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Business Profile

Collections Agencies

Credit Collections Bureau

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Credit Collections Bureau's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Collections Bureau has 4 locations, listed below.

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    Customer Complaints Summary

    • 69 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting in March 2023 I was contacted by a debt collector from Credit Collection Bureau - I was NOT notified by certified mail until I received mail stating that they would take me to court for the full amount that I owe from Monument Health and *************************; neither or which notified me either. Since then I have been in contact with '************' VIA Telephone **************** who claims to have called me since January 2024. I never received a phone call from her or from this company. Since then I was told to set up automatic payments through their website which I have done, and then told to cancel them as they were going to be getting a new website domain on the advice of *****. I did so and I am STILL being automatically charged for that payment amount. I spoke with ***** today (July 30, 2024) who stated that they have not received payments for the last two months even though they have been processed through my bank account at the automated amount from the supposedly cancelled arrangement. I continue to be told it is due to my bank and not their software/system. My mental health is draining and I am entirely exhausted of being harassed and put in the middle of something that was caused by them. On my end my payment have gone through and now I am facing my wages being garnished due to their lack of knowledge.

      Business Response

      Date: 08/07/2024

      Presently, ************ has an outstanding balance with Credit Collections Bureau of $4,976.27. On 04-16-2024 Credit Collections Bureau was awarded a judgement on 8 past due balances that currently have a balance of $700.27.  A letter advising her of our intention of litigation was sent on 01-30-2024 if no payment in full,settlement, or approved payment plan was reached.
      On 03-05-24, ************ went to our online portal and created a payment plan for $160.00 with starting payments on 03-13-2024 until 08-13-2025 with final payment being $29.20. Credit Collections Bureau agreed to these terms with the consumer.Transactions that occurred are as follow:
      04-15-2024: $160 payment
      04-22-2024: $69 payment
      04-23-2024: $231.45 payment
      04-26-2024: -$229.00 ACH payment returned as insufficient funds
      05-14-2024: $168.71 payment
      05-20-2024: -$160.00 ACH payment returned as insufficient funds
      05-23-2024: $224.86 payment
      06-14-2024: $160 payment
      06-20-2024: -$160 ACH payment returned as insufficient funds
      06-28-2024: $160.01 payment
      07-09-2024: $160.01 ***
      07-12-24: $90.36 payment
      07-15-2024: $160.00 payment
      07-22-2024: -$160.00 returned as insufficient funds
      On 07-30-2024, Credit Collections Bureau deleted the online payment arrangement due to the *** charges. At this time, Credit Collections Bureau would honor a payment arrangement for $160.25 per month through a checking account made with our account representative ********************* who can be contacted at ************. We would also be willing to settle the entirety of her debt for the principal balance of $4212.35 as a lump sum payment.
      The ACH payments are being returned to ************; however,this can take up to 45 days.  If ************ experienced any *** fees from her bank, please advise Credit Collections Bureau.  Because of the technical glitch,CCB will cover those fees for ************.  

      Customer Answer

      Date: 08/07/2024

       I am rejecting this response because:

      This information is not correct NOR is it accurate AT ALL. I was advised by YOUR employee ***** who I had FIRST communication with of ANY kind in March to create an online automatic payment. I then was told to cancel it by YOUR employee and it was continuously being taken until a week ago. Your business does NOT communicate in a timely manner at ALL considering it was not until March when I received a summons from the court about this. If youd like to see proof PLEASE pull up my record showing how you just stopped the auto pay on your side. Please verify what my address was in January when you claim to have contacted me, I also have records of my call log showing NO calls and I received no mail or emails from your company. 

      Business Response

      Date: 08/08/2024

      Credit Collections Bureau is in the process of integrating a new online payment portal.  Hence the reason the payment arrangement was stopped.  As our agents have indicated, there appears to have been a technical glitch in the systems somewhere.  Credit Collections Bureau has issued ************ a refund of $709.00.  If ************ had any NSF fees accessed by her bank, if she provides proof of the same Credit Collections Bureau will cover those as well.  Once a debt is in collections, a payment plan or settlement option is a courtesy.  

    • Initial Complaint

      Date:07/25/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with these debts with credit collections. I do not have a contract with this agency , they did not provide me with the original contract as requested

      Business Response

      Date: 07/26/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe the consumer has the wrong collection agency. 

    • Initial Complaint

      Date:07/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not accountable for the debt to 06 INFINITY GENERAL IN COMPANY. I do not have a contract with CREDIT COLL and have never received one after requesting one. I already sent your agency several requests to remove this inaccurate account but it's still showing from my credit file. Since when is it possible for an open account to be charged off? This also shouldnt have a balance seeing as this is a charge off. After all these inaccuracies I have mentioned even before you still continuously reporting this? I will ask your agency for the last time, REMOVE THIS ERRONEOUS ACCOUNT!

      Business Response

      Date: 07/08/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe they have the wrong collection agency. 

    • Initial Complaint

      Date:06/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have already sent in a letter stating that Credit Management, LP do not have authorization to collect in my state which is in violation of federal law. Credit Management, LP is not authorized to collect in ******* I demand they remove this collection immediately. If not removed I will be seeking legal action.

      Business Response

      Date: 07/01/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe they have the wrong collection agency.  

    • Initial Complaint

      Date:06/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 29, 2024, I received a letter from Credit Collections Bureau that this is a final attempt to resolve this matter without the necessity of litigation. For $552.25. My last correspondence with them was in December 2023 where I paid off my bill of $162.00 and received no further correspondence.I called the Bureau for 3-weeks and my agent was never available and they dont leave messages when they will be available. I dont know what the charges are for, but sent $100 just to start the process. Law enforcement shows up at my place saying they have civil paperwork for me now. No! I dont know what I am paying for and I havent even been given the opportunity to pay for it myself, if its my debt. This company is horrible about communication and should be shut down.

      Business Response

      Date: 07/01/2024

      Credit Collections Bureau has initiated a small claims matter against ****************** for six debts. The itemized statements for those debts were mailed to her today, July 1, 2024.  All six debts had validation letters sent with no response disputing the debt.  Per the ****** a collection agency can consider the debts valid so long as no dispute is received during the validation period.  ****************** can contact her account representative, ****, directly at ************ or a collection manager,******, ************ if she wishes to discuss payment arrangements.  

    • Initial Complaint

      Date:06/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt to 06 LIBERTY MUTUAL IN CO. I do not have a contract with CREDIT COLL & never received one after i requested for one.

      Business Response

      Date: 06/12/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe they have the incorrect collection agency.  

    • Initial Complaint

      Date:06/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt to 06 INFINITY GENERAL IN COMPANY. I do not have a contract with CREDIT COLL& never received one after i requested for one.

      Business Response

      Date: 06/10/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe they have the wrong collection agency.  

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing regarding the debt allegedly owed to 06 LIBERTY MUTUAL IN ** and pursued by CREDIT **LL, I must assert that I am not liable for this debt. Firstly, I have not entered into any contract with 06 LIBERTY MUTUAL IN ** that would incur such debt. Additionally, despite my request, I have not received any documentation from CREDIT **LL validating this debt or demonstrating my obligation to pay. Furthermore, I would like to remind you that under the Fair Debt Collection Practices Act (FDCPA), debt collectors are required to provide validation of debts upon request. Failure to do so could result in violations of the ****** Please cease all collection efforts until proper validation of this debt is provided. Any further attempts to collect without validation will be considered a violation of my rights under the ******

      Business Response

      Date: 05/08/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe the consumer has the incorrect collection agency.

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from CREDIT COLLECTION on my credit report. It says it was opened on 07/11/2022 for $180 with an account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.

      Business Response

      Date: 05/01/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe they have the wrong collection agency. 

    • Initial Complaint

      Date:04/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Liberty Mutual. i do not have a contract with Credit Collections. They did not provide me with the original contract as i requested.

      Business Response

      Date: 04/29/2024

      I have searched our database, and I am unable to locate an account for this consumer.  I believe the consumer has the wrong collection agency.  

    Credit Collections Bureau is NOT a BBB Accredited Business.

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