Complaints

This profile includes complaints for Strickland Brothers 10 Minute Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Strickland Brothers 10 Minute Oil Change

  301 N Main St Ste 1000 Winston Salem, NC 27101-3819

• 

  Strickland Brothers 10 Minute Oil Change

  1910 N Bridge St Elkin, NC 28621-2106

• 

  Strickland Brothers 10 Minute Oil Change

  609 Randolph St Thomasville, NC 27360-5126

• 

  Strickland Brothers 10 Minute Oil Change

  111 Hospital Ave NE Lenoir, NC 28645-4415

• 

  Strickland Brothers 10 Minute Oil Change

  6061 University Pkwy Winston Salem, NC 27105-9789

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my oil changed on 6/10/25 at Strickland brothers in gaffney sc. on my 1998 gmc *****. On 6/14/25 I was accelerating to get on the highway and I saw smoke from behind my vehicle my engine light came on and my vehicle lost power I looked under the hood and oil was everywhere I pulled the dip stick out and nothing but steam came from there I had my vehicle towed home and had a mechanic come look he said it was the oil filter it had blew the seal and was just spinning. He also realized that the oil filter that was installed on it was not the correct one for my vehicle. And does not match the one that is listed on my receipt. I purchased the correct oil filter and oil in hopes that this would solve the problem but my vehicle would not start up. I then was told that my engine was seized I reached out to Strickland brothers corporate office with a message left on there answer service and an email on 6/18/25. I received an email from them on 6/19/25 saying that they would escalate my claim to the area manager that would reach out to me within 48 hours As of today 6/25/25 I have not received any communication. I have told them I *** not have vehicle to commute back and forth to work Please assist me in finding a resolution to this issue I ***t know where to turn or how else to proceed I appreciate your time and assistance ****

  Business Response

  Date: 07/03/2025

  Hi *****,

  I apologize for the delay in our response. Can you tell me if an area manager has reached out to you as of now? We will get someone to contact you as soon as possible.

   

  Thank you, 

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my husbands jeep to get it inspected so we could pay our property taxes and have the oil changed. The oil changed was not done properly and they messed up when they put the filter on and within less than an hour it caused the motor to blow up in our vehicle Then they came out to our house to inspect the vehicle. Put a new filter on there and added oil and did not tell the company that they had pick up our vehicle that they were at fault to try to get out of paying to fix the motor and when my husband contactedthat company that was doing the quote for them and told them what happened they still deny our claim and said that they are not at for blowing the motor up in our vehicle Not only that they refuse to provide a rental vehicle for the inconvenience. It is caused us they have not been in contact with us we have called to ask questions. And nobody from the headquarters will contact us back. I have the inspection that passed with the receipt and time. I also have videos of what the filter look like and how it was smoking after we got back to the house, but it will not let me upload to your site.

  Customer Answer

  Date: 06/02/2025

  I have not heard from the business in response to my complaint.  

  They have denied our claim twice. They lied on the denial letter and when I talk to the company that did the diagnostic they told me that I needed to take them to court because that is not what they told him at all that they definitely told them that they were responsible for what happened And even with all that theyre still refusing to pay so I have to go to the magistrate to take them to small claims court to get them to fix the mistake they made. Also the manager ******* that came out to look at the vehicle before it was taken for the diagnostic. Put a new oil filter on there and add oil to it And told my husband that they definitely messed up and called the regional manager while he was there to tell them that they did in fact mess up and then and one of the emails I got it said that ******* had told them that it was messed with prior to them getting there Thank you, **** L *******

  
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15 2025 I paid for an oil change at Strickland Brothers oil change in *********************. At I left the place of business I went home. 400 miles and 3 weeks later my engine blows on the interstate hwy with 3 mowers on my trailer. I called a tow truck who came and picked it up and took it to my mechanic in which my mechanic explained that Strickland brothers changedthe oil filter, but did not drain nor change the oil in my truck even though I paid for those services and because of their mistake continued to drive the remaining oil that was in my truck bone dry in which they are not doing anything to help me nor fix the problem After my truck was towed to their place of business for a thorough investigation, which has not happened. They are denying any help for me.

  Business Response

  Date: 06/05/2025

   

  ****** *****:

  Hello,

  We truly understand how frustrating vehicle issues can be, and we sincerely apologize for the inconvenience youve experienced.

  We reached out on 04/22/2025 to advise your claim was denied based on the findings from our investigation. Our claims team remained in communication with you throughout the process until we were advised that you intend to pursue legal action. At that point, the matter was transferred to our insurance team, who will now handle all further correspondence.

  After a thorough review, weve found that the concerns with your vehicle do not appear to be related to the service performed. Key findings from our investigation include:

  *** style="color: black;">Excessive Wear and Tear: The vehicle exhibits signs of wear unrelated to the oil change. ************ *** style="color: black;">Oil Plug and Filter Condition: Both were secure and properly installed. ************ *** style="color: black;">No *********************************** leaks were observed during or after service. ************ *** style="color: black;">Safe **************************************** level was within a safe and appropriate range at the time of inspection. ************

  While we regret that you're facing issues with your vehicle, we remain confident in the quality and integrity of the service provided. If you have further questions, we recommend directing them to our insurance team handling the case.

  Sincerely,

   

  Business Response

  Date: 07/07/2025

  Hello ******,

  I hope you're doing well. I wanted to follow up regarding your claim with us.

  Your claim was initially denied on April 22nd, but after further consideration, we submitted it to our insurance team for additional investigation to ensure it received a thorough review.

  Weve been informed that they have not received a response from you, which may be causing a delay in the process. To move forward, we kindly ask that you reach out to our insurance team directly for any updates or next steps.

  We truly appreciate your patience and understanding, and we want to make sure your concerns are properly addressed.

  Best regards,

   

   

                                 

  ****** Santos  

  Customer Service Representative 

  Claims| Strickland Brothers 

  	************
  	******.********************************************************************************************************************************************************
  	*******************************
  	********************************************

   

  
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took our 2024 Ram truck to Strickland Brothers 10 min oil change for an oil change on 4/21/25. Paid $111.00 for an oil change.Drove 20 miles and the engine seized and the truck stopped on ************ in *******, **. There was no oil in the engine. Contacted Strickland Brothers at the time the vehicle was disabled and an employee came out to the truck. He changed the oil filter and told me he saw a hole in the oil pan. I told him I would be speaking to insurance in the truck and to let me know if he needed to talk to me. He left without speaking to me. I called the company again. They informed me that I need a tow and a manager would call me to follow up.The truck was towed to a Ram dealer ($235.20) where the mechanic stated the oil pan was cracked and ruled out the crack being a result of an object hitting the pan. The mechanic at the dealer was confident the engine failure was a result of the oil change less than an hour before the engine failed.I had to get a rental car to be able to get to work. (cost ongoing).I submitted an email to customer care on their website in the absence of a call from the manager.Received a call on 4/23/25 from a manager who claimed it was not his company's fault. He stated he reviewed video and found no wrongdoing. Claimed it was the truck, not their service that caused the engine failure. The truck is a 2024 with only ~****** miles on it. It had no issues with the engine, no mechanical issues, over the short life of the vehicle.After minimal research, a cracked oil pan can be caused by overtightening a bolt. If this occurred, it would not be evident on a video.The failure of our vehicle's engine was directly following this company working on the vehicle's engine oil. The company should take responsibility and rectify the situation.

  Customer Answer

  Date: 05/03/2025

  I have not heard from the business in response to my complaint. They initially denied that the engine burning out was a result of their oil change 20 miles before the truck died. They have not attempted to contact us or resolve the issue since their initial denial (after which I filed the BBB complaint).

  All we want is for them to do the right thing.

  
  

  Business Response

  Date: 05/12/2025

  Dear ******,
  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and appreciate the opportunity to review the matter further.
  Following our additional review, we can confirm that the oil change service was completed correctly. Upon inspection by our Service Manager, the oil drain plug was found to be properly tightened, and there was no evidence of leakage from the oil filter. During this evaluation, it was also noted and communicated to you that there were pre-existing holes in the oil pan.
  In light of these findings, we must respectfully stand by our original decision.
  Thank you again for your feedback.
  Sincerely,

  Customer Answer

  Date: 05/13/2025

   I am rejecting this response because:
  
  Dear Strickland Brothers,

  This is dishonest. I can confirm there was no notation or communication with me that the oil pan had pre-existing holes. The truck engine had only ****** miles on it with no issues to date. It was serviced at a dealership prior to the oil change at your facility. There were no issues with the engine, no holes in the oil pan.  The truck was retaining oil and functioning without issue until shortly after it arrived to be serviced at your business. 

  Sincerely,

  ****** ******

  Business Response

  Date: 06/05/2025

   

  ****** ******:

   

  Hello,

  We understand how stressful vehicle issues can be and truly regret that you're experiencing this situation. Please know that weve taken your concerns seriously and have conducted a thorough investigation.

  Our team reached out to you on April 25th with our findings, which were based on both our internal review and communication with the dealership. The key points are as follows:

  *** style="color: black;">Oil Added and Verified: Oil was added during your service, a pressure test was completed, and the oil level was confirmed by the ***************** Manager at that time. ************ *** style="color: black;">Dealership Diagnosis: The dealership later determined that an internal engine component had failed, which resulted in damage to the oil pan. ************ *** style="color: black;">Mechanical Failure: This issue has been identified as an internal mechanical breakdown, which is not related to the service we provided and is not eligible for coverage under the terms and conditions of the service contract. ************

  We understand this may not be the outcome you were hoping for, and we truly empathize with your situation. At this point, if you have additional questions or wish to provide further documentation, we recommend contacting our insurance team, who is now managing the matter.

  Sincerely,

   

  Customer Answer

  Date: 06/05/2025

   I am rejecting this response because:
  
  This is the same as your last response, which we both know is a lie. You never told us there was a hole in the pan when we arrived, because there wasnt. 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2025, I visited Strickland Brothers 10-minute oil change location at *************************************************************, to get my cars oil changed. As a loyal customer, I followed the usual routine and paid for the service. However, about a week later, I noticed dark drops in my driveway and spots under my car at work when I pulled away. Concerned, I suspected oil leakage and performed a simple test using a cardboard box. Sure enough, I found oil spots on the box.Despite my car being in good condition and well-maintained, I made an appointment at the *** service center at ****************** to have it inspected. To my dismay, they revealed that the person who changed my oil had neglected to tighten the drain plug, leaving it loose and causing the oil leak. They also confirmed that the oil level was significantly low due to the ********** rectify the situation, I had to pay $155.99 for a drain plug cleaning, tightening, and oil refill. This was disappointing, especially since I had paid $88.00 for the oil change at Strickland Brothers, and they had only partially completed the service. The employee who worked under my car failed to ensure that the work was done properly, which is unacceptable and unprofessional.I am writing this review to bring attention to this issue and warn others about my experience. I had been a loyal customer of *********************************************, but I will never return. I cannot trust that this will not happen again, as it is their responsibility to ensure that oil changes are performed correctly and that parts are replaced properly. Had I not noticed the oil leak, it could have become a more significant problem.I hope that Strickland Brothers takes accountability for their negligence and takes steps to prevent similar incidents from occurring in the future. I have the necessary documents to support my claim, and I am committed to holding them responsible for their actions.

  Customer Answer

  Date: 04/24/2025

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 05/02/2025

  Hello,
  Thank you for reaching out and sharing your experience. First and foremost, I want to sincerely apologize for the delay, and the frustration this has caused you. This is not the level of service we aim to provide, and we regret that your concerns have not been addressed in a timely manner.

  
  I want to confirm whether someone has contacted you recently regarding this matter. If not, and you still need assistance, please feel free to email our **************** team directly at ******************************************************************************** or reply here so we can ensure your issue is properly escalated and reviewed.

  
  We truly appreciate your patience, and we are committed to helping resolve this situation as quickly and thoroughly as possible.
  Sincerely,

  Customer Answer

  Date: 05/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I will reach out to the business directly as they requested. Thank you.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 24 I went to the Strickland Brothers oil change and spent $59.90 taking a oil change after the oil change my engine started making knocking noise but the engine would still run as of March 31, 2025 at 3:46 my car shut off on the side of the road due to oil, pressure problems and engine knocking and Im pretty sure it has something do with them putting wrong oil in my engine because my engine wasnt making noise before the oil change

  Business Response

  Date: 04/15/2025

  Hi *******,

   

  We have been in contact with the customer for this one. I just reached out to our Area manager for an update. 

   

  Thanks, 

   

                                 

  ****** santos  

  Customer Service Representative 

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Strickland Brothers overfilled my oil past the safety line on 02/15/25. My vehicle began having drivability issues and loss of power on 02/16/25 while I was on I-65. I returned to SB and they acknowledged they had over filled my oil. I had a friend follow me to the closest location to where my care started failing. They drained an refilled my oil in front of my witness even let him in the bay area to look and watch. He is mechanic as well. My vehicle still had power loss and could not go over 45 mph. I called SB back and let them know. Was asked to get a quote detailing the issues and the cause of the issues. I submitted quote from the dealer and Meineke stating the issue and that overfilling my oil caused the issue. Strickland Brothers denied my claim. Told me they submitted it to their insurance and then told me they did not and closed my claim. I was not given the chance to submit the claim myself or appeal their decision. I dont know what information was submitted by their Area Manager regarding the claim. Cost of repairs may make my vehicle be considered totaled. Without car since 03/03. Can provide emails as well. Area Manager explained a different claim process after my claim was closed than what he told me when we were going through the process and then they told me I was confused. I have email proof of these conversations. The keep changing the reason for denying my claim every time they refuse to do anything about it. Not one person from Strickland Brothers has called to speak with after I called them with the issues I was having after receiving an oil change at their store. My car is worth between $9,000 - $10,000 and the cost of repair is $4,918.19. The dealership service manager called and told me if I drive my car without the repairs my engine will blow.

  Customer Answer

  Date: 03/30/2025

  I have not heard from the business directly in response to my complaint. However I did have an attorney reach out to the area manager on my behalf and they have agreed to mediation. The attorney I spoke with informed me that the BBB can facilitate this mediation. Will you please help and facilitate this mediation to help resolve this? 
  

  Thank you  

  
  

  Business Response

  Date: 04/15/2025

   

  For this one I have been in contact with her. This claim was denied on 3/13 and she was sent a denial letter. She reached back out on 3/31 and asked about mediation. 

   

  I am waiting on our area manager to respond once he does Ill have a further response for this one. 

   

  Thanks, 

                                 

  Customer Answer

  Date: 04/15/2025

   I am rejecting this response because:
  
  Nothing has been resolved to up to this point. 
  
  

  Business Response

  Date: 04/21/2025

  Hi *******,

   

  For 23089997 we have been in contact with the customer several times. 

  She was denied and after being denied. I sent her a denial letter and our AM reached out to her. 

   

  We explained to the customer multiple times that visiting a repair shop or dealership and informing them of the issue does not constitute a proper diagnostic processit results in a repair quote, not an independent finding. The documentation provided by the customer explicitly states that it is a quote, not a confirmed diagnosis.
  
  
  Despite our efforts to clarify this and thoroughly explain the reasons we are not liable for the incident, the customer responded with personal insults, including offensive language directed at our AM.
  
  
  After reiterating the basis for our decision and being met with continued verbal abuse, our AM made the decision to cease all further communication with the customer.

   

  Thank you, 

                                 

  ****** santos  

  Customer Service Representative 

  Claims| Strickland Brothers 

  Customer Answer

  Date: 04/21/2025

   I am rejecting this response because:
  I was informed by Strickland brother to take my car into the dealership. The quote entails the diagnostic. I have not verbally abused anyone multiple times but have been manipulated multiple times by this company after they have told me I was confused when they told me one thing and then changed it to something else. They also told me that the attorney I had reach out to out to them was confused too when I shared with them that the area manager had told my attorney that they would be open to mediation. When I reached out to get something scheduled they told me I was confused. They gave me no instructions other than taking my car to the dealership so they could tell me what the problem was with my car not working. they diagnosed the issue being my 02 sensor and exhaust( catalytic converter and gave me a quote for the repairs. my car ran great prior to my oil being over filled by their technician. 
  

  My service advisor at the dealership has informed me if I drive my car further I risk the engine blowing and that this was all caused by the excess oil that was put in my car needing to find a place to go  

   

  A simple phone call to the dealership could have confirmed this but they did not take the time to investigate  

   

  I was told the information I submitted was sent to their insurance and then told that that process was something completely different and they never sent it  
  

  I do not accept their response.  

  
  

  Business Response

  Date: 04/30/2025

  Hi *******,

   

  I responded to this one. I am not sure what to do next with this. 

   

  A damage claim was submitted by *****; however, after a thorough investigation, we determined that we are not responsible, and the claim was denied. The claimant referenced a conversation with a former Assistant Store Manager, ******, who allegedly stated that if we were found at fault, we would handle the repairs. Its important to note that ****** is no longer with the company and did not have the authority to make such commitments on behalf of the organization.
  
  
  
  Despite our findings and communication of the resolution, the customer remained dissatisfied, relying on the previous statement made by the former ***. She later involved a family friendan individual who is not currently practicing lawto contact our AM and request either vehicle repairs or mediation. Our AM declined both options and reiterated the outcome of our investigation, as well as why those resolutions are not feasible.

   

   

                                 

  ****** Santos  

  Customer Service Representative 

  Customer Answer

  Date: 05/06/2025

   I am rejecting this response because: no resolution has been reached. 
  
  Good afternoon,
  
  
  I realized that it may be frustrating dealing with the multiple claims that you said you get every month.  I dont know how many of those are valid but I sympathize with your situation. My goal here is to come to a resolution and not have this complaint remain public. 
  
  
  As a single woman whose father died just last year I am not able to afford these repairs to my vehicle. I was informed by the ************************* earlier this week that they cannot hold my car any longer. I have been advised by my service advisor ******* at ******* ******* that driving my car would result in blowing the engine at this point. I would prefer to not cause any further damage so now it seems having it towed may be my best option. I have also been advised this past week by ******* that I will have to pay the $199 diagnostic fee before my car will be released to me to have it moved off of their lot. 
  
  
  The cost to have this fixed at the dealership is near $5000 and I understand that is a high price to have this fixed. I have received a price quote from a smaller mechanic shop that could make the repairs for $1800. I would be accepting aftermarket parts which always comes at a risk but I would willing to accept this. 
  
  
  Im willing to settle for $1800 to keep this from going to court and to have this closed as resolved, giving the public a positive view regarding this situation and your company as a whole. 
  
  
  Im asking that you please take the time to reconsider this. 
  
  
  Thank you,
  
  
  Amber 
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  oil changed on Thurs March 6. I took my oil and filter for a reduced price. I asked for fluids and tire pressure to be checked. The guy poured 2 quarts without a filter then used one. I was told price $57. Why? going rate, I was told. I left and started doing some checking. My brother is a cop in the city and they have dropped this place due to price gouging and cheap oil. I took me car to another oil change place and was told their rate was $25 and that oil had been spilled down in my engine and other areas, along with a whining sound. I took it to get an estimate to fix this($133). I took the car back to Strickland and spoke to ****, the asst **** He would not give me money back. There is a video of the session. I also lost a tire stem cover. I want my money back, including what it costs to fix it and to cover the $5 for the tire stem cover. I also want the public to know what a rip off this business is to protect others. I would love to have them shut down ultimately. They are crooked and no good

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  I am supposedly getting back the oil change amount and to fix the oil spillage.  So far the check has not arrived.  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oil filter housing Cracked by tightening to tight at time of oil change Cost $777 To Fix Could only have been Cracked At time the oil was changed

  Business Response

  Date: 04/15/2025

   

  This customer was sent a denial letter on 3/11/25.

   

  The customer is requesting that we reimburse him for the replacement of the oil filter housing at ******** Auto. The customer never consulted us to let us know that the vehicle was damaged or allow us to inspect the issue before providing us with an invoice from ************** Auto with work that had already been completed. It was almost 5k miles after his service with us. The vehicle would not have made it 5k miles while leaking oil without having a sized motor due to oil starvation.

   

  Thank you, 

   

                                 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 2/25/2025 Amount of transaction: $200.98 I came to Strickland Brothers 10 minute oil change for an oil change and a state inspection. Upon inspection one of the shop employees told me there was a minor oil leak, his words on a scale of 1-5 its a 2. The employees recommended that a fuel stabilizer be used to control the oil leak from getting worse. I listen to his recommendation and agreed that the oil leak should be stopped.After the service, I did my own research, called other shops and ******* to find out that fuel stabilizer does not do anything to help oil leaks and may actually worsen the issue, if it existed at all. After the service the car was shaky and the engine sounded different than before I took it in. There were other charges on my statement that were not recognized as well, such as shop supplies, special filters and special tax.I spoke with the store manager on 2/27/2025 to get more information regarding these charges as well as my concerns as to why the fuel stabilizer was needed. The manager told me I was accusing him of my vehicle issues based on an oil change and acted in defense. He would not allow me to speak properly, cutting me off and asking his other employees to confirm/back up what he is saying. After my claims were disregarded and I could see that it would be if no direct help to continue speaking with them, I left the establishment.

  Business Response

  Date: 04/15/2025

  Thank you for sharing your experience. Were very sorry to hear about the concerns regarding your visit on February 25, 2025, and wed like to make this right. At this time, were unable to locate any prior communication from you through our customer service channels, but we want to ensure your concerns are fully addressed.

  If this matter has not been resolved, we would like to escalate this to an area manager for further review. Please reach out to our **************** team at ************ or email us at ************************************************************************************************************************ with your contact information and any supporting details, and we will make sure it is promptly reviewed.

  We appreciate your patience and the opportunity to assist further.

  Sincerely,

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.