Reviews

This profile includes reviews for Truliant Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Truliant Federal Credit Union has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Truliant Federal Credit Union

  3200 Truliant Way Winston Salem, NC 27103-5778

  
• 

  Truliant Federal Credit Union

  2564 Kirkwood Dr Burlington, NC 27215-6398

  
• 

  Truliant Federal Credit Union

  1800 S Nc Highway 119 Mebane, NC 27302-9737

  
• 

  Truliant Federal Credit Union

  7780 N Point Blvd Winston Salem, NC 27106-3310

  
• 

  Truliant Federal Credit Union

  1655 New Garden Rd Greensboro, NC 27410-2001

  

Review Details

• Review fromMary C

  Date: 03/07/2024

  1 star

  Mary C

  Date: 03/07/2024

  Truliant charged my account $1380 for their insurance without reaching out to me about my insurance. I added MY insurance was added to my vehicle when I purchased it. I called and asked to have it removed. They took my insurance and said it would take like two weeks. Three weeks later I called and they have no notes about the rebate and I have to wait another two weeks. The lady that I spoke to the second time was very rude to me and ask what I expected her to do about it. I asked for a reference number to make sure it works this time and she said no. Now I am waiting over month for a rebate for a mistake on their side. I am very very disappoint in Truliant. One star is too much
  

  Truliant Federal Credit Union

  Date: 03/13/2024

  Dear **************, We apologize for the issues you have experienced with forced place insurance. We understand that this can be frustrating, and we are sorry for any inconvenience this may have caused you. We would also like to apologize for any negative interactions you may have had with our staff. We take these matters seriously and will provide direct feedback to their managers to address the coachable opportunities. After reviewing your account, we have received all the necessary documentation from your insurance company to remove force-placed insurance added. As of March 7th, the rebate is now pending, and you should see this reflected in your account any day now. Our credit union members are our top priority, and we appreciate you bringing this issue to our attention. Thank you for your patience and understanding as we resolve this matter. Sincerely,Truliant FCU

• Review fromLeonardo D

  Date: 02/24/2024

  1 star

  Leonardo D

  Date: 02/24/2024

  I had an account with them in 2021 and I went through a horrible experience with them, so I decided to close the account. Now, I tried to open the account again 3 years later, because they are closed to my house. I didn't get a call from them, they emailed me back telling me that Chex system practically decided to not open the account. So I checked my credit report which is in excellent status, because I pay on time and never get behind. So I send them an email requesting their decision and advising them that I will file a federal discriminatory complaint.
  

  Truliant Federal Credit Union

  Date: 02/29/2024

  **ar Mr. ** *****, We appreciate you bringing your concerns to our attention. At Truliant Federal Credit Union, we prioritize establishing solid relationships with our member-owners, and we understand the significance of providing excellent customer service. We apologize for any inconvenience you may have experienced in the past or during your recent membership experience. We do acknowledge that you have not received a response to your initial email. Please note that the initial decision email is not monitored and cannot accept replies, so we apologize for any confusion caused. One of our ************** Supervisors attempted to contact you on February 27th to discuss your concerns; however, they could not connect with you. We would like to hear from you as your feedback is essential in helping us improve our services and prevent similar situations from happening in the future. We invite you to schedule an appointment online at your nearest branch using the following link: ****************************************************************************************************************** We will happily meet, discuss your concerns, and review your application further. Thank you for considering Truliant Federal Credit Union for your banking needs.Best regards, Truliant Federal Credit Union

• Review fromAntar P

  Date: 02/21/2024

  1 star

  Antar P

  Date: 02/21/2024

  Been a member for 7yrs. These people will not help with anything. Car loan no. Personal loan no. Debt consolidation loan no. The only positive thing is the overdraft. I will be moving my money. My paycheck as been direct deposit; every weds for the last 7yrs. And can't get a 500 dollar loan. I now understand. That it's easier for them to collect services fees. 28 bucks a pop. Moving to a bank that really cares for its members.
  

  Truliant Federal Credit Union

  Date: 02/26/2024

  Dear ****************,Thank you for reaching out to us and sharing your concerns. We understand that receiving the news of your declined loan application can be disappointing. We want you to know that our team considers various factors during the approval process to ensure we make the best decision for you. These factors include your credit history, debt-to-income ratio, and credit score.We are here to help you and want to offer a no-cost credit review to our valued member-owners like yourself. This review will allow you to understand your credit report with one of our loan specialists. During the review, we will work together to identify areas needing improvement in your credit history and provide practical suggestions to help you enhance your credit score. To schedule a no-cost credit review, please call us at ************ or schedule an appointment online at your nearest branch. We appreciate your patience and understanding and are committed to supporting you through your financial journey.Best regards Truliant Federal Credit Union

• Review fromBrent W

  Date: 02/20/2024

  1 star

  Brent W

  Date: 02/20/2024

  I'm not really sure where to start. I've had a personal account at ********************** for 20 years, a business account for 14. For the first 18 of those years, the service was impeccable. I recommended them to anyone else who owned a small business. During the pandemic I moved my business to an area without a branch but kept my accounts open as many autodrafts were attached to them as well as my payment processor. As of late I've experienced a number of inconsistencies with mobile deposit and many of my transactions are flagged or held for no reasonable explanation. Although inconvenient, often this involves a simple call to rectify. Recently however, 3 consecutive checks were written to me from the same account which has had dozens of previous transactions over the course of the past year. When I called and spoke with a supervisor she said she was unable to help due to the policies of the bank the checks were written from. I asked that the transaction be canceled and I'd use my local bank to sort it out. When she canceled the wrong check after a detailed 45 min conversation, I had to call back and was told by another supervisor that nothing she said was true. That she was uncomfortable clearing the check and the supervisor I was now speaking with quickly cleared it. So...she kept me on the phone for almost 45 min lying over and over. I just feel like a bank should have supervisors who display more integrity than this. Currently I have a $2100 check that has not cleared for no reason when I reached out about it, they can't even find it in their system. I was instructed to re-deposit the check, and when that was attempted, it said I was attempting to deposit a duplicate transaction. Meanwhile my account is overdrawn and I'm being charged for each transaction. Do yourself a favor and choose any other financial institution. This one has gone downhill considerably.
  

  Truliant Federal Credit Union

  Date: 02/27/2024

  Dear ********************, Thank you for reaching out and letting us address your concerns. We understand your time is valuable, and we apologize for any inconvenience you recently experienced with our mobile check deposit. We have changed our mobile check deposit hold policy to align with other hold policies here at Truliant. All check deposits will have the same systematic review for possible holds. We have reviewed your account and see the mobile check deposits from 1/5/2024. Our apologies that the first representative you spoke with could not manually review the hold for possible release. Coaching was provided for that scenario. We are glad the second representative could review and release those holds based on your account history. Additionally, the $2175 mobile check deposit made on 02/17 was under manual review when you called on 02/20. Sometimes, we have to review the check manually versus depositing it to the account instantaneously. Several reasons, such as an unclear image or insufficient lighting, can cause this. Once the check has been approved, you will receive a separate email stating so, and the funds will then show on hold or available in your account. Given the holiday weekend, the manual review of your check was completed and posted on Tuesday, 02/20. To avoid check hold times in the future, we suggest sending the funds via ACH or using a preferred pay-other-people method such as Zelle. To use Zelle with your Truliant **** debit card, download the Zelle app for Android or iOS, create a profile, and upload your debit card details. You can find more information at the following link: **************************************************************************************************************. We appreciate your business and the opportunity to serve you better. If you have any further questions or concerns, please do not hesitate to contact us.

• Review fromShannon E

  Date: 02/07/2024

  1 star

  Shannon E

  Date: 02/07/2024

  Called today to place a fraud claim that twice I was told was not there because the person on the phone could not see - I continued to say I have read to you exactly what was said and I see it right here- I was told to call a different number (not here is the number in case we are disconnected but here you need to call this number). The person on the other number said yea I see it but we cannot help you - you will need to close this account and open a new one with us. No offer to help - no this is how to place a claim for your money and they really believe I will continue to have an account with them - not after the no customer service department told me tough solve your own problem. Do not open an account here.
  

  Truliant Federal Credit Union

  Date: 02/20/2024

  Dear ******************, Thank you for contacting us and expressing your concerns. We are glad to hear that you were able to speak with management regarding this matter. We take fraud-related issues very seriously and appreciate your feedback as it helps us improve our services. We are pleased that we could assist you, and we remain committed to providing you with the best possible experience.Best regards.

• Review fromRiaz K

  Date: 01/31/2024

  1 star

  Riaz K

  Date: 01/31/2024

  I had a savings account with Truliant for many years which I did not use. Then they closed my account and charged me $40 for an Escheatment fee. The remaining money then went to the state and now I have to retrieve what is left from the state. And they will take out an additional 7 %. They say they did this b/c of inactivity and there should be activity every six months. I called my local branch and asked if I reopened an account with them would they credit me what was taken from my account. The answer was NO. I would strongly recommend not to bank with them.
  

  Truliant Federal Credit Union

  Date: 02/02/2024

  Dear **** ****,
  Thank you for reaching out to us with your concerns. We understand that going through a third party to collect your assets can be frustrating. By law, if members’ accounts have been dormant for five years, we are to send their money to the state unless the member contacts us before the funds are withdrawn. We notify members by mail before their account is escheated, asking them to contact us by a specific date to avoid the funds from being withdrawn and sent to the state. The Escheatment process takes place in October each year, and a $40.00 fee is charged to the member’s account.
  After reviewing your accounts, we found that on 10/18/2023, your accounts were escheated as part of the regulatory process for dormant accounts. Before escheatment, we mailed you a letter informing you that this process would occur unless you contacted us before we processed the escheatment to the state. Unfortunately, we did not hear back from you, and we had to cancel the account and give the state the funds from your account.
  We apologize for the inconvenience this may have caused you. Thank you for allowing us the opportunity to address your concerns.
  Sincerely,
  Truliant Federal Credit Union

• Review fromAvery L

  Date: 01/20/2024

  5 stars

  Avery L

  Date: 01/20/2024

  Destiny on the customer service line was so sweet! She was clear, considerate, and knowledgeable about my questions and requests. Thank you for a wonderful experience Destiny! (11:36am Saturday 1/20/24)
  

  Truliant Federal Credit Union

  Date: 01/24/2024

  Dear Ms. *******,
  Thank you for taking the time to share your recent experience with Truliant Federal Credit Union's contact center. I'm glad to hear that you had a positive experience with Destiny and that she was able to provide you with exceptional customer service. Your feedback is greatly appreciated, and we have passed on your comments to Destiny and her management team.
  We are committed to providing the best possible service to our members, and we look forward to continuing to assist you with your financial needs. Thank you for choosing Truliant Federal Credit Union.
  Best regards,
  Truliant Federal Credit Union

• Review fromJohnnie B

  Date: 01/18/2024

  1 star

  Johnnie B

  Date: 01/18/2024

  Hello Members and Viewers:
  I thought this comment I am about to say would be worth your time and attention.!!!! Today , my husband and I were at Truliant Federal Credit Union located at 1915 Back Creek Drive. It was approximately 4pm or later. The problem began when we went to our Banking Institution to deposit funds, the teller machine wouldn’t process the funds into our account. We were thinking that the money was fraudulent. Then we turned around and headed back to Truliant we tried their teller machine to see if it would except the money given to us by the company’s employee. The same problem occurred and the money couldn’t be verified . Nevertheless, since employees were still inside and hasn’t left, I knocked on the window and informed him what had happened timed two to us and his response was to come back in the morning. Now, he was a branch manager. The hundred dollar bills were so old that the machines kicked them out and wouldn’t process.Even the teller had a problem with the bills as well, but she still gave them to my husband. In my opinion, that was wrong and absolutely we didn’t receive customer service. Now , we will be looking for other alternatives and Federal Credit Unions to serve us better and be treated better and respected . What We are thankful that the money was real. My response to the manager after he checked to see if the $ 100.00 bills were spendable . My response to him was “ To be care how you treat your customers “ Bad Customer Service ????
  

  Truliant Federal Credit Union

  Date: 01/22/2024

  Dear Mr. *******,
  We apologize you experienced an inconvenience during a recent Truliant Federal Credit Union interaction. We value you as a member of our credit union, and we appreciate you bringing this matter to our attention.
  Once we are closed, we cannot reopen our doors to assist anyone during the closing process for security purposes and the safety of our staff. We apologize for any confusion or inconvenience this may have caused when you attempted to address the issue that day with management.
  We are glad you spoke with Ashley C, Manager of Huntersville, who could listen and address the issue. At Truliant Federal Credit Union, we always strive to provide our members with the best possible service, and we are pleased we were able to address your concerns.
  Thank you for choosing Truliant Federal Credit Union as your financial partner. We appreciate your continued membership and are always here to assist you with any financial needs.
  Sincerely,
  Truliant Federal Credit Union

• Review from.. ..

  Date: 01/14/2024

  1 star

  .. ..

  Date: 01/14/2024

  If you’re thinking about applying to this bank please save your time. This bank has been the absolute worst bank I’ve ever dealt with. Where do I even start? first of all this is the most unprofessional bank ever I had fraud on my account and they literally were trying to tell me that is wasn’t fraud and that is was me that used my card if I was the one to do the charges do you think I would waste my time for $200? Or even lock my card and go have to get a whole new card? The lady I spoke to about it was very rude and was literally telling me it wasn’t fraud that it was me that made those charges! I I was so angry I told her to dispute it and reopen the case she said she would and to be looking forward to hearing from them in the next 2 weeks I’ve never heard back from them. So if you have fraud on your account save your time they won’t give you your money back. And this has happened several times now me having to report fraud on my account. So looks like I got $200 stole from me and there’s nothing I can do about it. I will not be banking with truliant much longer and wouldn’t be surprised if this bank closes soon. This bank sucks and I wish I had known before I started banking with the but never again.
  

  Truliant Federal Credit Union

  Date: 01/19/2024

  Dear Ms. ****,
  Thank you for contacting Truliant Federal Credit Union regarding your $200.00 fraud case on April 21, 2023. We appreciate you bringing your concerns to our attention. We take pride in providing exceptional customer service and assure you that we have thoroughly investigated the matter.
  Upon reviewing our records, we found that we processed the claim on 05/01/2023, and on this day, we provided a provisional $200.00 credit while we investigated further. When processing claims, merchants can provide evidence and additional information to prove the transaction is valid, which we received from the merchant on May 8, 2023.
  We sent you a communication on May 15, 2023, and requested that you provide us a written statement confirming the details of your claim, as this offers the opportunity to ask the merchant again for the funds back. We received your response on May 23, 2023; thus, the $200.00 credit remained on your account awaiting merchant response. We are happy the merchant accepted your statement; thus, the May 01, 2023, credit remained on your account.
  We also wanted to inform you that we take negative interactions seriously, and management has reviewed all communications with our dispute team.
  If you have further concerns or questions, please do not hesitate to contact us. We are always here to assist you.
  Thank you for choosing Truliant Federal Credit Union.

  .. ..

  Date: 02/01/2024

  Everything you said was correct until you stated the $200 remained on my account that is not true you guys responded back & informed me that you guys didn’t have enough information and couldn’t prove that the $200 was fraud & then took back the $200 you guys gave me for credit. I then had to explain how i knew the $200 was fraudulent & was still informed it was not enough information to be considered fraud so yes I did receive my $200 but got it took away again. Thanks for responding but i know what im talking about.

• Review fromBethany M

  Date: 01/12/2024

  3 stars

  Bethany M

  Date: 01/12/2024

  I’ve been a member with Truliant since 2012 and they used to have impeccable customer service skills - this is now sadly lacking and has gone downhill the past few years. I noticed a pending charge in my checking account on 01/10/2024 that I was not aware of and promptly deposited funds to cover this charge. All was well until the end of the business day when I noticed a $28.00 overdraft protection charge, which should not have been applied since I had deposited more than enough money in the account to cover the original charge. I thought for sure that if I spoke to a representative, they would be able to see that the account balance remained positive and therefore I should not have incurred that $28.00 additional
  charge, and surely they would reverse it. However, the representative I spoke with was entirely unhelpful and borderline rude - she insisted that there was “absolutely no grace period” for overdraft protection charges and that their automated system decided when to charge that $28.00, and there is nothing they can/will do about it after you’ve been charged. I could not get her to understand that the original charge was covered by my sufficient balance and the $28.00 overdraft charge was applied when there was no overdraft, which should have been obvious when looking at my account. I will be looking into other financial institutions - Truliant is not upholding their standards or mission statement anymore.
  

  Truliant Federal Credit Union

  Date: 01/18/2024

  Dear Ms. ******,
  Thank you for taking the time to share your concerns with us. We can understand how frustrating it can be to deal with service charges. Upon reviewing your accounts, the Balance Backup+ overdraft protection you opted into worked as intended. Balance Backup+ strives to authorize/pay ATM and Debit Card transactions when funds are immediately unavailable in the account for a $28 service charge per transaction. On 1/10/2024, we authorized/paid an ATM/Debit card transaction for your account using Balance Backup+, resulting in the $28 service charge.
  To avoid such charges in the future, it is vital to ensure that the funds are in your account before conducting ATM and Debit Card transactions. We are happy to discuss your elected overdraft protection and suggest more cost-efficient services like our Preferred Line of Credit that can cover your account for overdraft scenarios. You can also review these options on our website. https://www.truliantfcu.org/bank/checking/overdraft-protection
  Thank you for being so understanding.
  Sincerely,
  Truliant Federal Credit Union