Complaints

This profile includes complaints for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GFL Environmental has 456 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GFL Environmental

  3301 Benson Dr Raleigh, NC 27609-7362

• 

  GFL Environmental

  3634 Conowingo Rd Street, MD 21154-1942

• 

  GFL Environmental

  415 Ryder Ln Morristown, TN 37816

• 

  GFL Environmental

  B - 125 Villarboit Cres Concord, ON L4K 4K2

• 

  GFL Environmental Inc.

  100 Cory Road East Cory Industrial Park Saskatoon, SK S7K 8B7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order through gfl for trash services on 7/11/22. In the amount of $123.37. I was given a time frame of 7-10 business days to receive a trash can with the service of picking up trash bags of up to 10 regular trash bags until my van arrives. My boyfriend & I have waved down the garbage truck multiple times. And to no avail nothing has been picked up. Leaving trash at my street curb to be eaten by animals in the neighborhood. Also causing issues with my HOA. I’ve called to complain & emailed about canceling services in order to get a FULL REFUND due to no services rendered & such unprofessionalism to handle the issue. So there for I’m reporting the company to bbb due to no service rendered or refund. Also when I pull up my account there is no information available making me wonder if I’m even considered a real customer.

  Business Response

  Date: 07/28/2022

  ******* ******,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any additional questions or concerns. Thank you. 

  Customer Answer

  Date: 07/28/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for over a month to discontinue my service. There is no option on the GFL website (www.gflenv.com) to discontinue service. I have called the local branch (770-474-9273) multiple times and waited over an hour each time with no answer. Only automated response. I am currently calling the NC office number (919-325-3000) on Wednesday, July 27, 2022, 10:06 a.m. Same automated response.
  
  Now, my credit card has been charged for another 3 months of service. I removed my credit card information from the GFL website in April 2022. I will be disputing the charge.

  Business Response

  Date: 07/27/2022

  ***** *********,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any additional questions or concerns. Thank you. 

  Customer Answer

  Date: 07/27/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current customer who is signed up for recycling pickup services with GFL Environ/Waste Industries. My recycling has not been picked up at all for the month of July (2022). When I contact GFLs customer service center, I am told that they will schedule pickup of my recycling for the next ***** business hours. However, my recycling is never picked up and not once am I given an explanation as to why it doesnt get picked up. Unfortunately, this isnt the first time that this has happened. It seems like almost every month we are dealing with a missed recycling pickup. Sometimes they end up picking it up after I call to report the missed pickup, but too often they dont come to get it. I have asked that a supervisor or manager from the ********************* contact me, and not once has anyone done so. If a service is being offered and a customer is paying for that service, the customer expects to receive exactly what it is that theyre paying for and in a timely manner. Currently, my recycling bin has been sitting at the curb for a week waiting to be emptied. Im tired of getting the run around. I just want GFL/Waste Industries to do their job.

  Business Response

  Date: 07/27/2022

  *************************************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any additional questions or concerns. Thank you.

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had service with this company for the last 2 plus years. My trash services for *********** are paid for through my taxes and these people have collected money from me the last two years. The have also missed my trash pick up for the last three weeks July 12, July 18 and July 26th. My account not only needs to be paid back for the services I was NOT supposed to pay for and also my account is paid for by the city so I know longer should be billed account needs to be reflecting as a city of Stockbridge resident. No one answers the phone I've called for months and its just gives you hold music for over two hours and there's a sign on the office door in Stockbridge location that says customers aren't allowed in the building so you cant be serviced that way and you cant get anyone on the phone this is beyond ridiculous

  Business Response

  Date: 07/27/2022

  *******************************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. The account was cancelled from a request on 7/26/2022. The truck was at this address 7:40AM this morning. Please let us know if you have any additional questions or concerns. Thank you. 

  Customer Answer

  Date: 07/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of Monday, 7/25/22, our recycling has not been picked up for two weeks. The blue bins are out all over the neighborhood. It is virtually impossible to get thru to GFL on the phone, and they still show a land line phone number in our account, that was disconnected two years ago ************* is disconnected). Their website makes it nearly impossible to make contact with them as well.

  Business Response

  Date: 07/27/2022

  ***********************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any additional questions or concerns. Thank you.

  Customer Answer

  Date: 07/27/2022

   
  Complaint: 17629821
  
  I am rejecting this response because: This "response" is merely a boilerplate note they have provided to every complaint filed with GFL. My statement is based on reviewing the BBB web site. GFL will take no further steps and will continue to do business as always, without respect to their agreement to pick up trash and recyclables in accordance with their PRINTED schedules. We deserve more responsive service, a help desk/customer service operation that actually WORKS, and billing credits applied automatically when they fail to honor their pick-up commitments. 
  
  Sincerely,
  
  **********************;

  Business Response

  Date: 07/28/2022

  ***********************,
  
  Thank you for following up with us. Recycling was serviced on Tuesday. We apologize for the delayed services. We will continue to address the issues in your area. Please let us know if you have any further questions or concerns. Thank you.

  Customer Answer

  Date: 07/30/2022

   
  Complaint: 17629821
  
  I am rejecting this response because: While the recyclables were eventually picked up (from two weeks ago), they were again missed this week. Blue cans remain as a familiar scene throughout our entire community. 

  PLEASE provide some method of customer communication so we are at least made aware of schedule interruptions. And there's also the matter of crediting our bills for "over-charging" for services un-rendered.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened my account with GFL on May 22, 2022. I was told my first pick up would be 5/29/22 and the bins would take up to 6 weeks to be delivered and in the mean time the men will pick up the bags up until 7/29/22. 5/29/22 comes i watch on my security camera as no one picks up my trash and they just drive past it twice! I call the company to complain the employee tells me they will reach out to the drivers and have them pick up the extra bag next week. Next week comes still not picked up, i call again i speak with CSR ****** he tells me my bins were delivered on 6/2/22 and they did not pick it up because it was not in the bins. I never received the bins he ordered a second set of bins for me. My trash was never picked up until 6/22/22. I call back again they tell me they will issue me a credit for the month not serviced, and the additional fee they charge for not being enrolled in paperless billing even though i was. Since 5/22/22 I have made 12 phone calls, 3 online inquires, and have asked to speak to a manager 4 times and not once has one called me back. I still have not received my credit. i verbally and in writing in my inquiry told them i would not pay them until my account was credit and reflected the correct billing amount, they then billed my bank for the amount without the credit being applied! I have even emailed the CEO of the company to advise him of what his company is doing and i still receive no response. I have spoken with Joy, Sam, ******, ****** among other employees, I even had one tell me to just pay them what she is telling me and they'll apply the credit after as if that's acceptable! ****** told me that if i had paid the correct amount i still would've been charged the overage until the credit went through! I can't even view my invoices online they say error every time i want a full credit for the MONTH not 2 weeks missed and an APOLOGY!

  Business Response

  Date: 08/08/2022

  After reviewing this account we are showing it is cancelled. There are not notes about a mpu on this account.  We do see the account was credited  $38.10. 

  Customer Answer

  Date: 08/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: My account reflects it is still active, and that There is a past due balance even though i have payment confirmation from the company. Along with a invoice showing I paid in full.
  
  
  
  Sincerely,
  
  
  
  ******* ****

  Business Response

  Date: 08/09/2022

  The account at *** ********* ** has been cancelled since  July 30th. The payment that was made on 7/21 for $48.00 was returned. The check on 7/30 was also returned and the check. The customer has a prior balance. The total  bill is  117.35. 

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash is constantly late even though the trash is up at the curb the night before, have made several attempts to call GFL and no one answers the calls, I have left two messages with no replies back. I was overcharged in June but I'm not sure why, I was charged $88.00 instead of $44.00, I also have auto-pay so I'm not sure how I was overcharged, the payment for *** was already taken out on *** 26th so I'm not sure why I was overcharged because no one at this company calls you back, the worst company that I have ever dealt with

  Business Response

  Date: 08/08/2022

  This account is closed.  In **** we transition over to a new software for billing. No one was charged in ****.  When we billed for July we did take out **** and July payment at the same time.  The customer was not over charged.

  Customer Answer

  Date: 08/08/2022

   
  Complaint: 17625742
  
  I am rejecting this response because: The account is closed because I just recently closed it because the service and the company are horrendous and attached are the charges printed off of my ***** Fargo account, you can see posted dates of transactions paid to GFL on said dates of 5/26/22, 6/27/22 and 7/28/22, so they're obviously lying and I should also be reimbursed the July charges since they never picked up the trash in July!! They're a horrible company and a bunch of crooks to boot!!!

  
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 08/09/2022

  This account is closed.  In **** we transition over to a new software for billing. No one was charged in ****.  When we billed for July we did take out **** and July payment at the same time.  The customer was not over charged.

  Customer Answer

  Date: 08/09/2022

   
  Complaint: 17625742
  
  I am rejecting this response because: They're saying I wasn't overcharged but the ***** Fargo account says differently, please view previous response with the ***** Fargo charges attached
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 08/16/2022

  The customer was not overcharged.  We did not take out **** payment. When we billed for July we did take both months out.  

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17625742
  
  I am rejecting this response because: They obviously have not look at the proof in the attachments that I have sent, when I talked to corporate office in ********, they had asked me to leave out the trash toters so that they can be returned to the company, they were supposed to pick them up on July 18th, the trash toters are still sitting out, that was literally 4 weeks ago, I want my money refunded.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 08/19/2022

  The customer was not double billed. As explained the system did not take out for **** so when we billed for July we took both payments for  **** and July. We did credit back july since the customer cancel serviced.

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I logging a complaint because this company has for the last two weeks has not picked up our garbage on the pickup day. Which is every Friday. This has happened several times. They dont waste anytime when you are behind on your bill to not pick up your garbage. I called this moring, to complain about this issue. I was told by the cust service rep that she would place a ticket for pickup, if they can't do it today, I will make sure they pick it up tommorow. i advised her that that's not good enough. If they cannot pick it up today, to have a supervisor call me.

  Business Response

  Date: 07/26/2022

  **** *******
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any additional questions or concerns. Thank you.

  Customer Answer

  Date: 07/28/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  There was no call from GFL the garbage is still at the curb I’m contacting the Media/News next . My number is ************* DY number 4 . Next pickup is due tomorrow!!!! I’m angry 
  
  **** ******

  Business Response

  Date: 07/28/2022

  **** *******
  
  Thank you for following up with us. A credit was applied to the account and an off schedule pick up has been requested. Please let us know if you have any further questions or concerns. Thank you. 

  Customer Answer

  Date: 07/31/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  **** ******

   

  i'M SATISFIED WITH THE CREDIT PLACED ON MY ACCOUNT.  THERE WAS NO OFF SCHEDULE PICK DONE.THEY PICKED UP OUR GARBAGE ON THE NEXT SCHEDULED DATE WHICH WAS YESTERDAY.  I WILL BE KEEPING TABS.  I WILL NOT CONTACT BBB AFTER THIS NOTIFICATION.  IT WILL BE ******* NEWS.  

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of January 2022, County Waste was bought out by GFL Environment. No one told me. I have send my money every month not knowing County waste was not the owner any longer. We received a notice our pick up day would change and we now have GFL about a month ago. I received a bill stating I was ***** in arears since the rate went up to ***** which I never received any notification of this. (this was the first bill I ever received) I sent them $70 and they still say I am ***** in arears. I tried calling and left a message with their service and was told someone would get back to me in 48 hours. That was three weeks ago. I also went to the office and although the clerk was very friendly, I still do not have an answer to what is going on with my bill. My credit rating is very high and do not want it ruined by a company that cannot explain what is going on. Please help me. And from what I gather, I am not the only one having issues with this company.

  Business Response

  Date: 08/17/2022

  Hello! *** acquired County Waste back in 2020, we just started now converting everything over to the *** name. I have reviewed your account and I do show there was a price increase effective May 2022. The notification was on the 4/30/2022 invoice. I currently show a credit balance of $2.25 on your account and we just invoiced for September. If you receive an invoice for that amount of $2.25 it should have parenthesis or a negative sign in the front. Your payments might have been received after we invoiced. We apologize for any confusion. We can be reached at ************** from 8 am to 5 pm Monday through Friday.

  Thank you

  Customer Answer

  Date: 08/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for trash residential service to GFL beginning March 2022. Since being provided services on several occasions they have failed to pick up my trash despite of me calling in to advise of the issue. I have requested several times for a supervisor and recently the general manager whom I have not received a response from. If they refuse to pick up my trash I need a credit for every week they fail to do the service I paid for. Sadly we are required to have trash service in ***** county and they are the only provider in the area

  Business Response

  Date: 07/26/2022

  ***************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any additional questions or concerns. Thank you.

  Customer Answer

  Date: 07/27/2022

   
  Complaint: 17624323
  
  I am rejecting this response because:

  I have requested several times for a call and nobody has called . Nor picked up my trash
  
  Sincerely,
  
  ***************

  Business Response

  Date: 07/28/2022

  ***************,
  
  Thank you for following up with us. Our driver was at this residence approximately 8AM on the scheduled date: Wednesday, July 27th. Please let us know if you have any further questions or concerns. Thank you. 

  Customer Answer

  Date: 07/28/2022

   
  Complaint: 17624323
  
  I am rejecting this response because:

  your driver is intentionally not picking up our trash. Our trash can has been sitting out on our driveway for two weeks and has not been picked up yesterday either. Its really sad that someone would lie about doing their job. Although Ive called multiple times and advised that your driver is dishonest. 
  
  Sincerely,
  
  ***************