Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've bought several uppers from BCA over the recent years and have always been satisfied. Recently I bought a 300 BO upper for my grandson. No problems with this. Shortly after that I bought a 300 BO rifle for my son. The time alloted for delivery is more than adequate if the business is being well managed. Several days past the period for delivery, I gave up waiting. Something about this order makes me nervous. Do they regularly over sell their inventory.
  Hopefully they will return my money but I think that's going to require more time to waste on this place.
  Very disappointed. Goodbye BCA!!

  

  Business Response

  Date: 12/13/2022

  Thank you for reaching out to us at Bear Creek Arsenal.
  Our standard processing times are between 1-14 business days to process any new order. Due to the legalities associated with lowers and or full rifle assemblies we must comply with paperwork requirements due to the weapons being serialized.

  We apologize for any inconvenience caused, we have initiated the process request for a refund, and this was sent to the accounting department for approval on 12/12/2022.This process can take between 3-5 business days, and once processed and approved on our end you will receive an email notification.

  Please be advised, depending on the bank you have this refund may take an additional 3-5 business days to appear back to the credit card on file.
  Also, be advised if you have had a recent change to your card. Such as an expired/canceled card we would need updated contact information. Accounts payable representative will be reaching out to you to obtain this information.
  *Any item past 30 days of initial purchase will be credited in the form of a coupon. Valid for 30 days.
  Thank you for your patience and excited to get this resolved for you as quickly as we can.

   

  Thank you, 
  BCA Customer Support

  **************

  ************************************

   

  Customer Answer

  Date: 12/13/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:12/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Bear creek on 11/20/2022. I read that there policy is 1-14 business days for processing. I did factor in Thanksgiving and feel that I have given this company plenty of time to process my order. I have attempted calling the company multiple times on multiple different days with no answer. I have also emailed the company and received a generic automated email response that didn't answer my questions. I want to cancel my order at this point and have my money refunded.

  

  Business Response

  Date: 12/13/2022

  Thank you for reaching out to us at Bear Creek Arsenal.
  Our standard processing times are between 1-14 business days to process any new order. Due to the legalities associated with lowers and or full rifle assemblies we must comply with paperwork requirements due to the weapons being serialized.

  We apologize for any inconvenience caused, we have initiated the process request for a refund, and this was sent to the accounting department for approval on 12/12/2022.

  This process can take between 3-5 business days, and once processed and approved on our end you will receive an email notification.
  Please be advised, depending on the bank you have this refund may take an additional 3-5 business days to appear back to the credit card on file.
  Also, be advised if you have had a recent change to your card. Such as an expired/canceled card we would need updated contact information. Accounts payable representative will be reaching out to you to obtain this information.
  *Any item past 30 days of initial purchase will be credited in the form of a coupon. Valid for 30 days.
  Thank you for your patience and excited to get this resolved for you as quickly as we can.

   

  Thank you, 

  BCA Customer Support

  **************

   

  Customer Answer

  Date: 12/15/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an upper from BCA November 28 2022 order number **********. When the upper was delivered on December 3rd, I found it had a long deep scratch along the handgaurd and two red spots with touch up paint. I emailed them about this asking for a new hand guard and they never got back to me. December 5th I found out upon further inspection that the extractor is the wrong type or machined improperly, and the firing pin is broken. I sent them another email. Still no reply. I’ve called them 10+ times, left 3 or 4 messages, no reply. I started a return on their website on the 7th and it was delivered to them on the 8th. I’ve still received no communication from them. It’s very concerning that I can’t get in touch with them and they won’t get back to me. I’m very dissatisfied with the customer service and I don’t even know if I’ll ever get my order or money back.

  

  Business Response

  Date: 12/13/2022

  Thank you for reaching out to us. 

  After further review, our system shows that you were assisted by a customer service representative on 12/12/2022 regarding your particular concerns. 

  We have received your return on 12/08/2022. Our request to our customers is to allow for 1-14 business days to process the returns. At times we can get this completed earlier but it does vary in time, thus the request for 1-14 days. 

  Once scanned in you will receive an automated message about returns/warranty as a whole. For the delays a store credit was issued to be sent to the email address on file by the end of business day today. 

  Should you need any further assistance please feel free to reach out to us directly. 

   

  Thank you, 

  BCA Customer Support

  **************

  ************************************

   

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/12/2022 Order # ********** I purchased an enhanced BCG for a 7.62x39 build. I never completed the build until a couple of weeks ago. Upon going to the range after 6 rounds the extractor sheered off the BCG. I have made several calls to BCA over the last couple of weeks with no return call. All I want to know is if the warranty their BCG's and what's the process to get it replaced. This 7.62x39 build is no different than any other I have done over the years but this was my first purchase of enhanced BCG from BCA. I wish someone would get back in touch with me for a replacement. I have bought other enhanced BCG's from other companies and have never had a problem with their product. I as well of the others that have filed complaints with the BBB all say the same thing, no communication from customer service, dose one even exist or do they only take action when a complaint is filed. This is horrible customer service. I wish they would just get back to me!!

  

  Business Response

  Date: 01/11/2023

  Thank you for reaching out to us.

  Please be advised, It is never our intent to leave our customers feeling unattended to. We are slightly overwhelmed with phone calls at the moment. We do apologize. 

  After further review, our system shows a complete BCG is being sent to you.

  Once shipped you will receive an email with the tracking number associated with the package.

  We would ask that you please allow 2-3 business days for this process to be completed. 

  Should you have any further questions please feel free to reach back out to us directly. 

  Thank you, 

  BCA Customer Support

  ************************************

  **************

   

• Initial Complaint

  Date:12/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on November 29th, they sent me an order number and said they would send me a tracking number when shipped, have not received tracking number. Order number is #**********. I have tried calling them numerous times. No answer or call back. Very frustrated!

  

  Business Response

  Date: 12/09/2022

  
  Thank you for reaching out to us at Bear Creek Arsenal.
  Our standard processing times are between 1-14 business days to process any new order. Due to the legalities associated with lowers and or full rifle assemblies we must comply with paperwork requirements due to the weapons being serialized.
   According to our system, we have staged your unit to ship by the end of business day today. A email with the tracking number was sent to the email address on file at 8:48 a.m. We would ask that you please allow 24 hours to see movement on the tracking number associated with your package. 

  
  If you have any additional questions or concerns, please do not hesitate to contact us directly. 

  Thank you, 
  BCA Customer Support

  ************************************

  **************

  
  

• Initial Complaint

  Date:12/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 11/23/22 order number #********** placed order in the 23rd have not received anything but order confirmation can’t speak with anyone from customer service or sales because the phone hasn’t been picked up in the 20+ call attempts made. I order a complete set for 499.99 a bc-15 and at this point I’d just like to speak with someone to clarify why this business thinks it’s ok to take peoples money not answer the phone and continue to not reach out after multiple attempts I see many bad reviewers as well how does this business have an A+ rating with the BBB?!

  

  Business Response

  Date: 12/08/2022

  
  Thank you for reaching out to us at Bear Creek Arsenal.
  We have recently received a high volume of calls. We do apologize we have not been able to reach back out to you regarding your order.

  Please be advised, our standard processing times are between 1-14 business days to process any new order. Due to the legalities associated with lowers and or full rifle assemblies we must comply with paperwork requirements due to the weapons being serialized.
  
  
   According to our system, we have not shipped the unit out, but it is in the process of being packaged and ready for shipping, you should receive an email in the next couple of days with the tracking number.
  If you have any additional questions or concerns, please do not hesitate to contact us.
  

  Thank you, 

  BCA Customer Support

  **************

  [email protected]

   

  Customer Answer

  Date: 12/08/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a rifle from Bear Creek. When I received the rifle, it wasn't in proper working order. I was able to get in touch with someone from Bear Creek and they sent me a shipping label to have it sent in to be fixed. That was well over a month now and I am unable to get anyone to respond to emails or even answer the phone. Nobody answers the phones there. I want the rifle I ordered, fixed, or my money back.

  

  Business Response

  Date: 12/08/2022

  
  Thank you for reaching out to us.

  After further review, our system shows we have received your return item into our system on 11/02/2022.

  Our request to our customers is to allow for 1-14 business days to process the returns. Please be advised there may be delays with warranty inspection/repair. As the item would need to be repaired then test fired. Once repaired we will be happy to send out an email with our findings regarding your return. 

  At times we can get this completed earlier but it does vary in time, thus the request for 1-14 days. 

  Should you have any other questions please feel free to reach back out to us directly. 

  
  Thank you for allowing us to serve you!

  **************

  ************************************

   

   

• Initial Complaint

  Date:12/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an AR15 from this ***** * after hearing some good things, I regret this now. I have left several voicemails, not only for the customer service department but for every option you can select on the phone call. No one has ever answered and called back. Simply seeking an update on my ordered item but at this point I would take a refund if given the opportunity to to give it to company who deserves the business. This place truly does not deserve a good rating from the BBB. Picking up the phone is probably the easiest thing you can do. Which worries me about their product when they can’t even do the little things right.

  

  Business Response

  Date: 12/07/2022

  After further review, our system shows your order is currently processing. 
  
  Our standard processing times are between 1-14 business days to process any new order. Once the order has been shipped, we will typically send you a tracking number and the courier company we are shipping through.
  

  According to our system, we have not shipped the unit out, but it is in the process of being packaged and ready for shipping, you should receive an email in the next couple of days with the tracking number.
  
  If you have any additional questions or concerns, please do not hesitate to contact us.
  
  

  Thank you, 

  BCA Customer Support

  **************

  ************************************

• Initial Complaint

  Date:12/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item for $379 ten days ago and my order still has not ‘processed.’ They gladly accepted my payment but there has been no update to my order. I have left this company multiple voicemails inquiring about the status of my purchase and they have not gotten ahold of me. I have called them three times this week during their business hours and have never gotten an answer. Very disappointed so far

  

  Business Response

  Date: 12/05/2022

  
  Thank you for reaching out to us at Bear Creek Arsenal.
  After further review, our system shows you placed your order with us on 11/23/2022. Please be advised, our standard processing times are between 1-14 business days to process any new order. Due to the legalities associated with lowers and or full rifle assemblies we must comply with paperwork requirements due to the weapons being serialized.
  
  According to our system, we have not shipped the unit out, but it is in the process of being packaged and ready for shipping, you should receive an email in the next couple of days with the tracking number.
  If you have any additional questions or concerns, please do not hesitate to contact us.

   

  Thank you, 

  BCA Customer Support

  **************

  ************************************

   

  Customer Answer

  Date: 12/08/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they still have not sent me an email, have not sent my product to the dealer, and have not returned or answered a single phone call since I ordered their product. They responded to the BBB complaint and even put their customer service number on their response but they still don’t answer their phone and have not shipped my item. They sent me an email titled “Delivery confirmation” and it was just a Christmas ad for their company. There has been zero customer service correspondence despite 10-15 attempts to get a hold of them. 
  
  
  
  Sincerely,
  
  
  
  ****** *********

  

  Business Response

  Date: 01/05/2023

  Thank you for reaching back out to us. 

  After further review of your order ********** our system shows shipped on 12/28/2022.

  Tracking information was sent to the email address on file. 

  Please be advised the package has been delivered and signed for as of 12/30/2022.

  Should you have any other questions please feel free to reach out to us directly via email to obtain tracking information. 

   

  Thank you, 

  BCA Customer Support

  **************

  ************************************

   

  Customer Answer

  Date: 01/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. Tracking information was never sent to my email address, and I got no confirmation that my product was shipped or arrived, but after they responded on here I have gone to the site where they shipped my product and it did in fact arrive. Very strange that they refuse to communicate with me (the customer) in any way and will only respond to complaints on here (BBB), but ultimately I got my product, even though it was 5 weeks late. 
  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the complete AR15 upper receiver, but the description failed to disclose that they use some unknown locking compound or permanent affixing method. The item description said there were 1/2 x 28 threads so that implies that the muzzle device is removable. If it made no mention of that, then it would make sense that it would be permanent or there are no threads. I cannot reach customer service by email ******* or phone. I have left five messages over the last month and nobody has gotten back. I have sent 4 Customer Service emails nobody has followed up. And I have reached out to them on ******* more times than I care to count.

  

  Business Response

  Date: 11/17/2022

  Thank you for reaching out to us. 

  After further review, our system shows we received an email from you on 11/17/2022 at 8:54 a.m. 

  A customer service representative was able to respond on 11/17/2022.

  Regarding your muzzle device we do not use any loctite. Please feel free to follow the instructions for removable below. 

  If you are not able to do so you may have the item returned to us. A prepaid label was created for the return . 

   

  Thank you, 

  BCA Customer Support 

  **************

  ************************************