Complaints
This profile includes complaints for Leith Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 40 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Wanvoiria **********we should have brought the vehicle back sooner, which is unreasonable considering how little we had driven it. ***** also informed my husband that he could go through the car buying process again by trading the vehicle. We paid $10,000 down on the Mercedes vehicle and have used it minimally, so that is not an option!Leith ******** confirmed that this level of strut damage could not have developed in just four months, and it is likely a pre-existing issue that was either missed or ignored during Leith Hondas inspection.This dealership clearly misrepresented the condition of the vehicle and sold us a car that should have never passed a proper inspection. I believe this may be part of a larger pattern of dishonest practices, as Ive seen other similar complaints. Currently, my husband and I have to cover a $3,700 bill with Leith Mercedes. I am requesting a formal investigation and accountability from Leith Honda for misrepresentation and failure to resolve a known mechanical issue.
Business Response
Date: 05/29/2025
We are going to repair the car for the customer, so he is happy now.Initial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ***** jasmine then ask her to have head service manager call me he called me the next week he said get car backup here at ask for a loner cause only have 1 car. He said Ill call you tomorrow never called I have now reached out to him multiple time leave messages and will not return call. If they would have replaced the faulty fuel pump they put in this and not lie a about the injectors I wouldnt have wasted time and money. They charged me 240 for diagnostic fee and shop materialsBusiness Response
Date: 05/28/2025
We have resolved this issue. We have refunded the customer for the diag and the cost of the fuel pump assembly, totaling $820.38Initial Complaint
Date:05/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Business Response
Date: 05/14/2025
Dear ****,
We apologize for any confusion over the purchase of your new vehicle. In speaking with the personnel involved with the transaction, it was clear that blind spot monitoring was something that was important to you in your purchase, and was mentioned when starting to look at vehicles. As the selection process continued and a vehicle of another color combination was selected, ultimately that vehicle did not have that desired featured, and was not noticed during the purchase process by anyone involved.
To make it right, we agree, the dealership will reimburse for the installation of the blind spot monitoring. They will be reaching out soon to process this for you.
We want you to enjoy your experience with your new Jeep, and we will keep living out our motto of "Doing what's Right". We hope you will continue to enjoy your relationship with Leith Chrysler Jeep, and we can be a place you will refer your friends and family to.
Sincerely,
****
Initial Complaint
Date:03/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******test drive and all the 6 years worth of trust is lost in ****..Business Response
Date: 03/20/2025
Mr. ******,
Thank you for reaching out and sharing your concerns regarding your recent purchase of the 2025 **** Q-Tron. We sincerely regret any confusion that may have arisen during the sales process and appreciate the opportunity to address your concerns.
After conducting a thorough review of your case, we recognize how the language of our exchange policy may have led to misunderstandings. It was never our intention for you to feel misled, and we take your feedback seriously. Our goal is always to ensure transparency and clarity in our communication, and we will take steps to refine how we present our policies moving forward.
To make this right, we are offering to exchange your current vehicle for the hybrid model, as this was your initial preference. However, please note that any differences in available manufacturer programs, incentives, or financing terms could impact the monthly paymenteither positively or negatively. Since you had the opportunity to review the details of this vehicle and its associated pricing on your previous visit, we trust that you understand how these factors can influence the final terms of your new agreement.Our team will be in touch to discuss the details and facilitate the exchange process in a manner that is fair and satisfactory to you. We value your business and appreciate the trust you have placed in us over the past six years. Please let us know a convenient time to discuss the next steps.
Thank You
****** *****
Vice ********* Retail Operations
******/Leith Automotive
Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted Range Rover of Raliegh who is attached to Leith Motors asking for my tax form based on buying a 2024 Jeep Wrangler 4xe from them. I have sent two emails, left two voicemails with no response. I need a copy of this form and verification that it was sent to ***.Business Response
Date: 02/22/2025
Good morning. We are writing in reference to your recent inquiry.
We have sent the documentation you requested to assist you with filing your taxes and potentially receiving a tax break. We apologize for the delay in responding to your request and appreciate your patience.
We value your business and would like to provide you with our direct contact information for any future needs. Please do not hesitate to reach out to us directly.
Thank you again for your request. We look forward to continuing to provide you with excellent service.Initial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October of 2020, I leased a 2021 Jeep Gladiator with Leith Chrysler Jeep and turned it in October 2024. My contract states no over mileage fees. Upon turning in my lease, Im being billed over mileage fees which was not stated on my contract. Total fees are $3,765.25. I requested verification on how they calculated fees and they were unable to locate a contract. However, I showed proof of my contract, not indicating a specific over mileage fee. Although, I am over mileage the specific amount per mile was not specified on the contract. I was referred to the executive office at Chrysler Financial for a de-escalation dispute. It turns out the system is showing 2 contracts. However, I only have the copy that I signed. The 2nd contract in their system is identical to my original contract showing a .25 over mileage fee with the initials of the finance manager (******) at that time. I wanted to report fraudulent activity at Leith Chrysler Jeep due to misleading sales and altering contracts. I was never contacted or informed of a new contract which is why I was never given their 2nd contract because it was done behind the scenes. ****** altered the contract that I signed by making a 2nd copy indicating his initials and .25 mileage fees. He wanted to seal the deal and premeditated altering contracts. I leased on 10/30/20 and my original contract was uploaded on 11/4 and the 2nd contract on 11/7. I was given the upload dates from Chrysler Financial executive office. I attempted to connect with the dealership for verification of contracts and hopes of resolution and Im being tossed around and getting no response. The **************** at Chrysler Financial is requesting an at fault letter to dismiss fees due to dealership error but I have not received a response.Business Response
Date: 12/10/2024
We have looked into Ms. ******* claim and found that for some reason even though it clearly states a mileage penalty for any miles over 10k the amount per mile did not print. The finance manager that changed it and sent to **** is no longer with us however the lease company would not fund the contract until he filled it in and sent to them which he did but apparently he failed to send to customer and for that reason we are paying the excess mileage charge for her.
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