Complaints

This profile includes complaints for Inmar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inmar, Inc.

  635 Vine Street Winston Salem, NC 27101

• 

  Inmar, Inc.

  PO Box 1750 Winston Salem, NC 27102-1750

• 

  Inmar, Inc.

  PO Box 2850 Winston Salem, NC 27102-2850

• 

  CMS Rebate Center

  Po Box 426008 Del Rio, TX 78842

• 

  Inmar, Inc.

  2650 Pilgrim Ct Winston Salem, NC 27106-5238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Is it possible to advise me more on why I'm being denied 3 rebates under the offer WCM2072? The email I got says due to not being in a valid state for the offer. However when I look at the offer terms online I don't see anything about any states Listed. I did attach screencaps of the offer details below and again I don't see anything about any states that aren't allowed. Shouldn't these details be stated in offer so people don't waste time filling out the offer to be told they can't get it. Seems like a bait and switch to me. Also seems unfair for anyone not knowing their state doesn't count and they go out of there way to purchase these items to be told no you can't get this rebate information.I have included screencaps from the rebate information on the Inmar, Inc. Rebate center that shows nothing about any states being valid or not valid. Also I've attached the 3 store receipts and UPC'S from the Can's for the offers. can you please help me get my money ?Offer: Save $2.00 when you purchase any TWO (2) 19.2oz ca Offer Code: WCM2072 Submission#: ***************- submitted on 3/17/25 042 SUBMITTER IS NOT A RESIDENT OF VALID STATE Offer: Save $2.00 when you purchase any TWO (2) 19.2oz ca Offer Code: WCM2072 Submission#: *************** Submitted on 3/20/25 042 SUBMITTER IS NOT A RESIDENT OF VALID STATE Offer: Save $2.00 when you purchase any TWO (2) 19.2oz ca Offer Code: WCM2072 Submission#: *************** Submitted on 3/26/25 042 SUBMITTER IS NOT A RESIDENT OF VALID STATE

  Business Response

  Date: 04/01/2025

  Dear Consumer,

  The client has approved the payment on the 3 submissions mentioned. Please allow up to 30 days to receive these 3 payments. The new submission numbers are:  ***************, ***************, and 125091140031571.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 04/07/2025

   I am rejecting this response because:

   

  Hello that does sounds good if I get the payments however I still don't have the $6 paid to me yet. Also no ever answered why I was denied when the offer stated nothing about any states not being qualified for the offer. can you please expand on that
  
  
  

  Business Response

  Date: 04/14/2025

  Dear Consumer,

  I have received this update from operations:  The consumer resides in a state that is not valid for the offer he/she submitted for. The client did not have the valid states listed within the terms and conditions. The consumer is being issued rebate payment for submissions (up to household limit of 3).

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 04/15/2025

   I am rejecting this response because:

   

  Thanks but the $6 payment hasn't been sent to me also still not clear what states are valid to submit for the rebate or not when I look at the offer details there is nothing that states anything about what states can and can not get this rebate can you advise were to find this information?
  
  
  

  Business Response

  Date: 04/17/2025

  Dear Consumer,

  Our system shows all three payments were sent on 4/17/2025 and cleared to ****** on 4/17/2025.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

   

  Thanks for the payment I did get that today. However still wish you would answer about the rules and what states are valid and not valid

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12, 2024, I sent in a rebate for 19 crimes wine to Inmar rebate center. I filled everything out properly and I sent in what documentation they asked for. After three months, they told me that my rebate was invalid with no other information given. I called them ******* times but didnt get more information. I was finally told that it was due to a high volume of rebates. What does that even mean? They received a lot of rebates for this particular item and They decided they dont want to stand behind their offer? They shouldnt be allowed to make that decision while representing 19 crimes company. They should have to stand behind an offer that I complied with to the letter. This seems like false advertising and It should be illegal. I did everything they asked for in the rebate, I Submitted it well within the timeframe they asked for. Every time I contacted them to find out the status of my rebate they said it was in process and never said there was an issue with it. Please look into this for me, and if you need more information or would like my help in prosecuting them, Id be more than happy to help. Thank you.

  Business Response

  Date: 03/18/2025

  Dear Consumer,

  We have received approval to issue the payment.  The new submission number is 125077071409333. Please allow additional time to receive the payment.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AGAIN, LIKE ALWAYS, WHEN I GO TO SUBMITT MY INMAR REBATE TO THIS SCAM OF A COMPANY IT ALWAYS GOES WITHOUT BEING PAID OUT. *************** & *************** NEVER GOT PAID OUT!!! HOW IS THE **** OF A COMPANY STILL ABLE TO BE IN BUSINESS? HOW HASENT THE ATHORTIES STEPPED IN??

  Business Response

  Date: 03/14/2025

  Dear Consumer,

  We sent an inquiry regarding the two submissions in your complaint and payment has been declined because:  the consumer presented receipts that state "Duplicate Copy."  The offer requires the original receipt (mailed or uploaded).

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed 5 rebate requests with 5 separate receipts as instructed and they were all denied stating "register receipt was already used for offer"

  Business Response

  Date: 03/10/2025

  Dear Consumer,

  I have verified the receipts sent in are different for each rebate. I have requested the 4 other rebates that were denied. Please allow up to 30 days to receive the payment via checks.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed well over the 12 correctly submitted rebate forms on January 8, 2025. The postmark date to receive these by Inmar Rebate center was at least 2 weeks AFTER the end of the rebate as listed on each rebate form. I've received several messages stating that either 1) the rebates were received after the cutoff date, 2) the rebate submitted is a duplicate (which is a bold face lie as the coupons ONLY slide out of the register after you scan the items for payment), 3) the receipt was already used for offer which is another lie. We bought several bottles of the item in question during the holidays. I kept all of the receipts in an envelope. NONE of the receipts submitted are carbon copies or duplicates. I took the rebate envelopes to the post office myself to ensure that they were postmarked well before the cut-off date. This company is either ***** to NOT issue correctly submitted rebate requests OR there are a company full of incompetent workers. The ONLY way a receipt can be already used in my case is if more than one worker was working on my submissions. The only way the correct receipt by the company date would be too late would be that the person(s) handling the submissions threw out the envelop with the **** postmark stamp. I've been submitting various rebates for several years and I'm familiar with following instructions. I've attached copies of the emails from the company as well as some of the rebates submitted. I even go out of my way to type my return address in requested info to ensure that it is legible.

  Business Response

  Date: 03/10/2025

  Dear Consumer,

  Thank you for sending over the document showing the 8 submission numbers in question that were deemed invalid.  I am not sure if some of these were mailed in the same envelope but some of the submission numbers have the same receipts on them.  Here are my findings for each submission number.

  ***************- should have been paid. There were 3 receipts showing 2 bottles each for 6 bottles total.  Receipts are dated as follows:  11/25/2025 total $19.57 at 8:44 am, 12/24/2024 total $30.76 at 8:14 am and 12/7/2024 total $20.57 at 9:02 am.  Payment was requested under 125069141718709 for $18.00.

  225042081216362- was processed correctly.  This submission shows the same 3 receipts that were processed under  *************** that payment was requested on.

  225042081215471 - was processed correctly.   This submission shows the same 3 receipts that were processed under  *************** that payment was requested on.

  225041164651185 - was processed correctly.   This submission shows the same 3 receipts that were processed under  *************** that payment was requested on.

  225032144051850 - should have been paid.  There were 3 receipts showing 5 bottles total.  Receipts are dated as follows:  12/10/2024 total $24.39 at 4:02 pm, 11/23/2024 total $71.73 at 8:34 am, and 11/11/2024 total $24.66 at 8:10 am.  Payment has been requested under 125069142546398 for $15.00.  

  ***************- should have been paid.  There were 5 receipts showing a total of 10 bottles.  Receipts are dated as follows:  11/9/2024 total $23.56 at 10:25 am, 11/3/2024 total $36.44 at 7:52 am, 11/8/2024 total $26.94 at 8:22 am, 12/27/2024 total $22.07 at 9:16 am and 11/10/2024 total $36.04 at 9:11 am.  Payment has been requested under 125069143000319 for $30.00.  

  *************** - was processed correctly. This submission shows the same 5 receipts that were processed under *************** that payment was requested on.

  225029165937204 - was processed correctly. This submission shows the same 5 receipts that were processed under *************** that payment was requested on.

  If you need further assistance please call our office at ************** and one of our agents will be happy to assist you.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

   

   

   

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. Still say that the company processed/scanned the same receipts twice as there is no way any of my submissions are duplicate receipts. They were just all purchased from the same vendor. However, I accept the response from the business.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased kahlua and absolute vanilla and needed rebate sent in w it being sent back twice w wrong address return to sender Should be getting $20 in refund

  Business Response

  Date: 02/14/2025

  Dear Consumer,

  The manufacturer put the incorrect mailing address on the rebate form.  I was unable to open the attachments you sent to the BBB. Please email your copies that were returned to ***************************************************** ATTN:  ********- Manager. Once those are received and validated we can issue payment.

  Thank you,

  Jennifer 

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 02/25/2025

   I am rejecting this response because:  

  From: ***** ****** <****************************>
  Sent: Monday, February 24, 2025 5:26 PM
  To: ******* **** <********************************************************************>
  Subject: Re: Inmar Complaint 22939018

   

  I am not closing it I sent the rebate off to other people that were in touch thru here

  *****

  
  
  
  

  Business Response

  Date: 02/25/2025

  Dear Consumer,

  Our system shows we requested the payment under submission number 125045123809063 for the rebate in question. We also show that we responded to an email yesterday, 2/24/2025 concerning this payment. Please allow up to 30 days to receive the payment.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/2024, I mailed in original receipts and completed Manufacturer rebate offer #***** form for the required purchase of SIX 1.5L of Woodbridge wines between the 11/1/24 - 12/31/24. Thank you for sending the rebate check received last week, however, the check is for $3.00 vs $24.00. I would like INMAR to honor the rebate and mail me a check for the amount of the program, $24. How do I get this rectified to receive the balance of $21.00? I have copies of my receipts for the six 1.5 bottles purchased.

  Business Response

  Date: 02/14/2025

  Dear Consumer,

  I was able to verify the purchases and requested the additional payment. Your new submission number is ***************. Please allow up to 30 days to receive the payment.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With all requirements met to collect the $50 rebate, all receipts and correct rebate form were submitted on Jan 15th, 2025 to Inmar, Inc. On Feb 6th, the entire envelope was returned as undeliverable, in spite of correct address on the envelope, matching the address on the rebate form. I feel they are scamming people with this rebate offer and feel I am entitled to collection of the rebate amount of $50.

  Business Response

  Date: 02/06/2025

  Dear Consumer,

  The manufacturer for this rebate printed the incorrect address on their form and that is why it was returned.  I am unable to open the file you attached.  Please email your copies to ***************************************************** ATTN:  ********- Manager. Once I can verify the copies I can issue the payment.

  Thank you,
  

  ********

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/13/2024 I procured a 1.75L of ******* Irish Whiskey, and on 12/21/2024 I procured a 1.75L of ******* Whiskey and 1.75L of Absolut Vodka at Festival Foods in **************** which entitled me to a $20 mail in rebate by Inmar Promotion Services. I in turn submitted the associated rebate form and original receipts and mailed to the address listed on the submission form. This previously mailed rebate form and receipts have been returned to me with a yellow "Not Deliverable as Addressed, Unable to Forward" label. I am uncertain of the issue at hand as the address that I recorded on the initial 01/20/2025 mailed envelope is exact to the address listed on the associated Inmar Rebate form. Please review and advise with direction at your earliest convenience. Regards,***** ****

  Business Response

  Date: 02/04/2025

  Dear Consumer,

  The manufacturer, *******************, put the incorrect mailing address on the rebate form and that is why it was returned.  I am unable to open the documents you attached to this complaint. Please email your copies to ***************************************************** ATTN:  ********- Manager. Once received if verified as valid we can issue the payment.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 02/04/2025

   I am rejecting this response because: I am resubmitting the original purchase receipts for the products associated with the Inmar Promotion Rebate Program in regard to BBB complaint #******** to ensure thorough follow-up and resolution of the presented issue. 

  Advise once Inmar, Inc. has received these required documents and in turn mailed the $20 rebate to my residence:

   W3865 Horizon Court

  Fond du lac, **. 54937 
  
  

  
  

  Business Response

  Date: 02/04/2025

  Dear Consumer,

  I have requested the payment. Your submission number is 125035132540299. Please allow up to 30 days for payment delivery.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of a bottle of Black Velvet at my local Target which included a $5 rebate offer which I filled out digitally. I later received an email stating my submission had been denied with no explanation provided. When I followed up, I asked if it was due to the *** being a mismatch, and explained that ******'s receipt shows a different UPC than what is actually on the product. The response I got back was simply: "Your submission was invalid, because it did not meet the rebate guidelines." Asking which guidelines, they followed up with "The rebate in question was not paid, because the name and/or address listed on the form has requested a high number of rebates from a high number of manufacturers in a short period of time. This type of activity is unusual, and therefore this rebate was denied." I explained that I have not submitted any rebates to them for several months, by name or by address, and asked for more info. That was on December 23. It's now February 3, and after several delayed responses of "wait a while longer," they've followed up with a simple "We have received a response to the inquiry sent concerning your rebate submission. Unfortunately, operations have declined to make a payment on your inquiry. We apologize that we cannot assist you further," again providing no information on why it is denied.And, not that it matters since it wasn't the case, but the terms and conditions on the offers page does not say a "high number of rebates from a high number of manufacturers" would ever exclude someone. From the T&C, the main limiting term is "Limit two rebates per household, name or address," followed by "Employees of ******************, its affiliated companies, agencies, licensed retailers and wholesale groups are not eligible."There's no reason this rebate should've been denied, nor why it's taken over a month to get to this point.

  Business Response

  Date: 02/04/2025

  Dear Consumer,

  We have received the approval to issue payment on this rebate. Your new submission number is 125035125606077 and is going to be paid to your Venmo account provided.  

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 02/04/2025

   I am rejecting this response because:
  
  While they provided a rebate, no details were provided about why the rejection was made over this month-long back and forth. 

  Business Response

  Date: 02/12/2025

  Dear Consumer,

  Per operations, an error was made in processing and the error has now been corrected.

  Thank you,

  ********

  Sr. Manager, Global Tier 1 Support