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Business Profile

Doughnuts

Krispy Kreme Doughnut Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doughnuts.

Complaints

This profile includes complaints for Krispy Kreme Doughnut Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Krispy Kreme Doughnut Corporation has 188 locations, listed below.

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    Customer Complaints Summary

    • 146 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I went to the ****** ****** franchise to purchase a dozen doughnuts and receive the $2 LTO dozen. The original dozen should have cost about $13 and the additional dozen for $2 for a total of $15 pretax. However, I was charged ~$18 for the LTO dozen and then ~$3 for the extra dozen for a total of $21 pretax. I attempted to explain the discrepancy to the store but they did not appear interested in entertaining my concern.

      I am filing this complaint, not only on behalf of myself, but for the numerous customers who have or will visit within the tree day promotion period who are also overcharged. I can only, obviously, speak to this one location, but have a grave concern about the overcharge and blatant disregard for customer care.

      We choose to invest in companies and wish they would in terms invest and care for us. For example, if in this one location it gets 300 customers each day for the three day promotion charging them what would equate to ~$7 (with tax) more each customer; that is a total of $6300 over three days that this one location.

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      James ********* from Krispy Kreme has been working on my case for over a year. When I stop pestering, I hear nothing. I want my issues resolved once and for all. I'm sick and tired of being told there is no issue with my rewards account. Yet I arrive at your stores and they said there is nothing they can do. Do you know how embarrassing it is trying to redeem a reward. They pack up all my donuts, and then they can't get it to work so I just leave. I'm not going to pay for donuts that should be included with a reward. I'm frustrated at the circles I runaround in because someone can't figure it out.

      Customer Answer

      Date: 10/21/2022

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:07/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 visits starting July 19, 2022 and today July 30,2022. The service is horrible whether you go in the morning or night. There is never hot doughnuts, coffee machine always broke, the intercom for drive-thru broke. I spoke to the manager about it tonight, he responded it don't matter if the intercom work or not. I asked if he would put a sign up he responded "No, someone would take it down anyway". I'm not sure how I would or anyone would know to drive around and place an order.

    Krispy Kreme Doughnut Corporation is NOT a BBB Accredited Business.

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