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Business Profile

Doughnuts

Krispy Kreme Doughnut Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Krispy Kreme Doughnut Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Krispy Kreme Doughnut Corporation has 188 locations, listed below.

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    Customer Complaints Summary

    • 146 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I usually only give 5 star reviews. I visite Krispy Kreme on 6/7/2025. We were not greeted, the counter person was rude, we did not get the donuts we ordered, and we were charged for upcharge donuts that we did not receive. We discovered this after we had driven 30 miles. I tried to call the store, and received no answer. I called ************ number a total of 7 x starting on 6/7/25. I did speak to **** a manager in the customer service department who spoke over me, interrupted me, was condescending and did not give me answers on when this issue would be resolved. I asked that if this issue was not going to be addressed, I could accept this, and I wanted a truthful answer. No one could give me an answer . The canned speech that I receive is: "I will forward your concern onto management." No one can tell me when or if any action will be taken. Krispy Kreme treats customers horribly and they do not respond to customers seeking reasonable accomodations for poor service /or receiving the wrong product. I have never been treated so poorly by a business. I did receive a coupon for 12 glazed donuts, but that was not the problem. And the misleading treatment I have received is not acceptable.

      Customer Answer

      Date: 06/26/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23524220, and I accept it.

       

      krispy kreme did send a mastercard with 40.00 to respond to my complaint. This occurred after 7 phone calls and 19 days waiting for a response. I do not think this is good customer service and they did finally respond to my inquiries.

      Sent from Sally Nulph ([email protected])

      Business Response

      Date: 06/27/2025

      Guest has been emailed and apologized for the inconvenience and refunded $40.00 through an E-Gift Card. Please verify with guest and close this case.

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/15/2025 I purchased 2 items from Krispy Kreme in **********, 2 separate transactions. I purhcased a $20 gift card. I attempted to pay in cash and the business refused my 100 bill. They state policy is no bill over a 50. There is no signage with this policy nor was management helpful in offering an exception. They did not attempt to use a money pen to check the bill. Management was dismissive, but took my contact information and said that the owner would contact me. They did not contact me as of 4 days later. There is no resolution and it is not acceptable to take valid american currency that I work hard for.

      Business Response

      Date: 06/25/2025

      The Franchise Director is reaching out to guest to resolve this issue. Please verify and close this case.

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sunday 6/22/2025 at just after 9 am I went to the Krispy kream on ****** blvd Warner Robins ga. Rude cashier charged me twice on my debit card, when I saw it on my bank later I called and was promised it would drop off. It did not. I shouldnt have to chase my own money. I have been charged over 60 dollars for 2 dozen donuts. I am not going to let this go. I want a refund.

      Business Response

      Date: 06/27/2025

      Guest has been emailed and apologized for the inconvenience. We have emailed the guest an E-Gift Card for his refund of $32.00. Please verify with guest and close this case.

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to access my Krispy Kreme account since 10/2024. I log in via ********************* and have been getting an error message telling me my account does not exist. But it does and krispy kreme agents are able to pull my info. up and see my account. I have contacted Krispy Kreme customer service MULTIPLE TIMES and have not had my issue resolved. Each time, the support person over the phone says they will escalate it to their manager to unlock my account and I should receive a fix or response in under a week, however after ending the call, I never receive and response and my account still remains locked or says it does not exist. I have almost ****** points i can't use and have made many trips to krispy kreme now and had to pay cash for it, and recently I had my birthday reward expire during this period. The only email I have recieved aside from promotional emails was this week and its an email stating my account rewards points will expire in less than a week. I have a very significant amount of rewards on my account totalling almost ****** points! I havn't been able to use them for 8 months now while I have been waiting endlessly for an email I probably won't ever recieve. It is upsetting to hear that my issue will be taken care of but it never happens. The last supervisor I spoke to told me they will get this taken care of not to worry i would recieve an email to reset my password but I never received the link. It is so extremely disappointing to still be experiencing this issue after over 8 months now with ZERO communication on their part though I have called and spoken with a representative a minimum of 20+ times now with no response. I just keep repeatedly being told I will recieve an email within a week.....8 months later I'm still waiting....

      Business Response

      Date: 06/17/2025

      Guest has been emailed and apologized for the inconvenience. Account has been reset with access to use and 25,000 Rewards Points have been added for customer satisfaction. Please verify and close this case. Thanks

    • Initial Complaint

      Date:06/15/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to regain access to my Krispy Kreme account since November 2024 and continue to be locked out with error code 7000. My account is linked through ********, and despite following all the recommended stepsfilling out forms, calling customer service, and attempting to escalate the issue multiple timesI still have no access.Each time I contact support, Im asked to repeat a long list of information, almost like Im redoing the same form I already submitted online (and never received a response to). Sometimes Im sent a generic email saying the issue will be escalated, but it comes from a no-reply address and I never hear back. Other times, nothing happens at all and I have to start the process over by calling again.Because of this ongoing issue, I havent been able to use my rewards points, redeem my birthday reward, or access the dozen donuts added to my account. Its now been over six months, and the lack of resolution or communication is *************** this point, I am requesting that my account access be fully reset so I can log in again. If necessary, I am open to having the ******** login unlinked and replaced with a standard email login to ensure I can securely manage my account moving forward. I also request that all of my rewards pointsincluding expired birthday rewards and the dozen donutsbe transferred to the newly reset account as a courtesy for the extended, ongoing inconvenience.

      Business Response

      Date: 06/16/2025

      Guest has been emailed and apologized to for the inconvenience. Guest's Reward account has been reset and ready to access. For Customer Satisfaction points and Birthday reward and 1 Free Dozen will be added once account is accessed. Please verify and close this Case.

      Customer Answer

      Date: 06/18/2025

       I am rejecting this response because:



      I sent a response email back to the Corporate Guest Relations Coordinator (James W.) I am still not able to create a new account; it says email conflict. It now has a new error code: 8000 opposed to the original 7000 code. Please review and advise how to resolve. Thanks!

      Business Response

      Date: 06/26/2025

      This is the last communication with the guest and we honored her request for points and 1 free Dozen. Please close this case. Thanks

       

      From: amor0000 <[email protected]>

      Sent: Friday, June 20, 2025 7:31 AM
      To: James Whitehead <[email protected]>
      Subject: Re: Krispy Kreme Customer Care

      Good morning,
      I have signed up with the email: [email protected]. Please
      transfer/merge existing points and 1 free dozen of choice. 

      I also see now that there was a data breach that occurred
      November 2024, and there is credit monitoring service offered from Krispy Kreme
      as a result. Please let me know what to do to sign up. 

      Thanks,
      Jasmine Pack

       

      For Customer Satisfaction,   I have added back your points and 1 Dozen of Classic Assorted Doughnuts your Rewards Account to your Rewards Account. (Screenshot below) To redeem it at any Krispy Kreme location, on your next visit to any Krispy Kreme shop tell them you are a rewards member and then give them your Telephone number.  Please redeem by September 20th, 2025.


      Customer Answer

      Date: 06/26/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23470951, and I accept it.

    • Initial Complaint

      Date:06/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Krispy Kreme sent the attached marketing email offering a specialty dozen and glazed dozen fathers day special for *****. Indeed when you follow the link it takes you to their menu and had the product. However, when you add it to your cart, it shows $*****, but the cart then updates to $32.98. Glad I caught it before i checked out. I tried two different browser and the same thing happened. This is a bait and switch. Tried to email company directly but the email was returned to sender. Just want them to honor the deal they offered for fathers day.

      Business Response

      Date: 06/16/2025

      Guest was emailed and apologized for the inconvenience. For Customer Satisfaction we have added 1 Free Dozen of Classic Assorted to Rewards Account. Please verify with guest and close this case.

      Customer Answer

      Date: 06/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

      The vendor did better than honor the offer, they offered me a free dozen to say they were sorry.  While this was unexpected, it is certainly appreciated.  I will def be back soon and am very impressed with the professionalism of how they handled my complaint.

       

      I appreciate your help in contacting the right party!

    • Initial Complaint

      Date:06/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to constant unknown errors I can't log into my Krispy Kreme Rewards account. I've tried contacting the business but they have proven to be very unresponsive and the issue still persists today. I've tried contacting them twice in the span of a year but no progress made on my problem at all.The last email i received from Krispy Kreme back in February told me they had filed an Unlock request to my account to fix it, but the same errors still occurred.

      Business Response

      Date: 06/16/2025

      Guest has been and apologized for the inconvenience caused. Account has been reset and fixed. Please contact guest to verify and close this case.

    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in need of a receipt for purchase. I called the store and received no answer. I called a customer service line at **************. A lady answered the phone and stated she had found the receipt. Then, she start asking me demographic questions that did not seem relevant. I asked her to please email me the receipt and she later said that she "no longer had access to it" but it had to go to another party. I am in a two-party consent state and additionally I did not consent to any type of recording. I am writing to inquire about 1) why my information was taken under false pretenses and 2) to obtain the receipt I was requesting.

      Business Response

      Date: 06/27/2025

      Guest has been explained that we can only access receipts for up to 90 days. Guest stated that the receipt is for $2.69. We asked the guest to check with her Credit Card company.

      Customer Service - Web Entry
      Incident Report: 30420282
      Reported On
      Wed, Jun 11, 2025 11:32 PM EST

      Comments
      *** Report details were entered by Customer *** Hi, I need a receipt please. I am unsure of the exact purchase time.
      Categories
      Request - Miscellaneous Materials Request
      Request - Receipt Requested
      Distribution
      ***** *********
      Questions
      What was the date of purchase? 11/22/2024
      What was the approximate time of purchase? 13:00
      What was the amount of the purchase? 2.69
      What type of card was used to make the purchase(Visa/ MasterCard, etc.) Amex
      What are the last four digits of the card used for purchase? 1003
      Customer Information
      ******* ******
      *********************************************
      ***************************

      Contact History

      Krispy Kreme Doughnuts:
      Other ServiceCheck Clients:
      *Complaints = Emergency + Problem
      Shop Information
      GENERAL - GENERAL
      GENERAL
      ************************
      **********************

    • Initial Complaint

      Date:06/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a complaint via the website along with pictures and receipt and never heard back. I went to the Krispy Kreme on 23rd st in *********** fl and received donuts with black dots all over them. When we turnt around to go back to see what was on the donuts staff initially ignored us then when one came over to see why we were back she was very rude. Its hard to see them on the photos, but they were covered in them and very visible in person. We eat at Krispy Kreme all the time, and being on vacation we still wanted to keep this routine and drive 20 minutes out the way to get some. We left but I refused to eat the donuts. I expect a refund, however we didnt receive one in store nor have I heard back from my submitted complaint.

      Business Response

      Date: 06/01/2025

      Jasmine has been emailed and apologized for the inconvenience. The guest has been emailed a E Gift Card for Refund for $20.00.(Attached) Please verify and close this case.

    • Initial Complaint

      Date:05/25/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to access my Krispy Kreme account since 11/2024. I log in via ******** and have been getting an error message Resolution: 7000 and 7001. I have contacted Krispy Kreme customer service per the app directions MULTIPLE TIMES and have not had my issue resolved. Each time, the support person over the phone says they will escalate it to their manager to unlock my account and I should receive a fix or response in under a week, however after ending the call, I never receive a response and my account still remains locked. I have had my birthday reward expire during this time as well. It is just upsetting to hear that my issue will be taken care of but it never does. The last supervisor I spoke to told me to unlink my account from ******** and she would send a password reset, however, I never received the link. I am unsure of my account number as I did not know this is something that should be written down. It is so disappointing to still be experiencing this issue after 6 months.

      Business Response

      Date: 05/26/2025

      Guest has been emailed and apologized for the inconvenience of their Rewards Account. Guest account has been reset, and they have been asked to sign up again. Please verify and close this case.

      Customer Answer

      Date: 05/28/2025

       I am rejecting this response because:

      My points still have not been transferred to the new account.

      Business Response

      Date: 05/29/2025

      Points have been added to the guest Rewards Account. Please verify with the guest and close this case.

      Thanks

      Customer Answer

      Date: 05/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    Krispy Kreme Doughnut Corporation is NOT a BBB Accredited Business.

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