Complaints

This profile includes complaints for Leith Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leith Inc

  5601 Capital Blvd Raleigh, NC 27616-2933

  
• 

  Leith Inc

  5500 Capital Blvd Raleigh Raleigh, NC 27616

  
• 

  Leith Inc

  3940 Capital Hills Dr Raleigh, NC 27616-0002

  
• 

  Leith Inc

  4005 Capital Hills Dr Raleigh, NC 27616-0004

  
• 

  Leith Inc

  PO Box 40110 Raleigh, NC 27629-0110

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint regarding a misleading experience with Leith Honda in Raleigh, ***** February 2025, I purchased a 2020 Mercedes *** with ****** miles from Leith Honda. I was assured the vehicle had been fully inspected and was in excellent condition. A clean Carfax report was also printed and provided. Based on this, I moved forward with the purchase and added an extended warranty through Endurance.Before the *** reached ****** miles, the check engine light came on. I contacted Leith Honda and was told they do not service Mercedes vehicles, and I needed to go to a ******** dealership. Mercedes repaired the issue, but shortly after, I noticed a strange noise. Leith Mercedes then informed us that the struts were leaking When I returned to Leith Honda to address the situation, the manager, *****, was extremely rude and dismissive. He refused to accept any responsibility. The sales associate, ********, also failed to assist us in resolving the issue. Leith Honda claimed we should have brought the vehicle back sooner, which is unreasonable considering how little we had driven it. ***** also informed my husband that he could go through the car buying process again by trading the vehicle. We paid $10,000 down on the Mercedes vehicle and have used it minimally, so that is not an option!Leith ******** confirmed that this level of strut damage could not have developed in just four months, and it is likely a pre-existing issue that was either missed or ignored during Leith Hondas inspection.This dealership clearly misrepresented the condition of the vehicle and sold us a car that should have never passed a proper inspection. I believe this may be part of a larger pattern of dishonest practices, as Ive seen other similar complaints. Currently, my husband and I have to cover a $3,700 bill with Leith Mercedes. I am requesting a formal investigation and accountability from Leith Honda for misrepresentation and failure to resolve a known mechanical issue.

  

  Business Response

  Date: 05/29/2025

  We are going to repair the car for the customer, so he is happy now.

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Wanvoiria **********

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2018 Honda accord it had a recall for the fuel pump. Took it to Leith Honda on capital they replaced it then begin to having problems with an extended cranking issue. I reach back out to Leith explained what happened told me to bring it back but if it wasnt the fuel pump they was going to charge me diagnostic fee and labor charges so said thats fine I just want to know the problem. Of course they said it wasnt the problem and said injectors were leaking and failing. So they wanted to charge me ***** plus shop fee and tax so that was a red flag for me. Then I took it to *** automotive they broke it down and went to change injectors they called immediately said nothing wrong with these and ask do I still want to change the old for the new I said yes better safe than sorry because they still had to charge me for there work. So got that done still problem continue *** said they think it was fuel pump call Honda cause they didnt want to charge me. I called went back in fourth with jasmine then ask her to have head service manager call me he called me the next week he said get car backup here at ask for a loner cause only have 1 car. He said Ill call you tomorrow never called I have now reached out to him multiple time leave messages and will not return call. If they would have replaced the faulty fuel pump they put in this and not lie a about the injectors I wouldnt have wasted time and money. They charged me 240 for diagnostic fee and shop materials

  

  Business Response

  Date: 05/28/2025

  We have resolved this issue. We have refunded the customer for the diag and the cost of the fuel pump assembly, totaling $820.38

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new Jeep from Leith Chrysler Jeep on 3/31/2025. We were told by the salesman ***** ******** that the Wrangler had blind spot monitoring. My wife immediately drove the Wrangler on an extended trip. She called me and said the monitoring wasnt working. I called ***** and asked how to activate. He said she must have turned it off and look for the button along the dash. She still couldnt activate. When she got home I searched for button and couldnt find. I called ***** again and had to ask exactly where to activate. He put me on hold and then told me it didnt have blind spot monitoring. I would have never purchased the **** without this safety feature. He told me to go to a business that installs this feature after market. We spent $1732.09 for an inferior product. ***** was to speak with his sales manager ***** ******* about what they could do and call me the next day. ***** never called. I emailed ***** about the problem and he never responded.

  

  Business Response

  Date: 05/14/2025

  Dear ****,

  We apologize for any confusion over the purchase of your new vehicle.  In speaking with the personnel involved with the transaction, it was clear that blind spot monitoring was something that was important to you in your purchase, and was mentioned when starting to look at vehicles.  As the selection process continued and a vehicle of another color combination was selected, ultimately that vehicle did not have that desired featured, and was not noticed during the purchase process by anyone involved.  

  To make it right, we agree, the dealership will reimburse for the installation of the blind spot monitoring.  They will be reaching out soon to process this for you.  

  We want you to enjoy your experience with your new Jeep, and we will keep living out our motto of "Doing what's Right".  We hope you will continue to enjoy your relationship with Leith Chrysler Jeep, and we can be a place you will refer your friends and family to.  

  Sincerely, 

  ****

  Customer Answer

  Date: 05/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the recent purchase of a vehicle from your dealership. I purchased an **** Q-Tron 2025 model on 03/17/2025, and unfortunately, my experience has been far from satisfactory the way my case was handled. During purchase, I was assured by the salesperson that you have 3 days to return the car and this was 3 to 4 times while communicating with me and my family, as a consumer I got influenced with the deal and was under the impression I can try it and if not satisfied I can replace it with the Hybrid model. next day itself , I released and communicated my concern to the Sales Manager in the evening.. Next, things just turned upside down where I was told you bought the car and the deal was done. If I need to get a hybrid I need to sell the car which I bought 2 days back with a depreciation amounting to 12000$ and higher monthly payment which is out of my budget.. Well played guys. I regret my decision of visiting **** Raleigh for the test drive and all the 6 years worth of trust is lost in ****..

  

  Business Response

  Date: 03/20/2025

  Mr. ******,

  Thank you for reaching out and sharing your concerns regarding your recent purchase of the 2025 **** Q-Tron. We sincerely regret any confusion that may have arisen during the sales process and appreciate the opportunity to address your concerns.

  
  After conducting a thorough review of your case, we recognize how the language of our exchange policy may have led to misunderstandings. It was never our intention for you to feel misled, and we take your feedback seriously. Our goal is always to ensure transparency and clarity in our communication, and we will take steps to refine how we present our policies moving forward.

  
  To make this right, we are offering to exchange your current vehicle for the hybrid model, as this was your initial preference. However, please note that any differences in available manufacturer programs, incentives, or financing terms could impact the monthly paymenteither positively or negatively. Since you had the opportunity to review the details of this vehicle and its associated pricing on your previous visit, we trust that you understand how these factors can influence the final terms of your new agreement.

  Our team will be in touch to discuss the details and facilitate the exchange process in a manner that is fair and satisfactory to you. We value your business and appreciate the trust you have placed in us over the past six years. Please let us know a convenient time to discuss the next steps.

   

  Thank You

  ****** *****

  Vice ********* Retail Operations

  ******/Leith Automotive

  
  

  Customer Answer

  Date: 03/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Range Rover of Raliegh who is attached to Leith Motors asking for my tax form based on buying a 2024 Jeep Wrangler 4xe from them. I have sent two emails, left two voicemails with no response. I need a copy of this form and verification that it was sent to ***.

  

  Business Response

  Date: 02/22/2025

  Good morning. We are writing in reference to your recent inquiry.
  
  
  We have sent the documentation you requested to assist you with filing your taxes and potentially receiving a tax break. We apologize for the delay in responding to your request and appreciate your patience.
  
  
  We value your business and would like to provide you with our direct contact information for any future needs. Please do not hesitate to reach out to us directly.
  
  
  Thank you again for your request. We look forward to continuing to provide you with excellent service.
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2020, I leased a 2021 Jeep Gladiator with Leith Chrysler Jeep and turned it in October 2024. My contract states no over mileage fees. Upon turning in my lease, Im being billed over mileage fees which was not stated on my contract. Total fees are $3,765.25. I requested verification on how they calculated fees and they were unable to locate a contract. However, I showed proof of my contract, not indicating a specific over mileage fee. Although, I am over mileage the specific amount per mile was not specified on the contract. I was referred to the executive office at Chrysler Financial for a de-escalation dispute. It turns out the system is showing 2 contracts. However, I only have the copy that I signed. The 2nd contract in their system is identical to my original contract showing a .25 over mileage fee with the initials of the finance manager (******) at that time. I wanted to report fraudulent activity at Leith Chrysler Jeep due to misleading sales and altering contracts. I was never contacted or informed of a new contract which is why I was never given their 2nd contract because it was done behind the scenes. ****** altered the contract that I signed by making a 2nd copy indicating his initials and .25 mileage fees. He wanted to seal the deal and premeditated altering contracts. I leased on 10/30/20 and my original contract was uploaded on 11/4 and the 2nd contract on 11/7. I was given the upload dates from Chrysler Financial executive office. I attempted to connect with the dealership for verification of contracts and hopes of resolution and Im being tossed around and getting no response. The **************** at Chrysler Financial is requesting an at fault letter to dismiss fees due to dealership error but I have not received a response.

  

  Business Response

  Date: 12/10/2024

  We have looked into Ms. ******* claim and found that for some reason even though it clearly states a mileage penalty for any miles over 10k the amount per mile did not print. The finance manager that changed it and sent to **** is no longer with us however the lease company would not fund the contract until he filled it in and sent to them which he did but apparently he failed to send to customer and for that reason we are paying the excess mileage charge for her.

• Initial Complaint

  Date:11/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered four new **** tire pressor sensors from Leith Lincoln. When the package arrived it contained three in the factory **** packaging and one random sensor thrown in the package without any type of identification or factory packaging. I contact the dealership via email and included a photo.They asked for more photos of the unpackaged sensor. I explained that I simply wanted what I ordered on their site: 4 new tire sensors. I didn't want to continue the back and forth as it was clear they had no intention of providing what I ordered and paid for on their site. I simply wanted a complete order without them cajoling me into keeping a part I have no way to identify or even know if it is new. They wouldn't ship the correct part and will only accept the whole order being returned. I do not want to be inconvenienced even further with shipping returns.All of this could have been avoided in they simply shipped what I ordered from the beginning.

  

  Business Response

  Date: 11/19/2024

  We did ship the customers order, which is a set of four and he is questioning one of them and we are happy for him to return them for a refund. HIs initial order was for 4 tpms sensors. He emailed stating he did not believe that the tpms sensor was real/unused and requested a replacement. I requested additional pictures and replied, " I have better things to do with my time, just send me another one". . We sent a return label and offered a full refund we have not received any further correspondence from him at this point. 

  Customer Answer

  Date: 11/20/2024

  Complaint: 22577066
  
  I am rejecting this response because:

  
  1. They know exactly what they did in throwing in a random part that wasn't in factory packaging. It could have been from the service department for all I know.  No customer of this dealership should ever pay new part prices for questionable merchandise.
  
  2. They are not being truthful stating they are waiting from a response from me. Their parts department has no intention of fulfilling the order and send this email yesterday: "If you wish you may return the entirety of your orders for a full refund. If not then that is fine as well. This is the end of our correspondence and your account will be removed from the site."

  ****** their employee has no interest in filling the order.

  The next step if the dealership doesnt send the correct part and in factory packaging, what I paid for, will be contacting the *******************'s office to file a complaint and well as pursuing other continued options.
  
  All I have asked for from the beginning is that this dealership send me what I ordered. They did that with three parts but wanted to get rid of an unidentified sensor that may potentially be used. Without factory packaging there is no way to verify if the part is new or not. 
  
  
  

  

  Business Response

  Date: 11/20/2024

  As I said in the previous response, if you would like to return the parts, we were refund his money. He could also return those parts and we will send him new ones but not until they are returned.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15, 2024. I paid Leith Honda $250 for a diagnostic that should have been covered under warranty. I was told by a desk clerk and a service advisor that if the part is the cause for vehicle distress, not only will the warranty cover the part but also the diagnostic fees. After inspection the vehicle part is indeed covered by warranty but they refuse to fix it because and I quote it is broken on the bottom. No one provided information about stipulations on the warranty. Until AFTER the diagnostic was ran. My grievance is the lack of information provided before the service, neither person I spoke to stated that there were stipulations to the warranty. I knew the part was broken due to an inspection at another facility. That is the whole reason I took it to Honda for a FREE warranty replacement. If I knew there were stipulations to the warranty I would not have proceeded because then I would have to pay for the diagnostic out of pocket.

  

  Business Response

  Date: 06/17/2024

  Customer came in because AC was not working. Their car has 2 warranty extensions. 1: AC compressor shaft seal leak, 2: AC condenser. The advisor told them about the warranty extensions and that if the problem is covered by one of these, there would be no charge, even for the diagnostic. We found that the condenser was damaged, therefore not covered by the warranty. The advisor called the customer and told them about the damage and because of the damage, Honda would not cover it under warranty. This is the case with any warranty coverage. Things are not covered if they are damaged by something but they would cover if it was just a part failure

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21856180
  
  I am rejecting this response because:

  I was told by the advisor if the part under warranty is the problem, then it will be fixed under warranty. I was not told that damage would disqualify me from the warranty. Saying that is the case with any warranty but failing to disclose that is my entire point. There was no explanation of damage vs failure.

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/17/2024

  The condenser has impact damage on the bottom of it so the manufacture will not cover that under warranty, we have seen this happen in the past normally form road Debis or a rock hitting it as its located in the front of the vehicle. A manufacture warranty covers defective part not parts that are damaged for example tires are covered for manufacture defects however if you run over a nail and damage tire it's not covered by warranty. The damage done to condenser may be covered by owners vehicle insurance policy

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased car on Feb 29th 2024 at night .They picked out the car for me , i didnt have a chance to pick it out . They had it already ready and pulled up when I got to the dealership . It was scratched inside the vehicle and on the outside of the vehicle . They were ******* me to sign for the car because it was late at night past 9pm . And they was closed, it was just the manager who has you sign the documents for the car and pay and the sales man and me . The manager was ******* me to go ahead and sign the documents. They did not show me how to use the car or how to use the functions on the car . They took of the window sticker off the car , if it even was a window sticker on it . I never saw any window sticker , they was no plastic on the seats or anything . It was only plastic on the screen of the car . And like I said it was scratches on the car . I took it back to the dealership, when I could have someone to come with me that knew about cars . and the dealership were nonchalant about the issues and what happen and didnt care.I never got to choose the car I wanted or to look at it . They selected the car that they wanted me to have . I was under the impression that I was purchasing a new car with no miles on it . Which means no scratches of any sort . I have been asking for my window sticker to my vehicle for months now and they still refuse to give it to me . And I told them about the scratches and they laughed in my face and told me to take accountability. And then other salesman told me it was spiderweb scratches and it could be buffed out . All they cared about was taking my money and after that have not tried to help me or offer anything in no way since . I was also told that those scratches on the outside was from people getting inside the car to test drive it .

  

  Business Response

  Date: 05/28/2024

  The customer, ***********************, is from *********. The salesperson communicated wtih Rayana showing here pictures of the exact car that she bought with photos and facetime. Her mother even said that there was a scratch on the car from looking at a photo. The salesman checked and there was not a scratch. It was a reflection on the photo and he told ****** that. ****** was supposed to be brought to the dealership by her mother. The mother couldn't make it, so the salesperson drove to *********, about 1 hour, to pick her up and bring her here. When they got here, ****** went straight to the car and looked it over carefully. The salesman even pointed out where the mother said there was a scratch to prove that there wasn't one. When they were done with the paperwork in the business office, the salesman went over the car with her. ****** was nervous about driving in the dark so it was worked out that the salesman would drive half way to ********* with ****** following him to a place that her mother agreed to meet them. When they got there, the salesman went over the car again with her while waiting for the mother to show up. Then he learned that the mother backed out of meeting her. The salesman asked if she was ok to drive the rest of the way home and she said that she was. ****** took delivery on Feb 29th. She brought up that the car had scratches underneath each door handle in early May, over 2 months later. This is very typical of normal use and we are not responsible for repairing this.I feel that we went above and beyond to provide exceptional customer service and I don't feel that we owe the customer anything.

  Sincerely, 

  *********************

  GM Leith Honda

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21759821
  
  I am rejecting this response because:
  
  They lied I did not look over the car carefully , all he did was show me the dent that my mother thought she saw on the side of the car in the photo. He turned on a flashlight on his phone and showed me it was no dent, which I did not see a dent . And then we went inside , that is all the salesman showed me . The salesmen did not show me anything about the car while we were there . When he took me to the drop off location he was gonna drive off and I asked him how do I move the mirrors and turn on the bright lights and he showed me that and that was it . Nothing else was showed to me about the car at all.
  
  We did not FaceTime either , he didnt FaceTime my mother either . He sent a video of the inside of a car and the outside of a car and that was it . You owe me my window sticker off my car nobody told you guys to take that off.  There is no need to lie about things that didnt happen .Pull up the cameras  and youll see if I so called looked over the car carefully . How can you look over a car carefully if its dark anyways .  Youre addressing everything else but what I said . Why did he pick out my car and not let me pick out my own of which one I wanted .  
  
  
  They also told me they was gonna deliver the car to me . Not that I had to go up there , if you gonna tell things thats irrelevant to the issues and my concerns you need to tell everything . 
  I was already at the Honda dealership in ********* , which the salesman chose to say I was being scammed by the Goldsboro dealership and that he had a black car , red car , blue car and 2 silver Honda civic sports . 
  Then after telling me he had a black car he changed it and said he didnt have black and couldnt get a black car , that he had the other colors available. 
  
  
  He came to ********* because he wanted the sell . He never told me no car was getting cleaned up , my mother told him to let me pick out the color that I wanted when I got there. Which he agreed to let me do , but he did not , he already had the silver car pulled up when I got there.  And my mother didnt back out . He Should have never took my window sticker out my car . Him sending us a video of a car ,which I still have the video doesnt mean he gave me the same car . We have no way to tell if its the same car because he  selected what he wanted me to have. Im just going to go to the news since lies are being told . I have no problem owning up to my mistakes , you guys need to own up to yours . But you wont because you dont care as long you got your money and commission . I went to you guys serval times concerning my window sticker and didnt get it . 
  
  
  When I came with my family member that knew about cars to help me address my issues , the salesman was dismissing what my family member was saying and got confrontational . 
  
  
  And ********************* if youre the financial manager that I had you were not there to even know what transpired between me and him and you do not know what happened and you are going off what he told you.
  
  
  He lied about sending my window sticker to my address. He also lied about what the original price  of the car was gonna be and changed the price and said he couldnt do it . They promise you things and then dont follow through , it all be a lie just to get a sale.  The salesman was also telling me what to say to the financial manager. They both rushed me and that is no way to do business . The salesman rushed me into buying a car saying that the sale was gonna end Feb 29th and I did not even get no sale .  He kept saying that night was the last day of the sale. The salesman even took it upon himself to talk to my insurance company and messed that up . All so that he could sale me this car . 
  
  
  
  Buyers beware , they are unprofessional , rude and are liars . Do not go alone to a dealership as a woman and first time buyer because they will scam you . Do not go to this dealership at night or at all 
  
  The only mistake I made was not listening to my mother about waiting to purchase the car from you guys . And trusting you guys to treat me right as a first time buyer. I was excited to buy my first car and you guys took advantage of that .  I want my issues resolved , or I will be contacting the news about this issue.
  
  
  

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/29/2024

  I stand by everything that I said before. If ************** wasn't happy with the car, she did not have to buy the car. I forgot to mention that we had ordered another window sticker for her and mailed it to *********************************************************

  We will get another one and send it certified mail with signature required

  Customer Answer

  Date: 05/31/2024

   
  Complaint: 21759821
  
  I am rejecting this response because:
   You see they didnt address nothing I said because they know they wrong and they did it .  But everyone will know about it .  
  

  and I have not received no window sticker.  Its been 3 months the first time I asked for the window sticker and then I kept asking about it and now its been over a month and havent received it 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2022 e-tron GT has been under warranty repair at ************* for more than 7 months. They have tried and failed to repair the car once. The service manager admits that they are incapable of performing the repair. They are doing nothing but holding onto my broken car.

  

  Business Response

  Date: 04/23/2024

  
  When ***************** 2022 Audi E-tron GT came to our shop, we were unable to duplicate ****************** concerns. We kept the car for 2 months but were unable to duplicate his concerns. ************** picked up his car, drove it for a few days and was able to show us his concerns. After additional attempts, we were finally able to duplicate his concerns.
  
  We asked and waited for technical support and advice from Audi of America to assist in the repair. We ordered parts from ***************, waited for those parts to arrive and those parts did not fix the car. We re-ordered the necessary parts and waited for the parts to arrive.
  
  The ****************** Rep was at our dealership on 3/22 to assist with the repair. As of 3/22, ***************** car has been repaired and will be ready to be picked up by Friday 3/26.
  
  I spoke with ************* on 3/22 and he had been updated by his Service Advisor. I apologized for the lengthy repair on his Audi E-tron GT and told ************* that his car should be ready for pick up on Friday 3/26.
  
  
  Sincerely
  
  *****************
  Audi ****
  General Manager