Reviews
This profile includes reviews for Truliant Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
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Review fromKierra E
Date: 09/05/2024
1 starKierra E
Date: 09/05/2024
Theives. I'll keep it short and simple. They took $20 from me for "application fee" I was going to apply for a small cash loan because I was in a bind. I viewed the terms and conditions and the rates and decided against it. I did hit apply but never finished the application. I knew there was a fee for completing the application. They still charged $20 for an application I never completed. It's not the amount it's the principal. I read the terms/conditions no where does it say, just by pulling up the application I'll still be charged $20 for completing or not completing the application. I've been with them for years. Several Auto loans and more. I'm closing my accounts and going elsewhere.
Truliant Federal Credit Union
Date: 09/10/2024
Dear Ms. **** Thank you for reaching out to Truliant Federal Credit Union regarding the application fee that was charged to you when you submitted an incomplete application. We understand your concern about the $20 application fee and how important every dollar is.After reviewing your membership, Truliant has refunded the $20.00 application fee that was charged to your account as a courtesy. We want to clarify that when you hit "apply" within our online application system, it authorizes the retrieval of the application fee. For further information regarding this specific loan, please visit our website at ************************************************************ appreciate you bringing this matter to our attention so that we could find a resolution for you. Your membership here with Truliant Federal Credit Union is greatly appreciated.Sincerely,Truliant Federal Credit UnionReview fromCassidy T
Date: 08/29/2024
1 starCassidy T
Date: 08/29/2024
There has been a fraud investigation on my debit card due to someone opening a ****** account under my name and using my card number. I had 9 fraudulent charges under ****** from March until August. I reported every single charge to the fraud **** and was told the money should be refunded in a few days. I went to use my new card a few days later, only for both of my debit cards to decline. I was told that the fraud department had turned my cards off and I would not be issued a new card due to how many claims I had made. I had NO CHOICE but to report those claims as they are fraudulent and a case that is on going with ******. Now truliant is saying I will not be issued new cards EVER. I have been a member for almost 30 years and have multiple accounts with them that I am forced to move to a new bank because of this. This is not only extremely unfair as this is out of my hands because someone stole my name and card info and had been draining my account, Im now being punished for reporting each charge and having my debit cards revoked. Its not only extremely inconvenient but also being handled so poorly to punish a member for something they cannot control. Not to mention I was told they had no further explanation as to why I was having my cards revoked and why they would not be able to re issue me any. I would never recommend Truliant to anyone as this has been the most stressful and demeaning experience.Truliant Federal Credit Union
Date: 09/05/2024
Dear ****************,We appreciate your patience and understanding as we've worked to address your inquiry. Resolving our members' concerns is a top priority, and we collaborate closely with **** to ensure the accuracy of our responses. We understand your concerns about the inconvenience of revoking your debit card. However, safeguarding your assets and the credit union is of utmost importance. Unfortunately, after our dispute team thoroughly reviewed your fraud claims, we have determined that we cannot continue providing you with debit/ATM card services.For more information about our credit union policies, please refer to our Deposit Account Agreement at Truliantfcu.org/agreements-disclosures under the section for Cancellation and Change of Terms. Please don't hesitate to reach out if you have any further questions or concerns. We are dedicated to assisting in any way we can. Sincerely, *************************** Vice President, PaymentsReview fromTy D
Date: 08/29/2024
1 starTy D
Date: 08/29/2024
********** will pick an choose when you can overdraft making it hard to keep up with any emergency that come up I most definitely will be closing my account real soon they are a trash credit union an they dont help you at all couldve stayed with ***** Truliant needs to be shut down they are the worst credit union Ive hadTruliant Federal Credit Union
Date: 08/30/2024
Dear ** Dr,Thank you for contacting Truliant Federal Credit Union with your concerns regarding our Standard Overdraft Protection Program. Our Standard Overdraft Program is known as Balance Backup. Additionally, we offer Balance Backup +, which is an opt-in service that strives to pay debit card and ATM transactions. These are strive-to-pay services, even if no funds are in the account, for a $28 fee per transaction(limit 6 per day). We also have other options to protect your finances if you want more control over overdrafts. Balance Backup+ details can be located on our website: ****************************************************************************************, we could not locate your membership in our system so that we could give you a more detailed response. Please contact us by calling our ************** at ************, or you may visit your local branch so that we can review your membership and discuss available options. Thank you for being a member-owner of Truliant Federal Credit Union.Sincerely, Truliant Federal Credit UnionReview fromed r
Date: 08/13/2024
1 stared r
Date: 08/13/2024
NASTY PEOPLE TO TALK TO AND DEAL WITH. I was just looking so see rates on a loan and it said NO HARD HIT ON MY CREDIT TO LOOK. What a lie i got a hard hit immediately after i hit send and i called about it but the people are very rude and no help at all. not a good company to deal with.Truliant Federal Credit Union
Date: 08/19/2024
Dear Mr. Rager, Thank you for contacting the Better Business Bureau on behalf of Truliant Federal Credit Union about the information our organization reports to the credit bureaus. We appreciate your concerns, and we are committed to addressing them promptly. When you apply for a loan through our online portal, it initially conducts a soft pull to determine which type of loan you qualify for. If you select one of the offers, it will then perform a hard pull on your credit. The disclosure under the submit button states the point at which it will conduct a hard pull on your credit. We understand your frustration in this matter, and as a courtesy, we have requested Equifax on August 15th to adjust the inquiry from August 13th from a hard pull to a soft pull. It generally takes 30-45 days for the update to take place through the credit bureau. Mr. Rager, we are grateful for your feedback on this matter. Your feedback is valuable to us, and we appreciate you taking the time to contact us. Sincerely, Truliant Federal Credit UnionReview fromMICHAEL R
Date: 07/29/2024
1 starMICHAEL R
Date: 07/29/2024
Horrible communication. About to be charged for insurance on a car I do not have anymore. Keep getting letters from Truliant telling me I will be charged for them to give me insurance on a car that is totaled ! It is not being driven. It does not need insurance anymore. I no longer have the car in my possession and I will not get it back. It is a fraudulent charge. But they keep calling me and telling me the same thing and clearly not writing anything down that I tell them because every time I talk to them they act like this is new information they never knew about and there is nothing they can do to keep me from being charged for this insurance until Truliant actually buys the insurance for me and then it will be in their system. Why would I care to pay a company like this after I have told them I only needed a couple of months to pay since I have been hit with over ****** in medical bills. But they dont care obviously, and will only make it harder to pay. Have better communication and I want to pay but not if you guys are going to take advantage of me. Someone reach out please. I ultimately dont want to be scammed and I want to pay what I owe. But no one is helping me.Truliant Federal Credit Union
Date: 08/03/2024
Dear ************,We truly appreciate you sharing your concerns with us. We are so happy to learn that a leadership team member has been in contact with you regarding this matter, and we are actively working with the relevant parties to find a solution to your concerns. Rest assured that we will keep you updated on any new developments and reach out to you promptly to address your concerns. Your understanding is greatly appreciated.Truliant FCUReview fromScott D
Date: 06/04/2024
1 starScott D
Date: 06/04/2024
Recently opened an account with them. I submitted a mobile check deposit so I could fund the account with money from another Credit Union account I have. They received my money out of my account but will not release the funds to me for 9 days. They never shared that information with me one time; including the 4 previous phone calls I made about my deposit. When I asked about getting my funds, they acknowledged receiving my money, but sent them off to the Federal Reserve and thus can't give me my money. This is the absolutely the worst banking experience I have had in over 40 years of banking. You would think this was 1960 all over again. I will be closing this account as soon as I get my money. Not a reputable business at all.Truliant Federal Credit Union
Date: 06/07/2024
Thank you for reaching out to share your concerns. We understand your time is valuable, and we sincerely apologize for any inconvenience you may have experienced with our mobile check deposit service. Upon reviewing your account, we show you recently opened your Truliant account. For all new members making their first check deposit, which is not a government or official check, there is a standard 9-day hold period. As your account ages and you consecutively show a positive account/transaction history, you will undoubtedly see shorter hold times. We apologize for any confusion regarding the hold procedures for new memberships and first-time check deposits. To avoid future holds, we recommend signing up for direct deposit. We value your business and appreciate the opportunity to serve you better.Please contact us at your convenience if you have any further questions or concerns.Review fromKyle b
Date: 05/14/2024
1 starKyle b
Date: 05/14/2024
STAY AWAY FROM THIS INSTITUTION. I have a checking account with them. I have a DEBIT card (MY MONEY!) that I occasionally *attempt* to use. I say *attempt* because the "Fraud Algorithm" for this company is insane.. What does that mean? It means that even though you have YOUR own money, in YOUR personal account, ****************** decides how you can spend your own money, WHEN you can spend your own money and IF you can spend your own money. I went to my dermatologist today for a skin cancer screening... At the end I went to pay and TRULIANT FLAGGED THE TRANSACTION AS FRAUD.. Imagine standing in a room full of people, a line behind you, and your card is declined for a Co-pay. To say it is embarrassing is an understatement. LUCKILY I am smart enough (because of having had this happen in the past with Truliant) that I carry another card from another REAL credit union, that has REAL integrity, and REALLY cares about their customers... After my ********************** card being declilned-I pulled out my First Federal Family Credit Union card---and it worked exactly as it should. No flag for "Potential Fraud". No ** -like Truliant is known for... I'm warning you... if you want to see what it feels like to have someone else control YOUR money... and decide FOR YOU when, or if, or how, you can spend your own money.. Truliant is for you... But if you are NOT a loser, and want to deal with a legitimate company... Choose any other credit union. You have been warned. Truliant-this wanna-be credit union is a JOKE.. I have been with them for over 30 years and this is the ** that they are pulling now because I have a FREE, interest bearing account, and they no longer want customers like me... They only want SUCKERS that they can charge money to every month-whereas I'm making $$ every month off of interest. ***** to be Truliant! And boy do they ****..Truliant Federal Credit Union
Date: 05/22/2024
Dear ************** We appreciate you contacting us regarding the decline of your transactions. We sincerely apologize for any inconvenience this may have caused, and we understand how frustrating this can be. We are glad you had the opportunity to speak with one of our team members, ******, so we could discuss with you in more detail to better understand why declines were taking place. Protecting our members is of the utmost importance to us. When one lives or travels to an area where fraud is higher, **** DPS helps us monitor activity by calling or notifying our members via text. Not having alerts where you can be reached means we cannot promise charges wont decline in the future. Thank you for sharing your experience and allowing us to address your concerns. We look forward to working with you in the future and apologize for any inconvenience this may have caused you. Sincerely,Truliant Federal Credit UnionReview fromMichael D
Date: 03/07/2024
1 starMichael D
Date: 03/07/2024
I have had a savings account with this ********************************************* for many years. I recently took out a loan with them and before agreeing to the loan I asked if I could receive a payment coupon in the mail every month. I was told absolutely. Well it's been over a year and I still cant get the coupon sent to my home. Every month I have to go online print the account information and then go to the local branch to pay the bill. I have spoken to no less than 6 different people who all assured me it would taken care of and no results. I receive 1-2 ads from them in the mail every month for credit cards and all kinds of things they are trying to sell but I can't get my loan payment?Worst customer service I have ever dealt with! I am going to encourage my company to look for another credit union to do business with!.Truliant Federal Credit Union
Date: 03/14/2024
Dear ****************,We appreciate you reaching out to us about your recent loan payments. We apologize for any inconvenience you may have experienced with your monthly payments. In December 2020, Truliant changed its billing methods. We provide monthly loan statements via mail or electronic billing through online banking when you opt into electronic statements. We are so sorry that you may not have been provided this information during interactions, and we deem this a training opportunity for our staff.After reviewing your account, we noticed that you have already opted for electronic statements, which enables you to receive your statements and loan billing through online banking. Therefore, we have opted you out of electronic statements, and you will now receive paper statements in the mail. You can still use your online account access to pay each month. We understand that this change may have caused some frustration, and we apologize for that. Your feedback is important to us, and we will use it to improve our services. We appreciate you bringing this matter to our attention and want to assure you that we are here to help. If you have any further queries or concerns, please do not hesitate to get in touch with us.Sincerely,Truliant FCUReview fromMary C
Date: 03/07/2024
1 starMary C
Date: 03/07/2024
Truliant charged my account $1380 for their insurance without reaching out to me about my insurance. I added MY insurance was added to my vehicle when I purchased it. I called and asked to have it removed. They took my insurance and said it would take like two weeks. Three weeks later I called and they have no notes about the rebate and I have to wait another two weeks. The lady that I spoke to the second time was very rude to me and ask what I expected her to do about it. I asked for a reference number to make sure it works this time and she said no. Now I am waiting over month for a rebate for a mistake on their side. I am very very disappoint in Truliant. One star is too muchTruliant Federal Credit Union
Date: 03/13/2024
Dear **************, We apologize for the issues you have experienced with forced place insurance. We understand that this can be frustrating, and we are sorry for any inconvenience this may have caused you. We would also like to apologize for any negative interactions you may have had with our staff. We take these matters seriously and will provide direct feedback to their managers to address the coachable opportunities. After reviewing your account, we have received all the necessary documentation from your insurance company to remove force-placed insurance added. As of March 7th, the rebate is now pending, and you should see this reflected in your account any day now. Our credit union members are our top priority, and we appreciate you bringing this issue to our attention. Thank you for your patience and understanding as we resolve this matter. Sincerely,Truliant FCUReview fromLeonardo D
Date: 02/24/2024
1 starLeonardo D
Date: 02/24/2024
I had an account with them in 2021 and I went through a horrible experience with them, so I decided to close the account. Now, I tried to open the account again 3 years later, because they are closed to my house. I didn't get a call from them, they emailed me back telling me that Chex system practically decided to not open the account. So I checked my credit report which is in excellent status, because I pay on time and never get behind. So I send them an email requesting their decision and advising them that I will file a federal discriminatory complaint.Truliant Federal Credit Union
Date: 02/29/2024
**ar Mr. ** *****, We appreciate you bringing your concerns to our attention. At Truliant Federal Credit Union, we prioritize establishing solid relationships with our member-owners, and we understand the significance of providing excellent customer service. We apologize for any inconvenience you may have experienced in the past or during your recent membership experience. We do acknowledge that you have not received a response to your initial email. Please note that the initial decision email is not monitored and cannot accept replies, so we apologize for any confusion caused. One of our ************** Supervisors attempted to contact you on February 27th to discuss your concerns; however, they could not connect with you. We would like to hear from you as your feedback is essential in helping us improve our services and prevent similar situations from happening in the future. We invite you to schedule an appointment online at your nearest branch using the following link: ****************************************************************************************************************** We will happily meet, discuss your concerns, and review your application further. Thank you for considering Truliant Federal Credit Union for your banking needs.Best regards, Truliant Federal Credit Union
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