Complaints

This profile includes complaints for Strickland Brothers 10 Minute Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Strickland Brothers 10 Minute Oil Change has 183 locations, listed below.

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  Strickland Brothers 10 Minute Oil Change

  301 N Main St Ste 1000 Winston Salem, NC 27101-3819

• 

  Strickland Brothers 10 Minute Oil Change

  110 Carmel Dr King, NC 27021-8512

• 

  Strickland Brothers 10 Minute Oil Change

  810 S Main St Graham, NC 27253-3735

• 

  Strickland Brothers 10 Minute Oil Change

  700 E Dixie Dr Asheboro, NC 27203-7039

• 

  Strickland Brothers 10 Minute Oil Change

  1028 High Point St Randleman, NC 27317-7192

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my oil change on February 1 2023 in the afternoon in ********** **** ** **** ** . And everything was working fine before the change of oil. And when I left there my car was driven slow and it wouldn’t go as usual . I was told it was the change of oil and left it like that. Days after I went to heat up the car and it had a funny noise. So yesturday february 18 saturday I went to drive of my car and the noise was worse and iis leaking oil. I think it was over filled and the oil filter wasn’t put right tight. Or they put the wrong filter. But I want to solve this problem . Please call me at *** *** **** ***** ********.

  Business Response

  Date: 03/02/2023

  Hey,
  neighbor. I appreciate your time and apologize for the inconvenience. It is our
  pride to provide excellent customer service. You will be contacted
  by an area manager to discuss your concerns.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/21/2023 that morning me and my husband took our cars to Strickland Brothers 10 Minute Oil in ******* ** for a oil change. We pulled our cars in to get the oil change and they where two young people working at that location. They changed our air filter and couldn't put them pack in. After putting it in and out several times they finally got it back in. You should know how to change a air filter without a problem. They did not fill our windshield wiper fluid or check our air pressure. When asked they said they did but we know they didn't because we stayed in the car while they did it. There customer services was terrible and we where very disappointed. They didn't reset my maintenance light after they changed the oil. On 1/28/2023 the check engine light came on and it's saying change oil soon and it's only been a week since our oil change. We took our cars to someone else to check them out and when they took the air filter off everything fell out and we barley had oil in them. It was terrible and I want to be refund for the sorry job they did. They didn't do something right and all they cared about was getting cars in and out. Not whether or not they did everything they where suppose to for great customer services. We will not go back there anymore.

  Business Response

  Date: 02/06/2023

  Hey, neighbor. I appreciate your time and apologize for the inconvenience. It is our
  pride to provide excellent customer service. As a team, we are striving to
  prevent something like this from happening in the future. You will be contacted
  by an area manager to discuss your concerns.

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I trusted in Stricklands 10 Minute Oil change, on university pkwy, to change the oil in my 2018 BMW X3. As the employees were finishing up on our oil change they asked us to start the car. When the car was started the oil cap flew off and oil went all over my engine and inner hood. This was the first issue. The manager, Travis, then went to fix this issue, and created an even bigger issue. As Travis was standing on a stool, and leaning on the inner workings of my car to figure out the issue, he busted the overflow reservoir on my car. Travis had to call in his store manager for them to decide what to do with my car. At this point I was sure that Stricklands employees would take full responsibility. I was wrong. They claimed it would take a couple days to fix my car and they’d let me know when to pick it up. They also told me that, even though my car wasn’t running because of them, that they could not get me a rental car. As the store manager was looking at the car — the employee who was responsible for the first issue on my car talked to us. This employee ended up trying to sell me more than an oil change (******* *********s). I notified the manager of this, but i’m now concerned, because obviously this store lacks big time in management skills.
  Being 8 months pregnant at the time, and only owning one car, this really inconvenienced me. I intended to get in touch with the owner, but with Travis’ promise to fix the car and follow up with my next oil change for free, I let it go.
  On top of all the inconveniences this business has already thrown at me; I’ve been in touch with their employees every day this week to follow up on their promises. I always talk to someone, mainly Travis, and he continually tells me that he remembers the situation, but he’ll have to ‘call me back’ yet never makes it around to it. I’m so disappointed in this businesses management skills, as well as the business etiquette this store is practicing being entirely unacceptable.

  Business Response

  Date: 02/06/2023

  Hey,
  neighbor. Thank you for your time and I apologize for any inconvenience caused.
  As a company, we take pride in providing excellent customer service. It's our
  goal to prevent similar incidents. A customer service representative will
  contact you to discuss your concerns with you as soon as possible.

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Looking forward with hopes that I will actually hear from someone, instead of being strung along like i have been thus far. 

• Initial Complaint

  Date:09/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 10 I went to Strickland Brothers for a general oil change. Tony began to go over with me what type of oil I needed it for my car. While talking with Tony P***** the manager interrupted stating that they did not have the right oil filter. I asked what did that mean and P***** stated that I should go get one. I told him I did not have the time and I can come back another day. I asked explicitly whether my car was able to drive off the lot. P***** told me more than once that the car was fine to drive off. I got yards away and my engine completely seized due to no oil whatsoever. P***** ran to the car assured me again that that could not be the case all to find out that it was “a communication issue within staff and that they drained the car of oil. “ Daniel the general manager got on the phone to tell me that they would cover a rental up to 100/day and that my car would be towed and fixed. It is now a week and I’ve received nothing in writing. I have been paying for a rental out of pocket with no estimated time of anything. I have video of them admitting fault

  Business Response

  Date: 09/19/2022

  Hi ******,

  I greatly apologize for your inconvenience. I am aware of the situation, as I have spoken to you, your father, and your mother several times last week. I have personally been kept in the loop on this issue. The claim has in fact been sent to our insurance company(Traveler's) as of Friday, September 16, 2022 at 3:30pm EST. We did work diligently all week last week on this and getting the information so that we could get everything submitted. The next step now is for the insurance to reach out to you and get your rental car set up, as well as your reimbursement for the rental you paid for out of pocket for. I will make sure that I follow up with the insurance company so that they get in contact with you.

   

  Best Regards,

   

  Tanicia S****

• Initial Complaint

  Date:08/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/11 at 2:45pm, I took my elderly relative's car in for inspection. The wait was approximately 15 minutes, then the car was in the bay for 45 minutes, while I waited outside. At 3:45 pm, the employee was finished and told me I needed to enter the lobby and wait at a sliding glass window facing into the bay for him to take payment, which I declined, since I was already waiting outside, ready to go, cash in hand. He became visibly angry and clearly was not going to walk over to the entrance of the bay to take payment. To avoid conflict, I walked over to give him the cash, a few feet into the bay. He then told me I wasn't allowed in the bay, which was unexpected and odd since they had me drive the car into the bay and get out for the inspection in the first place. I waited near the garage door at the bumper of the car, and after returning with the receipt he again told me I couldn't be in the bay, so I knew at that point this was meant to be confrontational. As I was leaving, the manager?, Andy, asked me how the visit went, so I told him. He confirmed I was not required to wait / pay at the lobby window, but offered no apology / or to address the issue. He instead excused the behavior, saying for liability customers couldn't be in the bay, which I understood, but that wasn't the issue. He then oddly redirected by asking me how long I'd lived in town and if I knew ******** was based in town? The manager's lack of professionalism with this brush off was honestly as bad as the employee rudeness earlier. I told him I would bring my other vehicle in for inspection in a last ditch hope he would make some assurance next time would be different, but he again gave no indication there had even been a problem. I called in a complaint, but have not received a call back yet from corporate. I do not wish to be contacted by the location manager, since I believe his behavior is why the employee felt they could act this way. I will not be returning to this location.

  Business Response

  Date: 08/17/2022

  Hi ****, 

   

  I am very sorry about your experience. We value our customers and want them to have the best experience at all times. I will be sure that you are contacted promptly to get this issue resolved by the Area Manager for that that store.

   

  Best Regards,

   

  Tanicia

  Business Response

  Date: 08/23/2022

  Hi *******!

   

  I am trying to respond to this complaint, and it won’t let me. Please see below for the message from the regional manager.

   

  ****, I’m Joshua I would like to extend an apology for your visit with us not being pleasurable. We at Strickland Brothers strive for professionalism, customer satisfaction, and your safety. You were asked not to stand in the garage to ensure your safety during your visit. I was present the day of your visit when Andy introduced himself to you and greeted you with a handshake. Andy and I would have gladly addressed any of your concerns while engaged in conversation with you, had we been made aware of any. I would again like to apologize for any misunderstandings that you had from your visit with us.

   

  Best Regards,

   

  Tanicia

   

   

   

   

  Customer Answer

  Date: 08/23/2022

   I am rejecting this response because:
  
  
  
  
  There was no misunderstanding, and the manager, Andy, was made fully aware of the issue. Joshua was either equally disinterested in addressing the issue, or not paying any attention to the conversation. This response again excuses the conduct by mentioning policy, implying some supposed wrongdoing on my part by being forced to hand the employee cash in the bay since he was confrontational and angry that I would not pay through the lobby window. There is clearly no interest to address the actual complaint, and the response provided is obviously intended to be dismissive.