Business Profile

Fulfillment Services

Inmar, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Inmar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
44 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bottle of ******* wine with an attached rebate ticket for $4.00 back from orange juice when purchased together. I have tried repeatedly to apply this rebate online only to get to the stage where I have to enter the UPC code from the bottle and EVERY TIME I get an error message saying UPC is not VALID! How do they expect me to get the rebate?? is this intentional fraud that blocks me from completing! ? Very frustrating!
Business Response
Date: 01/04/2024
Dear Consumer,
Thank you for reaching out to us. For the UPC you must enter the complete 12 digits. I tested the website with the complete 12 and was able to get the submission to complete.
Thank you,
Jennifer
Sr. Manager, Global Tier 1 Support
Business Response
Date: 01/10/2024
Dear Consumer,
We have received approval to issue the payment on this rebate. Your new submission number is ***************. Please allow up to 30 days to receive this payment via mail.
Thank you,
Jennifer
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 01/10/2024
I am rejecting this response because: I have to wait 30 days to see if they follow through with their payment. Once I receive the payment, I will be happy to enter an accept response on the Better Business Bureau portal.
Initial Complaint
Date:12/29/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********** REBATE SUBMISSION ID ***************
Payment ID: *******************
Venmo
Payment Date 12/28/2023
INMAR Rebate offer reads "Save Up to #36 on any ****** **** wine product $3 on 2 bottles, $9 on 3 bottles, $15 on 6 bottles 750ML. All items must be purchase on a single receipt."

I purchased 3 bottles of ****** **** wine and submitted the single receipt $43.32 via text message to INMAR ph number *** *** ** ** for a rebate but instead INMAR paid me only $3 instead of $9 as it is advertised on their rebate offer. Their payment was short $6
I reached out to INMAR by phone and email to request an explanation but did respond my email and the rebate phone number does not accept messages.
Business Response
Date: 01/04/2024
Dear Consumer,
Our system shows that we received an email and responded to it on 12/30/2023 at 10:01 pm advising we issued the additional $6.00 payment. Our system also shows this additional payment of $6.00 cleared Venmo on 12/31/2023.
Thank you,
Jennifer
Sr. Manager, Global Tier 1 Support

Customer Answer
Date: 01/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
Date:11/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ****** ***** ******** and uploaded a photo of the package with the *** symbol visible and my receipt, all by text. I followed all the directions to the "t" in the rebate submission. However, the company requested by text that I do everything again, which I did. I called the processor and was told all was fine with my receipt and submission and to wait six weeks for a response. Right after that, I got a message by text that all was not right and it asked me to upload my photos again. Once again, I did so. Now I have two rebate submission IDs which shouldn't happen. I made 8 calls to this company to talk to a supervisor to straighten this out since the woman I spoke with originally gave me incorrect information. I was refused the opportunity to speak to a supervisor. I do not know the status of my rebate now. This was a huge hassle, not worth the effort and this rebate processor has made me not want to buy any products from Nature Sweet, who should be made aware of the negative impact In Mar has on their product and company. This rebate processor is a joke and should be investigated.
Business Response
Date: 11/28/2023
Dear Consumer,
Our system shows a supervisor was able to speak to you on November 27, 2023 concerning your rebate and payment was requested under new submission number ***************. Please allow some additional time for this payment to process. You will be notified via SMS text message once it has completed the process.
Thank you,
Jennifer
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 11/28/2023
I am rejecting this response because:

Enough time has passed. I had to call 14 times before I got a supervisor. Your company tries not to honor rebates and made me submit it twice. What a joke. Waiting....
Initial Complaint
Date:11/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased from ***** **** 16 bottles @ $9.78, rebate is for $40. They send postcards with no means to contact, just get recorded messages that cannot be reached at this time (for months).

Did everything I can think of and they still reject the rebate. If this doesn't work, considering hiring attorney and filing lawsuit.

Rejected twice, first postcard in PDF, second submission #***************.
Business Response
Date: 11/13/2023
Dear Consumer,
Thank you for reaching out to us. I have received approval to issue the payment on your rebate. Your new submission number is ***************. Please allow up to 30 days to receive the payment check via the mail.
Thank you,
Jennifer
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 11/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

BBB Representatives,

I received rebate check for this transaction (Complaint ID: ********). Please consider this closed.

Thank you for your assistance.

Sincerely,

**** *********
Network/Systems Engineer
Initial Complaint
Date:10/24/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a rebate regarding a $5 rebate on the purchase of (1) 12 pack ***** **** **** ******* Offer number ******. I scanned an image (copy) of all the required documentation including the original UPC from the box, the original rebate form, a cash register receipt dated September 13 with the white claw purchase circled at the bottom of the receipt. It was mailed before the postmark deadline indicated on the rebate form. On October 16, 2023 i received a postcard indicating that my submission was invalid due to no upc code and purchase not identified on receipt. This is incorrect. I called the ************ support number and was disconnected multiple times while entering my submission #. I went to the website provided grabmyrebate.com and received the automated message about the invalidity of my submission. My request is that Inmar promptly send me the $5 as promised by the rebate. I have included an upload of the support regarding my submission. Thank you.
Business Response
Date: 10/26/2023
Dear Consumer,
Thank you for reaching out to us and sending your copies. I have verified the purchase and requested the payment. Your new submission number is ***************. Please allow up to 30 days to receive the payment via mail.
Thank you,
Jennifer
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 10/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
Date:09/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a product with a “try me free”. Went to the website and it would not let me create an account, and when searching the rebate it said it didn’t exist. Extremely disappointed.
Business Response
Date: 09/21/2023
Dear Consumer,
Thank you for reaching out to us. To submit for this rebate you are not required to create an account and we apologize for any confusion there may have been. We have received approval to issue payment from your copies. Your submission number is **************** Please allow up to 30 days to receive this payment.
Thank you,
Jennifer
Sr. Manager, Global Tier 1 Support
Initial Complaint
Date:07/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent in the rebate paperwork with receipt with item circled. I kept copies of all the paperwork and even wrote on the receipt "I have copies of everything - send the $5" because this same company has denied sending the money for reasons that are not true. I got a postcard stating"All required purchases not identified on reg receipt". I have a photocopy of the receipt with Tincup Whiksey circled as per the instructions. Submission # ***************
Inmar should send the money since I did everything asked correctly.
Business Response
Date: 07/17/2023
Dear Consumer,
Thank you for reaching out to us. I have verified your purchase and requested the the payment. Your new submission number is ***************. Please allow up to 30 days to receive your payment.
Thank you,
Jennifer
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 07/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I will wait the 30 days and hopefully get the rebate.
Initial Complaint
Date:06/18/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item bought that had a "try me free" rebate sticker. Tried to enter the rebate code on the site and it says the rebate isn't available. I'm well within the stated date.
Business Response
Date: 06/20/2023
Dear Consumer,
I just tested the rebate and the website is working. You will need to visit: *****************************************. You will then see the CDCATLT19 offer to click on Submit this offer and please follow all steps that follow.
Thank you,
Jennifer
Sr. Manager, Global Tier 1 Support
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ******:

Your submissions were invalid, because they did not meet the rebate guidelines.

Thank you,

Fernando

Consumer Relations

On Tue, May 2, 2023 at 3:32?PM wrote:

First Name : ******
Last Name : Ferrara
Address : 3655 High St #116
City : ******** ***** * ** *** * ***** ***** * ********************** ***** * ************ Manufacturer : Wine & Spirits Rebate Center
Offer Code : *****
Submission # : ***************
Date Mailed : 2023-02-02
Subject : I submitted my rebate check more than 8 weeks ago. Would you check the status?
Comments : I have the submitted the following rebates and none have been processed. attached are the submission & ofeer codes. Submission *************** Offer Code ***** Submission *************** Offer Code ***** Submission *************** Offer Code ***** Submission *************** Offer Code ***** Submission *************** Offer ***** Submission **************** Offer ***** Submission *************** Offer Code ***** Submission *************** Offer ***** Submission *************** Submission ***** *************** Offer **********

********************************************

Inmar Confidentiality Note: This e-mail and any attachments are confidential and intended to be viewed and used solely by the intended recipient. If you are not the intended recipient, be aware that any disclosure, dissemination, distribution, copying or use of this e-mail or any attachment is prohibited. If you received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy and all attachments from your system and destroy any printed copies. Thank you for your cooperation.

Notice of Protected Rights: The removal of any copyright, trademark, or proprietary legend contained in this e-mail or any attachment is prohibited without the express, written permission of Inmar, Inc. Furthermore, the intended recipient must maintain all copyright notices, trademarks, and proprietary legends within this e-mail and any attachments in their original form and location if the e-mail or any attachments are reproduced, printed or distributed.

********************************************

Business Response
Date: 05/19/2023
Dear Consumer,
Thank you for reaching out to us. We forwarded your BBB complaint to the manufacturers, and the rebates in question were not paid per the manufacturers because the name and/or address listed on the form has requested a high number of rebates from a high number of manufacturers in a short period of time. This type of activity is unusual, and therefore these rebates were denied.
Thank you,
Jennifer
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 05/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
Date:03/30/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/31/22, I submitted a rebate form to Inmar. I adhered to the terms and conditions, which were:
1. Buy 2 Louis Martini wines
2. Buy steaks
3. Submit form

Inmar has not followed through with sending me a rebate check. I've included a picture of the receipt and form
Business Response
Date: 03/31/2023
Dear Consumer,
Looking at the images that you have submitted this text rebate is not one that Inmar is handling. Our alcohol text rebates do not use the short code 73876. If there is information on the back side of the form you have that indicates that Inmar is handling this rebate please provide a copy of the back side that is legible for further research.
Thank you,
Jennifer
Sr. Manager, Global Tier 1 Support
Customer Answer
Date: 03/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

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Inmar, Inc. is NOT a BBB Accredited Business.