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This profile includes reviews for Strickland Brothers 10 Minute Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Strickland Brothers 10 Minute Oil Change

  301 N Main St Ste 1000 Winston Salem, NC 27101-3819

• 

  Strickland Brothers 10 Minute Oil Change

  1910 N Bridge St Elkin, NC 28621-2106

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  Strickland Brothers 10 Minute Oil Change

  609 Randolph St Thomasville, NC 27360-5126

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  Strickland Brothers 10 Minute Oil Change

  111 Hospital Ave NE Lenoir, NC 28645-4415

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  Strickland Brothers 10 Minute Oil Change

  6061 University Pkwy Winston Salem, NC 27105-9789

Review Details

• Review fromDavid P

  Date: 04/21/2025

  1 star

  David P

  Date: 04/21/2025

  I had a very bad experience, they left the nuts out of my skid plate and it came off in traffic, and then they lied and said they were going to fix it and they didn't do anything.

  Strickland Brothers 10 Minute Oil Change

  Date: 05/12/2025

  Hello,We sincerely apologize for the negative experience you had with Strickland Brothers. We understand your frustration, and we deeply regret that we did not meet your expectations.We take all customer feedback seriously, especially when it involves issues such as the ones youve described. We are committed to providing high-quality service, and your experience clearly falls short of that. Rest assured, we are reviewing the situation internally to ensure this does not happen again in the future.If you would like to discuss the matter further or if theres anything we can do to make things right, please dont hesitate to contact our **************** team at ****************************************************** again, we apologize for the inconvenience and thank you for bringing this to our attention.Sincerely,

• Review fromJohn A

  Date: 04/08/2025

  1 star

  John A

  Date: 04/08/2025

  I wouldn't believe it if I was not there. We live in ********* so this should be a very convenient place to get your oil changed, guess again. Sign says 10 minute oil change faster than the speed of life. Well I guess life is pretty slow. First I took my duramax there and it was fine but took over an hour, the 2nd time I took in our LC500 and they did not have the oil in stock and to come back after the first of the month ( Last February), third time actually took my LC back in when they told me they would have the oil again and then today. Today I arrived at 104. There are 3 bays and 1 car in each bay plus me waiting outside one of the bays. I was there 1 hour and 9 minutes before I was guided into the bay. The one hour and 9 minutes really is about normal for this location as that is about what it has taken every time we have gone in for an oil change. So that is strike one, over an hour for a 10 minute oil change! Strike 2 when I took in the ***** and they did not have the oil, REALLY, THIS IS AN OIL CHANGE PLACE, THATS ALL YOU DO!!! Strike three was today when I took my Duramax back in and I was there 1 hour and 9 minutes and then they guilted me in to the bay, checked all my lights, lifted the hood and did whatever they do and after about 10 minutes he came to my window and said "we have a problem" your truck takes this weight oil and we are out of it!! ARE YOU KIDDING ME!! I drive a Duramax truck in ************ which is about every other car on the road and you don't have oil for it!!! Give me a break. First you take one an hour for every oil change you do and 50% of the time you have not had my oil. Guess I'll be driving to ********** to get my oil changed here on out!! Do yourself a favor, don't even waste your time here. I wasted over an hour for nothing!! Thanks Strickland Brothers, THANK YOU FOR NOTHING!!!

  Strickland Brothers 10 Minute Oil Change

  Date: 04/11/2025

  Hello ****, I reached out to you today via email. I am sorry for any inconvenience you have experienced again. Please let me know if you have any further issues or questions I will be happy to help.

• Review fromTrudy I

  Date: 03/10/2025

  1 star

  Trudy I

  Date: 03/10/2025

  If I could give them a 0 I would. My boyfriend went to get an oil change today at the one in ******,** where he usually goes. The guy stripped his plug and the s**** to his oil pan. They was trying to fix their mistake before my boyfriend figured that something was wrong. Told him that the place that did the oil change prior messed it up like that. They looked stupid when he pulled out the receipts from the last oil change and they were the ones that did it. Sent us to get an estimate and was mad that it was high($1,000) didnt ask us for an address or nothing. We had to ask them and they had the wrong address and phone number. Still waiting to get our money back from fixing their f*** up. Dont recommend this place at all. ***** the manager wasnt any help really and he didnt want to answer the questions that we asked. Hes ever unprofessional and rude. Told me that he was in the middle of something and I had to wait and of course he wasnt doing anything but seating on his phone. I will NEVER go back to any of their businesses EVER.

  Strickland Brothers 10 Minute Oil Change

  Date: 04/11/2025

  Hi *****,First and foremost, were truly sorry for the frustrating and disappointing experience you and your boyfriend had at our ******, ** location. What you described is absolutely not the level of service or professionalism we aim to provide, and we want to take full accountability for the situation.We understand how upsetting it is to deal with a stripped plug and oil panespecially when the damage was caused during a previous visit with us. You were right to be frustrated, and we apologize for any dishonesty, lack of communication, or unprofessional behavior you encountered. That is not acceptable.We have escalated this matter to our upper management and claims team for a full review. We want to ensure that everythingespecially the repair reimbursementis handled properly and that you receive the resolution you deserve.If you havent already, please feel free to send over the repair invoice, contact information, and best mailing address to ************************************************** so we can make sure nothing is missed or delayed.Again, we sincerely apologize for the inconvenience and the poor way this was handled. Thank you for bringing it to our attention so we can take action to correct it.Sincerely,

• Review fromBenjamin P

  Date: 08/11/2024

  1 star

  Benjamin P

  Date: 08/11/2024

  I still going to Strickland Brothers for my oil changes because before the ***** pandemic, I was used to waiting in the lobby while the oil in my vehicle was being changed, but after we had to wait in our cars because of *****, the technicians yelled at me to steer my car over more than I could. I couldn't take it anymore because I have autism. Therefore, their technicians need to learn to be sensitive to all of their customers, including those of us who have disabilities!

  Strickland Brothers 10 Minute Oil Change

  Date: 04/11/2025

  Thank you for choosing Strickland Brothers for your oil changes, and for taking the time to share your recent experience. We want to extend our heartfelt apology for how you were spoken to during your visit. No customer should ever feel overwhelmed, disrespected, or disregardedespecially when navigating a situation that becomes difficult due to a disability.We deeply regret that our teams actions caused you stress, and we appreciate you helping us understand how critical it is to create a more inclusive, patient, and understanding environment for all of our customers, including those with autism and other disabilities.Your feedback is incredibly important, and we are escalating your comments to our training and regional management teams. We will use this as an opportunity to reinforce the importance of sensitivity, communication, and respect in every interactionbecause every customer deserves to feel safe and supported during their visit.If youre willing, wed love to hear more about how we can improve your experience moving forward. Youre always welcome to reach out to us directly at ************************************************* or ************.Thank you again for your honesty and for giving us the opportunity to do better.Sincerely,

• Review fromJurney D

  Date: 06/21/2024

  5 stars

  Jurney D

  Date: 06/21/2024

  Strickland Brothers is always super fast and wonderful service. They always go above and beyond for our cars.

  Strickland Brothers 10 Minute Oil Change

  Date: 04/11/2025

  Hi ******,Thank you so much for the kind words! We're thrilled to hear that you've consistently had great experiences with us. Providing fast, reliable, and above-and-beyond service is exactly what we aim for, and were grateful you trust us with your vehicles.We look forward to seeing you again soon! ???? Your Strickland Brothers Team

• Review fromPaula T

  Date: 04/02/2024

  5 stars

  Paula T

  Date: 04/02/2024

  ************ at the King location provided quick and personalized service. Being female & not knowledgeable about care for my car, I am not always at ease and trusting of the service at some auto care places. These guys were very helpful and made this visit very easy. Thank you for making my day!

  Strickland Brothers 10 Minute Oil Change

  Date: 04/11/2025

  Hi *****,Thank you so much for the kind words! We're thrilled to hear that you've consistently had great experiences with us. Providing fast, reliable, and above-and-beyond service is exactly what we aim for, and were grateful you trust us with your vehicles.We look forward to seeing you again soon! ???? Your Strickland Brothers Team

• Review fromGerald S

  Date: 03/27/2024

  1 star

  Gerald S

  Date: 03/27/2024

  Use Strickland Brothers Oil Change at your own risk.I took my 2023 ******* Tucson in for an oil change.This was my 3rd time to use this company with the first two being uneventful.This time within 24 hours I noticed an oil leak from beneath my car so I immediately took it back to Strickland Oil Change at 3052 Basswood in ********** ***** to get checked out.They informed me that yes I had oil leaking from around my filter and that my oil filter housing was cracked and recommended I get it replaced as soon as possible and altho they were the only ones replacing the oil filters in the last three changes they were in fact NOT responsible that it could be the manufacturer or maybe the filter vendor but not definately not their fault.I had to tow it to the dealership who replaced the oil filter housing for 500 dollars and told me someone tighten the oil filter so tight that it cracked the housing.So use Strickland Brothers Oil at your own risk and that includes all Strickland locations because the training or lack thereof goes across the brand.

  Strickland Brothers 10 Minute Oil Change

  Date: 04/11/2025

  Hi ******, Thank you for bringing this to our attention. We're truly sorry to hear about the situation with your 2023 ******* Tucson and the frustration and expense youve experienced. This is absolutely not the experience we want for our customers, and we understand how upsetting it must have been to deal with an oil leak and the subsequent repair.While we recognize that our team did not accept responsibility during your return visit, please know that we take your feedback very seriously. We are escalating your experience to our claims and operations teams for further review, including a deeper look into the service that was performed at our ******************** location.If you have not already done so, please consider sending us a copy of the dealerships invoice and diagnosis along with your best contact information so that we can continue the investigation and follow up accordingly.Again, we deeply apologize for the inconvenience this has caused and appreciate your patience as we work to make this right.Sincerely,

• Review fromCraig R

  Date: 02/20/2024

  1 star

  Craig R

  Date: 02/20/2024

  I almost lost my engine- they put in the wrong filter, and cross-threaded it on my 2022 *************** *** pressure light came on 3 days later and when I took it to another shop they showed me that SB hadn't put the splach guard up right (left 3 bolts off), and had to replace the filter. Despite emails to get my money back- SB still hasn't returned my emails or calls. Horrible place- don't go.

  Strickland Brothers 10 Minute Oil Change

  Date: 04/11/2025

  Hi *****, Were truly sorry to hear about the issues you experienced following your oil change, and we appreciate you taking the time to share your feedback. That is certainly not the level of service we strive to provide, and we understand how frustrating and concerning this must have beenespecially with the potential risk to your engine.We also apologize that you havent received a response yet. After checking our system, we were unable to locate any previous emails associated with your name. To ensure your concern is addressed as quickly as possible, please reach out to our dedicated customer support team at ************************************************* with any documentation you may have, such as receipts, repair notes, or photos.Once received, we will escalate your case for prompt review by our leadership and claims team.Thank you again for bringing this to our attention, and we hope to have the opportunity to make this right.Sincerely,

• Review fromSteve P

  Date: 02/03/2024

  1 star

  Steve P

  Date: 02/03/2024

  Been there a few times, but
  Probably not sure if I will be back, last 2 time I try to get a car inspected, first time too busy, second time inspector was next door at cookout, it seem, she work at both locations, I would had to wait for her 2 hours, for her to get back, that not professionally.

  Strickland Brothers 10 Minute Oil Change

  Date: 04/11/2025

  Hi *****,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced during your recent visits especially regarding the availability of a state inspector. We understand how frustrating it is to plan for a service and then be told you'll need to wait, especially under circumstances that feel unprofessional.Please know that your comments have been escalated to our operations team for review. Our goal is to ensure every location is staffed appropriately and our services are delivered reliably and respectfully.We truly value your business and hope youll give us another opportunity to earn back your trust. If youre open to it, wed like to offer you a free oil change coupon and invite you to reach out to our customer care team at ************************************************* with your location details.

• Review fromVickie W

  Date: 01/26/2024

  1 star

  Vickie W

  Date: 01/26/2024

  My name is ****** ******, On 01/22/2024, I dropped by the "Strickland Brothers 10 Minute Oil Change" @ 2030 Eastern Ave., Gallipolis, OH 45631 to have my oil changed again. First of all, after he added the new oil, I asked to see the dipstick. When he showed me me, it showed only half full. When I pointed that out to him. He said, "It's full, as long as it's in the safety zone, you'll be fine." I replied, "No, it should be at the "Full" line. I know how it's supposed to look." He said, "I'll add an extra 1/2 quart." I saw him do that, but then I asked, If you were able to add another 1/2 qt, why did you tell me that it was already full?" He said, "Your car can take 9-10 qts of oil and it'll be fine, but we shouldn't do that." I said, "No it doesn't. He should know that my car takes 5.5 qts of oil. He wasn't making any sense. Then when he was finished, he told me how much it would be, then I asked him, "Excuse me, aren't you supposed to do a "so-many" point inspection, like checking wiper blades, lights, brakes, turn signals, etc?" He said, "First of all, I checked your wipers already..." I said, "No, you didn't because I was sitting in here waiting for you to do it, and you never even touched them." Then he said, "We don't check anything anymore unless you request it." I only asked him not to add any windshield washer fluid, because it's wintertime and I like to add my own winter washer fluid, instead of all-season. He said okay, but on the receipt, it shows that he added it along with other things that he never checked, but it shows that he did. After my receipt, I had to ask for air in all tires because all were pretty low. And he already included that he checked my tires. He did not include anything with this $107.98 charge. I wonder now if he even added the FULL synthetic oil. I will not go back there. I feel they are cheating their customers, or it's just this one guy that's not doing his job correctly. It makes me angry when things like this happens. Thanks

  Strickland Brothers 10 Minute Oil Change

  Date: 04/11/2025

  Hello Ms. ************ you for reaching out and for providing detailed feedback about your visit to our **********, ** location on January 22, 2024. I want to sincerely apologize for the experience you described it does not reflect the standards we expect from our team, and we truly regret that your service left you feeling frustrated and undervalued.Your concerns from the oil level explanation, lack of full inspection, inaccurate documentation on the receipt, and the overall lack of professionalism are all serious and warrant attention. We expect our team members to provide accurate, transparent, and thorough service at every visit, and it's clear that your expectations (rightfully so) were not met.We have escalated your comments to the appropriate area manager for a full internal review. In the meantime, wed like to make things right and invite you to return for a complimentary oil change. If youre willing to give us another opportunity, well ensure your next visit is handled with the attention and respect you deserve.Please contact our customer care team directly at ************************************************* so we can coordinate the complimentary service and follow up with any next steps regarding this incident.Thank you again for bringing this to our attention. Your feedback helps us grow and do better for all of our customers.Sincerely,