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Business Profile

Fulfillment Services

Inmar, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fulfillment Services.

Complaints

This profile includes complaints for Inmar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Inmar, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a rebate (submission ***************) with all required material and received a response back indicating my submission was invalid because the product was not identified on the receipt. I provided all necessary information as stated on the rebate offer. It looks others have had the same issue and this is a scam this company pulls so they don't have to pay our rebates. This definitely needs to be reported which is why I'm writing the BBB.

      Business Response

      Date: 07/02/2025

      Dear Consumer,

      Per our operations team, the receipt appears to show a correct product purchased ************** but does not indicate the size (12pk or two 6pks) and that is why the submission was disqualified. We have received the approval to issue the payment.  Your new submission number is 125183103651756. Please allow additional time to receive the payment.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 07/02/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased a case of the required beer for their rebate off er 2 different times, and both times have been denied the rebate as their excuse of being invalid. I downloaded al the required information needed. I even sent the original receipt and the *** off the box( like the good old days). The only issue I can see is the receipt just says beer and doesn't spell out the name brand, which is no fault on my part. Awful scamming on their part, I do rebates ALL the time and have no issues with ANYONE else!

      Business Response

      Date: 06/04/2025

      Dear Consumer,

      We have received approval to issue the two payments. Your new submission numbers are: 125155140823177 and 125155153215300.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 06/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:05/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* advertised an offer to get a five dollar rebate if you purchase 2 cans of rock star and gasoline on the same receipt. I followed the sms prompts and uploaded the receipt but never received the rebate. When i inquired with the rebate company Inmar they asked for information that was NEVER GIVEN in the *** conversation and then closed the case.From: Inmar Rebate Center ****: Wednesday, September 27, 2023 5:39 PM To: ********************* Subject: Fwd: [EXTERNAL] Rebate not received Hello,To research this further please provide the following: * 15-digit submission number * If you do not have a 15-digit submission number, provide all the screenshots of the entire conversation Today's reference #: CIN-****** Thank you,***** Consumer Relations ---------- Forwarded message ---------From: Pro Studio <*********************>Date: Wed, Sep 27, 2023 at 2:11PM Subject: Re: [EXTERNAL] Rebate not received To: Inmar Rebate Center >This was sent during the promotion back in June **** from my iPhone On Sep 27, 2023, at 9:18 AM, Inmar Rebate Center > wrote:?Dear Consumer:Thank you for your email. Unfortunately, this offer is now closed out in our system. We can no longer accept copies of the submission and issue payment for this closed offer. We apologize that we cannot assist your further.Reference number: CIN-****** Thank you,***** Consumer Relations On Wed, Sep 27, 2023 at 6:39AM Pro Studio <*********************> wrote:I never saw anything from this:Hey! Want to get $5 cashback when you buy gas PLUS any 2 Rockstar or Mountain Dew Energy drinks?Type "Tell me more" to continue [image0.jpeg][image1.jpeg][image2.jpeg][image3.png][image4.jpeg]**** from my iPhone

      Business Response

      Date: 05/21/2025

      Dear Consumer,

      Thank you for your email. The window has closed and we cannot offer a rebate through this program. For further assistance you can reach out to ************** or ******************************************.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 05/22/2025

       I am rejecting this response because:
      The rebate company was notified in a timely manner of the issue but refused to review the evidence. As they had done before they just say sorry and act like they dont have to perform as a party to the contract. 

      Customer Answer

      Date: 05/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

       

      Hello,

      They resolved the issue and paid the rebate.

      You can mark it as resolved if you can

      Thanks,

      ****

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 12 bottles of ****** ****** wine on 12/10/24. I submitted the rebate form from the liquor store before the 1/14/25 deadline. In accordance with the rules I had to buy 12 bottles between 11/1/24 and 12/31/24 in New Jersy. Inmar sent several postcards denying my rebate request. I sent them letters dated 2/8/25 and 3/6/25 with additional information. I received two more postcards denying my rebate request. I would not have purchased the wine if I knew they would not honor the rebate.

      Business Response

      Date: 05/23/2025

      Dear Consumer,

      Our system shows the payment was requested on 5/20/2025.  Please allow up to 30 days to receive the payment.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 05/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:05/09/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clearly this company is pulling the same scam with multiple vendors. Denying rebates by claiming they are 'invalid'. Even if the people who go to the extraordinary step of wasting more time on a phone, likely going through several minutes of voice prompts, or reporting them to the BBB, they will still make out because that likely represents a fraction of the people who filed for legitimate rebates.I was told my rebate was denied because:"Submitter is not a resident of a valid state" I purchased and live in the state the rebate was advertised. Is it even legal to offer a rebate in a state you are not going to grant it?"All required purchases not identified on the reg receipt" I submitted a picture of the receipt, with the purchase circled as soon as I got to my car in the parking lot of the business.Until companies that continue to employ these terrible and potentially deceptive business practices are forced to pay the consumer who is wasting more of their time than should be required, and there are penalties to discourage them from doing so in the future, this will not change.Hopefully the vendors looking for a company such as this to do business with vets their potential partners and sees all of the complaints lodged against Inmar Rebate Center.

      Business Response

      Date: 05/14/2025

      Dear Consumer,

      Our system shows that you called our call center on 5/12/2025 and payment was issued under 125132180741023. Please allow up to 30 days to receive this payment via the mail.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2024 I submitted a rebate offer (in the mail) to INMAR Rebate Center for purchasing ***** wines.I purchased 12 bottles and was supposed to receive the maximum rebate of $ *****. Subsequently, they sent me a check, but only for $ ******* March of 2025 I re-submitted the rebate request and returned the $ 3.00 check. Their draft # on that check was *******, issued 12/24/2024, from INMAR *************** date, I have not received any feedback nor my $ ***** check.I hope you can help rectify this matter. Thank you for your assistance.

      Business Response

      Date: 04/28/2025

      Dear Consumer,

      We have received approval to issue the payment under new submission number 125118144037665. Please allow up to 30 days to receive the payment.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3-28-2025 & 4-2-2025 I bought 2 Omron Complete Blood and EKG monitor. I filled out and sent in rebate forms on ******************************** for the INMAR OMRON24 rebate. The rebate was rejected because I failed to list ****** as the store where I purchased the monitors. I manually resubmitted with a new screen shot showing both the store Amazon and the Omron unit circled in red on the screen shot of the receipt. It was again rejected saying missing information. At this point we feel like this is a scam and should be turned over to the Texas Attorney General for review. I will upload the screen shots of the receipts and the 2nd rejection card we received from INMAR REBATE CENTER.

      Business Response

      Date: 04/21/2025

      Dear Consumer,

      We have received the approval to issue the payment. Your new submission number is 125111142930772.  Please allow up to 30 days to receive the payment.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 04/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Inmar is contracted to complete drug recalls which is very important for drugs that are not safe do dispense to patients. We have contacted inmar via email, phone and fax. We have sent them the completed recall form numerous times and still have no received any return authorization/shipping label/shipping box and this has been ongoing for months despite successful contacts with them and them promising to complete this recall.

      Business Response

      Date: 04/09/2025

      Dear Bridesburg Pharmacy,

      Our records show your RA has been reissued and delivered via email today. The email address it was sent to is:    *******************************. 

      BRIDESBURG PHARMACY

      ****************

      **********************************

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 3 products at $5.77 each that equals $17.31 which is more than $15.'Thank you for your recent rebate submission for the following:Rebate Issuer: ******************** Offer: Save $5 after you spend $15 on Armor All products Offer Code: ARMORALL25 Submission#: *************** Unfortunately, your submission was not valid for the rebate due to the reason(s) listed below:REASONS:Code: 014 Reason: PRODUCT WAS NOT WITHIN VALID PRICE RANGE

      Business Response

      Date: 04/04/2025

      Dear Consumer,

      I have verified the purchases with the correct UPC's.  I have requested the payment under submission number 125094114742423.  

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 04/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. Although, I still think it was unreasonable of them to deny my rebate initially and think they will continue to wrongly deny others. I have now spent far more time than what the rebate was worth in value.

    • Initial Complaint

      Date:03/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted 3 rebates , properly filling out all information and providing receipt for proof of purchase, and each time they reject my submission just stating its ineligible for some random reason. I keep getting scammed on these rebates

      Business Response

      Date: 03/31/2025

      Dear Consumer,

      In order to research this further can you please provide the 3 submissions numbers in question?. These number will be 15 digits long.

      Thank you,

      ********

      sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 03/31/2025

       I kept the recent one, please verify based on address ***********************************, **************************** 

       

      heres one number 

      424353113002568

      I threw out the other two 

      Business Response

      Date: 04/07/2025

      Dear Consumer,

      We have received approval to issue the payment for this rebate. Your new submission number is 125097131646104. Please allow up to 30 days to receive the payment.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 04/11/2025

       I am rejecting this response because:

      I want all the rebates you rejected for false reasons. They were submitted on time with proper paperwork.

      Detailed Status

      Ineligible Submission
      Submission Number

      424353113002568
      Submission Title

      Save $2 on two (2) bottles of Sterling California wine 750ml
      Submission Status:

      Invalid
      Offer Code

      98172211
      Rebate Amount

      $0.00
      Payment Method

      Postcard Check
      Offer Terms and Conditions
      Detailed Status

      Submission was received after offer expiration date
      Submission Number

      221123130646417
      Submission Title

      Save up to $9 on Multibrands
      Submission Status:

      Invalid
      Offer Code

      98167393
      Rebate Amount

      $0.00
      Payment Method

      Postcard Check
      Offer Terms and Conditions

      Business Response

      Date: 04/11/2025

      Dear Consumer,

      I have researched your 2 submissions listed in your complaint and have found the following.  For 424353113002568, our system shows payment was requested under  *************** and the BBB was notified on 4/7/2025. Please allow up to 30 days to receive payment for this submission.

      For 221123130646417 this rebate is from 2021 and our system shows this rebate had to be received by 4/14/2021 and we received it on 4/26/2021 thus it was deemed invalid correctly.

      Thank you,

      ********

      Sr. Manager, Global Tier 1 Support

      Customer Answer

      Date: 04/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    Inmar, Inc. is NOT a BBB Accredited Business.

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