Complaints

This profile includes complaints for Inmar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inmar, Inc.

  635 Vine Street Winston Salem, NC 27101

• 

  Inmar, Inc.

  PO Box 1750 Winston Salem, NC 27102-1750

• 

  Inmar, Inc.

  PO Box 2850 Winston Salem, NC 27102-2850

• 

  CMS Rebate Center

  Po Box 426008 Del Rio, TX 78842

• 

  Inmar, Inc.

  2650 Pilgrim Ct Winston Salem, NC 27106-5238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/28/22 I purchased alcohol. I had a total of 3 different rebates on 1 liquor store receipt. All 3 filled out/sent same day 12/28/22; I only received 2 payments. Interestingly 2 of the 3 were mailed on 12/28/22 to the same address.in separate envelopes.
  Inmar Rebate ** *** ****** ******* *** *****
  
  As I usually do, I take pictures of the completed form/receipt before mailing and mark my calendar to check the status about 5-6 weeks out. When I checked the status on 2/16/23, I did not SEE any indication that the $30 rebate for 12 bottles of ******** was received. I immediately contacted them via the website form. "Hi, I mailed my completed form and my receipt (for 15 bottles) for the $30 on 12 bottles Offer #******* on 12/28/22. I have been checking and am not able to see my submission on this new website. I have photos of what I submitted and would be happy to share. Please advise. **** ********"
  
  First off, their website (**********************************) now redirects you to a new website. I asked if this was valid , they concurred. interestingly, 90% of my history is no longer visible ( and I have a LOT of rebate history!)
  
  Bottom line - the couldn't find it, asked me to send proof which I did, then they said they found it and it was invalid as it was received after the submission date. I explained I mailed on 12/28/22 and the expiration date was 1/15/23. Then I asked them for proof of postmark, they sent me a photo showing it was POSTMARKED 12/29/22. I then sent them a picture of my completed rebate AGAIN with the terms highlighted, which stated the rebated EXPIRED 12/31/22 and had to be POSTMARKED before 1/15/23. Both of these terms were met and I should get my $30 rebate. They told me they were looking into it, YET the status of the rebate online shows
  Submission was received after offer expiration date &I received a post card in the mail saying the same thing - which leads me to believe they will NOT be sending my my rebate.

  Business Response

  Date: 03/14/2023

  Dear Consumer,

  I have received approval to issue the rebate payment. Your new submission number is ***************.  Please allow up to 30 days for payment delivery.

   

  Thank you,

   

  Jennifer

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:01/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 3, 2022, I purchased a Waterpik flosser with an advertised $5. rebate. On October 17, 2022, I submitted the rebate form along with the required UPC from the box and the required receipt. On November 15, 2022, I received an email and postcard informing me that my submission was not valid because no UPC code was submitted and the UPC does not belong to a valid manufacturer. This is in spite of the fact that I had submitted a UPC code and I have no way of knowing if some manufacturer was selling the product to appear it was made by a different manufacturer. I responded on November 16 asking how I should proceed with the false manufacturing problem and since I had submitted the UPC code all I had was a copy. On December 14 I received the same email and postcard message informing me of the non-valid manufacturer. I responded again with copies of my rebate form, and the multiple letters which I sent to Inmar Rebate. Again I received the same message that my UPC code was not an original (although I cut it from the box my product was in) and the UPC does not belong to a valid manufacturer although it appears that my WaterPik was legitimate. My rebate was supposed to be $5.00. I have spent more time and postage that is reasonable for a $5. rebate. However, it is annoying that this company is being dishonest in offering a rebate and then not following through on their offer.

  Business Response

  Date: 01/24/2023

  Dear Consumer,

  Our processing plant shows the UPC was not in the submission but the client has approved the payment.  Your submission number is ***************. Please allow up to 30 days to receive the payment.

  Thank you,

  Jennifer

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/27/22 @8:59am, I purchased a 12 pack of ******** from **** *** ****, store #***, in Yonkers, NY.
  
  Shortly after, I submitted a completed rebate form, the original store receipt and the original package's UPC code (0-7289000016-3) to the Inmar Rebate Center in Laredo, TX.
  
  The rebate offer was for a $7 refund "with the purchase of ONE (1) 12-pack (bottles or cans) of any ******** family product, or AMSTEL Light."
  
  A few weeks later, I received a small postcard stating that the company denied my rebate. The company's reasoning was that I did not submit my original store receipt. This is inaccurate. I clearly did, with the rest of my purchases that day redacted on the receipt to protect my privacy.
  
  I have attached a copy of all rebate paperwork and the rejection postcard to show that the original was submitted. I am requesting my $7 refund.

  Business Response

  Date: 12/30/2022

  Dear Consumer,

  Our system shows the rebate was processed correctly. The client has approved a one time courtesy payment. Your new submission number is ***************.  Please allow up to 30 days to receive the payment.

  Thank you,

  Jennifer

  Sr. Manager, Global Tier 1 Support

  Business Response

  Date: 01/12/2023

  Dear Consumer,

  I am not sure why the decision was rejected. We advised the client allowed a courtesy payment. Your new submission number is *************** and our system shows check ******* was mailed today, 1/12/2023.

  Thank you,

  Jennifer

  Sr. Manager, Global 1 Tier Support

  Customer Answer

  Date: 01/14/2023

   I am rejecting this response because:
  
  
  
  I had requested not only my $7 refund, but also for the business to admit that they did not process it correctly the first time. I submitted it correctly. Someone on their end didn't process it correctly. Giving someone a "courtesy" refund is not the same as taking accountability and admitting their wrongdoing.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Waterpick from my dentist. The box advertised a $20 mail in rebate. I mailed in the rebate and I got a response in the mail from INMAR Promotion Services stating that "your submission was not valid...proof of purchase did not contain valid prod#". I spent half an hour arguing with them on the phone. They eventually offered to send me $10. I refused. They should send me $20 and stop doing this to people.

  Business Response

  Date: 09/19/2022

  Dear Consumer,

  An inquiry was sent to operations and the original invalid decision will stand.  The UPC submitted, *************** is not eligible for this rebate.  

   

  Thank you,

  Jennifer

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 09/20/2022

   I am rejecting this response because:
  
  
  
  
  
  I bought a new Waterpick. On the box it said "$20 mail in rebate". I filled out and submitted the rebate according to the instructions, and I included the UPC which I removed from the same box. They keep saying that the "UPC is not valid". This is ridiculous. They owe me $20.

• Initial Complaint

  Date:09/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1, 2022, I bought a 30-pack of *** explicitly because there was a $5 rebate from ***** **** grocery store in ********, IL; I still have a copy of the receipt. I promptly submitted the paperwork. Four months later--a full third of a year--I still have not received my rebate. I've contacted them numerous times (I have copies of correspondence), and they always say they're "waiting for funds to be released." At this point, it feels like a full-on scam. God only knows what they've done with the personal info (no SSN--just name, address, bday, phone number) I had to submit with the rebate. I had to text all rebate material to ************, and they instructed me to send subsequent questions to **********@inmar.com. Please help! I've invested so much time in this it feels like I'm owed more than the $5 rebate at this point, but I'm sure they're screwing over hundreds of other people right now, too.

  Business Response

  Date: 09/14/2022

  Dear Consumer,

  Operations has advised you should see your payment within 7-14 business days.

  Thank you,

  Jennifer

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has to be the worst company i have ever dealt with, they are liars, and they don't want to pay out your rebate and will use every excuse not to pay or they hope people just give up on the rebate.
  
  i have 2 submissions both with 2 rebate products on receipt from my address and my partners address and they both came back denied (Submission#: ***************) & Submission# ***************) they rejected both because of following reasons...
  Code Reason
  001 REGISTER RECEIPT NOT SUBMITTED OR NOT AN ORIGINAL
  003 REG RECPT DID NOT CONTAIN A VALID PURCHASE DATE
  
  After reading the BBB terrible reviews i took photos with everything i sent (***pictures included***) and i followed the the submission paper IN FULL DETAIL they are now saying my receipts aren't original. my photos clearly show that the original receipts were sent with the UPC were taped to the back. What more do i need to prove?
  They told my partner after showing them clear proof.. again they owe us (2) two $5 rebate each.. 10$ for my partner and $10 for myself
  
  Dear Consumer:
  Thank you for your email. I have reviewed your submission and have issued the rebate for $5 as a one-time courtesy. Your new submission number for this payment is ***************. Please allow at least 30 days for rebate delivery.
  Thank you,
  Fernando
  
  After showing full proof they will only send half the money as a "courtesy", this is complete bull and these people should be shut down! how many negative reviews do you need to get before anyone takes action?
  PLEASE BAN THIS COMPANY from doing business with people because they lie through their teeth after showing them full proof!

  Business Response

  Date: 09/02/2022

  Dear Consumer,

  Our system shows for the submission numbers given in your complaint both have been paid under submission numbers: ***************, *************** and ***************.

  Thank you,

  Jennifer

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 09/02/2022

   I am rejecting this response because it is missing a 4th payment there are (2) two receipts with 2 rebate transactions so that is 4 $5 rebates not 3.. LOOK AT PHOTOS AND LEARN HOW TO DO YOU JOB INSTEAD OF SCAMMING PEOPLE!!
  

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 twelve packs of ****** ****** variety beers from ***** ***** in ***** Ohio and it came with a mail in rebate. I filled everything out and mailed it in. However, I had a post card sent to my house that stated I did not fill out the form correctly with my age, however, clearly shown on this screenshot I did in fact provide my age. And furthermore the brewery is not offering full rebate it was supposed to have been a $10 rebate however as shown in the card sent to my house it’s only now a $5 rebate. Talk about a bait and switch tactic this should be illegal.

  Business Response

  Date: 08/24/2022

  Dear Consumer,

  Our system shows we received a call on 8/15/2022 about this rebate and issued the payment of $5.00 under new submission number ***************.  Please allow up to 30 days to receive this payment.  The rebate form does state up to $10 but that is because it allows 2 per household at $5.00 each.

  Thank you,

  Jennifer

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a rebate to Inmar Rebates. I bought 12 bottles of the same wine and should have received a rebate of $36 (the receipt says "1 12PK" - each bottle was $6.99 - I did not pay $83.88 for one bottle of wine) Instead I received a rebate of $2, and my name was spelled wrong on the check.
  I am owed $36 made out to ****** **************

  Business Response

  Date: 08/10/2022

  Dear Consumer,

  Thank you for reaching out to us.  I was able to verify the purchases and requested the full payment of $36.00 to the correct name. Your new submission number is ***************. Please allow up to 30 days for this payment delivery.  We will request a stop payment on the $2.00 check. Please destroy this check and not try to cash it so you will not incur any bank fees.

   

  Thank you,

   

  Jennifer

  Sr. Manager, Global Tier 1 Support

• Initial Complaint

  Date:08/04/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent out a rebate for $5 off long drink, i got denied and received this email below. i sent out receipt and rebate card as said in promo, this is not my first rodeo i know i sent out everything you asked for. These people are a bunch of scammers just look at the 100's of negative bbb complaints.
  
  Dear Valued Customer,
  Thank you for your recent rebate submission for the following:
  
  Rebate Issuer: THE LONG DRINK - LONKERO
  Offer: $5 OFF ANY LONG DRINK PRODUCT
  Offer Code: 13836
  Unfortunately, your submission was not valid for the rebate due to the reason(s) listed below:
  
  REASONS:
  Code Reason
  009 NO UPC CODE SUBMITTED OR NOT AN ORIGINAL
  Submission#: ***************

  Business Response

  Date: 08/11/2022

  Dear Consumer,

  Our system shows that you contacted the call center and the payment was issued under ***************.  Please allow 30 days for payment delivery.

  Thank you

  Jennifer

  Sr. Manager, Global Tier 1 Support

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it AS LONG AS I RECEIVE MY REBATE MONEY IN 30 DAYS.