolved promptly and professionally.
Since December 2024, weve been under new leadership and are actively working to improve our communication processes, response times, and warranty services. Your situation is completely unacceptable and not reflective of the standards we are striving to uphold.
We would like to investigate your case and ensure it is resolved as quickly as possible. Please contact us directly, and we will prioritize addressing your concerns. Thank you for bringing this to our attention, and we are committed to making things right and rebuilding your trust.
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