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Business Profile

Data Processing Services

Genuine Data Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ******* has provided false and inaccurate data on myself in regards to criminal background data. The entire report is false. All the information on the report they reported to the ******************** is 100 percent inaccurate.

    Business Response

    Date: 04/21/2025

    Thank you for the opportunity to respond to your concerns.  Genuine Data Services is not a consumer reporting agency, does not prepare consumer reports, and does not maintain files on individuals. We did not prepare a report about you.  As noted on the report you uploaded to the Better Business Bureau portal, this report was provided by the Leasing Desk.  The report contains contact information for Leasing Desk for you to dispute the contents of its report.  Genuine Data Services obtains and furnishes raw public records data in bulk to consumer reporting agencies who prepare consumer reports - for example, a file containing the entire contents of the information that the Lee County Florida court house makes available on its public website. We may have provided a bulk file that contained information that Leasing Desk included on its reports about you. If you have a concern about information on your report, please contact the Leasing Desk.  They are the only ones who can correct your report and communicate that to the landlord. We have no relationship with or contact with the landlord. While, it is possible that we provided the raw data from a court to that company, we did not make any decisions about whether to put it on your report or whether it belonged to you.  Although we did not provide the report, I have asked our team to contact you to get more information and see if we can assist further.  If you need to reach us, please email ****************************************************************.

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting denial after denial on housing applications. Genuine Data Services noted from my background check within in my rental report that I have a felony charge (pending) from 6/18/2018. This is verifiably false, and has cost me about $2,000 in application fees, & administrative fees, & I am now on the verge of homelessness, & have tapped out all of my savings trying to rehome myself. I make too much for government assistance, & nobody wants to lease to someone they believe is a criminal. They are delivering false information that has negatively impacted my life costs, & my ability to have a roof over my head. Never been a problem before now. I work in nursing & have went through the entire federal background check process for my employment, I wouldn't be allowed to perform in my position as a felon. They need to be investigated. Intentional or not, it has directly impacted my ability to maintain a home, & I can verify through the *******, ******** courts that I have no pending felony or misdemeanor charges. I am supposed to be out of my apartment in less than 3 days. Nowhere will let me rent. This needs fixed immediately.

    Business Response

    Date: 03/12/2025

    Thank you for the opportunity to respond to your concerns.  Genuine Data Services is not a consumer reporting agency, does not prepare consumer reports, and does not maintain files on individuals. We did not prepare a report about you, do not know what was reported about you,and we have no contact with or information about whomever you applied for a home with. Genuine Data Services obtains and furnishes raw public records data in bulk to consumer reporting agencies who prepare consumer reports and we may have provided a bulk file that contained information about you to one of those consumer reporting agencies. If you have a concern about information on a consumer report about you, please contact the consumer reporting agency who provided the report.  They are the only ones who can correct your report and communicate that to the landlord.  On the basis of what you state, I think a tenant screening consumer reporting agency reported data about you, and they made a decision to include information about you that you believe is not up-to-date.While, it is possible that we provided the raw data from a court to that company, we did not make any decisions about whether to put it on your report or whether it belonged to you. The report you have seen likely has the name of the consumer reporting agency who provided it and the contact information for that company.  To reiterate, please contact the that company to dispute your report. I have also asked our team to contact you to get more information and see if we can assist further.  Please expect that call today.  If you need to reach us, please email ****************************************************************.

  • Initial Complaint

    Date:10/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A rental agency named neighbors and associates did a background check . That a false conviction was reported by genuine data services llc from ***************************************** 2021 and Im being denied housing due to this false information being reported. Need this inaccuracy deleted immediately . I also checked state records . The case doesnt exist

    Business Response

    Date: 10/31/2024

    Thank you for the opportunity to respond to your concerns.  Genuine Data Services is not a consumer reporting agency, does not prepare consumer reports, and does not maintain files on individuals. We did not prepare a report about you, do not know what was reported about you,and we have no contact with or information about whomever you applied for an apartment with. Genuine Data Services obtains and furnishes raw public records data in bulk to consumer reporting agencies who prepare consumer reports and we may have provided a bulk file that contained the information you describe to one of those consumer reporting agencies. If you have a concern about information on a consumer report about you, please contact the consumer reporting agency who provided the report.  They are the only ones who can correct your report and communicate that to the landlord  On the basis of what you state, some other company reported data about you, and they made a decision to include information about you that you believe is not up-to-date or not about you.While, it is possible that we provided the raw data from a court to that company, we did not make any decisions about whether to put it on your report or whether it belonged to you. The report you have seen likely has the name of the consumer reporting agency who provided it and the contact information for that company.  To reiterate, please contact the that company to dispute your report. I have also asked our team to contact you to get more information and see if we can assist further.  If you need to reach us, please email ****************************************************************.

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/29 the apartments i applied to requested a background screening from real page and real page requested information From genuine data llc upon reviewing my screening i seen that a expunged record showed up which is unlawful i have also read many of your responses to comments stating you get information in bulk and from public record but my expungement is not available to the public i have contacted real page to file a dispute and my attorney has also emailed you my expungement paperwork to get it deleted out your system ASAP i would like for one of your team members to contact me with the email i have provided to make sure this is done with paper work proving that it was updated

    Business Response

    Date: 11/04/2024

    Thank you for allowing us to assist you with your concerns.  I understand you spoke to one of our representatives who is assisting you with ensuring that the records you've had expunged are removed from our bulk files.  We will notify you once that process is complete.  Please let us know if we can be of further service by contacting us at **************************************

    Customer Answer

    Date: 11/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Kamerian ********

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My criminal history was request by an apartment complex who uses Realpage and they received information from Genuine data services LLC stating that I have an assault second degree charge in which I do not. This case was dismissed and expunged/sealed over a year ago. Ive reached out numerous times and still this error on their end is not resolved.

    Business Response

    Date: 10/03/2024

    Thank you for allowing us to assist you today.  ******** team has removed this record from our copy of this court's file.  You should receive a communication from one of our associates today or tomorrow confirming removal and seeing if you have other questions.  Also note that we informed RealPage of the change to the data as well.

  • Initial Complaint

    Date:09/05/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Background check with unverified and falsified information. I had a background check completed for an apartment and they found 2 felonies, 1 misdemeanor, and multiple active criminal cases for another individual.

    Business Response

    Date: 09/06/2024

    Thank you for the opportunity to respond to your concerns.  Genuine Data Services is not a consumer reporting agency, does not prepare consumer reports, and does not maintain files on individuals. We did not provide a background report about you, do not know what was reported about you,and we have no contact with or information about whomever received a report about you. Genuine Data Services is a data provider and furnishes raw public records data in bulk to other companies who may prepare background reports. By "raw public records data" furnished "in bulk," we mean, for example, every single record available in online records repository for *************, ***** downloaded into a spreadsheet and sent in its entirety to a client. And we may have provided a bulk file that contained information that a company chose to include on a report about you. But we do not know those details.  If you have a concern about information on a consumer report about you, please contact the consumer reporting agency who provided the report.  They are the only ones who can correct your report and communicate with the report recipient   The report you have seen likely has the name of the consumer reporting agency who provided it and the contact information for that company.  To reiterate, please contact the that company to dispute your report. I have also asked our team to contact you to get more information and see if we can assist further.  If you need to reach us, please email **************************************.

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently applied for and was denied by a home due to incorrect information that was delivered by this company . I have submitted a dispute but would like to speak to someone to ensure that the information is deleted , their lack of urgency is causing me to spend more money and is a pure headache . It has been 5 days and they havent responded to the company yet to let them know the information was incorrect even with the pertinent documentation

    Business Response

    Date: 08/05/2024

    Thank you for the opportunity to respond to your concerns.  Genuine Data Services is not a consumer reporting agency, does not prepare consumer reports, and does not maintain files on individuals.  We did not prepare a report about you, do not know what was reported about you, and we have no contact with or information about whomever you applied for a home with. Genuine Data Services obtains and furnishes raw public records data in bulk to consumer reporting agencies who prepare consumer reports and we may have provided a bulk file that contained information about you to one of those consumer reporting agencies. If you have a concern about information on a consumer report about you, please contact the consumer reporting agency who provided the report.  They are the only ones who can correct your report and communicate that to the landlord  On the basis of what you state, I think some company (who is not us) reported data about you, and they made a decision to include information about you that you believe is not up-to-date. While, it is possible that we provided the raw data from a court to that company, we did not make any decisions about whether to put it on your report or whether it belonged to you. The report you have seen likely has the name of the consumer reporting agency who provided it and the contact information for that company.  To reiterate, please contact the that company to dispute your report. I have also asked our team to contact you to get more information and see if we can assist further.  If you need to reach us, please email **************************************.

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The have reported wrong information on my credit report far as my background they said I was guilty when the case still pending and that definitely not true it havent been charged with a criminal charge

    Business Response

    Date: 08/05/2024

    Thank you for the opportunity to respond to your concerns.  Genuine Data Services is not a consumer reporting agency, does not prepare consumer reports, and does not maintain files on individuals. We did not prepare a report about you and do not know what was reported about you. Genuine Data Services obtains and furnishes raw public records data in bulk to consumer reporting agencies who prepare consumer reports and we may have provided a bulk file that contained information about you to one of those consumer reporting agencies. If you have a concern about information on a consumer report about you, please contact the consumer reporting agency who provided the report.  They are the only ones who can correct your report and communicate with the end-user of that report  On the basis of what you state, I think some company (who is not us) reported data about you, and they made a decision to include information about you that is not up-to-date. The report y likely has the name of the consumer reporting agency who provided it and the contact information for that company.  To reiterate, please contact the that company to dispute your report. I have also asked our team to contact you to get more information and see if we can assist further.  If you need to reach us, please email **************************************.

  • Initial Complaint

    Date:06/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was listed as a vendor record source on a report prepared by a background check company for a rental application, which was denied due to inaccurate information provided by their records source - this company. Basically they provided expunged records that no longer exist, but was reported as pending on the report. I disputed this with the background check company, but I would like to contact the source to ensure that their records are up to date and this doesn't happen again.

    Business Response

    Date: 06/11/2024

    Thank you for bringing your concerns to our attention. I have asked our team to contact you today to get more information about the record you reference so we can update it if needed and see if we can assist further. If you need to reach us, please email **************************************.

  • Initial Complaint

    Date:05/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a home. The property management requires a background screening which was conducted by Genuine Data Services. The information provided to the property management company is inaccurate and has defamed my character and name. I was initially denied for the home however I have provided proof of the information reported to be false. Yet due to the erroneous information I have been harmed by the information.

    Business Response

    Date: 05/28/2024

    Thank you for the opportunity to respond to your concerns.  First, you should know that Genuine Data Services is not a consumer reporting agency, does not prepare consumer reports, and does not maintain files on individuals.  As you can see on the first page of the report you attached to this complaint, it was created by RP On-Site LLC.  We did not prepare a report about you. If you have a concern about information on this report about you, please contact RP On-Site.  Its contact information is also listed on the first page of the report you attached. It is the only company who can correct or update your report.  Genuine Data Services obtains and furnishes raw public records data in bulk to consumer reporting agencies like RP On-Site, LLC who prepare consumer reports.   According to the report, we provided the raw data from the Harris County court to RP On-Site at some point in the past. That means that we obtained a bulk file from the Harris County court of all records in its public records index.  I do not know when last we provided that file or if RP On-Site or if RP On-Site made any attempt to update the report since last we provided the bulk file to it. Despite our not being able to update the RP On-Site report, we can make sure that if we ever provide a Harris County file to RP On-Site again, that your record is updated with the dismissal. I have asked our team to contact you to get more information and see if we can assist further.  If you need to reach us, please email **************************************.

Genuine Data Services LLC is NOT a BBB Accredited Business.

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