Complaints

This profile includes complaints for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GFL Environmental

  3301 Benson Dr Raleigh, NC 27609-7362

• 

  Waste Industries

  3351 N Henry Blvd Stockbridge, GA 30281-4444

• 

  GFL Environmental

  415 Ryder Ln Morristown, TN 37816

• 

  GFL Environmental Inc

  7800 Farrow Rd Columbia, SC 29203-3219

• 

  GFL Environmental

  B - 125 Villarboit Cres Concord, ON L4K 4K2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been working with *** since January 2025 to establish garbage pick up. They took my payment and NEVER delivered my cans. For months, I called several times to check on the status only to be informed as of April 1st they no longer service my area. To this day, they have yet to refund my money! I have contacted them multiple times. I was told it could take 10 to 12 weeks for my refund. This is unacceptable. I need my money back. Please call me with any additional questions and I can explain in more detail. It's my understanding, this has happened to several others.

  Business Response

  Date: 04/14/2025

  Refunds from GFL Environmental are issued as physical checks from our headquarters in ******, which affects the processing time. We are actively working to expedite this customer's refund to ensure it arrives sooner. If the customer has any further questions or concerns, we are here to assist.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23194793
  
  I am rejecting this response because: Myself and lexington county have contacted GFL multiple times regarding this matter.  **************** was expediting this to higher up a couple weeks ago. They took payment from my credit card, so I'm not understanding why they can't just apply the refund back. I was told it could take 10 to 12 weeks for a refund. That is not acceptable. Thank you BBB for your quick action and updates on this issue. I greatly appreciate you and your response time! Have a blessed day! 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/16/2025

  Credit card transactions that are older than 30 days cannot be refunded to the original payment method.  That is why at this point, your refund will be issued via paper check.  We apologize for the inconvenience this has caused.  If any additional assistance is needed, we will be happy to help. 

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23194793
  
  I am rejecting this response because:

  I don't have a problem with a paper check. My problem is that it's been months that I've been trying to get my money bacl and still nothing. My card should have never been charged in the first place because I NEVER received a trash can or any service from ***. You should only bill once the can is dropped off and service begins. Once my refund is received, I will close this case. 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday April 4th - yard waste, recycling and household trash was not picked up. Saturday April 5th - picked up household trash and recycling. This was a day late as our scheduled pick up day is Friday. But still did not pick up yard waste.Saturday April 5th - filed a complaint for not picking up yard waste. Filed 3 more complaints on April 9th, April 10th and April 11th for still not picking up yard waste from Friday April 4th. Yard waste was finally picked up Friday April 11th after filing that last complaint. That should have been picked up Friday April 4th. I checked my bank account, ********************** was paid $59.96 on 4/7/25. My waste contract states yard waste will be picked up EVERY Friday. It is absolutely unacceptable that we pay on time and are not receiving the service we pay for.

  Business Response

  Date: 04/14/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.
  

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using GFL for my garbage pickup for a couple years. When I started they told me about the bag service they offered for people living by themselves with little garbage. Last time I was in the beginning of 2024 to buy some bags I was told after these bags I could not buy more. So I bought 3 packs of 10 at $50 each for a total of $150. The girl said they will pick them up but once these bags were gone I would have to switch services. The last two times I put a bag out in March of 2024 they didn't pick them up. I called the office and they said that the bag program has ended and they won't be picking up anymore bags. So I asked for a refund and they said no. So I paid for a service of theirs at their terms and they aren't honoring it. I still have 13 bags left that I paid $65 for. I have called twice and asked to speak to the manager and they said he would call me back. No one has called me back and probably don't have any intention of calling me. I don't understand how they can do this.

  Business Response

  Date: 04/03/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** continues to charge for garage pickup not picking up wanting to leave for 2 weeks but picked up on other streets and left ours this can bring rats our bill is paid

  Business Response

  Date: 03/31/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.
  
  

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out 3 times to speak to a supervisor and was told each time to wait up to 48 hours for a call back. No one ever called me back. I have a balance on my account $17.00 that I asked for GFL to refund me or give me 2 extra weeks and no supervisor ever called me or helped me. They also missed weeks of service with no notifications or refunds. I have since cancelled service and want a refund.

  Business Response

  Date: 03/31/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GFL Environmental contacted me in January about an old account I had with them and told me after an audit, they discovered a credit. They verified my old address and asked for a new address to mail the check. I received a check from a ************* which was returned with insufficient funds plus a service charge to me for $25. I've called and spoken to a representative who said she could not help me unless I had my account number. It has been 5+ years since I've used their services. I did receive a second check in US dollars but still feel I should be reimbursed $25 for their error.

  Business Response

  Date: 04/02/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.
  
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23122694
  
  I am rejecting this response because there is no guarantee they will reach out to me; if I accept the response then the complaint will be closed and I'm still not reimbursed for money lost on their behalf.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/03/2025

  It has been confirmed that you have been contacted about this situation and a point of contact has been provided for assistance with this in the future if needed.  

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is part of an email I sent to our county councilwoman. This is from GFL in response to my request for service 3.4.From GFL, **** ****** Good Morning,Please note, we have received your online request regarding yard waste not being collected. I have sent your address to a driver to make sure yard waste is collected within ***** hours. Yard waste is scheduled to be collected weekly by a separate truck.Thanks!And my response to **** ****** on 3.4.2025:Yes, I thought yard waste was scheduled to be picked up weekly, but the fact is, it almost NEVER is. This gets tiresome as I expect to receive the services that I pay for. If this schedule changes please inform your customers who have bags and barrels etc. that sit roadside for weeks at a time waiting to be picked up. I have tried to inform as many neighbors as possible that no yard debris gets picked up unless you contact GFL. It has also been brought to my attention that a new yard trash truck is now being used to pick up this debris. Mine is almost always neatly in barrels, not plastic trash bags as they aren't compostable. Last time it was picked up by a GFL truck with a huge CLAW, but first the barrel was overturned into the street so the CLAW could pick it up! Trashing my street is not welcome; a huge amount of debris was left curbside. Follow-up to councilwoman on 3.24.2025:This message is to inform you that my yard debris was NOT picked up on Friday as specified by Mr. ********* Nor on Saturday. It was picked up this morning by the CLAW truck after dumping my cans in the street, AGAIN. I am contacting WIS-TV, On Your Side, to see if they will do an interview regarding my issues with GFL.If this doesn't happen, I will, in the future, take my cans out to the road and dump the trash IN the road to save GFL the ********** it too much to ask that I receive the services for which I pay quarterly? I have never had a more infuriating interaction with a business. Pay for a service and then beg for action.

  Business Response

  Date: 03/28/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23115788
  
  I am rejecting this response because:

  I received a call from GFL stating I would get a refund. This is not what I'm requesting. I'm not concerned with the money, I want the service that I am promised when I make the payment. Do better! Don't make me have to call you every time I have yard debris and ASK for it to be picked up. I just want GFL to do their job.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/01/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.
  
  

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23115788
  
  I am rejecting this response because: Reaching out is unacceptable. This has been going on since the ***** lockdown. I expected intermittent service then, but this is no excuse any longer. Four years??? Do your job.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been a customer for 5 years. *** will **** my container. Or miss my pickup or pickup other business container, GFL will put it down as serviced. During the years we been a customer with them ill call them. And let them know that my services weren't done. GFL will confirm services we're met. I have a small restaurant business. Where we donate left overs to the homeless. So there is we won't have food waste. During the years I have also called that services are not filled. They will say you missed a payment so your account is in credit hold. So we noticed that we don't have enough waste going out. We can accumulate 3 months of waste. Which is cardboard 8yrd container. 8yrd container for waste and a small 96 gallon bin for abc recycling container. I have called them change pickup services. *** will **** my service and bill me for no service this has cost me roughly $7,300 in **** and not filled services. Today I owe GFL $1400. For services I haven't received since November. I'm done with this company. They will charge you till you pay your credit hold for no services filled. But who I'm i to argue with them just a regular person running a ******************** So they will get there money.

  Business Response

  Date: 03/31/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.
  
  

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filling a formal complaint against GFL Environmental over a deceptive contract renewal In December, my business requested an additional waste pickup due to increased seasonal demand. In January, we expected our service to return to the regular biweekly schedule, but *** continued picking up three times a week despite multiple requests to revert.After repeated unsuccessful attempts to resolve this, I was told by ******* ***** that I needed to sign a ******** document to restore my regular service schedule. I signed the document in good faith, believing it was solely to adjust my pickup schedule.A month later, when I contacted *** to notify them that we would not be renewing our contract, I was informed that by signing the Docusign document, I had unknowingly agreed to a five-year contract extensionsomething that was never disclosed to me.

  Business Response

  Date: 03/26/2025

  We acknowledge Mr. ******** frustration and aim to clear up any misunderstandings. *** had no intention of being deceptive or misleading. We greatly value his business and are dedicated to resolving this issue to his satisfaction. Someone will be reaching out to him shortly. We apologize for any confusion caused and are committed to making things right.

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had GFL services for trash and recycling pickup for 2.5 years. There have been numerous instances where they never pick up my trash or recycling.I put my cans at the road the night before pickup every single time. I have called to let them know that services were not rendered and each time I was met with disrespect, contempt, and some of the worst customer service I have ever experienced. Some of the things I have been told by the customer **** were "Its not my problem", "Pay an additional $50 to have it picked up", "How am I supposed to know why its not picked up?, Im not a trashman", "I dont have the time to deal with this today" and it goes on and on. Because my trash and recycling has not been picked up, I have been forced to pay out of pocket to take it to other facilites to dispose of it. This comes at a great inconvenience to me and my family and is completely unacceptable. I pay $67 month for their services (weekly trash pickup and bi-weekly recycling pickup) but am not getting what I pay for. Unfortunately, I can't switch service providers because *** is the only servicer in my area and I believe this is why they do not try to correct their mistakes or take accountability for their poor service. I want a formal apology from *** and want to reimbursed for the many missed pickups and inconvenience of having to dispose of my trash & recycling at additional personal expense.

  Business Response

  Date: 03/24/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.